SUMMARY

• 14+ years of experience in various CRM technologies Salesforce.com, Oracle Siebel CRM, Cloud based CRM and MS - Dynamics 4.0
• Functional Expertise in Salesforce.com sales and service module and Siebel Financial Services Modules
• 4 years of experience in Salesforce.com On Demand CRM 16
• Completed two full end to end Salesforce.com implementation as solution architect
• Experience in Salesforce 1 and Lightening components
• Experience in integrating Salesforce with Ciphercloud
• Experience in Installing and configuring apps from the marketplace like conga composer
• Experience in Data migration to Salesforce application using perl script
• Experience in Integrating Salesforce.com with other web based application using SOAP, REST APIs
• Designed and developed java based client application for data extraction
• Experience in multiple lines of business management, retail and investment banking, which includes Financial Management, sales management, customer management, campaign management functionalities
• In-depth expertise in architecting CRM applications and solution development for Business requirements
• Expertise in configuring and customizing Siebel Enterprise Applications
• Worked in Data center project, migrated Siebel 7.7.2 from one site to another site (HCL data center). Involved in Siebel DR architecting and setup the same
• Administration experience of Siebel application in Sun Solaris 5.9, HP-Unix 11i OS,IBM AIX 5.3 environment
• Skills in customizing Siebel Application as per business requirements
• Administering Oracle 9i, 10g, 11g and MS-SQL server 2000
• Administering Windows 2000, 2003 and 2008 Advanced Server
• Sound knowledge in SDLC using Rational Unified Process
• Good analytical and communication skills.
• Excellent presentation skills.
• Sound Knowledge in Identity Management tools like TIM, TAM, and IDS etc.
• Deployed Siebel with High Availability, Load Balancing
• Deployed Siebel eMail marketing for client Qtel (Qatar Telecom)
• Extensive knowledge in fine tuning the Siebel application on all level right from hardware tuning to the application level tuning
• Knowledge in Hardware Sizing
• Strong Oracle 11g Administration skills, performance tuning, database cloning
• Designed and Implemented Siebel Marketing

TECHNICAL SKILLS

CRM: Salesforce.com 14, Salesforce On Demand CRM 16 Goldmine, Siebel 8.1.1. e-scripts,, MS-CRM Dynamics 2011

Operating System: Windows 2000 server and 2008,Sun Solaris 5.9, HP-Unix 11i and Linux

RDBMS: Oracle 11g, MS-SQL Server 2008

Report: Crystal Report 8.5

Packages: MS-Office 2000,MS-Visio 2000, MS-Project 2000

Source Control Software: Visual Source Safe 6.0

EIDM: Tivoli Identify Manager 4.6, Tivoli Access Manager 6.0, IBM LDAP Server 6.0 and IBM WebSphere Server 8.1.1.5

ERP: SAP Basis Administration, SAP Web AS 6.40, ECC5.0

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Technical Architect

Responsibilities:

• Embedding homegrown web application in salesforce using canvas framework
• Involved in the POC of wave analytics
• Implemented Single Sign on for Salesforce.com
• Coordinating with offshore team and the onsite team
• Designed and developed automated business process using visual workflows
• Performance tuning of Apex and Visualforce pages code
• Designed and implemented campaign management
• Design presentation to the client on the solution
• Integrating salesforce with other application using SOAP API

Confidential

Salesforce Technical Architect

Responsibilities:

• Understand the business requirements and prepare Technical design document for the CC implementation
• Customizing Salesforce application using Triggers, Apex, Visual force and JavaScript
• Automated Data Load using Apex data loader and Perl scripting
• Data migration using Apex data loader for data encryption
• Involved in the CipherCloud salesforce integration using CC DPAAS call
• Designed Salesforce Inbound email for creating activity and Outbound for sending email
• Coordinating with offshore team and the onsite team
• Design presentation to the client on the solution
• Implementation of CC for Salesforce.com

Salesforce Technical Architect

Confidential

Responsibilities:

• Understand the business requirements and prepare functional specification for enhancement releases by close interaction with the business team
• Customizing Salesforce application using Triggers, Apex, Visual force
• Data Load using Apex data loader and Perl scripting
• Designed a trigger to update a new fields for the existing record
• Web to Lead Automation
• Designed Salesforce Inbound email for creating activity and Outbound for sending email

Confidential

Technical Architect

Responsibilities:

• Understand the business requirements and prepare functional specification for enhancement releases by close interaction with the business team
• Customizing Salesforce application using Triggers, Apex, Visualforce and JavaScript
• Creating Profiles, Record types and Defining OWD and Sharing rules
• Designed data extraction process from client Salesforce instances using java client and Web services connector
• Designed a trigger to update a new field value for the existing record
• Designed mass email with outlook to send marketing email to customer
• Designed Salesforce Inbound email for creating activity and Outbound for sending email

Confidential

Senior Architect

Responsibilities:

