SUMMARY

• Over 7 years of IT experience in Salesforce CRM and Force Domains platform as an administrator and developer.
• Excellent knowledge in customization of standard functionality objects such as Accounts, Contacts, Opportunities, Cases, Leads and Campaigns with the help of Custom Controllers and Controller Extensions.
• Experience in Salesforce Lightning in order to develop lightning components.
• Experienced with report generation using Table, Matrix and List Controls in SQL Report Services.
• Worked with Lightning process builder for visualizing and creating automated business processes.
• Technically skilled in understanding and implementing the new salesforce Lightning Experience.
• Development experience with various platforms like MS Office, Visio documenting tool and Salesforce.com Sandbox environments.
• Excellent knowledge of Salesforce to Salesforce helped partner organizations to share data in more secured and effective way. Also, employed Apex Data Loader, Data Wizard for easy data migration and bulk management.
• Working knowledge on Validation Rules, Work Flow Rules and Triggers helped the organization to maintain Data Quality and Data Consistency.
• Developed SOQL, SOSL, DDL and DML queries in Apex.
• Configured and Maintained User Profiles, Sharing Rules, Role Hierarchy, Security, Password Policies, Object Level Security and Record Level Security.
• Heavily Experience with realizing the business requirements to design on Salesforce.com platform by designing the required entities like, creating the relationships/ junction objects like Master - Child, lookups, Entity Relationship data model, Lookup relationships.
• Conversant in using Process Builder, Flows, Outbound Messages and accustomed to Schema Builder and Deployment Settings.
• Good Confidential other administrative tasks such as setting up audit trail, field history tracking, creating email templates and list views.
• Capable of quickly learning and delivering solutions as an individual and as part of a team.
• Self-motivated Team player with excellent interpersonal and communicational skills.

PROFESSIONAL EXPERIENCE

Salesforce Developer

Confidential, Lake Forest CA

Responsibilities:

• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language Confidential backend and Visual-Force pages as user interface.
• Experienced in configuring Veeva applications using Veeva custom settings, Veeva messages, zvod fields and section signals on page layouts, offline validation rules, sample management.
• Manage CLM, Approved Email and Engage content in Veeva Vault and synch content between Veeva Vault and CRM.
• Configuration and Customization Veeva CRM application using the Force.com platform according to the requirements.
• Provided integration techniques and create detailed specs for integrating data between other enterprise systems and Veeva as needed as well as interface support.
• Designed and executed data migration from Microsoft Dynamics CRM to Veeva CRM.
• Developed and maintained visual force pages, custom components with responsive designs.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Worked on developing components in Lightning Aura Framework.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Implemented business requirements in the Veeva CRM utilizing configuration and coding.
• Performed administrative functions in the Veeva CRM including activities such as maintaining user accounts, loading data, reports, resolving end-user technical issues, monitoring system performance and utilization.
• Skilled in understanding and implementing the new salesforce Lightning Experience.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used Lightning process builder for visualizing and creating automated business processes.
• Analyzing the Scenarios for switching between salesforce classic and the Lightning Experience
• Generate Email Templates and also have knowledge in bulk emailing users.
• Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Work Flows, and Pick list, Field Updates, Email Generation and Approval Processes for automated alerts.
• Created modern Enterprise Lightning Apps combining Lightning Design System (CSS and Design Parameters), Lightning App and Lightning Component features. Enabled LightningComponents for use in Salesforce1 mobile Platform.
• Implemented the developments of Custom Objects, Workflows, Triggers, Reports and Fields into the test and prod boxes to Sync with them.

Environment: Saleforce.com CRM, Force.com platform, Veeva Vault, Veeva CRM, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows.

Salesforce Developer/Admin

Confidential, Orlando, FL

Responsibilities:

• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Worked on creating and maintaining various support cases and business processes on SFDC Chatter Plus.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Worked with Encryption project to support the Corporate Security directive to encrypt all sensitive data Confidential rest within Production environments.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Integrated the web services by generating the necessary stubs from the WSDL files for extraction.
• Worked with salesforce lightning in developing the Lightning Components for certain UI aspects of the application.
• Experience with data migration and updates through the tool App Exchange Data Loader and ImportWizard in salesforceand salesforceLightening.
• Experience in aura framework, Lightning Components and salesforce Lightning Design System (SLDS).
• Implemented salesforce for Outlook functionality and installed outlook integration with different user systems.
• Created custom reports and enhanced salesforce.com environment as per user needs using Apex and Visualforce pages.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Created an interactive UI to improve customer experience while recording the damage incurred to the property.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Workflow & Approvals, Apex Language, Schedule Classes, Custom Reports, Dashboards, Visual Force Pages, Security Controls.

Salesforce Developer/Admin

Confidential, Atlanta,GA

Responsibilities:

• Manage special projects as assigned. This includes sales compensation, sales reporting tracking, ad-hoc reporting, and contract processing.
• Designed, documented, built, testing and deployed alerts, reports and complex dashboards within Salesforce.
• Creation and maintenance of Salesforce custom apps, objects, approval process, formula fields, record types, page layouts, workflow business rules, user maintenance, and similar types of settings.
• Developed Apex Classes, Triggers, Batch Classes and Scheduled classes to automate various business processes.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Performed Requirement Gathering for client preferences and data management.
• Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users using REST
• Supported the data migration activities for data migration from various business centers and business center users with the support of Saleforce.com.
• Managed and participated in all phases of the project, including Project Plans, Documentation, and Configuration.
• Used the sandbox for developing and UAT and change sets for the deployment after UAT.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.

