SUMMARY

• Over 9+ years of professional IT experience with 5 years of experience on Salesforce CRM platform as a Developer/Administrator and 4 years of experience as Java Developer
• Experience in developing through all phases of the development lifecycle such as Agile, Waterfall and V - Model, from initial technical designs, implementation, testing to production deployments.
• Experience in Administration, Configuration, Implementation and Support of Sales force CRM and Sales force applications based on Apex Language and leveraging Force.com Platform
• Extensive experience in Data migration and integration using Data Loader, WorkBench and Salesforce online Dataloader tools, Experience in working with Salesforce.com sandbox and production environments
• Experience in Development and Administration of Salesforce.com CRM using Apex Classes, Apex triggers, Visualforce, Force.com API, web APIs, SOQL, and SOSL.
• Experience in Salesforce.com development by developing the presentation layer in Visual force and business logic in Apex using the classes, standard controllers, custom controllers, controller extensions, s-controllers and Web services API.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Extensive experience in configuring and customizing of custom objects, custom fields (multiple Data types), role based page layouts, Record Types, Workflow Alerts and Actions, andWorkflow Approval process, Validation Rules, custom Tabs, custom reports, report folders, Email Templates, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Email Template, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Performed work flows, e-mail services and approval processes using customization & Apex. Experience in working on Sales Cloud as well as Service Cloud
• Good experience in Web Service - Synchronous & Asynchronous, web service factory.
• Worked on different integration projects. Experience on B2B & B2C SFDC patterns involved interaction with all the various parties involved.
• Salesforce Marketing Cloud, working expereince in marketing apps, Pardoot B2B automation, Eloqua, Marketo.
• Experience in working with Partner Portals and Communites Implementation
• Gained a strong knowledge of synchronization, Data migration, data conversion, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Experience working with Salesforce App Exchange install and integrate different Apps: SpringCM, Deduplications, Conga Composer, LinkedIn etc..
• Ability to resolve problems at all levels of organization both internally and externally.
• Excellent communication and interpersonal skills, Analytical skills, technical documentation and reporting skills.
• Accustomed to work in both large and small team environments and also coordination with cross-functional teams.
• Overall: Flexible, organized and dedicated professional, eager to take on challenging tasks that utilize my knowledge and skill to the fullest, to join an organization which is employee oriented and where an individual grows with the company and has ample scope of learning.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex classes & Controllers, Visualforce (Pages, Components & Controllers), Apex Triggers, SOQL, SOSL, Workflows & Approvals, Email Templates, Email Services, Dashboards, reports, Force.com IDE Plug-in, Data sharing and security, Apex data loader, Import Wizard.

Programming languages: Java, jQuery, Apex.

Web Technologies: HTML, XML, Visualforce, JavaScript, CSS

Databases: MS SQL Server, Oracle, MS Access

Database Tools: MySQL, TOAD, Db Visualizer.

Data Migration Tools: Data Loader, Import wizard, Workbench.

Testing Tools: J-Unit, Element Tool, Selenium

MS-Suite: Microsoft Word, Excel, Project, Visio, Outlook.

Operating systems: Microsoft Windows (XP/Vista/7/8), Linux Ubuntu, Apache Mac

PROFESSIONAL EXPERIENCE

Confidential, Walnut Creek, CA

Sr. SalesForce.com Admin & Developer

Responsibilities:

• Provided the training to the internal business users to use the application and develop their own custom reports.
• Created Full Copy Sandbox and update Dev sandboxes for Developments and Test
• Used the sandbox for testing and migrated the code to the deployment instance after testing (staging).
• Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation.
• Documented and shared the requirements with SalesForce.com consultants for further implementation.
• Provide global day-to-day end-user support (including system configuration/customization, complex formulas and system maintenance) and assist users with proactive best practices to increase working efficiency.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Worked on Data-modeling and Data Migration using DataLoader and workbench
• Customized the Report and Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Crate a Public Site for JMH.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Responsible for requirements gathering by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Developed APEX Classes & Triggers and linked them to manage the workflows developed in the system.
• Developed various Custom Reports for Opportunity, Contacts, Account and Activity and deployed them for different business user levels.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Document the configuration and development changes and follow the plan during the release process
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Administrated and monitored the company’s Salesforce CRM application
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Create and run SOQL queries and procedures to improve the system performance.
• Write unit and integration tests to ensure those features never break.
• Serve as mentor to less-experienced developers and other users.
• Created and used Email templates in HTML and Visual force. Created VF pages for Contact pages

Environment: Salesforce.com CRM Application Platform, SharePoint, Salesforce1, Bootstrap, Apex Language, Visualforce, SOQL, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email Templates, Messaging, Dashboards, Reports, Data Loader, Eclipse, Sandbox, Service cloud, Production environment.

