SUMMARY

• Overall 9+ years of experience in the field of Information Technology with 6+ years of experience in Salesforce.com CRM Platform with Lightning and 2+ years of Experience as Java Developer.
• Certified 401 Salesforce developer
• Executed Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Developed lightning components with Aura framework. Redesign of customizations and implement Visualforce into Lightning Pages/Lightning Components.
• Involved in various stages of Software Development Life Cycle (SDLC) and STLC including analysis, requirement engineering, architecture design, development, enhancements, testing, CRM Testing, deployment and maintenance of standalone, Multi - tier, web-based, and portals based object oriented enterprise applications.
• Having solid experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform -- world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Leveraging SalesForce.com to better manage sales territories, leads, and opportunities.
• Experience on key account management and territory supervision.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud.
• Developed interface inSalesforceCommunities using custom Apex classes, pages, and Lightning Components
• Experience working across various SFDC implementations covering App-exchange applications and assisting internal team for managing the customer relationship with the company
• Having strong experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats.
• Having strong knowledge of SFDC standard data structures and familiarity with Force.com platform.
• Having strong experience on designing Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Having solid experience in building Visualforce Custom Controllers/ Components, Custom Objects, Reports, Dashboards, Tabs.
• Worked on Salesforce Workbench to perform SOQL and other DML operations
• Experienced in Salesforce.com Automation, Integration, Bulk Triggers, API, SOQL, and SOSL.
• Developed dynamic and personalized email campaigns using ExactTarget (AmpScript, HTML, CSS), prepared SQL queries for the Java-based platform tool to automate the generation of segmented data extensions,
• Having strong experience in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.
• Experienced on integration to integrate Salesforce.com with SQL Server by using SQL Server Integration Services (SSIS).
• Used Bulk Collections for better performance and easy retrieval of data, by reducing context switching between SQL and PL/SQL engines.
• Helped the leading team in creating SSIS templates for developing SSIS Packages.
• Coordinated with onsite/offshore resources to fix Quality Center queries during SIT and UAT
• Experienced in all stages of SDLC that includes duties like providing documentation on design, testing and migration from development to production.
• Having good experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language and IDE tools: Eclipse and Force.com Eclipse IDE Plug-in.
• Deployment from Sandbox to Production using ANT tool.
• Having solid experience with Administration and Configuration of Salesforce.com CRM to populate and maintain data.
• Coordinating Offshore with the Remedy/ALM Defects on the Phase wise Development in the way of building the Standalone Application.
• Having good exposure to AppExchange applications. Able to find appropriate applications, install and customize.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Extensive experience in Development and Design of User Interfaces using AJAX, JQUERY, HTML, XML.
• Having solid experience with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Enabled SSO (SAML 2.0) to portal by installing SSL certificate.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Trigger, Batch Apex, Apex Class & Apex Web Service, Visualforce (Page, Component & Controllers)

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Programming Languages: JAVA, C, C++, PL/SQL, UML, HTML,XML, JavaScript, APEX, UML and COBOL

Java/J2EE/Web Technologies: J2EE, JSP, JDBC, RMI, JSON, JQUERY Applet, Java Script, XML, XSLT, XML Schema, HTML, DHTML, Shell Scripts

Platforms: UNIX and Windows (NT, 2000, XP, Vista)

Database: MS SQL Server 2000/7.0 and MySQL, Oracle 8i/9i/10g/11g/12c

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in, ANT Migration Tool

Tools: MS Office Suite

PROFESSIONAL EXPERIENCE

Confidential, Mountain View, CA

Salesforce Consultant

Responsibilities:

• Developed the business and functional requirement specification describing and prioritizing of the requirement
• Created workflow approval, validation rules and formulas with Salesforce administrative tasks and creating reports, modifying data developing USE case scenarios.
• Designed Organizational Hierarchy and roles as per company need and set all the profiles permission and their privileges. Organized Sharing group for data access single-sign-on and security.
• Implemented case management in Service Cloud console. Customized the console using Service Console toolkit and JavaScript.
• Implemented Knowledge articles and installed public knowledge base and Implemented Live Agent and configured users.
• Designed VF pages and hosted them on Force.com sites including with live agent generated code to invoke live chat requests to the available live agent users in Service Cloud.
• Worked with Workflow rules, Validation rules, formula and complex validation over multiple objects.
• Implemented Salesforce CRM applications based on Apex Language and leveraging Force.com platform and SaaS application running in Cloud computing environment.
• Involved in Setting up standard object-Accounts, Contacts, Assets, Products, Report & Dashboard, Entitlement and Campaign.
• Used the Web service API to retrieve, deploy, create, update and delete customization information, such as custom object definitions and page layouts, for your organization
• Customize Salesforce.com with custom fields, links, objects, page layouts, buttons, and record types, s-controls, to meet specific business requirements.
• Worked with Apex Explorer and Data Loader.
• Designed process flow for dynamic Custom and Visual Force pages for APEX triggers, Classes, Test methods & to implement the custom functionality.
• Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Confidential, Charlotte, NC

