SUMMARY

• Master Degree in Business administration and over 6+ years of progressive IT experience working as a business analyst and data analyst in the field of Information Technology with emphasis on business analysis, deployment of business processes and system solutions following waterfall, Agile and Scrum Methodologies.
• Varied Industry domain knowledge and expertise with delivery of projects focused on distinctive domains like Insurance, Healthcare, Retail Industry, Customer Relationship Management, and Business Process Management.
• Executed successful projects in Waterfall SDLC, Agile (Scrum and Kanban) Frameworks.
• Solid experience in handling project as a Business Analyst, Requirements Elicitation, Requirements Analysis, Domain Modeling, System Design and Implementation.
• Hands on experience in using Salesforce to create custom dashboards, profile and roles for various user groups and to generate user reports per the business needs.
• Expertise in Elicitation, Analysis and Documentation of User Requirements via JAD sessions, Workshops with business stakeholders and end users
• Analyzed and Created EPIC’s and User Stories as required for the Business and Engineering needs.
• Proficient in creating Activity diagrams, State diagrams and Domain modeling in Microsoft Visio, Enterprise Architect, Provision.
• Good knowledge on creating Process flows, Data flows, Swim lanes, Use case diagrams.
• Experience in mapping for import and processing of Proprietary and ANSI electronic data files.
• Expertise in Quality Assurance procedures like developing Unit Test Plan (UTP), and Test Cases; Experience in planning, managing and coordinating User Acceptance Testing (UAT)
• Extensive experience in designing Test Cases, Test Scenarios, Test Scripts and Test reports of manual tests.
• Experience in conducting Gap Analysis, Solution Feasibility Studies, Data Analysis and Data Management, System Analysis, and Risks Analysis. Ability to see the big picture, organizational impacts and interdependencies for a given business need.
• Strong Project Management skills which includes Risk, Scope and Time Management.
• Strong experience working with enterprise Software Management tools dealing with product management and project management.
• Strong mentoring skills, capable of leading and motivating individuals to maximize productivity while fostering cohesive teams in a virtual environment.
• Excellent Communication, Collaboration and Presentation skills.

TECHNICAL SKILLS

Programming: C, C++, JAVA.

Operating Systems: Windows 2000/2003/NT/XP/Vista/7

Database: MS Access, MS - SQL 2000/2005/2008/2012 , Oracle 9i/10g/11g

Package: Microsoft Office, Adobe Photoshop, Microsoft Project, Microsoft Visio

Tools: ARIS 7.0&7.1(BPM tool), Troux (EA tool), Salesforce.com

PROFESSIONAL EXPERIENCE

Confidential, Austin, Texas

EDI Data Analyst

Responsibilities:

• Process definition for EDI processing and interact with Client/Carrier to gather all the requirements required for the feed build.
• Worked on projects that involved waterfall as well as agile methodologies.
• Conducted daily scrum (stand ups) with the project team to ensure smooth going and identifying potential risks as necessary.
• Analyze the account structures and files specifications obtained before mapping the feed.
• Creating mapping for import and processing of Proprietary and ANSI electronic data files
• Utilize Benefit Relay, bSwift, or equivalent software for file processing.
• Design technical/functional documents, troubleshooting complex EDI failures and to establish process improvement including auto notifications.
• Manage client expectations and interact effectively with IT customers and resources, external trading partners, and upper management.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Designed different custom dashboards for various user groups based on their business functionalities and needs using Salesforce.
• Created and deployed several reports for different user profiles based on the need in the organization using Salesforce.
• Root cause analysis and Query databases in response to business inquiries.
• Planned and defined testing approach after consulting with development teams providing advice on prioritization of testing activity in support of identified risks in project schedules or test scenarios.
• Completed all support documentation on assigned projects, including creating and updating all user and technical procedures/manuals, operational support documentation and archival of all related project documentation.
• Development of timely and innovative solutions, with optimal use of technology and human Resources.
• Respond, address and resolve salesforce tickets in a detailed and professional manner

Environment: Benefit relay, Salesforce, bSwift, MS Word, MS Excel, SQL, MS PowerPoint.

