SUMMARY

• Certified Salesforce Administrator/Developer with around 6 years of experience in IT industry.
• Experienced in all phases of Software Development Life Cycle (SDLC) and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Extensive experience in designing of Custom Objects, custom fields, Pick - list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Have expertise in Administration and Configuration of Salesforce.com CRM
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Services using with Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers) and S-Control.
• Experienced in cloud technology and on premise infrastructure integration for Salesforce.com using Informatic.
• Experience with data loading and extraction using Data Loader, Salesforce.com Import Wizard, Informatic Cloud and Workbench.
• Have performed page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Experience in force.com Web services API for implementing web services in the application for access to data from different users.
• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.
• Have experience is Sales Cloud and Service Cloud implementations.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce SFA, Apex Language, Salesforce CRM, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Reports, Visual Force Pages, S Controls, Apex Web Services, AJAX

Databases: MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and MySQL

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, ANT, Force.com, Excel Connector, Force.com Platform (Sandbox, and Production), Workbench.

Technologies: C, C++, Java, Java Script, Action Script, JQuery, SQL., UML, HTML, XML, XHTML, DHTML, CSS,BOOTSTRAP

Web Design Tools: SQL Query Analyzer, SQL Profiler, Adobe Photoshop, Dreamweaver, MS Office, Adobe Acrobat Pro.

Operating Systems: Windows NT / 2000 / XP Pro / 7, Windows Server / 2008, Mac OS X

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Lightning Developer

Responsibilities:

• Created Lightning Components, added CSS and Design Parameters which improves performance
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Upgraded from Salesforce Classic to Salesforce Lightning
• Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.
• Created various reports (summary, matrix, tabular, pie charts, dashboards and graphics) and configured various reports and for different user profiles based on the need in the organization.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Created and customized Record types, page layouts, list views managed Role hierarchies and Profiles.
• Developed Reports, Dashboards and processes to continuously monitor data quality and integrity.
• Configures Chatter for the users in the company for collaboration.
• Used Data Loader for insert, update, and bulk import or export of data from salesforce.com objects
• LightningComponents, Controllers, Helper Methods, and Style Sheets.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical and presentation skills.
• Strong understanding of fundamental business processes, excellent Communication and inter-personal skills with ability to work well in a dynamic team environment

Confidential, Mountain View, CA

Salesforce Developer/ Admin

Responsibilities:

• Extensively involved in business requirement gathering and design of process flows and objects.
• Involved in salesforce.com application setup activities and customized the applications to match the functional needs of the organization.
• Participated in the planning and analysis of business requirements for system changes and enhancements
• Created page layouts to organize fields, related list and other details on a record detail and edit page.
• Designed and customized visual force pages using extension controllers, custom controllers and standard controllers.
• Designed and deployed custom tabs, validation rules, approval processes and auto-response rules for automating business logic.
• Used SLDS for developing lightning components, Events, Actions and Server-Side Controller
• Developed Apex triggers, asynchronous classes and test methods to achieve user's desired functionality.
• Communicating with business and technical stakeholders to gather business requirements and provide solutions
• Providing direction/advice regarding certain Salesforce administration tasks
• Validating stories and leading offshore team.
• Experience with APEX, Visual Force, Salesforce APIs, data loaders, and web services.
• Manage users, user roles, workflows, processes, flows, fields, reports, report types, data integrity and cleansing, records, assignment rules, list views and platform components.
• Knowledge and understanding of Salesforce.com best practices, support mechanisms, procedures and limitations.

Environment: SalesforceCRM, Agile methodology, Custom tabs, Workflow rules, Validation Rules, Reports, Dashboards, Visual force, Apex Classes, Apex Triggers, HTML5 and CSS3, JavaScript, Agile Accelerator, Import Wizard, Data Loader, LightningSalesforce.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process, Process Builder in Salesforce.com
• Experience evaluating and integratingSalesforce.AppExchange solutions within overall implementation.
• Interacted with business user’s groups to gather requirements for Salesforce Implementation and interacted with all levels of external and internal customers.
• Involved in integrating Web service with salesforce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Perform analysis of business/technical requirements & designed the solution by customizing various standard objects of Salesforce.com
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Executed various levels of Unit, Integration, User acceptance and Operational acceptance testing to prove that the system conforms to specifications of business and quality requirements.
• Good knowledge on Apex development in creating custom Objects, custom Tabs, Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions
• Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent pick list Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Developed Visual force pages, Visual flow and Custom Objects using Apex Programming on Force.com Platform
• Experience with developing a complete Case Management System using LightningComponents, Controllers, Helper Methods, and Style Sheets.
• Participated complete life cycle ofSalesforceprojects using agile methodologies with the helps tools Rally or Jira.
• Experience with activities related to SFDC, Saleforce.com setup, Configuration, customization, Administration, Data Migration, and deployment of applications to Force.com platform for large user groups
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Sandbox, Oracle, Windows.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles
• Preformed GAP analysis of business rules, business and system process flows, user administration and requirements.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Developed Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Designed, and developed Visual Force Pages, Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dynamic Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Process Builder, Flows, Auto-Response Rules, Page layouts, Components for the Application.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Used it to read, extract, and load data from comma separated values (CSV) files
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Written Apex Test classes to Unit test Apex classes and also User Acceptance Testing before moving to Production.
• Written Apex Email Services to Send Periodic Email to the Customer of the LMA Org, with the Status of their Subscription.
• Managed Operational requests and trouble shoot issues, working with diverse groups.
• Good experience in deploying applications from Sandbox to Production.
• Created Unmanaged and Managed Packages, published Packages to Salesforce AppExchange for Security Review of the Product.

Environment: Salesforce.com platform, Force.com platform, Apex, Visual Force (Pages, Component & Controllers), Pages, Email Updates. Managed Packages, Email Services, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Worked on functional areas and development inSalesforceclassic.
• Created and managed Users, Profiles, Permission sets, Reports and Dashboards.
• Created Workflows and Process builders to automate the process and developed Visual Workflows.
• Developed Apex classes and Triggers, VisualForce pages and various Controllers like Standard and Custom Controllers.
• Worked on Dynamic dashboards to make it user specific and created reports.
• Worked on Page layouts and custom tabs and created Junction objects.
• Worked on Leads, Opportunities and Case management.
• Hands-on experience using Data loaders and S-controls.
• Worked on deployment and migration using Change sets
• Worked on Sales and Service cloud providing support to the existing users.
• Worked on Web-to-Case and lead conversion.
• Gathering requirements and configuring Accounts, Contacts, Products, Opportunities and Leads.
• Developed and deployed Apex Classes, Batch Apex and Scheduled Apex for various functional requirements.
• Created Custom Objects, Fields, Validation rules, Permission Sets, Sharing Rules, and Rollup Summary Fields.
• Implemented Sales cloud to support online advertising including Lead, Opportunity and Campaign.
• Deployed the application from Sandbox to the Production environment using Change sets.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management in Sales cloud.
• Data migration from existing databases to SFDC using Data loader.
• Created Workflows, Field Updates, and Email alerts.
• Responsible for creation of Role hierarchies and Sharing models, and managing users in the org.

Environment: SalesforceCRM (Sales and Service Cloud), VisualForce Pages, Apex Classes, Apex Triggers, Workflow rules, Approval Processes, Validation Rules, Reports, Dashboards, HTML and CSS, JavaScript, Data Loader, Import Wizard, Sharing rules and Rollup Summary Fields.