SUMMARY

• Over 9+ years of experience in Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of Projects in SalesForce.com and Java that includes 7+ years in SFDC and 2+ years in Java/J2EE technologies.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Experience in SFDC related technologies such as Apex, Visual Force.
• Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in SalesForce.
• Experienced in developing and administrating projects on SalesForce platform.
• Data Load for SFDC Standard objects and Custom objects
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Involved in integration of legacy systems like Siebel to Salesdforce.com
• Experience in managing full sandbox, developer sandbox and Configuration-only sandbox.
• Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Proficient inData Migrationfrom Traditional Applications to SalesForce UsingData LoaderUtility andInformatica on Demand.
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Experience in working with Databases like Oracle 9i and MySQL.
• Excellent domain knowledge on ERP Applications: CRM, Finance, Retail and Health Care.
• Committed to excellence, self-motivator, quick-learner, diligent, team-player, and a prudent developer with strong problem-solving skills and communication skills.

TECHNICAL SKILLS

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, ApexDataLoader, Roles & Profiles.

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX

Databases: Oracle 9i, MySQL, SQL Server 2000/2005.

Operating Systems: UNIX, Windows 95/98/2000/XP/2003.

Languages: C, C++, Java/J2EE, Servlets.

App/Web Servers: Apache, Tomcat, Weblogic, Websphere.

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

SalesForce Architect/Lead Developer

Responsibilities:

• As a project Lead, involved in require gathering meetings provides the timelines for the implementation of enhancement projects.
• Reviewing the BRD’s with business analysts and use cases with QA team for the successful implementation and deployment of projects respectively.
• As a lead developer, assigning the work for the team of developers and conducting Scrum meetings to track the progress of projects.
• As a developer, worked on creating VF pages, Apex Classes and Triggers to automate the business processes and for the look and feel of Partner Portal UI.
• Worked on SOAP/REST API’s to integrate SalesForce with external systems such as Clear Power to get the benefits of Solar and generating a pdf out of the response received from the web service call.
• Developed the UI using SalesForce Lightning.
• Created REST API so that external systems can interact with Salesforce and do DML operations on SFDC platform.
• Created Web service classes using WSDL provided by the client to make calls to external systems.
• Worked on parsing the JSON response and storing the data in Salesforce when API calls are made.
• Written Triggers to handle bulk data operations and also that handles larger sets of data.
• Created Batch classes to perform the business logic on existing data in SalesForce and scheduling the batch jobs using APEX by implementing Schedulable interface.
• Worked on data modeling and creating Security Model using Profiles and permission sets and also enforced security on data using Org-wide defaults and creating Sharing rules, public groups and also using Role-Hierarchy.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, SFO, CA

Salesforce Architect/Lead Developer

Responsibilities:

• Involved in BRD meetings and helping the Business by giving an overview of Salesforce capabilities.
• Created a Technical Design Document from BRD for different phases.
• Lead the team of developers in understanding TDD and making them implement the solutions as per TDD by creating Apex Classes, Apex Triggers, etc.
• Created Web Service Classes to interact with bank Core database for getting the results for the Products applied in the Application
• Created a Site using Visual force pages where Applicants can apply for Loans, Deposit Accounts and Mortgage Products.
• Created a Web service class which interacts with Experian and bring Out of Wallet questions for Applicants to find out the authenticity of Applicants.
• Achieved custom functionalities using Apex Triggers and Classes, VF Pages, Assignment Rules, Workflow Rules, etc.
• Did code review of the developers to make sure it is written using standards and handles larger sets of data.
• Created queues, wrote apex classes, and developed custom visual force pages to achieve the functionality of Automation of Lead Generation and Lead Distribution.
• Extensively worked on integration with the third party systems for both the projects - involved consuming the WSDLs, generating apex classes for the web services and writing custom Batch Apex classes that would use the method calls from the generated web services classes.
• Worked on JSON and XML objects as a part of parsing the response from the web services.
• Worked on Data Loader CLI to receive and upload nightly batches of files from a secure client server location in an encrypted format. The apex Crypto class was used to decrypt the data before being inserted into salesforce.
• Experience using Apex Data Loader and Jitterbit Data Loader to load data into Sales force.
• Embedded the HTML code into the custom visual force pages that constitute the online application with responsive design. Extensively worked on Java Script and jQuery throughout the process to achieve the required functionality.
• Connecting different visual force pages so that the flow is dynamic depending on the products and sub products chosen.

