SUMMARY

• Around 7 years of experience in information technology with experience in all the phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications usingSalesforce(CRM) and Mainframe.
• Expertise in Development, Configuration, Customization, Administration and support on Salesforce.com Platform.
• Experienced in developing business logic for Salesforce.com using Force.com Apex triggers and Apex classes.
• Strong in creating various Page Layouts profiles, search layouts to organize fields, custom links and configured the User permissions based on the organizational hierarchy.
• Having strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, wave analytics and Marketing Clouds.
• Experience in creating custom objects and integrating existing desktop and web apps with legacy mainframe systems.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Excellent knowledge and understanding of salesforce CRM functions like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Having strong experience on business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting.
• Experience creating Email Templates, Workflows, Workflow Actions and Approval Process.
• Well versed with Sales cloud, Service cloud, and Custom Cloud, Chatter and App Exchange applications.
• Experience in building Visual Force Pages, Custom Controllers, Apex Components, Apex Triggers, SOQL and SOSL.
• Proficient with Record Types, Reports and Dashboards and Public Groups creation and User Management.
• Hands on Experience in creating Custom Objects, Custom fields, Custom Tabs, and various other components as per requirements.
• Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, and Informatica on Demand, Pervasive Data Integrator.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Knowledge on web technologies like HTML, CSS, XML and JavaScript.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, Apex Data Loader, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services & Testing, AJAX, Workflow & Approvals, Process Builder, Matching Rules, Duplicate Rules, Reports, Dashboards, Analytic Snapshots, Wave analytics, Case Management Automation, Custom Objects

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug - in, Apex Data Loader, Force.com, Workbench, Force.com Platform, Checkmarx, AutoRABIT

Databases: Oracle 11g/10g/9i/8i, MS SQL Server, T-SQL

Programming Languages: Apex, Java, JavaScript, C#, HTML, Bootstrap, Jquery, XML, SSIS, ETL, XHTML/DHTML PL/SQL, SQL

Integration Tools: Knowledge Tools, Apttus CPQ and CLM, App Exchange Tools, Informatica Cloud- Address Doctor & Drawloop, Marketo

Methodologies: ER Modeling, Multi Dimensional Modeling, Ralph Kimball, Data Warehouse Life Cycle

PROFESSIONAL EXPERIENCE

Confidential - San Jose, CA

Salesforce Developer/Admin

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing standard objects of Salesforce.com (SFDC) and other platform based technologies such as Visual Force and Force.com API.
• Created Visual Force Pages and components to render data from associated controllers and embedded Java Script and HTML.
• Designed and developed Sales Force Automation (SFA) based applications using Apex Programming Language and Visual Force Pages.
• Successfully implemented Security/Sharing Rules, Configured Permission Sets, Field Level Security, Record Level Security, Profiles and Roles etc. at different hierarchical level of organization. shared a subset of features and data from your internal Salesforce org using salesforce Communities
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Integrate Salesforce data and external data into Wave Analytics to enable users to explore and visualize the data with explorer and designer
• Developing CTI integration solutions for salesforce CRM using AMC technologies
• Performed Bulk Data Migration from Traditional Applications to Salesforce using Import Wizard, Excel Connector, Dataloader.io, Workbench, backupify, Apex Data Loader utility and ETL tools, Cast Iron.
• Customized standard objects, Created custom objects, Interfaces, Relationships and Triggers.
• Hands on Experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Worked on consolidation of all existing Workflow rules in the new Lightning Process builder flows and created one process builder for each object and managed all actions in the single flow.
• Experienced in developing Web Services for handling inbound requests from external web services and outbound calls to external systems using Force.com Web services API.
• Experience in writing JIRA API Tools to auto-move Service Desk tickets of one issue type to a JIRA project of another issue type and to extract the list of JIRA users with the respective JIRA Groups and project Roles.
• Successfully integrated Salesforce with external application by using Web Services API and SOAP.
• Extensively involved in APEX Unit Testing (UT) using Test Methods by using Force.Com utilities and was involved in the Integration Testing.
• Worked onWaveAnalyticsplatform, created reports and dashboards with the help ofSalesforce Wave analyticsto track the opportunity pipeline for Management& Business user visibility in mobile and desktop exploration.
• Hands on experience in creating Pick Lists, cross Object Formula Fields, Lookups and Master-Details etc.

Environment: Saleforce.com platform, Workflow& Approvals, Reports, Wave analytics, Lightning, Custom Objects, Custom Tabs, Email Services, Security Controls Outlook for salesforce, jitterbit, ANT Migration Tool, JIRA, Jenkins, GIT, Windows 7.

