SUMMARY

• Having 11 Years of Professional experience and out of which 9+ years of Siebel technical expertise with Implementing, Upgrading and Deployment of Siebel CRM, 7.x, 8.x Applications understanding the architecture, scope and functionality.
• Extensively worked as a Techno - Functional consultant in providing CRM Solution Architect with excellent business domain experience in Siebel Telecom, Clinical (CTMS), Finance & Pharma, Hospitality and Automotive specific applications and Siebel Partner Portal, Call Center, Sales and Marketing Applications.
• Assess latest technologies and software products to decide desirability and feasibility of integrating their abilities into company products.
• Keep document include business rules, technical approach documents and technical design documents.
• Expand the detailed design specifications like business necessities functional design, gap analysis, gathering, technical design, and traceability matrices.
• Communicate among third party retailers and company to procure, expand and integrate their applications into company products.
• Support leadership with management and development of new application functionalities to develop productivity.
• Expand and keep best practices for the successful design and operation of Siebel solutions.
• Conduct and review technical testing, research, evaluation of complex configuration methodologies and tools to make sure that tools are functional and current.
• Make complex application architectures and populates an application configuration mediums with appropriate policies, timelines and cost information to raise cost effectiveness and efficiency.
• Execute application fit gap analysis of the necessities and evaluate the level of effort to design and make the interface components of the Siebel application.
• Design and expand the outbound and inbound interfaces utilizing a variety of integration technologies. Plan application modules that work together to make desired product.
• Work among senior designers and product development teams on complex projects to expand architectural necessities to make sure customer satisfaction with product. Design and increase complex multi-tier web applications; decide project necessities and functional specifications to make sure that customer specifications are met.
• Strong knowledge in Siebel Architecture and Data Model and proficient with Siebel Tools and Client in configuration and customization of Siebel Objects at multiple levels like but not limited to Applets, Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists, Associate & Shuttle Applets, Toggle Applets, Find Objects and Drilldowns.

TECHNICAL SKILLS

Business Applications: Siebel CRM 7.5.3, 8.0, and 8.1x Tools and ClientOracle Fusion Sales Cloud R7, R8.

Salesforce.comSiebel Functional Modules: Siebel Call Center, Siebel Life Sciences, Siebel Financial Services, Siebel e-Clinical, Siebel ecommunications and Siebel e Media.

Siebel EAI Tools: Siebel Configuration, Workflows, eScripting, VBC, EBC, Web Services (HTTP Transport, MQ Series) etc.

Oracle Sales Cloud: Application Composer, Groovy Scripting, Web Services.

Languages: eScript, VB Script, Groovy Scripting, SQL

Web Technologies: HTML, JavaScript

Databases: Oracle 10g/9i, SQL Server 2000

Tools: Used MS MQ, IBM MQ, JMS, SOAP UI

Scripting Languages: VBScript, JavaScript, Shell Script, XML/HTML

Operating Systems: Unix, Windows XP and Windows 7

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Siebel CRM architect

Responsibilities:

• Enterprise CRM architect, Information Technology Group
• Led design and implementation teams to build application enhancements to meet business owners
• Led training sessions on various products such as data archiving, Enterprise Portal re-design, Worldwide application portfolio realignment to reduce licensing and maintenance costs
• Produced Functional and Technical requirements documentation for various products being introduced into Lexmark's environment
• Created Functional Design, Technical Design Documents.
• Created Users, Roles, and Organizations
• Assigned Job Roles to the users through OIM and Resource Roles through Manage Users.
• Created custom Fields, Formula Fields and Pick List Fields as per the requirements.
• Created custom Business Services as per the requirements.
• Created Interfaces for Data Replication from OPA to Siebel using Web Services on Account Replication, Contacts Replication EAI, For Web Services.
• Customized Custom Objects, Fields, Pages, and Screens to improve the functionality of the application as per the client’s requirement by using Siebel CRM.
• Very keen and quick action time lines in analyzing & fixing the issues & defects.
• Worked in co-ordination with the onsite and offshore team for the requirement analysis.