Confidential, Clarks Summit, PA

Salesforce Architect/Lead Developer

Responsibilities:

• Involved in preparing the high-level design document from the BRD, which documents solution approach for each requirement mentioned in BRD.
• Leading the team of developers by distributing the work among them and guiding them the reliable coding techniques so that the code handles larger sets of data.
• Have overridden the standard New Buttons for both Lead and Opportunity objects by creating custom VF pages and overridden the standard functionality by creating Custom APEX Classes.
• Experience using Apex Data Loader and Jitterbit Data Loader to load data into Sales force.
• Created VF pages, Apex Classes and Triggers to achieve custom functionality based on the requirements.
• Created Profiles to obtain Object and Field level Security.
• Creating Sharing rules and Role Hierarchy to loosen the data security so that the data can be shared among the users when needed.
• Created Web service classes to send Lead data to external system and display the different available coverage’s and the price for those policies from which the lead can select a policy using SOAP API and REST API.
• Implemented Knowledge Management from where the Agents can go through the documents and get trained.
• Created Article Types and Data Categories as part of KM.
• Created VF pages to display all Article Posts based on the Data Category.
• Created reports and dashboards to analyze data and evaluate the performance of the Agents.
• Involved in Data Migration using Data Loader and scheduling the Data Loader for automatic loads.
• Written Batch Apex Classes to update the already existing data in SalesForce.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader,HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Dallas, TX

Salesforce Architect/Lead Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Cases, Activities, Reports and Dashboards.
• Worked on CipherCloud to provide tokenization and encryption of data stored in the cloud.
• Experience using Apex Data Loader and Jitterbit Data Loader to load data into Sales force.
• Developed various Custom Objects, Tabs, Components, VisualForce Pages and Controllers.
• Developed and customized console view.
• Developed Custom Objects, Custom Reports for the sales performance and lead generation statistics.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Experience using Apex Data Loader and Jitterbit Data Loader to load data into Sales force.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Implemented Bulk API using java application for loading data from external systems.
• Created and used Email templates in HTML and Visual force.
• Integrated the web services by generating the necessary stubs from the WSDL files for external applications and also integrated with multiple other systems to Sales force.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Bulk API HTML, Java Script, and Change sets, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services.

Confidential, Plano, Texas

SFDC Developer

Responsibilities:

• Created a Customer portal so that the customers can submit Cases.
• Worked on Case-Management system through which cases generated form the portal are directed to Users in queues to better assist the customers
• Worked as an architect to finalize architecture specifications, and creates design as it relates to the customization and/or integration of a CRM system (Sales, Services and Repair Processing).
• Worked as Business Analyst in gathering the requirements from the users and discussing with the business.
• Configured Sites and created User registration pages so that Customers can register for submitting Cases.
• Created Apex Classes, Triggers to automate the Appointment Booking process by sending Email alerts.
• Created Visual Force Email templates to send ICS emails to the customers as part of the emails they receive during Appointment Booking.
• Created Roles, Profiles to restrict the data and metadata among the users based on the business process.
• Involved in the data migration from Oracle to Sales force using Pervasive integration tool.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Created Test Classes to obtain the code coverage for pushing the code from Sandbox to Production environment.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Dallas

Sr. SFDC Developer

Responsibilities:

• Created a support portal using Sites concept in Salesforce.
• Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests that are resolved by CSS people.
• Created Custom objects, fields according to the requirements of business that is useful in the validation of entitlements.
• Created custom Profiles to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Created Roles, Public groups to loosen the data security so that the data can be shared among the users when needed.
• Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal user.
• Created Triggers like sending emails to the portal users whenever they update their account information comparing their new information with their old information.
• Created custom reports to evaluate the performance of CSS people and the usage of the customer portal as well.
• Involved in integration of legacy systems like Siebel to Salesforce.com
• Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader,HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

SFDC Developer

Responsibilities:

• Worked as a Business Analyst gathering requirements from the users.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Job Portal using Sites concept in SFDC which will allow job-seekers to register and apply for the Jobs.
• Created triggers to create tasks which are assigned to the recruiter at each stage to automate the process.
• Involved in integration of legacy systems like Siebel to Salesdforce.com when the client adopted Sales force platform
• Created Visual Force pages and Apex Classes which were used in job portal website.
• Created Workflows to update the fields and send email alerts to the recruiters.
• Created roles, profiles and public groups to restrict certain users from accessing secured data.
• Created reports and dashboards to analyze data and evaluate the performance of the recruiters.
• Created Roles, Profiles, and Public Groups to restrict the data visibility among the users.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Bothell, WA

SFDC Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, and documenting the functional and non-functional requirements.
• Lead planning meetings, JAD sessions, analysis development, test inspections, and other project meetings throughout project life cycle
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created UI for new application and AppEx Packages for different MSPR Applications on Salesforce.com.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Integration of Application (OE modules) with Salesforce.com using SOAP Client.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential

Java Developer

Responsibilities:

• Presented designs and concepts to Clients and the Management for review.
• Performed the validation and testing of the completed websites.
• Responsible for web hosting and the installation of e-mails and forms.
• Developed Message Driven Bean components in Websphere MQ Series to manage the backend transactions and e-mailing (using JMS and IMAP).
• Developed beans for business logic and utility packs mapping database entities.
• Involved in analysis, design, development and maintenance.
• Developed Session/Entity Beans and deployed on Web sphere Application Server.
• Involved in writing SQL queries and stored procedures.
• Configured deployment descriptor specifying data environment.
• Documented, prepared help files, user guide and trained end users.
• Involved in Testing the Application according to test cases.

Environment: Java 1.4, JDBC, HTML, JSP, JMS, MQ Series, Eclipse, JavaScript, Websphere Application Server, Oracle 9i, PL/SQL.