• Understand the business requirements and prepare functional specification for enhancement releases by close interaction with the business team
• Develop modules with efficient coding and unit testing
• Peer code review
• Creating new objectsfields,multi select fields, Apex classes etc.
• Designed Salesforce Outbound web services
• Preparing Functional Specification and technical Design document
• Perform peer reviews with the focus on avoiding functional defect leakages
• Implemented SSO with ADFS
• Designed case creation using Inbound email
• Designed Salesforce outbound using JSON
• Bulk data load from Siebel to SF using Apex data loader

Confidential

Senior Architect

Responsibilities:

• Understand the business requirements and prepare functional specification for enhancement releases by close interaction with the business team
• Develop modules with efficient coding and unit testing
• Designed both Inbound and Oubound web services
• Preparing Functional Specification and technical Design document
• Perform peer reviews with the focus on avoiding functional defect leakages
• Manage support activities during system testing by coordinating with client and on-site teams
• Maintain version control for artifacts developed at offshore and keeping them in synchronization with the client’s configuration environment
• Code deployment across environment using Siebel migration tools
• Designed Siebel inbound email as per requirement
• Designed workflow process and business service for various automated business requirement
• Conducting the Performance testing and tuning of Siebel application

Confidential

Tech Architect

Responsibilities:

• Fine tuning Siebel application, web and database server
• Configured Siebel management server and agent as part of performance testing
• Implemented OBIEE
• Configured DAC
• Installing and Configuring Informatica
• Oracle Database tuning
• Handling all Siebel DBA tasks
• Generating Oracle Database statistics
• Generating AWRT, ADDM report and analyzing the same
• Database backup using Oracle Export utility
• Load Balancing Siebel 8.1
• Hardware sizing and architecting Siebel application environment
• Migrating SRF and repository from DEV to PROD
• Automated the migration process using shell scripts
• Migrating Siebel reference data using ADM
• Integrating Siebel 8.1.1. with Oracle LDAP server

Confidential

Siebel Performance Lead

Responsibilities:

• Fine tuning Siebel application, Web and database server
• Configured Siebel Management Server and Agent as part of performance testing
• Installing Oracle BIP Server and Integrating with Siebel 8.1 eMedia
• Installing and configuring Siebel 8.1 on IBM-AIX OS SERVER and configured Siebel Gateway server HA
• Disaster Recovery setup for Siebel environment
• Oracle Database tuning
• Handling all Siebel DBA tasks
• Generating Database statistics
• Generating AWRT, ADDM report and analyzing the same
• Database backup using Oracle Export utility
• Load Balancing Siebel 8.1
• Hardware Sizing and Architecting Siebel application environment

Confidential

Siebel Admin - Lead

Responsibilities:

• Setting up the new production and staging environment as part of migration
• Setting up Siebel development and testing environment
• Automated Repository Migration
• Installed Siebel server 7.5.3.7 along with the patches and enabled various Siebel server
• Components eService Object manager, workflow management etc
• Created remote clients and extracted local database for the clients using Siebel remote
• Server components

Confidential

Technical Architect

Responsibilities:

• Guided the development team in areas related to Siebel Architecture
• Designed Siebel eMail marketing and campaign
• Designed SMS campaign
• Installing and configuring ESD,BHD,CTD
• Designed and configured Siebel response
• Segmentation using OBIEE
• Configured list management for wave launch
• Installing and Configuring OBIEE
• Was point of contact between the development team and the otherechnical teams for any infrastructure related issues
• Interact with different groups of infrastructure (Network, Security,And Data Center etc) to have the Siebel environment co-exist withOther application environments
• Worked on Campaign Load, Target Load, Offer creation, Campaign Launch and Wave Launch

Confidential

Responsibilities:

• Guided the production support and development team in areas related toSiebel Architecture
• Was point of contact between the development team and the other Technical teams for any infrastructure related issues
• Development, QA, Intg, and Production environments.
• Migrated repository data between different environments
• Troubleshooting issues arose during go-live
• Responsible for Siebel Production readiness and health check review
• Worked with Siebel Expert Services and Database Administrators to tune
• The application for performance tuning
• Work with the Integration Team during Data Loads to improve thePerformance of data loads
• Interfaced directly with users and provided quick resolution to criticalSupport issues

Confidential

Senior Consultant

Responsibilities:

• Performing Backups
• Extending Tablespace using BR*Tools
• Monitoring of the database instance
• Performance monitoring using ST03N, STAD, ST04N transaction.
• Frequent monitoring of oracle database, tablespace, and log files growth
• Performing Database refreshes and post activity
• Transportation of Developments between environments

Confidential

Technical Lead

Responsibilities:

• Setting up the new production and staging environment as part of migration
• Setting up of Tivoli Access Manager 6.0 and Tivoli Identity Manager 4.6.
• Installing WebSphere 5.1 and configuring the same
• Installing Tivoli Directory Server 6.0 and configuring the same
• Setting up the integration to backend application like Registeronce, Siebel
• Troubleshooting the webseal thread issues encountered in production environment.
• Troubleshooting the WebSphere memory utilization issues in production
• Setting up periodical backup of application data and the LDAP DN
• Tuning the environment for better performance

Confidential

Technical Lead

Responsibilities:

