SUMMARY

• 18 years of Professional IT career, bringing rich & diverse experience with 14 years of Enterprise CRM implementations.
• Above 6 Years of Architect experience in Salesforce and Oracle CRM systems for top Fortune 1000 companies and Federal Government/ Non - profit organizations
• Strong Experience in Cloud/CRM Roadmap, Discovery, Assessment, Evaluations/POC, Technical Strategy/Blue-prints, Proto types and Planning, Design Solutions, Development, Implementation/Rollout and Support
• Experience in recommendation to customer in Buy Vs Build Decision Making as per needs
• Expertise transformation skills of Business Requirements to Technical Solutions and Design for CRM-Cloud Architecture/ Salesforce/ Integration as per customer needs
• Experienced in architecting integrations with Cloud and Enterprise On-Premise Applications and Security, API Integration and SSO
• Experienced knowledge in Salesforce Declarative configuration Vs Programmatic Apex coding
• Strong Experience with Salesforce and Mulesoft Integration with external systems
• Strong experience in participation and contribution in Technical Review Boards for recommendation of Solution
• Expertise in CRM Data Management, Strategies, Planning and Estimation, Migration with various Tools including ETL and Databases, Design, Mapping and Development of Data Conversion
• Strong Experience in CRM Practice-Pre-Sales Support, Assessment, Response to Request for Proposals, Best Practices(Salesforce and Siebel), Data Integration, Upgrade, Training Teams & Customer Presentations, Candidate Interviews/Feedback, Performance Feedback
• Project Management includes SOW, Scope Management, Project Charter, Project Plan, Budget Management(Multi-Million Dollars), Resource Management, Release Management, Configuration Management Plan, Communication Plan, UAT Plan and Execution, Risk/Mitigation Plan, Deployment Plan, Vendor Management, Transition Plan in both Agile/Scrum and Waterfall methodologies
• Good functional knowledge Financial Services, Hospitality, Public Sector, HealthCare, Retail, Airlines, Sales, Service / Call-Center and Marketing
• Strong Leadership skills & Mentoring including Stake-holder management, PMR, Reporting to Executive leadership team including C-level executives, participating Executive Steering Committee meetings, Business and Technical Presentations, cross-functional teams, Onsite / Offshore engagement
• Managed Team of varying sizes across multiple geographies located onsite and offshore
• Extensive experience as a liaison between the business users and information systems staff in Development / Infrastructure / Support / Network teams.
• Experienced in CTI with Confidential and strong knowledge of CTI architecture, Analysis, Integration and Deployment.
• Excellent Problem Solving, Analytical Skills & ability to learn new concepts
• Strong Customer Facing and Mentoring Experience
• Strong experience in coordination with Salesforce and Oracle Support to handle licensing, product issues
• Strict Adherence to PMO, SDLC Best Practices and QA processes
• Strong experience in Sprint Plan, User Stories and Daily Standup Meetings

TECHNICAL SKILLS

PM Tool: MPP(Microsoft Project Plan), SmartView, MS PowerPoint, MS Excel, MS Word, Clarity, Google Drive, Google Docs

CRM Tools: Salesforce, Siebel

Design Tools: MS Visio, Snagit

Operating System: OVM/OVL, Unix, Linux, Windows 7, Windows 2000, Windows NT, DOS

Database: DB2, Oracle, MS Access, SQL Server, Sybase

Development Tool: Force.com, Visual Force, DataLoader, Eclipse, Force.com Migration Tool, Changeset, Lightning, Workbench, JavaScript, Siebel Tools, eScript, Toad, SQL Developer, SQL Loader, Visual Basic, Power Builder, Developer 2000 with Forms, Crystal Reports

Languages: Apex, WSDL, SOQL,SQL,SQL, PL-SQL,XML, HTML, JavaScript, eScript, C, Cobol, Fortran, Pascal

PaaS: Salesforce as platform

SaaS: Sales Cloud, Service Cloud

Webservices: SOAP, REST

Authentication/SSO: IdentityConnect

ETL Tool: Informatica

ESB Tool: Mulesoft,DellBoomi

CTI Tool: Confidential, Siebel

AppExchange: CloudBudget, Conga, Skuid, Field Trip, CodeHistoryPlus, AddressDoctor

Campaign Tool: Unica

Quality Tool: Clear Quest, Clear case, Share Point, Test Director, OfficeClip, JIRA,TFS

Automation Tool: LoadRunner, Winrunner

Support Tools: Control-M, Remedy (Problem Management), BMC Patrol

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Solution Architect

Responsibilities:

