SUMMARY

• Salesforce.com Certified Force.com Developer with 8 years of IT experience in Application Development, Design, Implementation, Customization and Support which includes 5 years of experience in SalesForce.com CRM Platform as Developer & Administrator
• Project Management Trainee and has experience in all phases of Software Development Life Cycle (SDLC).
• Good knowledge in Salesforce Requirement analysis, Sandbox Administration, Configuration, customization(Apex classes, Triggers, Batch classes & Visual Force pages),Analytics(Reports & Dashboards)&Data Loading using Apex Data loader to achieve complex Business functionalities.
• Experience in handling Data migration and Data conversion projects involving complex & legacy Databases.
• Rich experience in Administration and Development of Salesforce.com CRM using Force.com, Visualforce, and APEX.
• Extensive experience in customizing the User Interface of Salesforce CRM using Apex Programming, Custom Controllers, Visualforce, CSS and JavaScript.
• Experience in Customizing Data model of Salesforce.com CRM using Workflows, Triggers, Validation Rules and Approval Processes.
• Proficient in using tools like Force.com IDE, SOQL and SOSL on Mac and PC environment.
• Diverse experience in generating Custom and Standard reports.
• Experience in customizing Dashboards based on Roles.
• Extensive experience in Data Migration using third party tools like SOAP API and REST API.
• Experience working in Service Cloud supporting cases, developed workflows and triggers for automated case resolutions.
• Experience in Integrating Security levels using Field level and Page level Security.
• Experience in evaluating and working on App Exchange applications like Marketo, Vertical Response.
• Experience working with Lightning Components like Visual Flows and Process Builder.
• Experience working on Salesforce Mobile application.
• Experience in creating and customizing websites using CMS WordPress, Joomla &Drupal and integrating them with Salesforce CRM for generating Web - to-Leads and Web-to-Cases.
• Experience inInformatica ETL and Informatica On Demand.
• Experience in databases such as SQL, MySQL, and SQLite.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.
• A very good team player with the ability to work independently, competent, co-operative and result oriented IT consultant possessing excellent interpersonal, written and oral communicational skills.
• Experience working on C# and .Net.
• Experience working on UI.

TECHNICAL SKILLS

Force.com: Apex Custom Controllers and Extensions, Apex Triggers, S-Controls, SOQL, SOSL, Ajax toolkit, Force.com IDE (Eclipse)

Visualforce: Developing custom User Interface for Force.com platform using Visualforce pages using CSS Layout and Color themes according to the organization profile

SFDC Mac Tools: Lexi Loader, SoqlXplorer, Eclipse IDE, Trapdoor

SFDC PC Tools: Data Loader, Lexi Loader, Connect Offline, Excel Connector, Salesforce to Salesforce, Apex Explorer.

Tools: Dreamweaver, Kompozer, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat Pro. MS Office.

CMS: WordPress, Joomla, Drupal

Platforms: Mac, iOS, Windows PC

PROFESSIONAL EXPERIENCE

Confidential, Farmington Hills, MI

Salesforce Developer/ Administrator

Responsibilities:

• Interact with client management and users, and demonstrate understanding of business needs.
• Provided knowledge, limitation around Salesforce integration functionality (Generating code from WSDL files).
• Exclusively developed Communities and portals for the usage of the end users. Given access to the users to internal Salesforce Tools. Developed out of the box functionalities.
• Involved in business requirements gathering and solution design of functional processes
• Used Agile Methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled
• Designed the configuration of Sales cloud and Service cloud standard objects such as Leads, Accounts, Contacts, Opportunities, Forecasts, Contracts, Activities, Cases and Custom Objects.
• Developed custom Force.com components on Custom object for creating Reports (VisualForce pages as reports)
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Created custom VF pages to leverage the functionality of displaying the information from different objects and also update them on the same page (insert records, update and view records on VF pages).
• Created complex workflow rules criteria’s for field updates and email alerts.
• Used Angular js for building user interfaces.
• Created validation rules for performing data validations depending on the user’s profile and their record type
• Used HTML, Javascript for building Visualforce pages.
• Used lighting components like Process Builder and Visual Flows.
• Extend or build new apps with the Lightning App Builder and Lightning Components.
• Used Ant migration tool, Change Sets as well as Eclipse IDE for deployments.
• Used API like SOAP API and REST API for Integration with other systems.
• Extensively worked on Partner portals and designing logic for this functionality
• Performed lifecycle activities such as analysis design, development/configuration, documentation, and testing (Regression and Smoke) based on system requirements

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Service Cloud, Pages, Data Loader, HTML, Workflow & Approvals, Deployment, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Ant Migration tool and Change sets.

