SUMMARY

• Over 9 years of IT experience in Telecom Billing, Order Management, Inventory Management, Mediation Systems.
• Experience in OSS/BSS IT operations
• Vast experience in Testing, Development, Operations and Maintenance and Migration. Expert in configurations and customizations
• SME for Kenan, a Telecom Billing Product of Comverse, worked in different versions of Kenan
• Expert in billing modules like Package Configuration, Usage Configuration, Collections, Threshold Monitoring, Usage Processing, MIU Clearance, Bill Generation and Error accounts clearance, Adjustments, Payment Processing, Journals, Bill Validations, Bill Formatting, API’s
• Played different roles like Developer, Tester, Test Lead, Operations Lead, Team Lead, Project Lead
• Leading a Testing Team for preparation, Execution and raising defects in JIRA tool
• Involved in creating UAT scripts, migration scripts and user manuals
• Solution presentations for Oracle OSS and Kenan BSS Products during orals
• Analyze requirement and provide solutions for global customers in OSS/BSS domain
• Worked in migration of legacy systems to Kenan Billing system
• Developed migration scripts required during the migration process
• Have strong knowledge on Java
• Developed automation scripts in Oracle and Unix as per the clients’ requirement
• Expert in executing the Core processes, debugging the failed processes
• Expert in preparing the Low level and high level design document for the SRS clauses
• Worked in all the phases of the Telecom projects
• Worked in CRM, Inventory Management, Integration, Billing teams for different clients
• Extensively worked in Developing PL/SQL, SQL *Loader, Stored Procedures, Triggers
• Good exposure to Core Java and Web services
• Expertise in Developing and Supporting both Production and Development Systems
• Good at managing complex real time projects with tight schedules

TECHNICAL SKILLS

Software Products: Kenan FX 11.7, 12.0, 12.5, Arbor 10.5, Intec Mediation, Clarity

Application Modules: Package Configuration, Usage Configuration, Collections, THS, Usage Processing, MIU Clearance, Bill Generation and Error Account Clearance, Adjustments, Payment Processing, Journals, Bill Validations, Bill Formatting, API’s

Tools: TOAD, SQL Plus, SQL loader, PL/SQL developer, JIRA, PuttyHP Service Manager, Edit Plus

Programming Skills: SQL, PL/SQL, Core JAVA, C, C++, PRO*C, UNIX, Shell Scripting

Database: ORACLE 9i. 10g

PROFESSIONAL EXPERIENCE

Confidential

Billing Analyst

Responsibilities:

• Working on the customer Billing issues and resolving the issues working with the teams
• Resolving the failed CDR by coordinating with the business and IT teams
• Monitoring Billing revenue assurance reports to identify issues with Billing and Revenue leaks. Working with teams to fix them.
• Working with responsible managers to get risk management issues as well issues impacting service metrics, addressed in time
• Working with Finance Biz, IT & Engineering support teams to make sure Finance month end activities are completed on time
• Automating the daily billing reports as per the requirements
• Tracking the issues caused during the migration from Legacy system to the Target system

Confidential

Telecom Billing Analyst

Responsibilities:

• Migrating the Legacy system (Danet) to Kenan FX 12.5 of Confidential UK customers
• Development of complex migration scripts and review of work done by the team
• Development of automation scripts and reports for the business teams
• Conducting training sessions to the clients on Kenan
• Writing the HLD and LLD to the team and clients
• Worked on Hierarchy model of accounts
• Responsible for providing the status reports of Offshore to the clients
• Creation of Hierarchy accounts, Rating and Billing the customers
• Development of scripts to extract data from Kenan database to display the data of the customers on the final Invoice
• Configuring the Packages, Adjustments, Usages as per the client requirement

Confidential

Billing Operations - Quality Assurance Analyst

Responsibilities:

• Implementing Confidential ’s business process using Kenan 12.5 in regard to all services and provisioning
• Understanding the SRS thoroughly and modeling Products and performing the complex rating scenarios
• Preparing the test plans as per the requirement
• Creating the accounts from the CSG GUI and the test data to test the scenarios
• Testing the scenarios and reporting the defects in the JIRA tool
• Raising orders like Service Change, Service Disconnection, Plan Change, Add Service etc. from the GUI
• Organizing UAT’s for the CSR’s for all the implemented scenarios.
• Checking the feasibility of a design from end to end i.e. provisioning to billing and bill display
• Developing Adhoc scripts for the miscellaneous data reconciliation activities
• Providing support and monitoring the external script based solutions
• Analyzing the requirement and modeling and suggesting the design for my module as well as other team modules
• Providing billing reports for the major customers of the client
• Clearing MIU before Monthly billing
• Clearing Error accounts immediately after Monthly billing
• Monitoring the Billing
• Performing Prebilling and post billing tasks to avoid unnecessary billing mistakes

Confidential

Billing and Rating Analyst

Responsibilities:

• Working in the Integration Layer, where the failed orders coming from CRM to Billing are being investigated and the RCA is done for the orders
• Parsing the data from the XML and analyzing the data
• Documenting the analysis for the root cause
• Fixing the issue to resolve the issue
• Scheduling the bill runs for the customers based on the bill periods
• Processing the usage files sent by the mediation system
• Clearing of the failed CDR’s during the Usage Processing
• Reconciliation of the CDR’s with the Billing and Mediation systems
• Preparing reports of failed CDR’s and Bill run report for the business
• Performed the SIT and UAT testing for the packages configured

Confidential

Test Lead Analyst

Responsibilities:

• Implementing Confidential ’s business process using Kenan BP 11.7 in regard to all the service actions and Tele provisioning
• Configuring all the rate plans with end to end testing
• Performing code changes for new features added in workflow
• Writing test cases for all postpaid charging
• Performed Testing for all charging scenarios in the current implementation
• Had managed the testing team on occasions where it was really needed and had got appreciated for the efforts
• Provided support and monitoring of the external script based solutions
• Written SIT and UAT document for rating and billing module
• Understanding the SRS thoroughly and modeling Products and performing the complex rating scenarios
• Analyzing the requirement and modeling and suggesting the design for my module as well as other team modules
• Developed the Automated Scripts for adhoc requirements which could not be directly met with the existing product

Confidential

Production Support Lead

Responsibilities:

• Testing the packages for usage configuration for Go-Live packages of BSNL
• Designing and writing Unix Scripts to automate MPS processes & usage module related activities
• Fixing production issues during the Usage processing, clearing of error CDR’s
• Performing pre-bill checks from usage module perspective
• Reporting and Fixing MIU error codes
• Providing support to different teams like bill run and integration team during bill runs and resolving the issues
• Automation of usage module related tasks like mail alert for usage processing, status of error clearance, Reconciliations, Rerating of CDR's, Duplicate check etc.
• Extensively interacted with BSNL Clients during SRS usage module sign off, UAT, during Go-Live of SSA’s, training & support to the clients
• Prepared the high level design and low level design document for the SRS clauses of Collections, Usage and Package configurations module
• Prepared test cases for Collections Module in SRS document and got it successfully signed off from BSNL team
• Configured and tested the baseline configuration required for the Bill Runs, Collections module with production movement of code
• Involved in training Collections and Usage modules along with preparation of use manuals and supporting the customer to handle the issues