• Discovery, Gap Analysis and Solution for Confidential Legacy systems, Financials System to Salesforce.com
• Analysis of AppExchange products
• Research and development of new Salesforce.com prototypes and applications
• Research and Integration Solution Architecture Design
• High-level Technical Solution Blue-print
• Architecture Design, Technical Approach and Recommendations
• Develop UI Design Approach
• Sprint Plan
• Team Management of Salesforce Developers, Administrators of size up-to ten
• Design and Develop Apps with VisualForce Page, Apex Classes and Triggers
• Develop Configuration Management Plan
• Develop System Security Test Guidelines
• Sandbox Management
• Design and Develop Salesforce Change Management and Deployment
• Release Management
• Develop Force.com Deployment Migration and Automation
• Develop Communities Setup
• Evaluations of products Mulesoft, DellBoomi, Oracle Fusion, Skuid for Buy/Build decision process
• Lead and Develop Salesforce Integration Evaluations/POC of different Tools / Webservices / Recommendations according to support requirements
• Design of integration with legacy Applications with Mule(Real-time)
• Lead and Develop Evaluation/POC of Saleforce IdentityConnect for ActiveDirectory Integration
• Integration of Staff users using IdentityConnect for SSO and IWA
• Integration of Legacy Applications through Canvas
• Review Salesforce lightning features
• Enable Salesforce lightning, Created lightning profiles, Assigned users to lightning Profiles
• Evaluation and Recommendation of lightning
• Lead and Coordinate Salesforce issues
• Analysis/Install available Apps in AppExchange for various Projects
• Coordinate on issues with Premier Salesforce Support
• Pre-sales Support on Proposals

Environment: MS-Office, MS-Visio, Powerpoint, Force.com, Workbench, Apex Triggers/Classes, Force.com Migration Tool, Platform Lightning, GitHub, Sharepoint, Visual Force, Eclipse, Oracle, Active Directory Server, Mulesoft, WebServices API, IdentityConnect, Data Loader, Skuid, Boomi, Fusion, TFS

Confidential

Salesforce Project Manager

Responsibilities:

• Salesforce Project Management
• Requirements Gathering
• Review User Stories
• Develop and Maintain Project Plan / Sprint Plan
• Project Team Management
• Weekly Status Reports

Environment: MPP, MS Office, MS Visio, Force.com Platform

Confidential

CRM Project Manger

Responsibilities:

• Siebel CRM Upgrade Program Management
• Project Charter
• Project and Communication Plan
• Stakeholder Management & Cross-Functional Team Management
• Prepare/Participate Project Executive Steering Committee
• Budget Tracking, Control and Forecast
• Scope Management
• Weekly Status Reports
• UAT Planning, Execution and Sign-off
• Coordination of UAT and Line of Business with large group of UAT Testers
• Coordination with Infrastructure, Desktops, QA groups for project tasks/dependencies
• Resource Management and Planning
• Vendor Management
• Risk Management/Mitigations
• Pilot User Rollout Plan

Environment: MPP, MS Visio, Siebel Sales 8.1.1.10/Open UI, MS Office, Clarity, Salesforce Chatter, ALM, Sharepoint

Confidential

CRM Project Manager/ Solution Architect

Responsibilities:

• Project Charter & Project Plan
• Budget Tracking and Forecast
• Prepare/Participate Project Executive Steering Committee
• Stake-holder management
• Scope Management
• Onsite-Offshore engagement
• Ramp-up/Team Setups
• Enterprise Architecture Plan & Design(Siebel/BIP)
• Siebel Installs
• Siebel 8.1.1.10 Upgrade Plans & Support
• Review logs and deliverables
• Client Meetings, Status Reports
• Client and Teams Coordination
• UAT Support
• Development Management (BIP Reports, Open UI)
• Team Management/Task Management/Risk Management
• Deployment Plan and Implementation

Environment: MPP, MS Visio, Siebel Sales 8.1.1.10, Open UI, CTI(Siebel Driver), BIP 11, Oracle 11g, Linux, Windows, WinSCP, Oracle Toad, Google Drive, Google Docs, JIRA, Sharepoint, Primavera

Confidential

Siebel Project Manager/Architect

Responsibilities:

• SOW
• Project Plan & Estimation
• Prepare/Participate Project Executive Steering Committee
• Coordinating with Client for Business Requirements
• Access Set-up
• Issue Discussion/Resolution
• Team Management/Task Management/Risk Management
• Test Plans/Review
• Weekly Status Reports
• Review Deliverables
• Campaign Executions
• Troubleshooting logs
• Code Fix /Unit Test

Environment: Siebel 8.1.1.3 Marketing, Siebel Tools, Oracle, Linux, WinSCP,Oracle Toad

Confidential

Siebel CRM Architect

Responsibilities:

• Coordinating with Oracle/DBA/Business Team
• Enterprise Capacity Planning of Siebel Infrastructure
• Installs/Configurations-Gateway, Siebel App Servers, Doc Servers, Siebel CTI Server, BIP,QFs
• Pre Upgrade & Post Upgrade
• Data Administration
• Production Test Upgrades on Enterprise
• Troubleshoot/Fix Issue
• Deployments involves Repository migration, DDL Sync, SRF movement, genbscript, Recycle
• Importing WSDL, Web Services,WFs
• Maintenance activities
• Coordinating with Offshore
• Validation & Testing
• Documentation
• Coordinating for Automation