Confidential, Austin, Texas

Business Analyst

Responsibilities:

• Conduct interviews with business partners to come up with a detailed list of business requirements.
• Client interaction and requirements gathering to prepare the business requirement document.
• Met with the application user group for gathering information from the functional and design prospect and document for the review.
• Worked closely with project stakeholders, SME’s and staff to understand the requirements and to analyze specifications for new applications along with re-engineering the existing application.
• Responsible for translating BRD into functional specifications and test plans.
• Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.
• Conducted JAD sessions to define the project and to reduce the time frame required to complete deliverables.
• Translate the business requirements gathered into functional and technical requirements for the development team.
• Work with the development team to provide the details of the requirements gathered for developing the prototype.
• Defined Use cases from requirements and helped convert them into software specifications
• Aided in workflow analysis and process design.
• Created Logical/physical Data Model and have worked on loading the tables in the Data Warehouse.
• Performed data analysis and documented various data quality mapping document.
• Maintained Requirement Traceability Matrix (RTM).
• Maintained documents for change request and implemented procedures for testing changes.
• Define Use cases from requirements and helped convert them into software specifications.
• Collaborated with QA team ensuring test scenarios are prepared to provide proper test coverage and undertook reviews of test scripts and results to ensure quality delivery
• Maintained proper communication with the other team member to ensure that the modifications and requirements were addressed and also monitored these revisions.
• Prepared the project documentation and made sure it was consistent with the project standard and procedure.

Environment: MS Word, MS Power point, MS Visio, MS Excel, Windows 7, Salesforce.com, SQL, Java.

Confidential, Austin, Texas

Business Analyst

Responsibilities:

• Gather requirements and prepare business requirement documents (BRD).
• Responsible for translating BRD into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.
• Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the user group and conduct document analysis.
• Assisted project manager to prepare project plan, Gap analysis, define the time for development and allocate requirements to each of them with resources using Microsoft Project.
• Analyzed and categorized the requirements of functional, operational, technical and transitional type for better understanding and deliver it to the respective group.
• Work with Data analyst to analyze data elements, data flow and performed data mapping between the existing system and new system to be developed.
• Performed data mapping from start to target.
• Work with the development team to provide the details of the requirements gathered for developing the prototype.
• Involved in defining the source to target data mappings, business rules and data definitions.
• Responsible for defining the key identifiers for each mapping/interface.
• Responsible for defining the functional requirement documents for each source to target interface.
• Documented, clarify, and communicate requests for change requests with the requestor and coordinate with the development and testing team.
• Assist to create test plans and strategies based on the development and software requirements.
• Define Use cases from requirements and helped convert them into software specifications
• Aided in workflow analysis and process design
• Maintain Requirement Traceability Matrix (RTM).
• Performed Regression Testing and created test scenarios for User Acceptance Testing (UAT).
• Maintain documents for change request and implement procedures for testing changes.

Environment: Microsoft word, excel, Visio, PowerPoint, Windows7, Rational Requisite Pro, Enterprise Architect, Rational Clear Quest, SQL, Java.

Confidential, Austin, Texas

Business Analyst

Responsibilities:

• Client interaction and information gathering to perform an exhaustive business study of the 'AS IS' system and to device the 'TO BE' system.
• Prepared the Project Charter document and presented it to the management for approval.
• Appraised project status to upper management on weekly basis using Weekly Status Report.
• Analyzed user requirement at every stage and attended change request meetings to implement the requested changes.
• Played an integral part in the preparation of Scope Statement, Business Case and in the design development and execution of the project.
• Prepared the Work Break Down Structure and Network diagram to analyze the critical paths of the project using MS-Project.
• Assisted Project Manager in determining Task Priorities, Milestone and Deliverables during Inception and Elaboration Phase using MS-Project.
• Designed prototypes for approvals using WordPress and presented the same to web designers to have a clear picture of the development.
• Communicated updates and helped resolved issues raised by customers, IT and management teams,
• Maintained proper communication with the other team member to ensure that the modifications and requirements were addressed and also monitored these revisions.
• Completed project tasks within approved timelines and budget. Conducted weekly project team status meetings in absence of the PM, tracked and closed issues on weekly basis.
• Prepared the project documentation in accordance with the project procedure and standard.

