SUMMARY

• IT expert with over 6+ years of experience in IT industry with experience in Java Application Development and ITSM frameworks
• Certified ServiceNow System Administrator.
• Over 4+ years of experience in ITSM and ServiceNow Development and Administration
• About 1+ years of experience in development of enterprise applications using Java/J2EE, JSF, JSP, Spring, Hibernate, Servlets and Webservices (SOAP and REST based).
• Strong implementation and Administration experience in ServiceNow, HP Service Manager /Service Center, BMC Remedy, IBM Service Desk and IT Automation.
• Strong experience in development of web applications using Webservices, Java, J2EE, JSP, Servlets, SQL, PL/SQL programming
• Expertise with creation and configuration of ServiceNow Applications, Modules, Business Rules, Client Scripts, UI Policies, UI Actions
• Experience in working with ServiceNow Workflows, Import Sets, Update Sets
• Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.
• Hands on experience using DISCOVERY to load configuration information to CMDB
• Expertise on creation of workflows for Service Catalog items in ServiceNow.
• Deployment Automation and Software delivery using Shell scripting with tools like DSM and ITCM
• Experience in migrating between various environments in ServiceNow
• Experience in working with Scripted WebServices, Script Includes, Scratch Pad
• Experience in generating reports and scheduling the reports in ServiceNow
• Experience in integrating ServiceNow with tally andBMC remedy
• Experience in integrating ServiceNow with the LDAP server, and backend enterprise CRM tools
• Experience in integrating external WebServices
• Excellent experience in ServiceNow Administration and Production support.
• Experience in loading the data into ServiceNow using import sets
• Strong hands on experience in ServiceNow with the following modules.
• Vast experience of various phases of SDLC
• Experience in requirements gathering, analysis, solution design, development, implementation, setup, testing, customization, maintenance, and support and data migration.
• Functional knowledge and implementation experience of ITSM frameworks.
• Hands on experience in web development using HTML, JSP, JavaScript, JQuery, Jelly, Ajax and CSS.
• Good experience in application development using Java/J2EE, JSP, Struts and Spring
• Experience with SQL and PL/SQL and good understanding of the data modeling concepts
• Experience in SDLCimplementation frameworks like Waterfall and AGILE methodologies.

TECHNICAL SKILLS

Tools: ServiceNow, HP service manager, BSM Remedy

Languages: Javascript, Java/J2EE, SQL, PL/SQL, JELLY, CSS

Certification: Certified ServiceNow Administrator

Operating system: Windows 7/8 and MacOS

PROFESSIONAL EXPERIENCE

Confidential, Jackson, MI

Sr ServiceNow Developer

Responsibilities:

• Involved in gathering the requirements from the Business Team and creation of technical, functional specification documents
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow
• Worked on loading the data into ServiceNow using import sets
• Involved in customizing the forms for the Incident, Change and Problem Management ITIL processes
• Extensively worked on the Implementation, Configuration and maintenance of Business Rules, Client Scripts and UI Policies
• Created New ACLs or Modified existing ACLs to secure Service Now Data.
• Integration of ServiceNow with Oracle SOA Webservices
• Involved in creating and configuring the SLAs as per the requirement
• Involved in LDAP integration with ServiceNow for obtaining users and groups
• Imported Configuration Items(CI) from third party applications using import set tables
• Involved in migration between various ServiceNow instances using Update Sets
• Setup MID Server used by DISCOVERY and troubleshooting problems with the tool configurations.
• Development of Service catalog - catalog items, designing workflows and execution plans.
• Created various Order guides for Onboarding New Employees, Transfer of employees and Termination of employees
• Integrated ServiceNow with BMC Remedy and Verizon Ebonding using SOAP Messages and Scripted Web Services.
• Integrated ServiceNow with other applications using RESTful Web Services.
• Excellent knowledge on code migration between various ServiceNow environments using Update Sets
• Worked on CMDB and populated the CMDB by importing the data of IT assets into the system, centralizing the information.
• Involved in redesigning the workflows using ServiceNow workflow editor
• Involved in reconciliation of complicated workflows to simpler form.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5
• Created various templates for incident, change and configuration items
• Configured multiple forms for Asset module using Configuration Management Database.
• Resolving typical Users access and roles issues by checking active directory and users table.
• Report generation in ServiceNow as per the client requirement.
• Creating database views to pull the reports on variables which are being used by catalog items.
• Writing Catalog client scripts and UI policies to make client side changes.
• Creating the UI pages to use them in catalog items using the UI Scripts
• Created various reports and scheduled report generation by creating database views.
• Creating Knowledge articles to document the steps in creating the catalog items.
• Working on different kinds of variables and variable sets.
• Working on order guides, to arrange them in sequential order to make the user comfortable while raising a request.
• Responsible for the acceptance, identification, storage and withdrawal of all supported CIs.
• Experience in working with Scripted WebServices, Script Includes, Scratch Pad

Environment: ServiceNow, JavaScript, HTML 5, Windows 7.

