SUMMARY

• Over 14 years’ hands on experience in the IT Industry that includes 8 Years as Sr. Salesforce Developer, Sales Force Tech Lead, Salesforce Developer/Admin and BusinessAnalyst, in Telecom, Healthcare, Finance, Insurance, Non - Profit Org, Software Consulting, IT Services and Technology domains.
• Contributed effectively in all phases of the System Development Life Cycle with emphasis in Enterprise Architecture, System Design, Technical Analysis, Business/Requirements Analysis, Software Development and Testing.
• Good Analytical, Interpersonal, Leadership and Management skills.
• Team Player having strong consulting and techno-functional skills.
• Goal oriented and aims to achieve the highest levels of customer and team satisfaction and maintains excellent professional relationship with customers and colleagues.
• Worked closely with Business Users to enable business processes using SFDC.
• Worked on DevOps CI - Force.com IDE, GitHub & Bamboo Plans - Automating the Releases every week.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud & Custom Cloud.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Templates, Approval Process, Process Builder, Visual Workflow, Translation Workbench, Workflows, Reports, Dashboards.
• In-depth experience in CRM business processes like Campaign Management, Lead Management, Opportunity Management, Order Management, Account Management, Case Management, Activity Management, Contact Management, Products etc.
• Extensive experience in analyzing Business functional requirements into Technical designs, Entity relationships, Data Modelling and converting to Salesforce Custom Objects.
• Hands on Experience in migrating data from legacy systems to Salesforce using Apex Data Loader & Batch Jobs.
• Integrated the third party Web Services using callouts by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of Salesforce and developed own Web Services.
• Hands on experience with Apex Triggers, Apex Classes, Apex Test Classes, Visual force Pages, Visual force Components, Custom Controllers and Controller Extensions, Force.com IDE(Eclipse), SOQL, SOSL.
• Configured and maintained user security permissions in compliance with organizational needs.
• Proficiency in Object Oriented Languages like C++, C# Java, J2EE, JSP, Servlets and other Java technologies
• Experience in web technologies like HTML, XML, CSS, JSP, Jquery, JavaScript, WSDL, REST and SOAP.
• Experience in databases such as SQL Server, Oracle11G & Database.com.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Strong knowledge & experience working in teams implementing Agile Methodologies & Waterfall.

TECHNICAL SKILLS

Sales force.com CRM Technologies: Standard/Custom Objects, Workflows, Approval Processes, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Validation Rules, Record Types, Role Hierarchy, Page Layouts, Dashboards, Force.comIDE, Sales cloud, Service Cloud, Marketing Cloud, Exact Target, SAVO, Brainshark, Apttus CPQ Proposal Management, Process Builder, Visual Workflow, Translation Workbench, Communities (Customer Portal & Partner Portal) & Charter.

Siebel CRM Technologies: Siebel eCommunications, Siebel 7.5.3 Marketing Management, Siebel 7.5.3 Call Center, Siebel 7.5.3 SFA, Siebel 7.5.3 Field Service, Siebel 7.5.3 eChannel & eService, Siebel 7.5.3 Tools, eScript, JavaScript, Actuate Reports, AIX Ver 04, DB2Ver7, Windows2000.

Tools: & Technologies: Force.comIDE Plug-in(Eclipse), Apex Data Loader, Informatica, Force.com Platform (Sandbox and Production), App Exchange Applications.

Web Technologies: Web Services, HTML, DHTML, CSS, XML, AJAX, Java Script

Languages: Java J2SE, C, C++, APEX, SQL, Jquery

Office Tools: MS Excel, MS Word, MS Powerpoint, MS Project, MS Outlook, MS SharePoint and MS Visio

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX, IOS, MAC.

