SUMMARY

• Over 7+ Years of experience in the Salesforce.com CRM platform as both Developer & Administrator.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Proficient in Agile Methodology.
• Experience in acting as a liaison between offshore team and the Business performing meeting facilitation, work plan creation, taskmanagement.
• Accumulated extensive Salesforce knowledge and hands on experience on Sales Cloud, Service Cloud, and Marketing Cloud.
• Expertise in configuring and administrating Salesforce CRM environment.
• Experience in Object Oriented Analysis and Design (OOAD) and understanding of the Force.com architecture.
• Extensive experience in lead case management (Web - to-Lead, Email-to-Case).
• Hands on experience in managing multiple projects and iterations within the CRM application.
• Good experience in developing Rich Interface Applications using Java Script.
• Hands on experience working with different aspects of Web Services (XML, WSDL, SOAP, REST) and web integration with SDFC.
• Experience building Lightning Components and process Builder.
• Working Knowledge on Sales Cloud, Service Cloud, and Apex Programming on Force.com Platform.
• Hands on experience working with Salesforce1 mobile platform.
• Implemented Customer portal, Knowledge base and Partner Portal.
• Implemented security and sharing rules Confidential object, field, and record level for different users Confidential different levels of organization.
• Experience with integration of AppExchange applications.
• Implemented chatter to improve internal communication and enhanced customer service.
• Excellent skills in creating/troubleshooting/modifying APEX code, S-Controls and Visualforce pages.
• Have Considerable Experience in Lightening Framework and components.
• Used SOQL and SOSL for data manipulation needs of the application.
• Experience in working with Force.com IDE client application for creating, modifying and deploying Force.com applications.
• Expertize in working with Force.com migration tool for moving metadata from sandbox to production org.
• Experience in creating unit test cases and coordinated change requests to drive the business requirements during Integration and testing stages and reviewing the application.
• Experience in Web Application Development, SOA, Client-Server based Enterprise Applications, System Analysis, Technical Design, B2B Implementation, Performance Tuning and Testing.

TECHNICAL SKILLS

Salesforce Technologies: Force.com platform, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, Apex Web Services, AJAX, Data loader, Workflows, Validation & Approvals, Reports, Dashboards, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plugin, Change Sets, Import Wizard, Force.com Data Loader, Workbench, Dataloader.io, Force.com Excel Connector, Connect for Outlook, Exchange Sync.

Web/Application Servers: WSDL, SOAP, REST.

Web Design Tools: Eclipse, SQL Query Analyzer, Tortoise SVN, GITHUB, MS Office, Visio 5.0.

Languages: Apex, C, C++, Java, J2EE, JSP, Java Script, JQuery, HTML, XML, SQL, CSS.

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Linux, Unix.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud).
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Developed Visualforce pages which rendered based on Salesforce1 App or Web.
• Maintain and developed the Custom objects, Custom fields, Custom tabs, and Validation rules and S-Controls HTML & JavaScript.
• Worked on Exact target/Marketing cloud.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls.
• Setup, maintain and optimize Email marketingcampaign utilizing Exact Target/Salesforce Marketing Cloud.
• Involved in deploying theAppExchangeapplications and integrating with third party applications.
• Support the Email MarketingManager in the development of new business requirements.
• Participated in daily scrum meeting with vendor, marketingand internal staff.
• ImplementedSales cloudand incorporated the enhanced features as required to streamline the business process.
• Designed and developedService cloudand integration.
• Using Apex Data Loader and Import Wizard for migrating records to sources and loaded data into Call Centerapplication and for cleaning of data.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Customized different page layouts and assigned them for different profile users.
• ImplementedMarketing Sales, Customer Service, Call Center&Support Administration.
• UsedSalesforce Lightningto delivers a modern, smart experience across every device.
• Involved indata mappingandmigrationof data from legacy systems toSalesforce.comObjects and fields.

Environment: Salesforce.com, Visualforce, Force.com, App Exchange,Service cloud, Sales cloud,Salesforce Lightning,Cast Iron,Custom objects, Tabs, Roles, Pick lists, Dashboards,Data Loader,Data Migration, Sandbox, Windows.

