SUMMARY

• 5+ years of Software Development Experience in Salesforce.com.
• Experienced in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• Extensive experience in analysis, design and development of Business Applications with Salesforce CRM as the focus area.
• Worked closely with Business Users in improving their business processes by suggesting the best practices that are possible through Salesforce.com - - the world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Hands on experience in Salesforce.com Development by developing the presentation layer in Visualforce and business logic in the Apex Programming by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S-Controls and Web Services API.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation.
• Experience in bulk data migration from Excel, MS outlook and Legacy Systems to Salesforce.com using Apex Data Loader, Import Wizard.
• Well versed in cloud computing and on-premise infrastructure integration for Salesforce.com using Force.com platform, Batch Apex, Web Services with third party applications.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Mostly worked in Agile environment.
• Used REST and SOAP web services.
• Worked on Journey/Audience Builder for email campaign
• Experience in working with databases such as Oracle, MySQL, and DB2 and have sound knowledge in creating Tables, Views and writing DDL, DML SQL queries.
• Hands on experience in designing and developing dynamic web content using HTML, XML, CSS, JavaScript and other web development technologies.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Navigational flow diagram using UML Tools like MS Visio.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Triggers, Apex Classes/Controllers, SOSL,SOQL, Visualforce Pages / Components, S Controls, Workflow & Approvals, Apex Web Services, AJAX, Analytic Snapshots, Dashboards, Custom Objects, Apex Data Loader, Record Type, Role Hierarchy, Case Management Automation

Languages: Visualforce, Apex, Java, JavaScript, CSS, Cobol, JCL,CICS, Easy-trieve

Tools: Apex Data loader, Web services APIs like SOAP, Force.com Excel Connector, Force.com Explorer, Eclipse IDE Plug-in, JIRA, Tableau, HP Quality Center, Force.com Platform(Sandbox)

Other Tools: File-Aid, Endevour, Tiwoli Workload Schedular, File Manager, IBM Debug Tool

Database: Mysql, Oracle

Operating Systems: Windows XP/Vista/7, MVS,Z/OS

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, PA

Salesforce Developer/Administrator

Responsibilities:

• Worked as team member and performed the roles of Salesforce Developer/Admin in the organization.
• Interacted with Business Stakeholders to gather the requirements.
• Pardot Marketing Automation.
• Worked on creating the users and assigning the profiles, roles for different users .
• Designed, implemented the custom objects, Custom tabs, Page Layouts, Validation rules to meet the needs of the Application.
• Proficient in Salesforce CRM, SalesLoft, Pardot Marketing Tool.
• Engineered and implemented migration from Marketo to Pardot, connected Pardot to Salesforce, Wordpress and Microsoft Outlook
• Created Object and Field level security to hide the critical information on the profile users.
• Developed the application interface using Apex and Visual Force Pages.
• Created Workflow rules, time triggered tasks, defined related tasks, field updates, email alerts to implement the business logic.
• Designed and developed Apex Classes, Apex Triggers and Controller Classes for specific functional needs in the application.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.
• Created Junction object to leverage the functionality of Many to Many relationship between two objects.
• Created custom reports and dashboards for analyzing the information provided by the user.
• Responsible for managing Profiles, public groups, roles, Permission sets, queues, Sharing settings.
• Migrating data from CSV files to SFDC using data loader.
• Build email templets and Created Journey Builders and Custom hub exchange connector.
• Used the Journey Builder Canvas to construct the workflow of the Interaction and to design and automate responsive campaigns.
• Used SOSL and SOQL within Governor Limits for data manipulation needs of the application using the platform database objects.
• Created Activity custom fields, custom relationships and event Page Layout according to the requirements.
• Designed and developed the Apex classes, Apex Triggers, Visual force pages, Custom Controllers, according to application needs.
• Implemented custom objects, custom tabs, object relationships, Page Layouts, Pick list fields and dependencies.
• Created users, public groups, roles and implemented role hierarchies, sharing rules permissions to provide shared access among different users.
• Implemented Salesforce.comweb servicesclient usingSales forceweb servicesAPI, Java, XML and partner WSDL.
• Created different types of Reports (summary reports, pie charts, tabular reports and dashboards) and Report Folders for different user profiles.
• Created the object, record and field level security to hide the sensitive information of the application.
• Used SOSL and SOQL Queries within the Governor Limits for data manipulation needs of the application.
• Used Data Loader to load the data from CSV files into Salesforce.
• Created various test scenarios on Sandbox environment and also moved it between Sandboxes and Production environments to place final implementations.
• Provided Training Sessions and Presentations to the users about using the Application in Salesforce.com.
• Utilized Jenkins for continuous integration and version control on two most recent client projects
• Used Change sets or Jenkins for deployment, once the Component merge has been done in Git and the source is ready, in to the other salesforce instance.
• Used Jenkins, ANT, and Change set for deployment
• Extensively used Salesforce Lightning Design Systems (SLDS) components in the Lightning Application.
• Moved Code from Sandbox to Production using Jenkins and Change Sets.
• Used Maven to build and generate code analysis reports.
• Experienced in writing build scripts using Maven.
• Implemented Maven for building project.

Environment: APEX, Force.com IDE, Import Wizard, Visual Force Pages, Journey Builder,Java Script, Workflows and Approvals, Eclipse Force, Pardot, Excel Connector, Data Loader.

