SUMMARY

• Having 11+ years of technical and functional experience in implementation and extensive customization of the Siebel Applications.
• Worked extensively on Siebel 8.2, 8.0, 7.8, 7.7, 7.5, Siebel Call Center, Siebel Sales, Siebel HealthCare, Siebel Consumer Goods & Public Sector Applications.
• Experience in configuring Business Objects, Business Components, Picklists, Joins, Links, MVG applets using Siebel Tools.
• Experienced in Scoping, Analysis and Design of Business Requirements for Application implementation.
• Expertise in Siebel Tools, Siebel Workflows, Siebel eScript, VB Script, Actuate Reports, Siebel Data Model, Siebel EAI, Administration.
• Good Exposure to EIM.
• Expertise in Siebel Application Installation and Siebel Configuration.
• SIEBEL experience in Development, Production Support and Administration.
• Proficient in Siebel Tools for Developing Siebel - CRM Application.
• Proficient in Siebel Configuration and Application Deployment Manager(ADM).
• Experience in Siebel Installation, Patch Installation and Configuration.
• Proficient in Siebel Production support and resolving performance issues.
• Worked on Siebel Remote(Initialization, Extract and reset the password)
• Monitoring Siebel Servers and Supporting Siebel Application.
• Working Knowledge in RDBMS (Oracle) and Batch Programming.
• Involved in Creating Design Documents and Deployment plans.
• Clarifying queries and Provide knowledge Transfer to New joiners.
• Extensive experience in Siebel Integration with other Applications.
• Extensive experience in Web services, SOAP, WSDL, XML parsing.
• Strong Debugging skills.
• Closely working with onsite/offshore teams.
• Excellent Communication and Interpersonal Skills, with the ability to work well in small and large teams.

TECHNICAL SKILLS

CRM: Siebel 7.0,7.5,7.7,7.8,8.0,8.2

IDE/ Tools: SQL Developer, TOAD, Winscp, Putty, HP Quality Centre

Programming languages: C, SQL,PL/SQL, Java Script

Databases: Oracle 11g/10g/9i/8i, MS-SQL Server, DB2

Web & App Servers: HTML, Apache Tomcat

Visualization: MS Excel, Tableau

ETL tools: Informatica

Operating Systems: MS-Dos, Windows, Unix and Linux

PROFESSIONAL EXPERIENCE

Confidential

Siebel Consultant

Responsibilities:

• Handling Customer service, Field Services (Service Request, Cases, Activities and Service Orders) module.
• As a Developer involved in Sprint Planning, Attending client calls and giving Demo on the development work.
• Worked on Agile Methodology Development Cycles.
• Attending the Grooming calls and doing the Sizing of the User story.
• Created Custom Workflows and Custom Business Services.
• Involved in Customizing the Data Layer, Business Layer and UI layer by Extending Tables, Creating BO, BC and Applets.
• Minimized the Customization level by implementing different User Properties and other OOTB Functionalities.
• Involved in Preparing LLD, HLD And BPD Designs.
• Involved in creation of SBS Document, Conversion Workbook, BRB Process and Test Scripts.
• Created RCR, Runtime events, and workflow policies to automate the business process.
• Worked on User Properties to customize the application.
• Involved in Requirement Analysis.
• Attending the Daily Stand-up Meetings, Demos to Clients.
• Written server scripts and Browser scripts to extend the functionality.
• Involved in Requirement Review calls to understand the Requirements.
• Involved in the QC Defects Review Calls.
• Worked on Assignment Rules to assign Activities to Field Engineers.
• Worked on Data Validation Manager (DVM) and Run Time Events in Siebel web client at different levels (Applet, BC).
• Involved in Functional testing.
• Logging the issues into quality centre.
• Tracking the issues that were logged in the Quality centre.
• Coordinate with Business Users for clarifications.
• Providing functional and technical support to other teams.
• Configured State Model for a Business Component to control transition between states.
• Worked on FE Inventory Interfaces and VBC’s.
• Worked on EBC.
• Worked on Inbound and Outbound Integrations.
• Extensive experience in preparing the Unit Test Plans and performing the Unit Testing on the Developed Objects.

Environment: Siebel Medical, Siebel 8.0.0.10, Windows 7, Oracle 10g

Confidential

Siebel Consultant

Responsibilities:

• Have worked on Administration Personalization and Run time events.
• Configured New Views as per the requirement.
• Created workflows involving outbound and inbound communication manager.
• Experience in Siebel Application Support in Production Environment.
• Experience in application administration, Application maintenance.
• Examining the log files for Trouble Shooting the issues.
• Requirement Gathering and Analysis of Siebel Application Functionalities.
• Planning the Baseline/ Versioning for the Release Management.
• Customized Siebel Application, all UI/BO/Data layers as per business requirements.
• Involved in Requirement analysis & preparing design and development process.
• Designed Workflows, written e-script & Business Service to achieve business Requirements.
• Involved in creating RCR, Runtime events, and workflow policies to automate the business process.
• Created External data source in Siebel to display inventory data in Siebel using EBC.
• Implemented inbound interfaces from CPMS to Siebel to create/modify Master information in Siebel.
• Handled outbound Integration, send all the required data to the downstream system (CPMS).
• SRF push and Repository Migrations between various environments.
• Maintaining the Siebel Enterprise stability and monitoring all the Siebel servers and Server Components.
• Managing multiple environments like Development, Test, UAT and Production.
• Responsible for typical administration tasks including management of user data, Adding Roles, Positions and Responsibilities of the users.
• Local Database extraction for Developers.