Environment: Siebel 8.1.1.7 Hospitality, Siebel Tools, DB2, Linux, AIX, Windows 2003/2008 Servers, Toad, Filezilla, Rational Clear Case, ClearQuest, Document Server, Actuate Server, BIP

Confidential

Responsibilities:

• Data File Analysis
• Informatica Client Set-up
• Informatica Mappings, Transformations, Filter, Looks ups
• ETL Data load
• ETL Mappings Troubleshoot & Fix
• Minor Enhancements in Informatica
• EIM Load
• EIM Troubleshoot & Fix
• Minor Enhancements in EIM
• Verify Data loaded
• SQL Updates
• Data Analysis
• Maestro Confidential Tivoli Scheduling Jobs(Analysis & Execution)
• Monitor Data Load
• Maintain Data load in specific window
• Production Implementations for different properties
• Data Problems Analysis
• Data Fix/Resolutions
• Performance Optimization
• Loading Business Services & Run
• Application verification & validation

Environment: Siebel 8.0 Hospitality, Siebel Tools, EIM, DB2, Unix AIX, Windows XP, Informatica 8.0, Toad, Tivoli Workload Scheduler 8.4(Job Scheduling Console), Filezilla, MS Access, Rational Clear Case

Confidential

Siebel CRM Architect

Responsibilities:

• Study/Review the Siebel Production Architecture/Components
• Recommendations/Implementing Siebel monitoring features
• Developing Scripts for Monitoring/Failover
• Developing Server based monitoring/testing Testcases
• Testing
• Documentation and KT

Environment: Siebel 8.1 eService,Siebel Tools, Windows Server Scripting, Oracle, Linux

Confidential

Siebel CRM Admin

Responsibilities:

• Install Siebel DB,Gateway,Web,App Servers
• Server Configurations includes Enabling and Disabling
• Verify needed components Enabled/Running
• Trouble shoot during installation
• Shutdown/Restarts

Environment: Siebel 8.1 eCustomer/eMedia, Siebel Tools, Oracle, Linux, Toad,Winscp

Confidential

Sr Siebel CRM Consultant

Responsibilities:

• Requirements Gathering
• POC tasks
• Design
• Data Analysis
• Migration & Set up environment for Training
• Load Reference data and Property Data
• Server Configurations, Administering Workflows, Monitoring & Troubleshoot
• Enabling/Disabling and Verify Siebel Components
• Setting log levels
• Importing SIF & Compilation
• Application Administration includes User Administration, LOVs, PDQ, System Preferences
• De-duplication Settings for Trillium
• Informatica Set-up and Mappings
• ETL Data load, Modify, Troubleshoot & Fix
• EIM Load & Troubleshoot & Fix
• Verify Data loaded
• SQL Updates
• Document Server, Siebel Outlook Exchange and Actuate Server Integration
• Actuate Reports Deployment & Troubleshoot
• Application Configurations
• Build Siebel Proposals and Correspondence
• Siebel Templates implementation & Troubleshoot
• Correspondence, Contracts Deployment & Troubleshoot
• Communication and Coordination with Business users
• Application Testing
• Application Troubleshooting
• Deployment Validatons & Fix
• Set-up Loadrunner/Siebel
• Develop Loadrunner Scripts for various runs
• Performance Analysis, Troubleshoot & Resolution
• Transition to Support Team
• Development Support
• Assisting Performance analysis

Environment: Siebel 8.0 Hospitality, Siebel Tools, EIM, DB2, Unix AIX, Windows, Informatica 8.0, Toad, Loadrunner, Filezilla, MS Access, Rational Clear Case, ClearQuest

Confidential

Siebel CRM Data Architect

Responsibilities:

• Requirement Analysis
• Campaign Refresh Strategy & Design
• ER Diagram of CM data model
• Data Analysis and Design Mapping of CM
• Develop & Populate EIM table through DB2 Import script
• Develop SQLs, IFBs Import, Delete and Export
• Develop Unix shell scripts for CM data load
• Data Migration for Accounts, Groups, Subscribers, Members, Call List, Campaign Refresh
• Association of list to Campaigns
• Generating Reports for CM
• Verification
• Troubleshooting & Fix Data Issues
• Archiving Data files in Unix

Confidential

Siebel CRM Data Lead

Responsibilities:

• Data Conversion Strategy for 50 M records
• Data Analysis and Design
• Creating Extension columns and map to different base tables and applying and activating these new columns to the database
• Data Load using SQL Loader
• Load/Update the Data in Siebel Base tables and verify in UI
• Testing
• Troubleshooting Data Issues

Environment: Siebel 8.0 Loyalty, Siebel Tools, EIM, Oracle 10g, Oracle Loader, SQL Developer, Xming and Linux