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Salesforce Lead - Developer/administrator Resume

5.00 Rating

Fort Collins, CO

SUMMARY

  • Overall 12+ years of IT experience dat includes 7+ years of experience in Salesforce.com CRM Platform, Apex, Visual Force, SOQL, SOSL, Communities, Sales Cloud, Service Cloud, SOAP, REST, Java Script, JQuery, Core Java, Data Loader, Informatica OnDemand. 5 years of experience in SharePoint 2010, C#, C, ASP.Net, SQL Server, Oracle, Java, J2EE, Struts, EJB, Servlets, Beans. Have involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, enhancements, testing, deployment and maintenance of standalone object oriented enterprise applications.
  • Experience in Administration, Configuration, Implementation and Support of sales force CRM.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
  • Created Validation Rules, Approval Process, Workflow Rules for automated lead routing, lead escalation and Email Alerts.
  • Have done integration with other systems using Informatica OnDemand cloud.
  • Designed and developed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.
  • Have noledge on Salesforce1 for mobile application development.
  • Experience with Sales Cloud and Service Cloud Functionality’s like Opportunity Management, Data Management and Case Management.
  • Experience in deploying with ANT, Eclipse, and Changeset migration tools.
  • Customized chatter for feeds, status updates and user profiles.
  • Worked with the web services by generating the necessary stubs from the WSDL files for extracting the data.
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs and Components to suit to the needs of the application.
  • Created Custom Objects and defined Lookup and Master - Detail relationships on the objects.
  • Involved in Unit Testing, Test Coverage and Code Review.
  • Experience in HTML5, AJAX, Java Script, JSON, and CSS3.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements.
  • Experience with maintain user roles, security and profiles.
  • Experience with Agile and Scrum methodologies.
  • Have experience in analysis and object oriented design, development and implementation of portal solutions and web based applications in C#, ASP.Net, SQL Server 2008, ADO. Net, Web services.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex, Visual Force, SOQL, SOSL, Salesforce1, Service CloudSales Cloud, Site.com, Communities, Reports & Dashboards, SOAP, RESTWeb Services.

Salesforce Tools: Data Loader, Informatica Cloud, Eclipse IDE, Force.com IDE.

Programming Languages: Java, C#, C, C++.

Web Technologies: SharePoint, ASP.Net, XML, Java Script, JBoss, JQuery, HTML5, CSSDatabases SQL Server, Oracle, MS-Access.

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008.

Documentation Tools: MS Office, MS Visio Pro, PowerPoint, Access, Excel.

Domain Knowledge: Financial, Utilities, Travel, Telecom, Healthcare.

Agile Tools: Rally, Visual Studio Team Foundation Server

PROFESSIONAL EXPERIENCE

Confidential, Fort Collins, CO

Salesforce Lead - Developer/Administrator

Environment: Salesforce.com, Skuid, Apex, Visual Force, SOQL, C#, SOAP, Webservices, Java Script, Query, Eclipse, HTML5, CSS3.

Responsibilities:

  • Build Criminal Justice Information System on Salesforce and Skuid.
  • Created modules for Pretrial, Day Reporting Centre, and Community Corrections.
  • Have created custom objects for offender profiles, investigations, criminal history.
  • Created Skuid modules and pages.
  • Customized Skuid pages with components and extended with Skuid JavaScript API.
  • Rendered Skuid components with inline code snippets.
  • Overrided standard salesforce tabs with Skuid.
  • Deployed different pages to different profiles in different scenarios with Page Assignments
  • Connected to Salesforce from .Net using SOAP and imported data.
  • Generated reports on offender information
  • Created pdf documents for offender work release.
  • Client Interaction and involved in orientation process.
  • Designed and developed visual force pages with custom controllers.
  • Have created and managed users, created roles and profiles, permission sets.