Confidential - Minneapolis, MN

Salesforce developer/ Admin

Responsibilities:

• Implemented the Salesforce.com applications using AgileSCRUM Methodology that involves the iterative development.
• Implemented salesforce best practices while writing Apex Triggers, Apex Controller classes, Utility classes with consideration of Governor Limits.
• Create and execute Project Plans and all applicable testing documentation needed through all phases of the project for use withwaveanalytics
• Written apex triggers on Standard and Custom objects to perform various customizations based on the stories provided by different business groups.
• Written apex batch classes to process large data updates, queried large datasets and exported to excel.
• Developed apex SOAP and REST web service classes for external customers to consume salesforce data. Worked on Sales Cloud implementations in two different projects.
• Used Relationship, Aggregate queries using SOQL, SOSL to query and search records from salesforce platform database.
• Developed custom Visualforce components and implemented components at different Visualforce pages.
• Worked on customization of sales cloud standard objects - Accounts, Contacts, Opportunity, Campaign, Lead, Cases, Knowledge and Articles.
• Worked in developing various lightning components, events and lightning applications.
• Created Visualforce pages that use the lightning components.
• Worked on Advance salesforce authentication salesforce1 for application authentication
• Performed admin tasks for customizing Users, Roles, Profiles, Permission Sets, Network filtering, Single Sign-On, Sharing Rules.
• Worked on customizing salesforce OOTB features - Creating Search Layouts, Record Types, Page layout assignment based on Record Type, Custom links.
• Implemented custom business logic using salesforce declaratives - Validation rules, Formula Fields, Process builder, Workflow rules and Approval Process.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Experience integrating SFDC with applications like AS400, Oracle, FTP, BOX.Com, Mule soft, AWS.
• Implemented Salesforce web services like SOAP and REST API, Java, XML.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Developed Salesforce Lightening applications using Lightening components, Controllers and Events and used custom CSS in the components.
• Customizing the Apttus product configurator and quote application according to business needs
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Having good experience in using tools like JIRA, Rally.
• Waveanalyticsused to grow dashboards and reporting
• Used Force.com Ant based migration tool, Change sets for deploying components from sandbox to other sandbox and production instances.

Environment: Salesforce.com platform, Data Loader, Apex Pages, Visualforce, Wave Analytics, Eclipse IDE, SOQL, SOSL, Integration, Apttus CPQ, Sales & service & CRM cloud, Sand box, Workflow & Approvals, Custom Reports, Dashboards, Informatica

Confidential - Philadelphia, PA

Sales Force.com Developer/Admin

Responsibilities:

• Developed a landing page using the Visual force.
• Customized objects and fields using master detail relationship, look up relationship depending on the requirements.
• Created page layouts, validation rules and workflow rules.
• Worked as a legacy for creating new roles and profiles in the organization.
• Created new user accounts and configure Salesforce to fit security needs at the user and organization levels.
• Developed automated workflows and approval processes for sales opportunities and lead routing.
• Worked on Salesforce Lead management, Accounts and Contact management system.
• Worked On Data Migration From Databases To Salesforce Using Apex Data Loader.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Worked on ETL tools to migrate the information from other database.
• Built APIs with Salesforce.com Apex SOAP/REST Services.
• Review the test cases provided by the QA team, and providing feedback.
• Designed Visual force Pages with html along with custom controllers and controller extensions.
• Administrated and monitored the company's Salesforce CRM applications.
• Designed, and developed Apex Classes, Apex Triggers for various functional needs in the application.
• Involved in Salesforce.com application setup activities and customized the UI to match the functional needs of the organization
• Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Salesforce.com Data Loader, HTML 5, CSS, Bootstrap, Web Services, WSDL, SOAP/REST, Sandbox and production environment.

Confidential

Java Developer

Responsibilities:

• Involved in coding using Java Servlets, created web pages using JSP's for generating pages dynamically.
• Involved in developing forms using HTML, CSS & Java Script.
• Developed Enterprise Java beans for the business flow and business objects.
• Designing, coding and configuring server side J2EE components like JSP, Servlets, Java Beans, XML.
• Extensive use of Struts Framework for Controller components and view components.
• Implemented views using Struts tags, JSTL2.0 and Expression Language.
• Worked with various Java patterns such as Service Locater and Factory Pattern at the business layer for effective object behaviours.
• Worked on the Java Collections API for handling the data objects between the business layers and the front end.
• Responsible for coding SQL Statements and Stored procedures for back end communication using JDBC.
• Developed an API to write XML documents from a database. Utilized XML and XSL Transformation for dynamic web-content and database connectivity.
• Experience in creating and updating Java test scripts using Selenium IDE and Selenium Web-driver.
• Performed Data driven testing using Selenium WebDriver and TestNG functions which reads data from property and XML files.
• Maintaining the Source Code Designed, developed and deployed on Apache Tomcat Server.

Environment: Java/J2EE, Struts 1.2, Tiles, EJB, JMS, Servlets, JSP, JDBC, HTML, CSS, JavaScript, JUnit, WebSphere 7.0, Selenium WebDriver, Eclipse, SQL Server 2005, Web Services (SOAP & REST), log4j, Subversion, Windows NT.