Methodologies: AGILE & Waterfall

Databases: Oracle11G, DB2, SQL Server & Database.com

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

SFDC Technical Lead

RESPONSIBILITIES:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Worked with Functional leads & SME’s to transform and develop new requirements into Design & Estimate, Research, Analysis, Tech design, Implementation Plan & Test Plan.
• Prepared Release Project Plan, Implementation Checklist Document & Release Implementation Plan Confidential the end of each release.
• Designed, developed, Automated and deployed the Releases by using Dev Ops Continuous Integration - Force.com IDE, GitHub & Bamboo Plans from Dev to Data & to Production every week - Agile Methodology.
• Worked on various Salesforce Standard objects like Accounts, Contacts, Activities, Cases, Leads, Opportunities and Products.
• Worked on Flex/Loop/Stack & Connect Third Party App exchange product for the Sales & Marketing Users inside the Org - (Total of 1600 Users)
• Worked on the Salesforce Classic & Lightning Application - Mobile & IPad Apps. (SalesForce 1 Apps).
• Worked on the Production support - Remedy Tickets - day to day for more than 6000 Users.
• Created Batch Jobs for the FIT application.
• Converted the Siebel Application to SF Application.
• Worked on the Sales Cloud & Service cloud apps - SF.
• Developed Custom Visual Force pages, Apex classes, Apex Test Classes & Triggers according to the business needs of the client.
• Worked on the Data Migration from Siebel to SalesForce by using SF DataLoader.
• Worked on the Salesforce for Outlook functionality in Sales Cloud.
• Worked with the Team - Offshore - Onsite Model as a SF Technical Lead getting deliverables done within the deadlines given by the client.
• Working independently on the Automated & Manual Data Loads requested by the business, using Data Loader & Batch Jobs. Also, working independently on the Enhancements given by the SME’s onsite and assigning some of the enhancements to Offshore.
• Preparing the Technical Design for the given Enhancement & assigning to the Team members and getting it done within the Deadlines.
• Involved in the activities related to Saleforce.com Research, Analysis, Estimates, Technical Design, Configuration, Administration, Development, Testing, Data Migration and deployment of Applications from one Org to another Org on Force.com platform.
• Arranging the client meetings to update status to Project Manager’s & also to all 2 Application’s client SME’s regarding the SF releases.
• Supporting the 2 SF Application’s Production Issues.
• Worked on the Patient Info Database by using the REST API Integration to the internal Database.
• Worked on the SSO for the Dev, QA & Production environments.
• Worked with Sales Force Support on the SF product defects.
• Refreshed every 3 months all Orgs - Dev, QA & Production.
• Worked with SAP Team & Data Stage (ETL Team) on the SF Integration Issues.

Environment: Force.com platform, Sales Cloud, Service Cloud, Apex Language, Triggers, Visual Force Pages, Component & Controllers, Chatter, Data loader, Force.comIDE, Workflow & Approvals, Reports, Custom Objects, HTML, Java Script, JQuery, Web Services, SQL Server

Confidential, Madison, WI

SFDC Technical Lead

RESPONSIBILITIES:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Worked with Functional leads & SME’s to transform and develop new requirements into Design & Estimate, Research, Analysis, Tech design, Implementation Plan & Test Plan.
• Prepared Release Project Plan, Implementation Checklist Document & Release Implementation Plan Confidential the end of each release.
• Designed, developed and deployed the Releases by using Force.Com IDE & Change Sets.
• Worked on various Salesforce objects like Accounts, Contacts, Activities, Cases, Proposals, Leads and Opportunities, Products.
• Created Various Custom Objects - Financial Account, Members, Quotes, Offers, House Holds, Account Plan, Action Plan, Confidential Risk Asset, Case Optimization Outcome, Competitor Asset, Optimization Target, Escalation Opportunity, Escalation Products, Opportunity Case according to the Business needs.
• Developed Custom Visual Force pages, Apex classes, Apex Test Classes & Triggers according to the business needs of the client.
• Worked on the Salesforce for Outlook functionality in Sales Cloud.
• Worked on the SAVO App Exchange Sales & Marketing Documentation tool which is integrated into SF.
• Worked on the CPQ Apttus Third Party SF Tool which is integrated with SalesForce for generating Proposals which are used by our Sales Executives.
• Worked on the ExactTarget Marketing Cloud Tool which is integrated with Sales Force to send emails to Customers.
• Worked with the Team - Offshore - Onsite Model as a SF Technical Lead getting deliverables done within the deadlines given by the client.
• Worked on the Brainshark Third Party SF Tool which is integrated with Sales Force to easily access presentations from Opportunities, Contacts, Leads & Accounts.
• Involved in Sales Cloud & Service Cloud - B2B sales, DTC Call Center by coordinating with Onsite SME’s & also with Offshore Team.
• Working on the Releases for B2B Sales Cloud, adding new features to the existing functionality by coordinating with Offshore Team & Onsite SME’s, by resolving their queries, according to the application requirements.
• Working on the Releases for DTC Service Cloud, adding new features to the existing functionality by coordinating with Offshore Team & Onsite SME’s, by resolving their queries, according to the application requirements.
• Working independently on the Automated & Manual Data Loads requested by the business, using Data Loader & Batch Jobs. Also, working independently on the Enhancements given by the SME’s onsite and assigning some of the enhancements to Offshore.
• Preparing the Technical Design for the given Enhancement & assigning to the Team members and getting it done within the Deadlines.
• Involved in the activities related to Saleforce.com Research, Analysis, Estimates, Technical Design, Configuration, Administration, Development, Testing, Data Migration and deployment of Applications from one Org to another Org on Force.com platform.
• Arranging the client meetings to update status to Project Manager’s & also to all 2 Application’s client SME’s regarding the SF releases.
• Supporting the 2 SF Application’s Production Issues.
• Worked in Integrating Salesforce with Consumer Insurance Product Info Service to get the Products information into Salesforce using REST API.