Confidential, San Francisco, CA

Siebel Techno Functional Architect

Responsibilities:

• Siebel solutions architect, CRM Solutions Delivery Group
• Designed and built application enhancements to meet business requirements
• Led design sessions involving multiple client functional groups
• Produced Functional and Technical requirements documentation
• Requirements elicitation and translation to technical specifications.
• Coordinating with all the tracks and accommodate all the requirements with a common architecture which is feasible and address all the requirements.
• Check the capabilities of Siebel and external system and have an E2E understanding of the external system requirements for integration.
• Work with cross work streams, and determining solution design impacting the core frameworks and components.
• Integrate legacy systems with various EAI strategies using - EAI Business Services, EAI Transformations, XML Converters, Integration Objects,, Siebel Web Services (Inbound/Outbound), Data Maps, VBC’s, EBC’s, WSDL.
• Design and Develop Integration Workflows and Business Services.
• Responsible for reviewing deliverables of team in design & build phases.
• During development cycle - performed the code review process and make sure customization at all levels is as per the recommended standards.
• Solution designing and Effort estimation for the upcoming releases / CRs.
• Anchor proof of concept (POC) development to validate proposed solution and reduce technical risk.

Confidential, Irving, Texas

Data Migration Consultant

Responsibilities:

• Involved in understanding the requirements and preparing Detailed Design Technical documents, attribute mapping sheet.
• Involved in extracting the data from the Flat Files and Relational databases into staging area.
• Developed Workflows using task developer and workflow designer in Workflow manager and monitored the results using workflow monitor.
• Played the key role of an EIM Analyst and Involved in Data Mapping for loading the Legacy data from staging to EIM tables to Siebel base tables.
• Worked with data IMPORT/EXPORT of legacy systems for Accounts, Opportunities, Service Request, Partners, and Activity entities.
• Involved in preparing control files, PL/SQLs, IFB files, batch script for automation.
• Involved in migrating the IFB files to Linux server and automated Siebel batch jobs using Linux scripts.
• Preparing test data files, test scripts and doing end to end testing.
• Provided Knowledge sharing sessions to junior resources on Informatica/Siebel EIM and its usage in the project and received appreciation for the same.

Confidential

Siebel Techno Functional Architect

Responsibilities:

• Siebel architect/ technical lead for a heavily Customized Implementation of Siebel Call Center for the Centers for Disease Control
• Technical lead for Production environment Support staff
• Developed enhanced Production support policies and procedures to increase customer satisfaction and reduce response times
• Led requirements gathering sessions with client, external vendor and internal application users
• Managed the scheduling and delivery of application releases into the Production environment
• Performed Application rollouts to the Production environment
• Designed and built integration architecture between various front and back end systems to allow web based product ordering and fulfillment and tracking

Confidential, New Jersey

Siebel EAI Integration and Design Analyst

Responsibilities:

• Created custom Business Services as per the requirements.
• Coded for creating New Records when the Web Service is called.
• Created Interfaces for Data Replication from ODE to Siebel using Inbound Web Services on Clinical Region EAI, For Web Services.
• Customized Object Definitions in the Business Object Layer.
• Customized Business Components, Business Objects, Applets, Views, and Screens to improve the functionality of the application as per the client’s requirement by using Siebel Tools.
• Created a generic error handling mechanism for all the interfaces.
• Very keen and quick action time lines in analyzing & fixing the issues & defects.
• Worked in co-ordination with the onsite and offshore team for the requirements completion.