• Migrating of Entire Siebel env from one site to Current HCL site
• Involved in preparing Playbook, which details about the migration plan
• Assist in release and migration planning
• Deployment of Siebel application in the current site
• Testing the entire functionality of the migrated Siebel application
• Deployed Siebel load balancing as part of the migration
• Deployed ADSI as an authentication system for internal users
• Deployed EIDM (Enterprise Identity Manager) as a external user authentication for accessing
• Siebel PRM application

Confidential

Siebel Configurator

Responsibilities:

• Setting up Siebel development and testing environment
• Installed Siebel server 7.5.3.7 along with the patches and enabled various Siebel server
• Components eService Object manager, workflow management etc
• Designed and developed workflow process as per business requirements
• Extended column to the existing BC as per business requirements
• Created remote clients and extracted local database for the clients using Siebel remoteServer components
• Configured Siebel workflow policy for sending automated mail as per business Requirements
• Designed and developed service request module as per business requirement
• Configured Siebel communication outbound manager for sending automated emails
• Configured multilingual LOVs, Pick List, and Scripting for calculating commit time
• Developed business service for sending automated email as per business requirement
• Customized look & feel of Siebel eService application in various languages
• Setting up email notification for Siebel eService
• Designed and Developed business service for calculating commit time using Siebel Service calendar

Confidential

Siebel Configurator

Responsibilities:

• Configuring Siebel application using Siebel tools
• Extending columns as per business requirement
• Configured contact, account, activities, opportunity, agreements and campaign business components as per requirements.
• Configured static pick list and pick applet as per requirements.
• Configured multi value link and link as per business requirements.
• Designed and developed inbound e-mail response using Siebel workflow process with the vanilla business service and custom business service
• Administering SQL Server 2000
• Performance monitoring and tuning Siebel application
• Configured communications manager as per requirements

Confidential

Siebel Administrator

Responsibilities:

• Setting up development and testing environment
• Migrating SRF to test and production environment
• Configuring Siebel remote server
• Performing database extract for developers
• Responsibility for creating employees, associating responsibilities and view to the employee.
• Configuring Siebel application using Siebel tools
• Extending columns as per business requirement
• Configured contact, account, activities, opportunity, agreements and campaign business components as per requirements
• Configured static pick list and pick applet as per requirements
• Configured multi value link and link as per business requirements
• Designed outbound email using Siebel workflow process with the built in business service
• Distributing SRF to the developers and end users using Siebel anywhere
• Administering SQL Server 2000
• Performance monitoring and tuning Siebel application
• Configured communications manager as per requirements for sending outbound emails

Confidential

Repository Manager

Responsibilities:

• Setting up environment for development and testing
• Version controlling of Siebel project using VSS
• Using Siebel tools for performing check-in, check-out and extending tables of Siebel tables as per requirements
• Configuring SWE for running EAI inbound HTTP transport
• Performing database extract for developers
• Integrated Siebel with e-Advisor thru Siebel EAI
• Loading of products data onto the Siebel tables using EIM. The product data comes from Liberty
• Configuring Siebel application using Siebel tools as per the business requirements

Confidential

Technical Consultant

Responsibilities:

• Customized Goldmine screens according to the module
• Preparation of reports such as productivity MIS on number of calls, conversions, upgrades, etc
• Reports on number of telesales, personals visits using Crystal Reports 8.5 and Goldmine reports
• Customized goldmine screens according to the module
• Preparation of reports such as productivity MIS on number of calls, conversions, upgrades, etc
• Defined visibility rules, relationships based on organizational structure, responsibilities and positions
• Reports on number of telesales, personals visits using Crystal reports 8.5 and Goldmine reports
• Creation of call scripts
• Integrated their default email client MS Outlook with Goldmine

Confidential

Technical Consultant

Responsibilities:

• Installed and configured Siebel enterprise server 2000 ver 6.0.1 with Windows NT 4.0 server as platform.
• Configured the same with Oracle 8i as a database server. Create separate tablespace exclusively for Siebel application
• Installed Siebel gateway server along with resonate central dispatch software for load balancing as a part of Siebel installation.
• Fine tuning the oracle server 8i
• Configuring Siebel servers for running Siebel backend process
• Performance tuning
• Installation of Siebel gateway server, Siebel application server, Siebel client and tools
• Customizing the Siebel screens according to the module
• Defined visibility rules- relationship based on the Organizational structure, responsibilities and positions
• Remote administration
• Migration of legacy data using EIM

Confidential

System Administrator

Responsibilities:

• Installed Siebel gateway server along with resonate central dispatch software for load balancing as a part of Siebel Installation. Fine tuning the Oracle server 8i
• Configured two Siebel servers for Siebel remote and to run Siebel EIM
• Installed and configured broadvision 4.0 with oracle 8i as a database server and configured the same with Internet information server 5.0
• Configured twenty Siebel tools ver 5.5with the Siebel server and preformed check in and check out with the Siebel repository
• Given training in Siebel server ver 5.5
• Created business rules using Siebel workflow manager and assignment manager
• Configured production, test and development repository database
• Performing bulk data load in Siebel using EIM