SUMMARY

• 8+ years of professional experience in Application Software Designing, Development, Testing and Implementation in Salesforce CRM and Java Applications.
• Around 5+ years of experience with Salesforce Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration
• Experience in working with Agile and Waterfall Methodologies.
• Highly skilled in gathering business requirements.
• Experienced in service cloud, sales cloud, collaboration cloud and SFDC customer community for all partner portal and customer portal.
• Experience in standard Salesforce configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
• Extensive experience in designing of custom objects, custom fields, Picklists, Page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, custom Tabs, custom reports, Report folders, Report extractions to various formats, design of Visualforce Pages, Record Types, Dashboards, and Email generation according to application requirements
• Experience in Creating User Roles, Role Hierarchies, Profiles, Permission sets and Sharing settings to ensure that the protected data is available only to the authorized users
• Having good knowledge on salesforce.com sharingrules and user access privileges.
• Having good knowledge in writing Test classes before deploying into production.
• Experience in working with Eclipse IDE with Force.com Plug - in environment for writing Business logic in Any one from pex Programming Language.
• Expertise in customization, configuring, deploying and integrating Salesforce.com CRM solutions
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience with Web Services API Implemented SOAP based Web Services using TIBCO, SAP and Informatica Power Exchange.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Used Force.com developer toolkit including Apex classes, Apex triggers and Visual force pages to develop custom business logic.
• Good Experience in developing Custom Page Layouts, Workflows, and Relationships, lookups and Dependent Picklists.
• Experience with Data migration and updates through the tool App Exchange Data loader in Salesforce.com.
• Added formula fields and validations rules to new and existing objects and added custom functionality using custom controllers.
• Having good experience in Salesforce automation (SFA) and customer portal relationship.
• Proficient in learning new technologies and quickly adapting to new environment.
• Excellent communication skills.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Conga composer, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Web Technologies: SOAP, REST, Apache 2.2, HTML5, CSS3, AJAX, jQuery, JavaScript, JSON, SVG, XML, SOAP, UDDI, WSDL, Web Services, REST

Programming Languages: APEX, JAVA, C#, C++

Databases: MySQL, SQL Server, MS Access, Oracle

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based ‘Force.com Eclipse IDE Plug-in’ tool and Visual force technology.
• Developed APEX triggers, classes, Visual Force pages.
• Used Conga merge for document generation app to create word and excel documents, attach it as a part of email communications.
• Created and Customized the Dashboards and Reports with Salesforce PRM.
• Used Agile methodology to achieve high performance.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Involved in system integration using Call Outs, Triggers and outbound messaging.
• Performed data migration into salesforce application using apex data loader through CSV files.
• Created custom controllers implementing complex code for retrieval from Salesforce to VISUALFORCE pages.
• Developed workflow rules and triggers using Apex for updating Users based on Location records.
• Developed Apex class and trigger to format phone/fax/zip code in account object.
• Created User Interfaces using HTML, CSS, AngularJS and JavaScript.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Used Informatica Power Exchange for integrating the SFDC with legacy system.
• Integrated SAP with Salesforce.com with using SOAP web services.
• Developed mapping in multiples schema databases to load the incremental data load into dimensions.
• Used XML serialization for interacting with the database
• Involved in querying salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created Price books and also migrated the active Products from these Price books.
• Created Workflows and Approval processes and developed validation rules.
• Imported accounts and contacts data through Import Wizard.
• Involved in UNIT testing and Integration testing.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential, Overland Park, KS

Salesforce Developer/ Administrator

Responsibilities:

• Involved in salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Developed and Customized User interface in salesforce.com using Visualforce, Apex controllers and Force.com IDE.
• Designed and developed the web-based UI using JavaScript, HTML and DHTML.
• Interacted directly with the client to gather business requirements.
• Implemented project based on iteration and releases, followed Agile methodology (tool: Rally)
• Designed and developed Visualforce pages and controllers for distribution enhancement.
• Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database.
• Involved in migrating data from Oracle to Salesforce.com.
• Exposed web services using Salesforce.com Web services API to provide data for third party clients.
• Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex.
• Developed dynamic salesforce.com Visualforce pages using Java script and Ajax toolkit.
• Established deployment strategy for implementing Salesforce.com changes.
• Created and deployed several Reports using salesforce.com platform.
• Created Visualforce email templates and also automated Email Process to send installation instructions to new and existing customers.
• Used CSS in HTML code to better manage look and feel of web pages.
• Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.
• Worked intensely on custom objects, triggers and workflows.
• Designed and build custom applications using Force.com and Visualforce.com.
• Used Apex Explorer for viewing salesforce.com data.

Environment: Saleforce.com platform, JavaScript, Apex, Visualforce, Force.com IDE, SOQL, Email Services Triggers, HTML, CSS, Apex Data Loader, Eclipse.

Confidential, Oklahoma City, OK

Salesforce.com Developer/ADMIN

Responsibilities:

• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates.
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Developed variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Implemented Agile development process for diverse requirements.
• Created variousProfiles,Roles,and Page Layoutsand configured thePermissionsbased on the Organization hierarchy requirements.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• Developed variousApex classes,Controller classesandApex Triggersfor various functional needs in the application.
• Involved in setting up the UAT environment and
• Involved in writing test cases in order to cover the code coverage as well to migrate the development components into different environments
• Worked on maintaining the complete contract management using Apptus.
• Involved in collecting the data during contracting process back in to the salesforce instance using Apptus.
• Worked on the application of Service Cloud in Salesforce CRM.
• Involved in configuring the case management of service cloud.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Created email templates and inbound emails using Visualforce for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Developed business documents for Salesforce.com Custom objects.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Providedtrainingto Business users about the system functionality.

Environment: Saleforce.com, Service cloud, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows.

Confidential, NY

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and ApprovalWorkflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Selected and implemented Agile development practices according to application requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts, which include data flow diagrams, class diagrams, and sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Servlets, Java Beans, MVC, JMS, EJB, Web logic, JavaScript, Oracle, HTML, XML, Windows XP.