Confidential

Siebel Techno Functional Architect

Responsibilities:

• Clearly reviewed HLDs and prepared LLDs for all the requirements.
• Created custom Business Services as per the requirements.
• Coded for auto navigation from one application to other application.
• Created VBC’s to meet the application level Data Sharing requirement from other integrated applications.
• Created Interfaces for Data Replication from AS400 to Siebel using Web Services on Account Replication, Contacts Replication EAI, For Web Services.
• Customized Object Definitions in the Business Object Layer.
• Created Find Objects For the Account and Contacts.
• Created a generic error handling mechanism for all the interfaces.
• Customized Business Components, Business Objects, Applets, Views, and Screens to improve the functionality of the application as per the client’s requirement by using Siebel Tools.

Confidential

Siebel Techno Functional Architect

Responsibilities:

• Involved in Customized Hierarchical applets - For Account Hierarchy in e-communications
• Involved in Customized applets - added new controls and list columns and mapped with corresponding fields at the Business Object layer.
• Involved in customization of Static & Dynamic Pick Lists.
• Responsible for understanding business requirement and documentation.
• Involved in customization of links and joins Pick lists, MVG Applets as per the client’s requirements.
• Created Symbolic URL on click of a New button
• Installation of Apache Tomcat Server and Deploying.
• Created custom Business Services as per the requirements.
• Created Interfaces for Data Replication from OPA to Siebel using Web Services on Account Replication, Contacts Replication EAI, For Web Services.

Confidential

Siebel Configuration Lead

Responsibilities:

• Requirement analysis, process flow and Functional specification document preparation.
• Coordinated with offshore team, clarified issues/queries with the Functional Team and Boundary system teams.
• Assigned work to team members based on their skill-sets and capabilities.
• Provided regular status updates to the Project leadership.
• Customized Business Components, Business Objects, Applets, Views, and Screens to improve the functionality of the application as per the client’s requirement by using Siebel Tools.

Confidential

Siebel Configuration

Responsibilities:

• Understanding the Business requirement and Functional specification documents
• Gathering requirements from business and provided the solution as a techno functional Consultant.
• Supporting production and implementing the support issues.
• Performed Siebel Configuration Task Creating new views for lead management.
• Prepared technical design document
• Involved in writing unit test cases
• Performed Siebel Configuration Task like creation of Applet, Views, Screens, Static and Dynamic Pick list, MVG’s, e Scripting, Workflows.
• Configured Campaign Management for Confidential
• Supported production Issues after go Live.
• Configured Development and Test Servers.
• Monitoring Production Servers for Performance related Issues.

Confidential

Siebel Integration Consultant

Responsibilities:

• Created inbound web services for explicit targeting in Web Center Sites by referring to customer details in Siebel.
• Created inbound web services for Getting shopping cart information from WC Sites into Siebel for call center team to follow up with customer.
• Created inbound web services for Making Order capture from Portal and inserting them to Siebel.
• Created inbound web services for Mobile application to insert leads.

Confidential

Siebel Configuration

Responsibilities:

• Register in order to enroll in loyalty programs, either on their own behalf, on behalf of their household, or on behalf of their company.
• View special offers on the eLoyalty home page.Browse the product catalog.
• Configured Static and Dynamic Drill Downs as per client
• Business Object Layer Customization with defining Links and Joins between Business Components and using Business Objects to develop Business Logic.
• Configuring Pick Lists, MVG s and Associate Applets Respect to the requirements.
• Creation of workflow Process and calling Business Services in WF.
• Creation of Inbound and Outbound interfaces with External systems through EAI.
• Created Server component based on Requirements.
• Creation of Connection Subsystem and Data Handling Subsystem
• Creation of Repeating components for scheduling the Jobs and creation Profile configuration
• Customizing the end user interface i.e.) Screens, Views and Applets.

Confidential

Siebel Configuration

Responsibilities:

• Customizing the end user interface. i.e.) Screens, Views, and Applets.
• Created Joins and Links between Business Components.
• Configuring Pick lists, MVG s and Associate Applets Respect to the Requirements.
• Configuring Drill Downs
• Configuring Pick Lists, MVG s and Associate Applets Respect to the requirements.
• Configured Static and Dynamic Drill Downs as per client requirements
• Report project status to the stake holders on a regular basis