Environment: Web Services, MS Project, Windows XP, and MS-Word, MS-Excel, MS - PowerPoint, HTML.

Confidential, Austin, TX

Business Analyst

Responsibilities:

• Met with the application user group for gathering information from the functional and design prospect and document for the review.
• Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the application user group and conducted document analysis.
• Gathered and documented all the requirements using IBM Requisite Pro.
• Assisted project manager to prepare project plan, Gap analysis, define the time for development and allocate requirements to each of them with resources using Microsoft Project.
• Analyzed and categorized the requirements of functional, operational, technical and transitional type for better understanding and delivered it to the respective group.
• Worked with Data analyst to analyze data elements, data flow and performed data mapping between the existing system and new system to be developed.
• Worked with the development team to provide the details of the requirements gathered for developing the prototype.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Conducted routine meetings with PMO and other cross functional team members for better organization and documentation of existing documents such as project plans, project meetings and requirements.
• Created accessible requirements repository which helped improve team communication.
• Also Involved in Requirement gathering and preparing BRD for reporting processes.
• Prepared User Acceptance Testing test plans and conducted UAT Testing. Also prepared user reference documentation.
• Prepared test Data and performed data testing using the SQL. Also used MS excel for data mapping and data analysis.
• Developed requirements traceability matrices and used for tracking the project status through Initiation till deployment.
• Involved in end-to-end business transition by training end-users, providing with user manual for application and conducting job impact assessment and business readiness analysis.

Environment: IBM Requisite Pro, Microsoft Office 2010, Excel, Power Point, Salesforce.com, Microsoft SharePoint Server, Windows XP/2003/2008/8, SQL.

Confidential

Business Analyst

Responsibilities:

• Development of Process Assessment Frameworks including process capture templates and defining process meta-models.
• Assist with project management, including project design and planning, process mapping, testing, and training.
• Develop and enhance business reporting by using EA tools like Troux to support improved decision-making capabilities.
• Provided Business Support and Pre-Sales Support for business development and proposal work.
• Developing BPM and EA Tool expertise (ARIS, Troux) and imparting tool training.
• Leveraging the integration that ARIS has with SAP and Oracle.
• Development of Process Modeling Guidelines Documents, Solution Accelerators and other collaterals.
• Interacting with industry principals, Subject Matter Experts and conducting content harvesting exercises for building process libraries comprising of reference business architecture, industry value chains, prescriptive business process flows, business risks & control views.
• Developing and maintaining the “Pathfinder” portal and ensuring its robustness.

Environment: ARIS, Troux, Oracle, SQL Server, JAVA, MS Visio, Salesforce.com, MS Excel, MS PowerPoint, MS Word and Windows XP.

Confidential

Responsibilities:

• Facilitated requirements gathering sessions with users, performed data analysis, and documented user requirements, including process flow mapping and definition.
• Interviewed process owners and facilitated the “As-Is” discussions.
• Studied “AS-IS” process statistics, strengths and weaknesses.
• Conducted and steered the “To-Be” process workshops in conjunction with the Fit to ERP and corresponding to industry “best practices”.
• Created data trace map and data quality mapping documents.
• Performed Data Profiling and Data Quality.
• Identify the various business entities and the cross divisional relationships to propose a solution.
• Performed Process Optimization by using Business Process Modeling tools like ARIS.
• Created a comprehensive capture of the “To-Be” business processes in ARIS and came up with Process Manuals that also aided the ERP consultants with obtaining a process view for framing the ERP adherence and for Blueprinting.
• Involved in Updating User Manual and creating User Training Guides using Microsoft PowerPoint

Environment: ARIS, Oracle, SQL Server, JAVA, MS Excel, MS PowerPoint, MS Word and Windows