Environment: Siebel 8.2, Siebel Call Centre, Windows 7, Oracle 10g

Confidential

Sr Siebel Developer

Responsibilities:

• Analysis and development of objects as per client requirements.
• Worked on new enhancements (configuration) related activities to achieve the Client requirements.
• Worked on troubleshooting the integration issues with other applications.
• Worked on Business Services to meet the Customer requirements.
• Worked on new Workflow processes in the applications to achieve the Client requirements.
• Worked on Siebel application level activities like user creation, assigning position & responsibilities for all Applications.
• Created new Communication Templates required for business needs.
• Modified Reports (Modified the Existing ROD’s) as per Business Requirement.
• Worked on Performance issues to improve the Application performance.
• Technical design document Preparation.
• Unit Testing of the Application after new Enhancements and providing support for Testing team after the new Releases in Production.
• Worked on Bug fixing in Call Center Applications.
• Worked on MITRs (tickets related to Application Enhancements), Cases(Helpdesk Tickets).
• Prepared design document and change specification document for Change Requests.

Environment: Siebel 7.7, Siebel Call Centre, Siebel Sales, Windows XP, Oracle 9i

Confidential

Sr Siebel Developer

Responsibilities:

• Analyzing the Technical feasibility of the requirements.
• Development work Tracking and Bug fixing.
• Workflow processes were used in the applications to improve the business process.
• Extended the functional behavior by using the eScripting.
• Worked on EIM tasks that include Data Mapping, preparation of IFB files & running the EIM jobs etc.
• Data mapping with the custom applet to table level to facilitate data import.
• Using Siebel Tools for mapping Applet controls to database base table columns.
• Creating ifb files Configured .ifb files to optimize data import, invoked EIM, verification and debugging.
• Worked on Configuration related activities to achieve the Client requirements.
• Worked on Business Services to meet the requirements.
• Technical design document Preparation.

Environment: Siebel 8.0, Siebel Consumer Goods, Windows XP, Oracle 10g.

Confidential

Siebel Developer

Responsibilities:

• Analysis and development of objects as per client requirements.
• Development work Tracking and Bug fixing.
• Workflow processes were used in the applications to improve the business process.
• Extended the functional behavior by using the eScripting.
• Worked on Custom Business Services to meet the requirements.
• Worked on Web services Integration.
• Added BC user Properties and Constraints in Pickmaps.
• Created Integration Objects and Integration Components for integration with java Applications.
• Created Web services required for integration.
• Created new Communication templates.
• Extended the base tables to add new columns to meet the business requirements.
• Worked on modifying the Actuate Reports.
• Prepared the LLD’s and Unit test scripts.

Environment: Siebel 7.8, Siebel Call Centre, Windows XP, Oracle 10g.

Confidential

Siebel Developer

Responsibilities:

• Extensive Customization of application using Siebel Tools.
• Gathering requirements from business user and business analysts.
• Handled Siebel Configuration of Customized Joins, Links.
• Created Static Pick lists, Hierarchical pick lists, Dynamic pick applets, MVGs to display the data in the user interface.
• Performed configuration related activities to bring in additional functionality to the application.
• Creating Custom Workflows which enable process automation within the Siebel Applications.
• Involved in the configuration of Static & Dynamic Pick lists.
• Prepared Data Mapping sheets, IFB files & running EIM jobs.
• Involved in Configuring Runtime Events.
• Extended the functional behavior by using the eScripting.
• Making use of Vanilla Business services and configuring Custom Business Services.
• Converting process requirements into Siebel functional design, determining Siebel objects best suited for requirements to available Siebel data model.
• Configuring using Siebel tools to define/modify objects-applets, views, screens to suit customer requirement.
• Created new links and MVL for MVG fields and configured new MVG Applets.
• Modified and Created Web Applets, Views, BC's, BO's, MVG, MVL using Siebel Tools.
• Customizing functionality using BC User properties, Hierarchical List of values, eScript and workflow.
• Converting eScripts logic into BC user properties to reduce dependency on Scripts.
• Ensure Data validation using BC,Applet User properties, script.
• Creating activity automatically based on status of opportunity.
• Prepared Unit Test Cases and performing the Unit Testing on the Developed Objects.
• Creation and Customization of Static and Dynamic Drilldown, Modifying the existing drilldowns.
• Configured Static and dynamic Toggle Applet.

Environment: Siebel 7.8, Siebel Sales, Windows XP, Oracle 8i.