SUMMARY

• Over 7 years of IT experience in Design, Development, Testing and Administration spanning all facets of package software and Saas application implementation.
• Over 5 years of experience in Salesforce.com CRM platform using Visual force, Apex classes with operational analytics, project management, and quality assurance with emphasis on process improvement.
• Experienced in both Agile and Waterfall development methodologies.
• Well versed with analyzing company processes, translating business workflows into accurate CRM workflows & configuring CRM applications to meet business needs.
• Expert in generating and analyzing Custom reports and Dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Strong experience in implementation and Integration using Standard & Custom Objects, Triggers, workflows, Lightning Components, approvals, Visualforce Pages, Apex Controller Classes and Web services with HTTP/SOAP message communication.
• Comprehensive experience to integrate 3rd party systems from within Salesforce.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Expertise in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience in Security Model like OWD, Permission Sets, Field Level Security, Sharing Rules.
• Ability to work with business analyst team to become familiar with the application requirement toanalyze and recommend efficient solution within Salesforce configuration changes in support of enhancement requests.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• DEV401 Certified Force.com Developer.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience integrating SFDC with application like Microsoft Outlook etc.
• Knowledge in developing web - based applications using Java, XML, CSS,HTML, DHTML, XHTML, JavaScript and AJAX Technology.
• Expertise in using jQuery and JavaScript libraries.
• Experience with processes, creating and deploying Salesforce change sets, SVN source code control, and documenting release procedures, automated build.
• Strong working experience in the Enhancement, Implementation, Support and Testing of Sales force and mainframe Applications.
• Energetic and self-motivated team player. Proven ability to work in both independent and team environment..
• Flexible, enthusiastic and project oriented team player with solid communication and leadership skills to develop creative solution for challenging client needs.
• Extensively configured TBUI and customized it to meet the business requirements.
• Experience as onsite coordinator in leading the offshore teams and making them understand the business processes and converting them to technical specs. Driving the Onsite - Offshore standup calls from Onsite.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.
• Energetic and self-motivated team player. Proven ability to work in both independent and team environment.
• Quick learner and ability to grasp new technologies.

TECHNICAL SKILLS

SALESFORCE.COM: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex Language, VisualForce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SalesForce offline Edition, Analytic Snapshots, Case Management System, SOQL, SOSL.

SALESFORCE TOOLS AND INTEGRATION TOOL: Eclipse IDE, Ant, Apex Data Loader.

PROGRAMMING LANGUAGES: Java, Apex, SQL, HTML, CSS.

RDBMS: MS Access, Oracle

OPERATING SYSTEMS: Windows95/98/ XP/2000/vista, Sun Solaris 8.0, UNIX.

DATABASE TOOLS: Oracle 10g/9i/8i, SQL Server Profiler, Query Analyzer.

PROFESSIONAL EXPERIENCE

Confidential, Santa Clara, CA

Salesforce.com Developer

Responsibilities:

• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Created business and system process work flows.
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
• Conducted walkthroughs with the different department heads to have a deeper understanding of the requirements.
• Analyzed and documented the business requirements and generated reports for the Manager.
• Production support for the project.
• Resolving high priority issues without missing SLA’s.
• Strong experience with SSO configuration and communities.
• Ability to report on marketing tool tracking information within Salesforce.
• Expert in Creating Custom Profiles, Fields, Dependent pick list, Look up fields, Formula fields, Customizing Page layouts and Record types.
• Gathered business and functional requirements.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed Visual Force pages based on the business requirements.
• Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created role hierarchy, Sharing rules, Approval Rules Validation rules and other out of box features.
• Assisted in developing test plans, test designs and user interface mockups.
• Worked with Sales and Marketing teams to gather requirements for the Salesforce customizations.
• Designed custom formula fields, workflows, and field updates, field dependencies, validation rules, and email generation according to application requirements.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Work on complex data migration projects using Data Loader tool and Cast Iron.
• Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Created and deployed Salesforce change sets, SVN source code control, and documenting release procedures, automated build processes.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Manage page layouts, fields, and system interface/capabilities.
• Maintenance of data entry standards & data integrity process.
• Build & monitor standard analysis and reporting for marketing campaigns.
• Updates and email alerts.
• Involved in Mass imports and exports of data
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Environment: Saleforce.com platform, S-Controls, Visual Force (Pages, Component & controllers),Pages, Informatica, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Ant Migration tool Windows XP.