Confidential, Scotts valley, Ca

Sr. Salesforce Developer

Responsibilities:

• Documented and shared the requirements with SalesForce.com consultants for further implementation and closely work with salesforce consultants while implementing.
• Created ETL test data for all ETL mapping rules to test the functionality of the organization.
• Data-modeling and Data migration from salesforce to sales-force and sap to Sales-Force using DataLoader and Salesforce Workbench, Migrated Accounts, Contacts, Opportunities, Leads Records from Lacie and Reports and Dashboards.
• Created, Configured and Customized various Salesforce Application within organization
• Created various custom tabs and Custom objects to support business requirements and enhance the existing look and feel of standard Visualforce components
• Developed various visual force pages and controllers to suit the requirements.
• Customized Agent Console using APEX, Visualforce, Java Script, and CSS to improve usability and design
• Created Managed Packages with deprecated annotations to be available for partner Salesforce users.
• Worked on Profiles, Roles, Roles hierarchy, Record types, Pages Layouts, WorkFlow rules and Aprroval proccesses.
• Developed APEX Classes & Triggers and linked them to manage the workflows developed in the system.
• Developed various Custom Reports and deployed them for different business user levels
• Created and used Email templates in HTML and Visual force.
• Customization and implementation of Sales Process and services process.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Worked on Case Management and implementation, Customization and Automate the service process, escalation rules.
• Developed Applications and integration process with other tools and Applications.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Administrated and monitored the company’s Salesforce CRM application
• Used the sandbox for testing and migrated the code to the deployment instance after testing. Codes implementation and Promotion from Dev Sandbox to Test Sandbox and then Preproduction sandbox, then finally Deployed to Production
• Implementation of SSO (Single Sign On) into salesforce Org.
• Write unit and integration tests to ensure those features never break.
• Serve as mentor to less-experienced developers and other users.

Environment: Salesforce.com CRM Application Platform, Apex Language, Visualforce, HTML, SOQL, Custom Objects, Page Layouts, Workflows, Service cloud console, JavaScript, MS Visio 2007, Force.com IDE plug-in, UNIX, Windows.

Confidential, San Diego CA

Salesforce Admin/Developer

Responsibilities:

• Documented and shared the requirements with SalesForce.com consultants for further implementation.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Worked on Data-modeling and Data Migration using DataLoader and workbench
• Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Developed APEX Classes & Triggers and linked them to manage the workflows developed in the system.
• Developed S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Developed various Custom Reports and deployed them for different business user levels.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Administrated and monitored the company’s Salesforce CRM application
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Created and used Email templates in HTML and Visual force.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis
• Create and run SOQL queries and procedures to improve the system performance.
• Write unit and integration tests to ensure those features never break.
• Serve as mentor to less-experienced developers and other users.

Environment: SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox

Confidential, NYC NY

Salesforce Admin/Developer

Responsibilities:

• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Power Center.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Worked on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Designed and developed UNIX shell scripts as part of the ETL process to automate the process of loading, pulling the data for testing ETL loads.
• Written several shell scripts using UNIX Korn shell for file transfers, error log creations and log file cleanup process.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis

Environment: Saleforce.com platform, CRM, Informatica power center, APEX Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Jefferson City, MO

JAVA/J2EE Developer

Responsibilities:

• Analyzed the customer provided functional Requirements and prepared High level design document, UML class diagrams using rational tool.
• Having the ownership of the total use cases and implemented the agile methodologies.
• Developed User Interface components of Site Manager, ePublish templates using JSP (Java Server Pages), HTML, DTHML, CSS (cascading Style Sheets), AJAX (Asynchronous JavaScript and XML) and JavaScript used for front end validations of web pages, ePublish form templates.
• Developed and maintained Widgets using Spring MVC, Spring IOC (Inversion of Control) and implemented Hibernate OR mapping to communicate with database.
• Designed and implemented the Hibernate Domain Model and involved in writing (HQL) hibernate queries to manipulate data in database.
• Involved in to writing the PL/SQL Stored Procedures, cursors and functions to access the content from database in ePublish content Management tool.
• Worked with AJAX and JavaScript for asynchronous communication and Worked with WSAD5.1 (Web Sphere Application Developer) as IDE, CVS as version control.
• Involved in configuration of Data sources in Web Sphere Application Server and involved in writing UNIX shell, Perl scripting for deployment process in AIX systems.
• Developed Unit Test case classes and tested persistence methods of the different components using JUnit framework.
• Good experience in debugging the application by running the server in debug mode and having the experience in usage of log4J to persist the data in log files.

Environment: J2SDK, J2EE (Servlets, JSP, JDBC, XML, XSLT2.0), JavaScript, Ant1.7.x, JQuery, TOAD, Hibernate, AJAX, Junit4.x, Windows XP and other office tools.

Confidential

Software Developer

Responsibilities:

• Involved in analysis and design of the several modules in the Project.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Designed and developed technical specifications using design patterns and OO methodology.
• Developed presentation tire using HTML, JSP, Java Script, JSF.
• Involved in the configuration, development, and deployment of EJBs, and JSPs & Servlets in Web logic Test Environment
• Used to write logics as per business requirments
• Involved in all phases (Unit/Integration/System) of testing.

Environment: Java Server Pages (JSP), Struts 2.0, AJAX, JavaScript, CSS, Java 1.4, Hibernate 3.2/ 3.3, Web Services, EJB, Servlets, Oracle 10g, IBM WebSphere 6.0, Eclipse 3.1.

Confidential

Java/PL-SQL Developer

Responsibilities:

• In a team of 4, as a team member to begin with and then as a senior member, was involved in design and code Web Pages using JSPs and Servlets
• Database design utilizing Oracle
• Coding Java classes
• Design and code Web Pages using JSPs and Servlets
• Added more functionality for site administration
• Involved in maintenance tasks like porting the application onto a new site
• Performed unit and integration testing

Environment: Java Beans, Java Servlets, Java 1.3, SQL, PL/SQL, Oracle database, TOAD, XML, Windows NT/2000, Linux