Environment: Force.com platform, Sales Cloud, Service Cloud, Apex Language, Triggers, Visual Force Pages, Component & Controllers, Chatter, Data loader, Force.comIDE, Workflow & Approvals, Reports, Custom Objects, HTML, Java Script, JQuery, Web Services, SQL Server.

Confidential, Aurora, OH

Salesforce Consultant

RESPONSIBILITIES:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visual force and Force.com API.
• Performed the roles of Salesforce Business Analyst/ Developer and Administrator in the organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Profiles, Permission Sets, users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Cases, Solutions, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation (on Case Object) to track and solve customer’s issues Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports, Dashboards and Report Folders for different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team.

Environment: Force.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Approval Process, Eclipse IDE, Sandbox, JavaScript, Web Services API.

Confidential, Washington, DC

Sr. Salesforce Developer

RESPONSIBILITIES:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Involved in the activities related to Saleforce.com Research, Analysis, Estimates, Tech Design, Configuration, Administration, Development, Testing, Data Migration and deployment of Applications to Force.com platform.
• Hands on experience with Data Loader for data migration, insert, update, and bulk import or export of data in Sales & Service Cloud.
• After Data Refresh, migrated the Data from one Environment to another environment for development & to create the POC’s to show to client for approval.
• Involved in activities related to Saleforce.com Design, Configuration, customization, Administration, Development, Data Migration and deployment of application to Force.com platform.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes for custom controllers and controller extensions, schedulable apex classes, batch apex, according to the functional needs of the application.
• Defined, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to the needs of the application.
• Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish many to many relationships among objects.
• Created Profiles, Permission Sets, users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created templates, Page layouts and defined approval actions on them to automate the processes.
• Agile Development Methodology was followed for the implementation.
• Conducted Business Process Review sessions to analyze the existing and to-be implemented business processes for Clients.
• Implemented SOAP Integration for Address Validation, Credit checking & for placing orders to SAP.
• Integrated the third party web services using callouts by generating the necessary subs from WSDL files for extracting data from external systems to display in the pages of Salesforce & developed own Web Services.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Worked on various SF System Issues & Data Issues those are in Production. Giving solutions & fixing them in all environments.
• Developed Custom Visual Force pages & Apex classes according to the business needs of the client.

Environment: Force.com platform, Apex Language, Triggers, Visual Force Pages, Components & Controllers, Chatter, Data loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Eclipse IDE Plug-in.

Confidential, Bridgewater, NJ

Siebel Consultant

RESPONSIBILITIES:

• Involved in the design, development and deployment of Accounts, Contacts, Service Request, Quotes, Opportunities, Competitors, Offers, Categories & Contracts.
• Interacting with the Business Users & Prototyping the modules Quotes, Orders, Offers & Categories in accordance with the business requirements.
• Translated business needs into effective technical solutions.
• Configuration for Siebel eCommunications including mapping of the required fields to the Templates, writing HTML and SWE scripts to achieve the desired look and feel for the Web Pages.
• Prepared Custom Web Templates based on user requirements.
• Involved in the configuration of Applets, Views, Business Components and underlying business and data layer objects to support the DPPC functionality.
• Wrote custom Business services using eScript & created various Workflow Process & Policies, Smart Scripts as per the business needs.
• Involved with the Testing team to resolve, fixing & testing problems found during the Systems integration test, SIT Regression, UAT & UVT Phases.
• Involved in the overall application testing to validate the functionality of Application as per client’s expectations.

