SUMMARY

• Confidential has 8 years of experience as an IT professional with 5+ years of experience with salesforce.com administrative and development activities like Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field - Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Reports and Dashboards.
• Familiar and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Respectable experience with Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Experience in Administration, and Implementation of Salesforce CRM and Salesforce SFA applications based on Apex Language and Force.com Platform.
• Experience as a Salesforce CRM Developer/Administrator including analysis, modeling, design, coding, testing, maintenance of CRM systems.
• Skilled in customizing Salesforce standard objects like Accounts, Leads, Opportunities, Cases and Campaigns along with good expertise in Data Validation, Sales, Marketing, Customer Service and Support Administration
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Strong Implementation and Integration experience usingCustom objects, Triggers, workflows/ workflow rules, Approval Process, Visual Force Pages, and Apex classes.
• Expert in Salesforce Sales cloud, Marketing cloud and Service cloud implementation.
• Experience in Creating Lightning components and Lightning Applications.
• Experience with Lightning to build apps in Salesforce.
• Strong experience in Apex Data Loader tool.
• Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility.
• Experienced in integration of Salesforce.com with external applications by usingWeb Services API,Metadata API and SOAP.
• Experience in working with OOTB (Out-of-Box) features for creating custom layouts, business processes and email alerts.
• Managed bulk orders and produced quick document of price quote using Apttus.
• Extensive working experience on different work environments including Development, Test, UAT and Production.
• Participated in all stages of Software Development Life Cycle (SDLC) System Analysis, Design, Development and Testing.
• Experience with working in Waterfall and Agile methodologies.
• Good experience in deploying applications from Sandbox to Production instance.
• Involved in daily stand-up meetings, taking SCRUM calls, to manage time effectively as a team.
• Ability to meet deadlines and coordinating multiple tasks in a work/project environment.
• Strong organizational and interpersonal competencies along with detail Oriented and problem-solving skills in the technology arena.
• Excellent analytical and communication skills with capability to handle new technologies.

TECHNICAL SKILLS

Salesforce technologies: Custom Objects, Roles and Profiles, Workflows, Assignments, Approvals, Triggers, Record Types, Dashboards, Security, Field updates, reports, SOQL, Visual Force Pages, Apex Classes, Apex Trigger, Visual force.

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Workbench, Force.com Apex Explorer, Single Sign-On (SSO), Force.com Migration Tool, SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Salesforce APIs, Force.com Excel Connector

Languages: Apex, C, JAVA, SQL, AJAX, PL/SQL.

Web Technologies: HTML5, CSS3, XML, JavaScript.

Operating Systems: Windows, Unix, Linux.

Office Tools: Microsoft Project, MS Visual Source, Apttus, MS Office.

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE, CRM Fusion tools.

PROFESSIONAL EXPERIENCE

Confidential, Nashua, NH

Senior Salesforce Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Analyzing the current requirement process, identifying problems and making recommendations to improve the process.
• Designed and developed Visual Force Pages to meet various functional needs.
• Performed day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Migrated data using Apex Data loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Used eclipse Force.com toolkit for creating Apex classes and Apex Triggers.
• Implemented Data segregation through Record Types and Field level security. Developed and maintained validation rules and custom workflow.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, and dependent pick lists, and complex page layouts.
• Worked on email to case. Refreshed the sandbox
• Key role in gradual transition of company's application fromSalesforce Classic toLightning Experience.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Worked onLightningProcess Builder to consolidate existing workflow rules.
• Generated various reports and dashboards inLightning for Sales performance tracking.
• Developed and maintained custom Reports and Dashboards. Tested thoroughly and deployed to production.
• Deployed code to production using change sets. Used ANT tool to migrate from Dev to QA.
• Coordinated with the offshore team to improve the overall process of resolving issues.
• Worked within a Scrum team comprised of onshore and offshore developers, testers and business analysts to implement user stories in an agile fashion.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Worked on real time User Stories and creating Test Scenarios, Test Plans, and Test Cases.
• Installed and implemented various third-party applications (Apps) from App Exchange like DocuSign, job science, Jitter bit, map anything, Lightening App Builder, Workbench tool, Chatter.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application usingForce.com Explorer
• Configured and maintained user security permissions in accordance with organizational requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Created and used Email templates in HTML 5 and Visual force.
• Migrated large volumes of external data on to Salesforce.com using Jitter bit and Apex Data Loader as part of data management functions.
• Worked with Jitter bit tool to load data into Salesforce. Worked with Jitter bit to develop process builder automation.
• Used Jitter bit to import/export of Dealers data. Managed weekly bulk role updates using Data loader (Jitter bit)
• Created Jitter bit Jobs to Sync data between Salesforce and SQL Server.
• Extensive experience using Draw Loop by controlling the content of the Document Package and the document delivery.
• Extensive experience using Draw Loop for building forms, creating PDF files and sending them out automatically.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, DocuSign, Draw loop, lightningComponents, Jitter bit, Visual Force,SalesForce.com Data Loader, Security Controls, HTML, XML, Workbench, Sandbox, Eclipse IDE Plug-in, Dashboards, Analytical Snapshot and Data Migration, ANT.