Confidential, Racine, WI

Senior ServiceNow Developer

Responsibilities:

• Working with client and functional requirements within ServiceNow.
• Facilitating rollout of new applications and modules.
• Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI Policies, UI Actions and Business Rules.
• Design and implement new functionality using Business Rules, UI Policies, and Access Lists
• Created Buttons and context menus both on form and lists using UI actions
• Service Catalog and Request Workflow Design and Configuration
• Designing the Content Management System for Varian system which involved layout, CSS and service catalog work.
• Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
• The service we also provide to clients is a semi managed service for administering their Service desks that has been implemented. This includes various administration tasks within Service desk software.
• Designed many email templates by using html and jelly scripting and used them in notifications
• Worked with windows team, network team and Asset team in order to check for the data collected through discovery is accurate
• Created New pages in ESS Portal using Jelly Scripting and UI Macros
• Uploaded X509 Certificates into CertStore and TrustStore. Had good understanding of Security.
• Written script includes and invoked them in business rules and client scripts
• Imported Configuration Items(CI) from third party applications using import set tables
• Created data sources and loaded the Service-Now tables with different data formats
• Created transform maps both automatic field mapping and scripting
• Also worked on Asset Management and loaded the data into it.
• Integrated Fire eye tool with Service-Now using Email integration i.e. inbound actions scripting.
• Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.

Environment: ServiceNow, AJAX, JavaScript, CSS, XML, HTML, XHTML, Windows 7.

Confidential, Milwaukee WI

ServiceNow Developer

Responsibilities:

• Involved in requirement gathering sessions with the client and created the specification documents (technical and functional) as per the requirements
• Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI Policies, UI Actions and Business Rules.
• Involved in customizing the form design and layout for Incident, Problem and Change Management
• Involved in configuring theBusiness Rules, Client Scripts, UI Policies, Access Lists in ServiceNow
• Created the new Applications and Modules, custom tables in ServiceNow
• Involved in migration between various environments in ServiceNow using Update Sets and Import Sets
• Involved in setting up theSLAs as per the requirements
• Involved in creating various custom applications, modules and tables as per the requirement
• Created various workflows for Incident, Problem, and Change Management Service Requests.
• Extensively used the Glide Record for server side scripting (in business rules)
• Created Buttons and context menus both on form and lists using UI actions
• Designed email templates by using html and jelly scripting and used them in notifications
• Worked with windows team, network team and Asset team to verify the data collected via DISCOVERY
• Written script includes and invoked them in business rules and client scripts
• Imported Configuration Items(CI)from third party applications using import set tables
• Created data sources and loaded the ServiceNow tables with different data formats
• Involved in creating the adhoc reports in ServiceNow
• Users are populated into the system using LDAP integrationand worked closely with Service-Now team andInfrastructure team to facilitate this integration.
• Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
• Involved in integration ofServiceNow with Oracle SOA WebServices
• Involved in Service Catalog and Request Workflow Design and Configuration
• Involved in loading of data into CMDB using discovery and file imports
• Worked on DISCOVERY and set up mid servers and check for the connectivity
• Worked on the Calgary and Dublin Versions of ServiceNow
• Scheduling cloning and migration of data from instances with ServiceNow
• Contribute to technical discussions, and be involved in the decision making process with other senior engineers to resolve product issues

Environment: ServiceNow, JavaScript, CSS, XML, HTML, Windows 7

Confidential

Java Developer

Responsibilities:

• Gathered required information about the schools and the administration
• Developed dynamic pages using JSP tags to invoke Servlets.
• Involved in server side coding using Servlets
• Designed web pages using Java script/ HTML
• Developed Business components using JavaBeans and database connections using JDBC
• Involved in Designing and creating database tables.
• Used JavaScript for client side validations.
• Worked on various activities of deployment and integration of all the modules
• Involved in Fixing the UAT Bugs, change requests (CRs) analysis and impact analysis of CRs.
• Involved in Unit Testing, User Acceptance Testing and Bug Fixing.
• Involved in the configuration of SSL to provide internet security.
• Wrote various queries using SQL and used SQL server as the database.

Environment: Java, HTML, JSP, Servlets, Java Beans, JDBC, Apache Tomcat, Oracle,