Confidential, Austin, TX

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the applications to match the functional needs of the organization.
• Implemented the Web-to-Lead functionality for the Marketing Campaign.
• Developed custom UI using CSS, HTML, Visualforce components and used JQuery, Java Script for front-end validation.
• Developed Apex triggers with bulk safe for both standard and custom objects.
• Worked on security models, developed apex based sharing rules to meet security requirements.
• Developed various batch apex classes to merge duplicate accounts/contacts. Streamlined the integration and merge process in Salesforce. Ensured the integrity of data by building custom code to merge data.
• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud).
• Involved in troubleshooting and resolved issues related to integration. Developed Apex classes with REST calls to connect to web services.
• Worked on Visualizing data using Lightning Dashboard builder.
• Have used Lightning Components to create stand-alone apps that are hosted on Salesforce.
• Have Built custom user interfaces using Lightning components.
• Experience in creating Lightning Components and used Lightning Design System to convert existing Visualforce pages to Lightning components.
• Hands on experience in Account Management, preventing duplicate account, contacts, collaborating on accounts, contacts and opportunities in Chatter using Lightning Experience.
• Worked on email to case services, implemented custom development to meet user requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Involved in requirement gathering for setting up Salesforce service cloud.
• Implemented Salesforce customer portal to provide online support channel for customers.
• Built various agent-specific and management-specific reports and dashboards to track and provide key leading and lagging indicators for same day resolution and average queue times of cases.
• Developed case escalation rules to ensure cases were resolved in a timely manner.
• Used change sets to deploy metadata from sandbox to production environment.

Environment: Salesforce Platform, Apex language, Salesforce communities, Service Cloud, Portals, Force.com IDE, Data Loader, HTML, JavaScript.

Confidential, Atlanta

Salesforce Developer

Responsibilities:

• Actively involved with Business analysts, other developers, involved in enhancement of business modules using Standard and Custom Objects, formula logic, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Translate business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.Extensive experience in Requirements Gathering, Business Requirement Documents (BRD), Functional Requirement Specifications/Documents (FRS/FRD) and Requirement Traceability Matrix (RTM).
• Strong understanding of Business Process Flows, Business Process Reengineering (BPR), Business Process Modeling (BPM), Improvement, Business Analysis.
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications. Hands on experience on Roles, Profiles and Security and Sharing settings.
• Created SFDC Approval Processes, Queues, Public groups, and Email Templates.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Functional Requirements.
• Developed and tested SFA based application on Force.com Platform in Salesforce.com environment with Apex programming language Confidential back-end and Visualforce Pages as user interface.
• Actively participated in the design and development of custom Visualforce Search pagesOn Accounts & Oppurtunities and the Visualforce Controllers.
• Designed Apex Classes, Controller Classes and Apex Test Classes for various functional needs in the application.
• Designed technical design documents from BRS/FRS.
• Worked closely with UAT team and SIT team in clarifying and resolving any issues while implementing projects.
• Used Dev Sandbox (config. only) for development and unit testing. Usedforce.comIDE to deploy the code changes into QA Sandbox. Used QA Sandbox (Full Sandbox) for regression testing and deployed code into production instance.
• Involved in the data validation / Integration of the source system with Salesforce.com.

Environment: Saleforce.com platform, Visual force, Change Set, Data Loader, Force.com, Work Flow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service, and Sharing Rules.

Confidential, Philadelphia, PA

Salesforce Developer

Responsibilities:

• Worked in Agile methodology environment including Test Driven Development with Continuous Integration/Delivery, using JIRA for monitoring the projects.
• Functional Analysis of Business Problem to be designed and executed in Salesforce.com Maintaining the Organization Administration. Maintaining Users, Profiles, and Roles.
• Involved in all phases of the software development life cycle and prepared the Functional Specifications Document.
• Developed dynamic salesforce.com visual force pages using Java script, Ajax toolkit and JQuery.
• Developed triggers on Event and Task object to update the count of the Open activities and Closed Activities from the Activity Histories in to the parent object.
• Created Workflows, Objects and Validation Rules inside Salesforce and Mapping them to the existing functionality and Objects
• Designed, developed and deployed Apex Classes, Apex Triggers for various functional needs in the application.
• Created S-controls, which send email alerts to service people group when systems go down.
• Created Apex Test Classes for SFDC testing.
• Carrying out quality testing and support during UAT.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs do build multiple applications for the company.
• Developed several triggers and respective handler and utility classes. Followed best practices.
• Worked on Accounts, Contacts, Cases, Opportunities, Leads, Data Visibility, Campaigns, Reports, and Dashboards.
• Configured Salesforce.com to meet business requirements-including fields, page layouts, workflows, approvals, and validation rules.
• Developed Custom Objects & Fields, Tabs, Visualforce Pages, and Validation Rules on Objects and Tabs as per functional needs of the application.
• Managed user accounts and security-including new user account creation, profile, and role management, sharing rules and security controls.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Extracted the data from Salesforce.com application in to the external databases (Oracle10g) for generating large data reports.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Worked with import tools such as Apex Data Loader and Import wizards.
• Review AppExchange applications for functionality and security risks.

Environment: Salesforce.com, Visualforce, Force.com, AppExchange,Custom objects, Tabs, Roles, Picklists, Dashboards,Data Loader,Sandbox, Workflows, Validation rules.