SUMMARY:

• IT professional with over twenty years of IT experience in business analysis, requirements gathering, designing, programming, product and integration testing, as well as having an in - depth understanding of Utilities-specific business processes.
• Maria is a functional and subject matter expert for all financial related areas in the Customer/1 system. She has Extensive System Development Life Cycle (SDLC) experience ranging from requirements gathering and high-level design to application development and package installation including system and user acceptance testing and extensive experience with 24x7 on-call production support.
• Maria possesses communication and interpersonal skills, and has successfully managed and coordinated project efforts involving software vendors, multiple business units, IT personnel, end-users, and regulated utilities.

TECHNICAL SKILLS:

Platforms: MS - DOS Windows 95/98/ME/NT OS 390

Languages: COBOL MVS JCL Novell Pascal Basic C/C++ PowerBuilder

Databases: DB2 Oracle Tools: TSO ISPF MVS Mainframe utilities (IEBGENER, IDCAMS, SyncSort, etc) SDFS QMF

PROFESSIONAL EXPERIENCE:

Confidential

Product Architect/Designer

Responsibilities:

• Served as subject matter expert for Customer/1
• Provided suggestions and feedback on various enhancement projects being implemented from 2009 to the present
• Performed business analysis, defined requirements and created estimates for various enhancements and system fixes
• Developed high-level designs for finance, regulatory, AMI and billing-related enhancement projects
• Managed a project to implement regulatory price changes and corresponding Revenue accounting modifications
• Performed other tasks such as emergency fixes, helpdesk ticket resolution and problem analysis, as necessary
• Provided technical and functional support to remote and onsite developers.
• Environment: Customer/1, Design/1, UNIX, TSO/ISPF, DB2, Oracle, COBOL, DataXpert, QMF and File-Aid.

Confidential

Customer/1 Functional Designer

Responsibilities:

• Served as subject matter expert for Finance and assisted business sponsors in defining requirements for various enhancements of the Customer/1 system.
• Responsible for the functional and technical design, detail design, development, and testing for the Collections Matrix Changes 2008 project which made modifications to the Customer/1 system to allow Confidential to segment their customer base more effectively and perform collection activities more efficiently
• Developed detail designs, and test plans to allow Confidential to collect restoration fees and deposit prior to restoring service to disconnected customers.
• Worked effectively with business sponsors to define requirements
• Worked effectively with vendor contacts to facilitate interface modifications.
• Provided technical and functional support to remote and onsite developers.
• Environment: Customer/1, Design/1, UNIX, TSO/ISPF, DB2, Oracle, COBOL, DataXpert, QMF and File-Aid.

Confidential

Customer/1 Functional Designer

Responsibilities:

• Responsible for the functional designs related to Service Orders for the Smart Meter Project which involved replacing and/or retrofitting a projected 1.4 million electric meters and 900,000 gas meters in the San Diego and Orange County to be smart meters.
• Developed the approach for the smart meter deployment to seamlessly transmit meter information from the current CIS system to the smart meter deployment vendor, process the deployment results, create follow-up work for SDG&E and keep the deployment team up-to-date with the progress of the deployment.
• Designed modifications to several other orders-related CIS conversations/screens to handle smart meter processing.
• Developed test plans and reviewed unit test results from offshore development team
• Assisted business analysts with the creation of system test scripts related to service order functionality.
• Worked effectively with business analysts and vendor contacts to facilitate interface modifications.
• Provided technical and functional support to remote and onsite developers.
• Enhanced skills in Install/1 and gained expertise with the mainframe version of Customer/1.
• Environment: Customer/1, TSO/ISPF, DB2, Oracle, COBOL, XPediter, XPTR, QMF and File-Aid.

Confidential

Customer/1 Senior Consultant

Responsibilities:

• Responsible for the functional and technical design, detail design, development, and testing for the Street Lighting Project which enhanced Customer/1 to store and process street lighting and outdoor lighting inventory, as well as asset management.
• Developed expertise with the client / server architect for service orders, and an enhanced functional understanding of service order processing and street lighting.
• Worked closely with a small team that coordinated migrations and enhancements with another large CIS consolidation project team.
• Coordinated discussions with 3rd party vendors in order to facilitate interface design and development.
• Environment: Customer/1, Design/1, UNIX, TSO/ISPF, DB2, Oracle, COBOL, DataXpert, QMF and File-Aid.

Confidential

Customer/1 Functional Architect

Responsibilities:

• Served as subject matter expert and functional architect on the finance application development team for the CCS conversion project.
• Responsible for enhancements to credit and collections, returned items processing, cash processing; payment arrangements, deposits, disputes, refunds, merchandise set-up and maintenance, installment billing and state assistance programs.
• Consulted with business analysts, facilitated meetings to resolve issues, defined scope and assumptions for build orders, performed impact analysis, provided assistance to detail designers and programmers, performed extensive testing, and served as point of contact for interfaces and conversion requirements.
• Environment: Customer/1, Design/1, UNIX, TSO/ISPF, DB2, Oracle, COBOL, DataXpert, QMF and File-Aid.

Confidential

Customer/1 Functional Architect

Responsibilities:

• Validated and verified design approaches, project estimates and test plans for CIMS enhancement projects to ensure completeness and maintain the integrity of the Customer/1 product.
• Identified potential business impacts and communicated these to the enhancement team.
• Ensured designs and implementation of System Investigation Requests (SIRs) were correct and conformed to standards.
• Assisted in the resolution of issues and provided guidance to the development team.

Confidential

Team Lead

Responsibilities:

• Served as Team Lead for collections-related development projects which included Bankruptcy Automation, LPC consolidation, LIHEAP Reporting, Escheatment, and Automatic Deposit Request.
• Responsible for requirements gathering, issue resolution, high-level design, development, test planning and execution of projects.
• Supported various financial-related production jobs.
• Assisted in the analysis and resolution of SIRs.
• Provided assistance and expertise to business clients.

Confidential

Technical/Functional Analyst

Responsibilities:

• Participated in Continuous Improvement activities for the Manila Solution Center.
• Developed and maintained Lotus Notes 4.5 databases.
• Facilitated sessions on metrics, quality initiatives, process improvement activities.
• Provided consulting support to the following clients:
• Designed the technical specifications and documentation of various financial reports for the company's Customer Service System.
• Provided assistance in setting up the reports management system.
• Responsible for the technical and functional implementation of General Ledger, Financial Controls and Revenue Reporting at the client site.
• Served as Team Leader for the Financials Team at the offshore project site which included quality reviews and facilitating sign-off for programs at the team level.
• Prepared and conducted performance evaluation of programmer analysts.
• Enhanced batch programming skills and gained functional expertise in Financials Area.
• Provided overall technical and process-related assistance to the Financial Team.
• Performed quality reviews and facilitated sign-off for program modules.
• Prepared and conducted performance evaluation of programmer analysts.
• Developed skills in designing and programming batch and report modules in the Financials area, specifically Financial Controls and Cash Processing.
• Participated in the system development phases from detail design through system testing.
• Developed and tested complex batch and report modules using C as the base language, UNIX as a platform and Confidential ’s proprietary product UCT.
• Served as Quality Auditor for the project.

Confidential

Programmer Trainee

Responsibilities:

• Completed formal in Basic Computer Course, LAN Concepts, Visual Basic and COBOL Programming.
• Coded, tested and documented new and existing systems using Visual Basic 2.0 and DB/2 in a Windows environment.
• Assisted in the development of GUI (graphical user interface) designs for parts of the system-utilized module using development tools such as PowerBuilder, Tuxedo, SolarNet PC-X, Borland C++, and DESIGN/1 for DOS.