Sr Servicenow Developer Resume
Jackson, MI
SUMMARY
- IT expert with over 6+ years of experience in IT industry with experience in Java Application Development and ITSM frameworks
- Certified ServiceNow System Administrator.
- Over 4+ years of experience in ITSM and ServiceNow Development and Administration
- About 1+ years of experience in development of enterprise applications using Java/J2EE, JSF, JSP, Spring, Hibernate, Servlets and Webservices (SOAP and REST based).
- Strong implementation and Administration experience in ServiceNow, HP Service Manager /Service Center, BMC Remedy, IBM Service Desk and IT Automation.
- Strong experience in development of web applications using Webservices, Java, J2EE, JSP, Servlets, SQL, PL/SQL programming
- Expertise with creation and configuration of ServiceNow Applications, Modules, Business Rules, Client Scripts, UI Policies, UI Actions
- Experience in working with ServiceNow Workflows, Import Sets, Update Sets
- Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.
- Hands on experience using DISCOVERY to load configuration information to CMDB
- Expertise on creation of workflows for Service Catalog items in ServiceNow.
- Deployment Automation and Software delivery using Shell scripting with tools like DSM and ITCM
- Experience in migrating between various environments in ServiceNow
- Experience in working with Scripted WebServices, Script Includes, Scratch Pad
- Experience in generating reports and scheduling the reports in ServiceNow
- Experience in integrating ServiceNow with tally andBMC remedy
- Experience in integrating ServiceNow with the LDAP server, and backend enterprise CRM tools
- Experience in integrating external WebServices
- Excellent experience in ServiceNow Administration and Production support.
- Experience in loading the data into ServiceNow using import sets
- Strong hands on experience in ServiceNow with the following modules.
- Vast experience of various phases of SDLC
- Experience in requirements gathering, analysis, solution design, development, implementation, setup, testing, customization, maintenance, and support and data migration.
- Functional knowledge and implementation experience of ITSM frameworks.
- Hands on experience in web development using HTML, JSP, JavaScript, JQuery, Jelly, Ajax and CSS.
- Good experience in application development using Java/J2EE, JSP, Struts and Spring
- Experience with SQL and PL/SQL and good understanding of the data modeling concepts
- Experience in SDLCimplementation frameworks like Waterfall and AGILE methodologies.
TECHNICAL SKILLS
Tools: ServiceNow, HP service manager, BSM Remedy
Languages: Javascript, Java/J2EE, SQL, PL/SQL, JELLY, CSS
Certification: Certified ServiceNow Administrator
Operating system: Windows 7/8 and MacOS
PROFESSIONAL EXPERIENCE
Confidential, Jackson, MI
Sr ServiceNow Developer
Responsibilities:
- Involved in gathering the requirements from the Business Team and creation of technical, functional specification documents
- Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow
- Worked on loading the data into ServiceNow using import sets
- Involved in customizing the forms for the Incident, Change and Problem Management ITIL processes
- Extensively worked on the Implementation, Configuration and maintenance of Business Rules, Client Scripts and UI Policies
- Created New ACLs or Modified existing ACLs to secure Service Now Data.
- Integration of ServiceNow with Oracle SOA Webservices
- Involved in creating and configuring the SLAs as per the requirement
- Involved in LDAP integration with ServiceNow for obtaining users and groups
- Imported Configuration Items(CI) from third party applications using import set tables
- Involved in migration between various ServiceNow instances using Update Sets
- Setup MID Server used by DISCOVERY and troubleshooting problems with the tool configurations.
- Development of Service catalog - catalog items, designing workflows and execution plans.
- Created various Order guides for Onboarding New Employees, Transfer of employees and Termination of employees
- Integrated ServiceNow with BMC Remedy and Verizon Ebonding using SOAP Messages and Scripted Web Services.
- Integrated ServiceNow with other applications using RESTful Web Services.
- Excellent knowledge on code migration between various ServiceNow environments using Update Sets
- Worked on CMDB and populated the CMDB by importing the data of IT assets into the system, centralizing the information.
- Involved in redesigning the workflows using ServiceNow workflow editor
- Involved in reconciliation of complicated workflows to simpler form.
- Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5
- Created various templates for incident, change and configuration items
- Configured multiple forms for Asset module using Configuration Management Database.
- Resolving typical Users access and roles issues by checking active directory and users table.
- Report generation in ServiceNow as per the client requirement.
- Creating database views to pull the reports on variables which are being used by catalog items.
- Writing Catalog client scripts and UI policies to make client side changes.
- Creating the UI pages to use them in catalog items using the UI Scripts
- Created various reports and scheduled report generation by creating database views.