Salesforce Consultant/Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Events, Tasks, Contacts, Assets, Entitlements, Cases, Products, Reports and Dashboards and Implementing through Service Cloud.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements.
• Track the reports and manage all the data for consulting and handled team. Performed user acceptance testing by conducting and leading Surveys.
• BuiltSalesforceCommunity notification system that update Community users when new notifications arrived through.
• Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements.
• Point of contact for and execution of all sales territory changes and realignments in Salesforce tool.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Built APIs with Salesforce.com Apex SOAP/REST Services.
• Integrated with legacy systems using REST API to maintain Synchronization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created relationships among objects using Lookup and Master-detail relationships and workflow rules and defined related tasks, email alerts, and field updates.
• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, and custom reports to suit to the needs of the application.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Used Data Loader for insert, update, and bulk import or export of data, Performed mass imports and exports of data.

Confidential, Memphis, TN

Salesforce Administrator/Developer

Responsibilities:

• Interacting with various business team members to gather and document requirements based on SFDC prototyping and development.
• Developing and Customizing Cloud apps with Salesforce.com out of the box features for developing custom apps using standard objects, custom objects, standard fields, custom fields, relationships, page layouts, record types, workflows and approval processes to meet complex business requirements.
• Using Custom Reports to create extensive Dashboards in and out of SFDC Platform for Performance Analysis with Business Metrics.
• Designing and deployment of Custom tabs, Applications and Console Tabs with Standard components and Custom Visualforce Pages.
• Implementing pick lists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Creating and modifying page layouts and search layouts to organize fields, related lists, and other components on existing and new record detail and edit pages.
• Expertise in setting up process like Jira, desk.com, bamboo or Jenkins, Hudson, Git (bit bucket or github.com).
• Worked on Developer Console and Workbench for executing SOQL queries, line by line Code Coverage from test classes and to execute batch class or any piece of apex code from Anonymous Window.
• Using SOQL & SOSL for data manipulation needs of the application on created platform database objects.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Write Test cases and performed unit and integration testing
• Creating and modifying various Page Layout profiles as well as User Application access and configuring the User permissions based on the organizational hierarchy.
• Using Data loader tool to load and extract data from different sandboxes.
• Performed Administration setup to manage Users, Security Controls and Data Management.

Environment: Force.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Custom Reports, Dashboards, Pardot, SOQL/SOSL Queries, Workbench, SQL Server Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Scrum, Security Controls, Sandbox data loading, HTML, Java Script, CSS.

Confidential, Indianapolis, IN

Salesforce Administrator/Developer

Responsibilities:

• Created Objects and fields, Relationships and Record Types, Page Layouts, Profiles and Assignments Rules.
• Created custom reports on orders, renewals, productivity and programmatically published chatter feed, custom objects with Chatter feed. Use ETL tools to generate reports if necessary.
• Wide exposure to Test Management tool such as Jira, QC ALM.
• Established new best practices in building marketing programs (email, trigger, operational, and SEM) within Marketo, with consistent naming conventions and type of assets used
• Build Marketing Programs, which consists of email, trigger, & operational campaigns using Marketing Automation tool Marketo.
• Used SKUID 3rd party Tool for the Better User Experience of creating Apps & Objects. Specialized mainly in Drag and Drop user Experience.
• Consulted on ExactTarget Instance migration and Salesforce integration project as an Email Subject Matter Expert.
• Ensure Production CRM support team follows best practices when architecting, programming or documenting solutions. This includes creating standards and documentation and leveraging processes to ensure all development staff follow the same
• Used SQL Loader as an ETL tool to load data into the staging tables.
• Customize Visual Force pages; use Apex standard & custom controllers to meet user UI requirements.

Environment: Saleforce.com Sales, Service, Force.com, Apex Language, Visual Force (Pages, Component & Controllers), MS Visio, Excel, BizTalk, Data Loader, CRM Fusion Demand tools, Dupe Blocker, Workflows, Salesforce Chatter, Approvals, Reports, SSIS, Custom Tabs and Objects, Email Services, Security Controls, AppExchange, WSDL,SKUID, Eclipse IDE Plug-in, Marketo, ExactTarget HP quality center, Marketing Automation.

Confidential, Los Angeles, CA

Salesforce Administrator/Developer

Responsibilities:

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations and creation & modification of fields and page layouts.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles. Responsible for architecture in Salesforce modules internally and also with out of the box functionality.
• Worked on Profiles, Permission sets, Roles for the Sales people based on the requirements
• Defined Lead assignment rules based on Territory management rules.
• Created workflows and Approval processes and developed validation rules.
• Extensively used the advanced features of PL/SQL like Records, Tables, Object types and Dynamic SQL
• Used SOQL SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Worked under the Agile and Scrum Process,to develop the technical tasks of the project.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created custom Reports based on business need and associated them to Dashboard.
• Customized Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Configured single Sign-on SSO using SAML with Ping federate identity provider.

Environment: Salesforce.com, Apex, Visualforce, triggers, testmethod, workflow, validation rules, SOSL, SOQL, AppExchange, report, Scrum, dashboard, Force.com IDE, HTML, XML, and CSS. SQL Server.