Environment: Salesforce.com platform, Batch class, Data Loader, Apex Classes, Controllers, Workflow & Approvals, Apex Language, Custom Reports, Dashboards, Visual Force Pages, Security Controls.

Salesforce Developer/Admin

Confidential, Atlanta,GA

Responsibilities:

• Developed different Webpages in Visual Force for customers to select different services that were offered by organization and integrating the selected services with the pricing team.
• Experience in performing the roles of salesforce.com Developer and Administrator in the organization.
• Developed and deployed the Custom objects, tabs, Components, validation rules, Workflow Rules, Pagelayouts, Visual Force Pages based on the needs and requirements of the application.
• Developed Salesforce.com Standard Objects like Contacts, Opportunities, Cases, Accounts, Products,Opportunity Line Items, Leads, Campaigns, Reports and Dashboards, Custom Objects, Apex Classes to support Visual Force pages' development.
• Worked on Creating Visual Force Pages on Force.com IDE Platform and Eclipse.
• Performed detailed analysis of business and technical requirements and designed the solution.
• Customized various standard objects of Salesforce.com and used other Platform based technologies like Force.com API.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Extensively uploaded data using Data Loader.
• Configured and maintained user security permissions in compliance with organizational needs.
• Hands on experience on working html tags using Iframe embed another document in to html
• Experience in working on Sales Cloud as well as Service Cloud and Partner, Customer portals
• Performed object cleanup and data migration to and from salesforce.com.
• Used the sandbox for testing and migrated the code to the production instance after testing.

Environment: Saleforce.com, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Workflows, Rules, Data loader.

Salesforce Developer/Admin

Confidential, Dallas, TX

Responsibilities:

• Created Users, Roles, Profiles, Fields, Reports, Prioritize features based on needs.
• Configured Page layouts based on Users and Profiles.
• Created detailed Data Mapping, Schema Diagrams and documented the results for integrating various systems with Salesforce.com.
• Developed APEX Classes & Triggers and linked them to manage the workflows developed in the system.
• Developed various Custom Reports and deployed them for different business user levels.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Implement numerous Apex Triggers to preform numerous custom database actions.
• Development of REST based web services used for custom development.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Customized various standard objects of Salesforce.com and used other Platform based technologies like Force.com API.
• Performed object cleanup and data migration to and from Salesforce.com.
• Interacted with various business user groups to gather the requirements for Salesforce implementation and documented the Business and Software Requirements.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, Apex Visual Force, SOQL, SOSL, HTML.

Salesforce Developer/Admin

Confidential, Dallas, TX

Responsibilities:

• Developed Apex Classes, Triggers, Batch Classes and Scheduled classes to automate various business processes.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Created various Reports and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Implemented query more loop for code optimization and SOQL statements within custom controllers, extensions and triggers to avoid governor limits.
• Used Data Loader for insert, update and bulk import or export of data from S-Objects. Used it to read, extract, and load data from comma separated value files.
• Implemented the Object Model (Custom Objects and Standard Object Extensions), Record Types, Relationships (Many-to-Many using Junction Objects), Formula Fields, Rollup Summary Fields.
• Developed various Tabs, Components and Visual Force Pages and Controllers.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created Custom E-mail Templates as part of sending Alerts to users based on the business requirement.
• Created Visual Force pages and components to render data from associated controllers as needed.

Environment: Salesfoce.com platform, Workflow & Approvals, Apex, Visual Force (Pages,Component & Controllers) Pages, Custom Objects, Custom Tabs, Data Loader, HTML, Reports.

Salesforce Developer

Confidential, Herndon, VA

Responsibilities:

• Works on Visualforce Pages, Apex classes, Apex Triggers, Java, AJAX, Java Script and HTML to build customized solutions that supports business requirements.
• Designed and deployed Custom tabs, validation rules, and workflow rules to automate business logic.
• Customized Opportunity Splitting between multiple Reps and Calculates Commissions for respective Opportunities including Products and Schedules.
• Worked on Sales force for outlook to sync outlook with Sales force and track the emails sent to the customers in activity history.
• Created various Profiles, Permission Sets, and Public Groups and configured the sharing settings based on the organizational hierarchy requirements.
• Customized Forecasting by building the Role Hierarchy in order to submit their forecast on weekly basis and to track the quarterly revenue.
• Worked closely with Business user groups in ironing out Requirements and was responsible for Designing Solutions.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language Confidential backend and Visual-Force pages as user interface.
• Developed Visual Force Pages, Apex Classes, Apex Components and Apex Triggers for various functional needs in the application.
• Proficient in Data Migration from Traditional Applications to Salesforce.com using Import Utility.
• Implemented data migration using Information on demand and data loading using Data loader, import wizard.

Environment: Salesforce.com Enterprise Edition, Apex, Visual Force, Data Loader, HTML, Java Script, CSS, Workflows & Approvals, Reports, Eclipse IDE Plug-in, Customer portal, Force.com Sites, SOQL, SOSL.

Salesforce Developer/Admin

Confidential, Herndon, VA

Responsibilities:

• Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.nm
• Performed the roles of salesforce.com Developer and Administrator in the organization.
• Designed and developed VisualForce Pages for various functional needs in the application.
• Integrated the 'Esker-on-Demand' product details between SFDC CRM with client's Order Management application using Apex Web Services.
• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Implemented new enhancements, including creation of custom objects, custom fields, custom tabs.
• Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies.
• Defined object and field level security.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts, Cases and Accounts depending upon user roles, and groups.

Environment: Salesforce.com platform, Apex Script, Visualforce Pages, Controllers, CSS, Encryption Fields, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in.