Confidential, Houston, TX

Sr. Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visual force, Force.com, and Web Services.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Worked on minor enhancements to SFDC application required by business users from time to time.
• Developed re-usable user interface components with the lightning component framework.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Experienced on building components to use visual force pages.
• Experienced with lightning design system to create pixel perfect designs and applications.
• Interacted with various business user’s groups gather the requirements for Salesforce Implementation and documented the requirements.
• Worked on supporting tickets in the following areas: Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Used Sales cloud for faster access of information related to customers and opportunities.
• Saved time by developing email templates for routine communications while integrating Sales Cloud with the apps.
• Synchronized marketing and sales with the Sales Cloud application and utilized data.com to generate quality leads across all channels, from lead capture to close.

Confidential, Salt Lake City, UT

Salesforce Developer/ Administrator

Responsibilities:

• Reviewed and streamlined existing CRM processes, information and data requirements to ensure accurate adoption metrics reporting.
• Responsible for creation of new users and making the users active and inactive based on the process requirements.
• Set up the sharing model including custom Profile creation, assigning the roles to the users and creating the Sharing Rules to share data between different hierarchies.
• Involved in creation of custom fields, field dependencies, tabs, applications, homepage components.
• Managed the field level access in the custom as well as standard page layouts, as required in the process.
• Created and customized detailed reports with filters, conditional highlighting, custom subtotals and charts.
• Conducted Administrative duties which included working with executives, system administrators and end users to gather their business requirements then develop customized solutions to meet their needs.

Environment: Saleforce.com platform, Apex, Visualforce Pages, Service Cloud, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading.

Confidential, Bloomington, IL

Salesforce Admin/ Analyst:

Responsibilities:

• Communication through emails, Skype, Net meeting for the client's requirement and data as it was an offshore project.
• Interacted with ETL developers to migrate the data from Informatic environment using Data Loader from CSV files to SFDC under guidance and supervision.
• Involved in identifying, planning new Salesforce.com features and functions like, new screens, workflow, force.com objects, and reports in response to business needs set by the supervisor.
• Created user accounts, managed profiles, security, and workflow rules.
• Identified and established the sharing rules for restricting access to business objects such as opportunities, leads, and cases.
• Customized dashboards to monitor lead activities based on regional sales, sales geography.
• Developed and configured various Reports for different user profiles based on the need of the organization

Confidential, St. Louis, MO

JAVA Developer:

Responsibilities:

• Worked on Functional Document with the requirements from BRM.
• Involved in various phases of Software development life cycle (SDLC).
• Involved in business requirement gathering, analyzing the requirement, and documenting the requirements.
• Review use case and design documents.
• Developing dynamic web pages using HTML, CSS and JavaScript and testing them.
• Designed and developed different UI screens using JSP, HTML, DHTML and CSS.
• Developed reports as per the Technical document and coding standards.
• Involved in reviewing the code to meet the coding standards.
• Involved in writing SQL queries for data access.
• Worked on JUNIT test cases and test scenarios.
• Resolved technical issues through debugging, research and investigation.
• Experience in trouble shooting system issues.
• Develop test and debug Java code and JSP pages.
• Identified production and non-production application issues.
• Worked on Requirement, Development, UAT, SIT and production phase of the project.

Environment: Java, JSP, EJB, Java Beans, JavaScript, WebLogic Server, Oracle, HTML, XML, CSS, Java Script, Eclipse, Servlets, SQL Server 2000.

Confidential

JAVA Developer

Responsibilities:

• Translate application storyboards and use cases into functional applications
• Design, build, and maintain efficient, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the applications
• Identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and automatization

Environment: Java, JSP, EJB, Java Beans, JavaScript, OOPSEducation: Bachelors in Computers and Information Sciences (India)