SUMMARY

• Over 9 years of IT experience in various stages of Software Development which includes 5+ years of experience as Salesforce CRM Developer which involves Administrator, Development, Integration, communities and lightning like classic to lightning migration and lightning component development. 4 Years of experience on Java
• Executed all phases of the Software Development Life Cycle (SDLC).
• Executed Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Extensively worked on VB.NET, ASP.NET, ADO.NET, .NET Framework, Web Parts, Web Forms, Web Services, IIS6.0, HTML, AJAX, CSS, jQuery and Java Script.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Implementation and Integration experience using Custom Objects, Custom Tabs, Bulk Triggers, Workflow Rules, Role based Page layouts and Record Types, Approvals, Assignment rules, S-Controls & Visualforce Pages, and Apex classes, etc.
• Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Experience in Implementation & Integration experience on Salesforce.com using Apex Language Classes, Controllers & Triggers, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce Pages, Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards.
• Excellency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Validation rules, Reports, Dashboards, Tasks and actions.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support business processes and recommended solutions to improve their processes using salesforce.com
• Experience in designing Junction Objects and implemented various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, &Email generation according to application requirements
• Worked on CPQ (Configure Price Quote) tool, shopping cart.
• Used different data tools - Apex Data Loader, Force.com, Import Wizard, SFDC Data Export, and Mass Delete.
• Implemented security and sharing rules at Object, Field, and Record levels for different users at different levels of organization.
• Experience in designing, developing and implementing applications like Sales, Marketing, Partner Portal and Service and Support modules on force.com platform.
• Proficient with Sales Cloud, Service Cloud web service, Rest-API, Soap-API, Force.com App-exchange packages and SalesforceMetadata-API, Partner, WSDL & Salesforce Enterprise WSDL.Knowledge in Salesforce1 mobile platform administration and development.
• Experience in Service cloud.
• Experience working with Salesforce Wave Analytics Cloud.
• Experience in CTI Tool in Salesforce to CTI Integration.
• Used different data tools - Apex Data Loader, Force.com, Import Wizard, SFDC Data Export, and Mass Delete.
• Experience working with Eclipse IDE and Force.com Plug-in environment.
• Experience in database design inclusive of Stored Procedures, Triggers, Indexes, Functions, Views and Joins.
• Strong Knowledge in AppExchange Applications Cast Iron for integrating with Third Party Applications.
• Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services and third-party packages.
• Ability to develop internal tools for providing customized reports or to add or enhance the existing features offered by the Salesforce.com and force.com.
• Extensive exposure with Solution Design teams, Business Analysts, Performance & Architecture, Business Users Group and QA teams and provided assistance to the Project Management Teams implementing new business processes with excellent interpersonal & communication skills.
• Superior communication skills, strong decision-making skills, organizational skills, and customer service oriented.
• Involved in the creation of Use Cases, Class Diagrams, and Sequence Diagrams for analysis and design of application using Rational rose.
• Dealed with various Java scripts and JAVA programming.
• Developed the application as per the requirements and business rules.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce.com, Lightning Framework, Lightning Components, Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Data Import Wizard, Workbench, Validation Rules, AppExchange, Etl tool, Eclipse, Sales cloud & Service cloud, Salesforce.com, Force.com IDE, Apttus CPQ Apex Data Loader, Roles &Profiles, Single sign on.

Web Technologies: JavaScript with HTML, CVS, CSS, XML.

Programming Languages: Java, Servlets, JDBC, JSP, C#, Apex.

Methodologies: Agile, Scrum, Waterfall.

Other Tools: MS Office, MS Project, MS Visio.

Databases: SQL Server, MS SQL .