- Creating Knowledge articles to document the steps in creating the catalog items.
- Working on different kinds of variables and variable sets.
- Working on order guides, to arrange them in sequential order to make the user comfortable while raising a request.
- Responsible for the acceptance, identification, storage and withdrawal of all supported CIs.
- Experience in working with Scripted WebServices, Script Includes, Scratch Pad
Environment: ServiceNow, JavaScript, HTML 5, Windows 7.
Confidential, Racine, WI
Senior ServiceNow Developer
Responsibilities:
- Working with client and functional requirements within ServiceNow.
- Facilitating rollout of new applications and modules.
- Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI Policies, UI Actions and Business Rules.
- Design and implement new functionality using Business Rules, UI Policies, and Access Lists
- Created Buttons and context menus both on form and lists using UI actions
- Service Catalog and Request Workflow Design and Configuration
- Designing the Content Management System for Varian system which involved layout, CSS and service catalog work.
- Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
- The service we also provide to clients is a semi managed service for administering their Service desks that has been implemented. This includes various administration tasks within Service desk software.
- Designed many email templates by using html and jelly scripting and used them in notifications
- Worked with windows team, network team and Asset team in order to check for the data collected through discovery is accurate
- Created New pages in ESS Portal using Jelly Scripting and UI Macros
- Uploaded X509 Certificates into CertStore and TrustStore. Had good understanding of Security.
- Written script includes and invoked them in business rules and client scripts
- Imported Configuration Items(CI) from third party applications using import set tables
- Created data sources and loaded the Service-Now tables with different data formats
- Created transform maps both automatic field mapping and scripting
- Also worked on Asset Management and loaded the data into it.
- Integrated Fire eye tool with Service-Now using Email integration i.e. inbound actions scripting.
- Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
Environment: ServiceNow, AJAX, JavaScript, CSS, XML, HTML, XHTML, Windows 7.
Confidential, Milwaukee WI
ServiceNow Developer
Responsibilities:
- Involved in requirement gathering sessions with the client and created the specification documents (technical and functional) as per the requirements
- Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI Policies, UI Actions and Business Rules.
- Involved in customizing the form design and layout for Incident, Problem and Change Management
- Involved in configuring theBusiness Rules, Client Scripts, UI Policies, Access Lists in ServiceNow
- Created the new Applications and Modules, custom tables in ServiceNow
- Involved in migration between various environments in ServiceNow using Update Sets and Import Sets
- Involved in setting up theSLAs as per the requirements
- Involved in creating various custom applications, modules and tables as per the requirement
- Created various workflows for Incident, Problem, and Change Management Service Requests.
- Extensively used the Glide Record for server side scripting (in business rules)
- Created Buttons and context menus both on form and lists using UI actions
- Designed email templates by using html and jelly scripting and used them in notifications
- Worked with windows team, network team and Asset team to verify the data collected via DISCOVERY
- Written script includes and invoked them in business rules and client scripts
- Imported Configuration Items(CI)from third party applications using import set tables
- Created data sources and loaded the ServiceNow tables with different data formats
- Involved in creating the adhoc reports in ServiceNow
- Users are populated into the system using LDAP integrationand worked closely with Service-Now team andInfrastructure team to facilitate this integration.
- Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.
- Involved in integration ofServiceNow with Oracle SOA WebServices
- Involved in Service Catalog and Request Workflow Design and Configuration
- Involved in loading of data into CMDB using discovery and file imports
- Worked on DISCOVERY and set up mid servers and check for the connectivity
- Worked on the Calgary and Dublin Versions of ServiceNow
- Scheduling cloning and migration of data from instances with ServiceNow
- Contribute to technical discussions, and be involved in the decision making process with other senior engineers to resolve product issues
Environment: ServiceNow, JavaScript, CSS, XML, HTML, Windows 7
Confidential
Java Developer
Responsibilities:
- Gathered required information about the schools and the administration
- Developed dynamic pages using JSP tags to invoke Servlets.
- Involved in server side coding using Servlets
- Designed web pages using Java script/ HTML
- Developed Business components using JavaBeans and database connections using JDBC
- Involved in Designing and creating database tables.
- Used JavaScript for client side validations.
- Worked on various activities of deployment and integration of all the modules
- Involved in Fixing the UAT Bugs, change requests (CRs) analysis and impact analysis of CRs.
- Involved in Unit Testing, User Acceptance Testing and Bug Fixing.
- Involved in the configuration of SSL to provide internet security.
- Wrote various queries using SQL and used SQL server as the database.
Environment: Java, HTML, JSP, Servlets, Java Beans, JDBC, Apache Tomcat, Oracle,