Confidential, Milwaukee, WI

Salesforce Developer/ Administrator

Responsibilities:

• Interact with client management and users, and demonstrate understanding of business needs.
• Provided knowledge, limitation around Salesforce integration functionality (Generating code from WSDL files).
• Involved in business requirements gathering and solution design of functional processes
• Used Agile Methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled
• Implemented Salesforce Service Cloud including Customer Portal, Knowledge, Entitlements, and Service Console.
• Developed custom Force.com components on Custom object for creating Reports (VisualForce pages as reports)
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Created custom VF pages to leverage the functionality of displaying the information from different objects and also update them on the same page (insert records, update and view records on VF pages).
• Created complex workflow rules criteria’s for field updates and email alerts.
• Used Angular js for building user interfaces.
• Created validation rules for performing data validations depending on the user’s profile and their record type.
• Customize Lightning Experience or Communities using drag-and-drop components on a Lightning Page in the Lightning App Builder.
• Lightning Component framework used for developing dynamic web apps for mobile and desktop devices.
• Used HTML, Javascript for building Visualforce pages.
• Used API’s for integrating with other systems.
• Used Ant migration tool, Change Sets as well as Eclipse IDE for deployments.
• Extensively worked on Partner portals and designing logic for this functionality
• Performed lifecycle activities such as analysis design, development/configuration, documentation, and testing (Regression and Smoke) based on system requirements

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Service Cloud, Pages, Data Loader, HTML, Workflow & Approvals, Deployment, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Ant Migration tool and Change sets.

Confidential, Merrimack, NH

Salesforce Developer

Responsibilities:

• Effectively used the out-of box Salesforce functionality to manage Campaigns, Opportunities, Cases and Events
• During every new platform release from Salesforce.com, discussing the new release features with teammates and BA team to effectively improve the features on current environment.
• Developed custom Force.com components on Opportunity object for creating Pipeline Reports and Trend Reports
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Created custom VF email templates for enabling the localization using Translation Workbench
• Created custom VF pages to leverage the functionality of displaying the information from different objects and also update them on the same page.
• Created complex workflow rules criteria’s for field updates and email alerts
• Created validation rules for performing data validations depending on the user’s profile and their record type
• Worked on Conga Composer - a report building tool to generate customized and personalized reports according to the Company standards in MS Word, MS Excel, MS PPT and PDF formats
• Worked on the AppExchange application “Process Composer” - to build and automate simple or complex repetitive process
• Created historical opportunity reports using scheduled Analytic Snapshots between Opportunities and custom objects.
• Worked on reports using custom and standard report types. Also created Dashboards using the existing reports.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Confidential, Los Angeles, CA

Salesforce Developer

Responsibilities:

• Followed Agile methodology for understanding the requirements and developing the application
• Worked on triggers to implement the logic of Apex sharing, this would assign/revoke sharing whenever a record is created or updated
• Developed custom logic using Apex batch classes for Partner User on-boarding process
• Created VF pages using custom Controller to develop the functionality of updating multiple records on SFDC
• Extensively worked on Partner portals and designing logic for this functionality
• Developed VF pages for customizing the UI for partner users
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Implemented escalation rules, automatic case generation and their escalation to call center representatives, and generated email alerts for quick issue resolution.
• Developed custom wizards for case management and opportunity management using Visualforce pages and Custom controllers.
• Helped integration team for accessing the SFDC data using Webservices.
• After development changes are done for each task, follow-up with QA team for testing. Updated the changes accordingly if needed.
• Document the configuration and development changes and follow the plan during the release process.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 11g, Windows.

Confidential

C# .NET and Database Developer

Responsibilities:

• Involved in Business Analysis and Requirements Gathering.
• Database and Screen design as per customer requirements.
• Generation of Reports to suit the functionality.
• PL/SQL coding at the database level for the new objects.
• Documentation, creation and execution of test cases.
• Interaction with users for screen design approval and user friendliness.

Environment: Oracle 7.3, PL/SQL, SQL, C#, C++, and Windows NT.