Operating Systems: Windows XP/ 2000/2003/7/8/10 , UNIX, Linux, Mac

Certification: Certified Salesforce platform App Builder (401 DEV)

PROFESSIONAL EXPERIENCE

Confidential - Memphis, TN

Salesforce/Lighting Developer

Responsibilities:

• Worked with end users and business analysts for requirements gathering, analysis and provided Design inputs.
• Designed Visual Force pages, Custom objects, Validation rules, and triggers by using Apex as per Client requirement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Strong experience in implementing Salesforce.com MVC in the application customizations for separating Data persistence, UI and business logic.
• Used field level security along with page layouts in Lightning to manage access to certain fields
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production
• Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Visualforce Pages for lightning experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and lightning
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Worked on converting Salesforce classic VF pages into lightning using lightning components and lightning App builder
• Written Apex Classes, Custom & Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Worked on Sales Cloud and Service Cloud with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API.
• Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Worked on Marketing Cloud by creating Campaigns standard objects.
• Used Salesforce Lightning framework presents app developers with the opportunity to build dynamic web applications
• Integrated on premise Mainframe Case, CPQ and reporting systems with Salesforce REST APIs.
• Configured product and pricing setup using CPQ/Apttus Product consoles which include price ramps, Price Matrix, Price Rulesets, price list items, tiered pricing and asset pricing.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
• Developed complex validation rules, Formula fields and established many-to-many relationships using junction objects.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE.
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Knowledge on using VF Remoting to display nearby contacts.
• Handled Cast Iron Salesforce connectivity to integrate SaaS applications, on premise systems and enterprise databases.
• Developed complex validation rules, Formula fields and established many-to-many relationships using junction objects.
• Used Data Loader to bulk load data into Salesforce.com from other databases and CSV files.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments using Change Set, Eclipse and Force.com Migration tool.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: Salesforce.com, Lightning Framework, Lightning Components, Service cloud, Apex, Visualforce, Controllers, Workflows, Approval Process, Web Services, SOAP, REST, Reports, Apttus CPQ, Dashboards, Data Loader, JavaScript, HTML, AJAX, CSS, Force.com IDE, Windows XP, windows 7.

Confidential - Atlanta, GA

Salesforce Consultant

Responsibilities:

• Interacted with various business analysts, analyzed the requirements and developed the data model to suit complex business needs.
• Created vision, scope, and use case documents, business process models, use case diagrams, activity diagrams, and state chart diagrams.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloudand Apex Programming on Force.com Platform.
• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR).
• Created test cases and test scripts to perform unit testing and a part of integration testing.
• Implemented Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Involved in SFDC integrations (to accept and send feeds to Workday/Oracle) and experience with REST and SOAP web services.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for Data Migration and Management in Bulk.
• Implemented Visualforce Pages, Visualforce Custom Controllers Components, Custom Objects, Tabs and Components.
• Experienced with Oracle CPQ (Configure-Price-Quote), for creating Quote proposals.
• Implemented CPQ System to improve user experience in the Quoting process using Salesforce.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects
• Designed, Implemented and deployed the Page layouts, Custom tabs, Components, and S Control to suit the needs of the application.
• Maintain and support the objectives of current Relationship Manager (CRM) and Apttus Configure, Price, Quote (CPQ) systems
• Used custom buttons and links to enhance the user interface and make data easily available for the end users.
• Created triggers to fetch information from cross objects and populate visual force pages.
• Performed integration testing to integrate different modules together.
• Worked closely with testers to identify bugs in the application and fixed the bugs identified during testing.
• Used data loader to load the data from .csv files on to sales force.
• Used complex validation rules, cross object formulae, lookup rules, workflows and dynamic approval processes to implement business logic
• Imported data into custom objects from various sources using Data Loader
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Environment: Salesforce.com platform, Apex, CPQ, Visualforce, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports and Report Types, Custom Objects, Tabs, Email Services, Security Controls.

Confidential, New York, NY

Salesforce Consultant

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application
• Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Built APIs with Salesforce.com Apex SOAP/REST Services.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
• Integration of Sales Cloud with external information systems using SOAP API web services.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns associated with Sales Cloud.
• Used the sandbox for testing and migrated the codeto the deployment instance after testing.
• Performed end to end testing for CPE functionality which includes testing of data flow from SAP to SFDCand from SFDC to downstream application like OF.
• Performed integration testing for Address doctor & Qualtrics.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, and custom reports to suit to the needs of the application.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Used Data Loader for insert, update, and bulk import or export of data, Performed mass imports and exports of data.

