SUMMARY

• Having 11+ years of experience in IT, Total 11 years of experience in Salesforce.com in development, application security, integration, deployment, data migration and configuration. Involved in all phases of Software Development Life Cycle (SDLC).
• Proficiency in Salesforce.com administrative tasks like creating profiles, roles, users, email services, Approvals, Workflows, Reports, Dashboards, Developed Formula fields, Work Flow rules, Validation rules.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Campaigns, Leads, Opportunities, Products and Price books, Cases, Forecasting, Reports and Dashboards.
• Rich experience in Administration, Development and Maintenance of Salesforce Orgs and Custom User Interface using Force.com, Visual Force, Custom Controllers, CSS, Java Script, AJAX and APEX to fulfill the functional needs.
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator and involved in various phases of entire project.
• Developed Several Apex Triggers, classes during the project lifecycle.
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Hands on Experience in working on force.com developer toolkit including Visualforce pages, Apex classes, Apex controllers and Apex triggers to develop custom business logic.
• Implemented best practices for Apex triggers, Apex classes to avoid governor limits.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Used Force.com developer toolkit including Apex classes, Apex triggers and Visual force pages to develop custom business logic.
• Experience with User Acceptance Testing (UAT) and Accessibility Testing.
• Experience with configuring, installing and monitoring Salesforce.com apps from AppExchange Five9
• Extensive Experience of Agile Methodology and Scrum Methodology of software engineering processes.
• Hands on Experience in creating Custom Objects, Custom fields, Pick List, Data management, Forecasting, Page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards.
• Experience in APEX Language and Leveraging Force.com Platform - world’s first commercial Software as a Service(SAAS) application in Cloud computing environment.
• Experienced in integration of Salesforce.com with external applications by usingWeb Services API,Metadata API,SOAP, andIBM WebSphere.
• Extensive experience using and creatingProfiles, Roles, Page Layouts, Org-Wide default,Sharing rules,Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Implemented variousCustom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.
• Hands on Experience in using meta-data migration tools likeEclipse IDEand SalesforceApex Data Loader.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Lightning Components, Standard/Custom Objects, Roles and Profiles, Workflows, Assignments, Validation Rules and Approvals, Triggers, Record Types, Visual Force, ApexSOQL, SOSL, Web services, Data Loader.

Web Technologies: SOAP, WSDL, HTML5, AJAX, JavaScript, XML, CSS3, jQueryPHP.

Languages: JAVA/J2EE, C++, C, APEX, AngularJS, Python.

IDE: Force.com IDE, Eclipse, Visual Studio, Adobe Flash

Database: PL/SQL, SQL Server, Oracle, My SQL.Operating Systems: Windows XP/Vista/7/8/10, UNIX, Mac OS X

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

Salesforce Developer/Consultant

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created custom VF pages to leverage the functionality of displaying the information
• Developed SOAP and REST Web services which is based on XML and JSON format also by creating parsers.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Used the sandbox for testing and deployed the code to the different instances after testing.
• Used Comma Separated Values(CSV) to Insert, Update, Upsert the Data using Data Loader.
• Created Email-templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Used web technologies like HTML, XML, CSS and JavaScript.
• Used Agile methodology to achieve high performance.

Environment: Salesforce.com Platform, API’s, HTML, XML, CSS/CSS3, JavaScript, Visualforce (Pages, Component & Controllers), Workflow and Approval Process, Page layouts, Email-Templates, Data Loader, Eclipse, Force.com IDE.

Confidential, Foster City, CA

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on Agile Methodology.
• Developed Several Apex Triggers, classes during the project lifecycle.
• Extensive experience in developingApex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API, Custom Tabs, Custom Objects, Controllers, App Exchange Package & Custom Application, Analytic Snapshots and Dashboards
• Developed applications visually using custom-built Lightning components.
• Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using lightning framework.
• Migrated data using Apex Data-loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Leads, Campaigns, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules, and Manual Sharing to implement Record-based sharing.
• Experience with configuring, installing and monitoring Salesforce.com apps from AppExchange Five9.
• Implemented the integration between Five9 CTI module and First Call SFDC application to configure Inbound Call Routing and Logging.
• Created Web Services for handling requests and API and SaaS based applications using REST or SOAP-based web services.
• Worked on REST/SOAP Web service to integrate salesforce with third party systems.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse and Change Sets.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Involved in doing Unit testing by writing test classes and working with SIT and UAT
• Hands on Experience in Querying SOQL and SOSL and Searching data from Salesforce platform.

Environment: Salesforce.com Platform, Standard and Custom objects, Validation rules, Workflow and Approvals, Record types, Reports, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, JAVA/J2EE, Custom Tabs, Access and Security Controls, Rest API, Selenium, Automation framework in JAVA, EclipseForce.com IDE.

Confidential, Atlanta, GA

Salesforce Developer/Admin

Responsibilities:

• Worked on various Salesforce .com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards
• Implemented the web-to-lead functionality for the marketing campaign.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Involved in the Development of Apex Classes, Visualforce pages.
• Implemented Custom Cascading Style Sheets (CSS) for Visual force pages.
• Created various Custom Objects, Tabs, Formula fields, Validation rules, Approval process, Record Type, Picklist, Dependent Pick lists, List views.
• Created relationships among Objects using lookup and master-detail relationships and created the junction objects.
• Used Data Loader, Command Line Interface, ETL tools for loading.
• Created various Profiles, Roles, Page Layouts and Record types and configured the permission based on the organization hierarchy requirements.
• Developed several Custom Reports and Dashboards that are used by Business user and Managers.
• Participated in Creating and customizing Email template and configuring them to the email alert within the workflow rule for a Standard Custom Objects.

Environment: Salesforc.com platform, Apex, Visualforce (pages, Component and Controllers) pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential, CA

Salesforce Developer

Responsibilities:

• Created UI using CSS, HTML tags, visual force tags and used java script for front-end validation.
• Developed Reports, Dashboards, Validation rules and Formula fields for an application. Developed Apex classes, controller, extension controllers and triggers in applications for business/functional requirements.
• Involved in Data import and Export from Salesforce objects using Data loader.
• Developed Visualforce pages and associated Apex classes to allow customers login and submit their service requests.
• Created Custom controllers implementing complex code for retrieval from Salesforce to Visualforce pages.
• Developed Workflow rules and triggers using Apex for updating Users based on Location records.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.
• Extensively used REST APIs for integration between Salesforce and on external systems. Integrated applications using Web services by consuming the WSDL files for extracting the data from the external systems.
• Involved in querying Salesforce tables using SOQL and SOSL queries using Force.com Explorer.

Environment: Salesforce.com platform, Standard and Custom objects, Validation rules, Workflow and Approvals, Record types, Reports, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Eclipse, Force.com IDE.