Confidential, San jose, CA

Responsibilities:

• Performed the roles of Salesforce Administrator and Developer in the organization.
• Developed the design document based on the Requirements to get approval from the business.
• Upon approval from the client on the prototype demonstrated, implemented the application.
• Designed, implemented the custom objects, Custom tabs, Page Layouts, Validation rules to meet the needs of the Application.
• Created Custom Visual force components and attributes to override some of the existing standard Visual force components
• Worked on various Standard Objects including Accounts, Reports, Contacts, Events, Tasks, Dashboards.
• Customized the application on Service cloud.
• Implemented other related features in the application.
• Created Custom objects, Workflows, Validation, and approvals to automate manual processes.
• Created Custom dashboards and reports.
• Created Apex trigger to Task once the Case is created and will be updated on the Home page of the case owner.
• Unit tested the application before delivering it to the Testing team.
• Troubleshooting issues related to testing
• Used the Email Services to get Inbound message from any email provider to the salesforce system
• Migrated the code using Change set and eclipse.
• Converted S-Controls into Visual Force page and JavaScript for the button and links.
• Debugging issues related to testing.
• Created User Manual for users using the system.
• Attended regular Calls with Client to check the progress of work and adaptability of users after the application is deployed
• Used the sandbox for Development environment and deployed the code to the Production environment after testing
• Implemented groups in salesforce.com for the sales and support user groups based on the user requirements
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com
• Used Data Loader for insert, update, upsert and bulk export or import of data from Sales force Objects. Used it to read, load and extract data from comma separated value (CSV) files

Environment: Apex Language, Triggers, Visual force pages, Workflow, Apex Data Loader, Reports and Dashboards, Email Services, Approval Process, Security Settings in Service cloud

Confidential, Atlanta, GA

Salesforce Developer

Responsibilities:

• Involved in the analysis, design, and development and testing phases of Software Development Lifecycle (SDLC).
• Developed and implemented GUI functionality using JSP, JavaScript, CSS, and Servlets.
• Developed the web interfaces for system using JSP technology, which provides flexibility in page design.
• Used Validation framework for client and business validations.
• Developed user documentation for all the application modules.
• Participated in code review
• Involved in the defect tracking, fixing and enhancements
• Developed Action classes and Action Forms using Servlets and Struts APIs and MVC Design Pattern
• Involved in developing test cases, performing unit testing and debugging.
• Performed integration and system testing.
• Involved in packaging and deploying the components in Tomcat Server.
• Interacted with Businessusersforanalysis, requirements gathering and development.
• Performed detailed analysis of technical and business requirements.
• Worked closely with business partners to realize the full capabilities of salesforce CRM.
• Developed variousApex classes, Apex TriggersandController classesfor various needs in the application.
• Worked on various Standard Objects including Accounts, Reports, Contacts, Events, Tasks, Dashboards.
• Developed variousCustom Objects, Tabs, Master-Detail, Lookup relationships, Formula fields, validation rules.
• Designed and deployed Validation rules,Approval Processes,Custom tabs and Auto-Responsefor automating business logic.
• Created various Roles, Profiles, Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• DevelopedCascading Style Sheets(CSS)for creating effects in theVisual forcepages.
• Responsible for setting up Filed Level Security.
• Resolved customer complaints and offered suggestions for improvements and enhancements.

Environment: Java, JSP, JavaScript, CSS, Servlets, Tomcat Server

Confidential

Salesforce & JAVA Developer

Responsibilities:

• Involved in all the phasesof SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
• Worked with the 3-Tier Architecture which includes the presentation layer, business logic layer and the database.
• Coding Java classes.
• Design and coding of Web Pages using JSPs and Servlets.
• Developed client request validations and processing using JavaScript.
• Involved in understanding the business processes and defining the requirements.
• Designing the system and documenting Use Cases, Class diagrams, Sequence diagrams.
• Designed and developed User Interface Screens using HTML, and JSP.
• Involved in writing SQL programming for implementing stored procedures.
• Used JDBC to connect to the database. Designed Visual Force pages to add more flexibility and a rich look.
• ImplementedPick lists, lookups, Master detail relationships, Dependent Pick lists, validation and formula fields to the custom objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. Performed Role Of Salesforce.Com, Design, Development, Administration And Operational Support.
• Responsible for setting up login restrictions and resetting the user passwords
• Created email templates and inbound emails usingVisual Forcefor customers and clients.
• Configured Sharing settings to specify the level of access the users have to each other’s data.
• CreatedWorkflow rulesand defined email alerts,relatedtasks andfield updates.
• Implemented Data Loaderfor loading the data.
• EnabledChatterfor the Organization and to effectively communicate with the users in the Organization.
• Developed business documents for Salesforce.comCustom objects.
• Developed severalCustom Reports&Dashboardsto better assist managers and report folder to provide report accessibility to appropriate personnel.
• Provided thetrainingto usersabout the system.

Environment: Saleforce.com CRM, Force.com platform, Chatter,Apex Classes, Visual Force Pages, Custom Objects, Custom Tabs, Controllers, Email Services, Workflow & Approvals, Security Controls, Reports, WSDL, Eclipse IDE, Windows