Confidential, Woodland Hills, CA

Salesforce Developer/Administrator

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Created role hierarchy, Sharing rules, Approval Rules Validation rules and other out of box features.
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduled Apex jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities in a TDD manner.
• Experience with Data Integrations, Informatica and TIBCO for Real Time and Bulk data load API’s. Worked on configuration, security and security controls aspects of Salesforce
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduled Apex jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities in a TDD manner.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntaxand also experience in writing unit test cases.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflow and approvals

Environment: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Validation Rules, Chatter Desktop.

Confidential, Dallas TX

Salesforce Developer / Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visual force, force.com API, and web services.
• Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings
• Developed Triggers for applying the business logic on Database events
• Designed front-end pages with Apex and Visual Force
• Designed and developed Workflow rules and Validation Rules.
• Implemented Approval Processes
• Performed Unit Testing & Performance testing in Dev
• Modified simple workflows to in corporate Email Alerts and Field Updates.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Salesforce to Outlook Integration.
• Customized of invoice forms using Record Types.
• Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Experienced in developingSFDCcustom objects and workflow business rules.
• Extensively utilized Salesforce workbench.
• Designed and developed Workflow rules and Validation Rules.
• Was part of design of architecture for URL integration, by making effective use of Custom settings and Helper classes, which enhanced quality and scalability of the solution.
• Developed an outbound Webservices to pass the case # to external system.
• Customized the Invoice Receipt Layout and Invoice Payment receipt Layout to be able to receive the information from Invoice and payments
• Testing to ensure the solution works and End user training
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential, Port Washington NY

Salesforce.com Administrator / Developer

Responsibilities:

• Design and provide solutions to business problems that have been elaborated as user stories.
• Designed and developed the solution for Inbound Webservices to capture the patient data.
• Designed the solution in developing apex triggers, apex classes and Visualforce pages to achieve the customized functionalities to suit business requirements.
• Created Sharing Rules and Role Hierarchies to control the access of the data.
• Driven design session for complex functionalities which includes Synchronous and Asynchronous Integrations.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Developed outbound Interfaces to send the Application details to an external client system.
• Developed Inbound Interfaces to capture the lead attributes from systems like SALI and KBM.
• Developed Inbound Interface to records the Lead record in the de-normalized table and perform lead processing rules on the records.
• Deployed the Apps to AppExchange.
• Configured Jenkins Jobs for each project to enable deployments from sandbox to sandbox.
• Part of design team, actively participated in client demos and brain storming sessions conducted to make the application more reliable and stable.
• Designed and developed Workflow rules and Validation Rules.
• Implemented Approval Processes
• Performed Unit Testing & Performance testing in Dev
• Developed test classes for the customized functionality to ensure that coverage is more than 95%.
• Helped in sticking to a strictly agile methodology by adhering to daily goals and deadlines which facilitated a smooth burn down of user stories in the sprint.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force,Salesforce.com Data Loader, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential

System Administrator/Technical Support

Responsibilities:

• Involved in Full Software Development Life Cycle (SDLC). Used Waterfall Model to develop the entire application.
• Developed Interfaces using JSP based on the Users, Roles and Permissions. Screen options were displayed on User permissions. This was coded using Custom Tags in JSP using Tag Libraries.
• Designed and developed database in Oracle.
• Adopted three-tier approach consisting of Client Tier, Business Logic Tier, and Data Tier.
• Tested the entire System according to the Use Cases using Junit.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Responsible for Coding using JSP, Java Servlets, Struts and XML.
• Responsible for proactively monitoring performance, diagnosing problems and tuning queries and databases.
• Involved in tracing and troubleshooting large volumes of source code using logging tools like log4j, and classes such as Print Writer.
• Tested the entire System according to the Use Cases using Junit.
• Used XML, for developing a dynamic and flexible system for handling data.
• Involved in team for production and deployment phase of the application.
• Packaged and deployed the entire application code to integration testing environment for all the releases.
• As an Analyst was involved with interacting with the clients and application user for their Requirements, Specifications and enhancements.

Environment: C#, Sql Server 2000, Visual Studio, Windows XP, JavaScript.