Environment: Siebel 7.5.3 eCommunications, Call Center, SFA, Siebel 7.5.3 Tools, eScript, Java Script, Actuate Reports, UNIX, Oracle, Windows2000.

Confidential, Irvine, CA

Sr. Salesforce Consultant

RESPONSIBILITIES:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the business needs of the application.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Integrated the third party Web Services using callouts by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of Salesforce and developed own Web Services.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Created Custom Objects - Financial account, FA Allocation, OPP Allocation, Related Contact, Account Set up & Maintenance, Asset Allocation Review etc. as per Business needs.
• Hands on Experience with in Data migration using Data Loader.
• Involved in system testing, business testing, and integration testing in different environments.
• Fixing the defects given by the Testing team & Business.
• Created Profiles and Roles based on Organizational Role Hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Designed junction objects and implemented various advanced fields like MultiValued Pick lists, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Developed Apex Test Methods using proper controls & syntax and also having experience in writing Design, Implementation & Test Plans.
• Worked on configuration and security controls aspects of Salesforce.
• Created various Custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing Action plans and other administration services including periodic data cleansing, workflows and approvals.
• Worked on various performance Issues by doing in depth Research & Analysis.

Environment: Force.com platform, Apex Language, Triggers, Visual Force Pages, Component & Controllers, Chatter, Data loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Eclipse IDE Plug-in.

Confidential, Mentor Lakes, OH

Salesforce Consultant/Administrator

RESPONSIBILITIES:

• Involved in requirement gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Involved in building a complete Custom Application using the Salesforce.com.
• Worked on Lead Management, Campaign Management, Account Management, Contact Management, Opportunity Management, Activity Management, Profiles, Sharing Rules and Lead Conversion process.
• Developed Custom objects, custom reports and configured the Analytic Snapshots to dump the data on regular basis for sales performance and lead generation statistics.
• Created and deployed several reports using salesforce.com platform.
• Created custom objects applying the various validation rules. Workflow rules and Approval processes.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Created Apex classes, triggers, Visual force pages for customizing the Application.
• Involved in data migration tasks & data mappings between the various objects between different environments using Data loader tool.
• Involved with Testing & Business Teams in testing & fixing the defects.
• Supported the System Issues & Data Issues in Production.

Environment: Force.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Sandbox, Web Services API.

Confidential, Overland Park, KS

Sr. Siebel Consultant

RESPONSIBILITIES:

• Interacted with the personal and institutional investors to get a better understanding of client business processes and gather business requirements.
• Involved in the JAR & JAD sessions with the Business Users to analyze the requirements & providing technical support to the functional team in the Modules - Accounts, Contacts, Opportunities, Competitors, Activities, Sales Forecasting.
• Involved in the interaction with the Business Users & Prototyping the modules Accounts, Contacts, Service Requests, Opportunities, Competitors, Activities, Sales Forecasting in accordance with the business requirements.
• Translated business needs into effective technical solutions.
• Interacting with the Business Users & Prototyping the MS Outlook Synch with Siebel in the following areas - Activities, Calendar, Contacts - Business & Contacts - Personal.
• Developed user Interface layer for Accounts, Contacts, Opportunities, Activities, Sales Forecasting with Screens, Views, Business Components, Applets, hyperlinks, drill downs, toggles, Links, Joins, MVG’s & Constrained Hierarchical Pick lists etc.
• Used eScript for the various validations in the Development of Accounts, Contacts, Opportunities, Activities, Sales Forecasting.
• Wrote custom Business services using eScript & created various Workflow Process & Policies, as per the business needs.
• Developed Audit Trial Functionality on Accounts, Contacts & Opportunities.
• Involved with the Testing team to resolve, fixing & testing defects found during Unit Testing & Systems Integration Test.
• Involved in preparing the Education Presentations on Assignment Manager, Audit Trial, Reports, iHelp, Search, Smart Scripts, eScript, Business Service, Siebel 7.5.3 General Configuration Topics in Siebel Tools & Client, Access Control, Administration, Architecture, Security, Data Model, Views & Responsibilities, User’s, Positions, Organizations, Divisions to educate the Confidential Telecom User’s who are new to Siebel 7.5.3.

Environment: Siebel 7.5.3 eCommunications, Call Center, SFA, Siebel 7.5.3 Tools, eScript, JavaScript, Oracle 9.2, Windows2000.