Environment: Salesforce.com, APEX, Triggers, Visualforce, JavaScript, CRM Fusion, HTML, SOQL, SOSL, AppExchange, XML, Agile, Workflows, Validation Rules, data loader, Data Informatics, Oracle and SQL Server.

Confidential

Salesforce Admin & Developer

Responsibilities:

• Identified business requirements and translated them into technical specifications for Force.com
• Created and managed complex workflow rules, data validations, and object customizations
• Involved in creating the Tabs, Links and Visual Force pages to configure the application in Salesforce
• Managed ongoing support requests and administrative needs of users
• Customize applications using Salesforce.com applications to match functional requirements. Data migration from spread sheets to Salesforce using APEX data loader.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields to the custom objects.
• Worked on various SFDC standard objects such as Accounts, Leads, Contacts, Opportunity, Contracts, Cases, and Solutions.
• Develop, maintain and execute Salesforce (SFDC) Test cases (functional) as per the test plan Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Developed in sandbox environments and performed timely deployments on production servers
• Maintained users, roles, profiles, sharing rules and public groups as part of managing security on SFDC
• Knowledge and implementation of PRM portal.
• Administer and customize the Salesforce PRM portal.
• Created the workflows for automated task creation for employees, alerts and notifications.
• Created various reports (Summary reports, matrix reports, pie charts, dashboards).
• Provide training to the internal business users to use the application to develop their own custom reports.
• Performed the role of support engineer and helped them in getting used to the application, generate reports and save them for further access to the users.
• Developed training plans, materials, and documentation for Salesforce.com users, kept materials updated
• Coordinated new user and ongoing training sessions, company wide
• Developed a reusable code for getting all the users email Ids in a Public group using Apex coding.
• Created custom visual force pages to customize the user experience
• Responsible for creating Sharing rules among all the users in different Roles and Subordinates.
• Developed and communicated a schedule for future releases/enhancements
• Involved in data import into SFDC using Apex Data Loader through CSV files
• Developed custom controller classes and extensions to standard controllers using Apex.
• Developed Apex web methods in to integrate force.com applications with company’s website.

Environment: Salesforce.com Unlimited Edition, Force.com IDE, Developer Console, SOQL, Apex, Visual Force, Force.com Data Loader, Reports, Dashboards, Workflow Rules, Page Layouts, Visualforce Controllers, Extensions, Roles, Profiles, HTML, CSS

Confidential

Sr. Java Developer

Responsibilities:

• Written XML Document Type Definition (DTD) to get data from GPSIS in specific format.
• Modified current database design to accommodate required changes.
• Design/Develop personal measure module in IBSC to manage individual client's personal measures.
• Utilized existing STRUTS framework as well as written Action Dispatchers, JDBC Mappers, JSPs Custom Tags.
• Integrate module in current application and test in various environments like Test, Pre-Production, and Production.
• Add measure information popup to the current scorecard JSP.
• Created DIV layer in the JSP that consists of all measure details.
• Written JavaScript functions to show/hide/print popup.
• Modified existing CSS files to meet GPSIS display and print standards.
• Add job share feature to IBSC.
• Switch from own SQL/JDBC Mappers (Relational mapping) to Hibernate persistence classes (Object/Relational mapping), which subsequently improves performance. Used Hibernate 3.0 API.
• Used AJAX (Asynchronous JavaScript + XML) methodology to enhance current user hierarchy display.
• Involved in testing applications in different stages e.g. TEST, Preproduction, and Production.
• Involved in Critical Bug fixes and Enhancement of application.
• Used Subversion to implement version control System.
• Carry out rigorous project plans and promptly meet deadlines to fulfill customer requirements.

Environment: Java, J2EE, JavaScript, DB2, JMS, Web Logic 8.1, Apache Struts, PVCS, JUnit, Hibernate 3.0, JMS, XML, CSS, AJAX, JSP, Lotus Notes, Windows XP, Microsoft Office 2003.