Confidential, San Antonio, TX

Salesforce Lead - Developer/Administrator

Environment: Salesforce.com, Salesforce1, Sales Cloud, Apex, Visual Force, SOQL, C#, SOAP, Webservices, Java Script, HTML5, CSS3.

Responsibilities:

  • Requirement gathering, analysis, design.
  • Created visual flows to place an order.
  • Medical case management with custom tasks and events.
  • Developed two step approval processes for top level management.
  • Customized page layouts for person accounts and cases.
  • Have written triggers to restrict a double meal menu for the day.
  • Defined several workflow rules including creating tasks, email alerts, outbound messaging and field updates.
  • Customized Salesforce1 navigation menu.
  • Extended Salesforce1 with Visual force page.
  • Created publisher actions in Salesforce1.
  • Designed and developed visual force pages with custom controllers.
  • Have created and managed users, created roles and profiles, permission sets.
  • Have written test classes and ensured code Deployment to production environment using Eclipse, ANT migration tools.

Confidential, Denver, CO

Salesforce Lead - Developer/Administrator

Environment: Salesforce.com, Sales Cloud, Site.com, Apex, Visual Force, SOQL, Web Services, Java Script, JQuery, HTML5, CSS3.

Responsibilities:

  • Requirement gathering, analysis, design.
  • Created site, site templates, and site pages using site.com.
  • Developed member portal using salesforce communities.
  • Customized page layouts for contacts, accounts, prospects.
  • Have created workflow rules and validation rules.
  • Generated reports for number of new customers, number of retained customers, number of open opportunities, close rate, revenue rate.
  • Designed and developed visual force pages with custom controllers.
  • Worked with varioussalesforce.comobjects likeAccounts, Contacts, Leads, Reports and Dashboards.
  • Have written triggers to update contact and case information.
  • Developed tabular, matrix reports and dashboards for different profiles based on the need in the organization.
  • Defined several workflows including creating tasks, email alerts, outbound messaging and field updates.
  • Created custom HTML email templates for mass communication.
  • Have created and managed users, created roles and profiles, permission sets.
  • Have written test classes and ensured code Deployment to production environment using Eclipse, ANT migration tools.

Confidential, Boise, ID

Salesforce Lead - Developer/Administrator

Environment: Salesforce.com, Service Cloud, Apex, Visual Force, SOQL, Web Services, Java Script, JQuery, CSS, Eclipse.

Responsibilities:

  • Creation of data model with custom and standard objects for HPFlowCM customers.
  • Customized page layouts for Accounts, Contacts and Opportunity objects.
  • Enhanced Service console dash board.
  • Provided call center interface with API.
  • Customized highlights panel and lists display.
  • Have written complex workflow rules, field updates and e-mail alerts.
  • Generated reports for number of new customers, number of retained customers, number of open opportunities, close rate, revenue rate.
  • Have created and managed users, created roles and profiles, permission sets.
  • Developed and configured tabular, matrix reports and dashboards for different profiles based on the need in the organization.
  • Created communities for customers and retailers for collaboration.
  • Have created validation rules for validating the data.
  • Implemented approval process to accept the data.
  • Have written triggers to calculate number of users of account.
  • Have written batch apex to calculate the average number of pages printed in last 30, 90, 120 days of each account.
  • Deployment to production environment using Eclipse, ANT migration tools.

Confidential, Denver, CO

Senior Salesforce Developer

Environment: Salesforce.com, Sales Cloud, Apex, VisualForce, NetDocuments, SOQL, Web Services, Java Script, JQuery.

Responsibilities:

  • Integration of NetDocuments with REST API.
  • Creation of repository, cabinets, groups and user in NetDocuments
  • Configuration of NetDocuments and ACL update on workspaces.
  • Automatic creation of workspace for each customer with privacy settings.
  • Invoked external web services, parsed xml response and persisted data in salesforce objects.
  • Creation of data model with custom and standard objects.
  • Created sites, site templates, site pages in site.com.
  • Creation of managed and unmanaged packages.
  • Generating classes from web services and parsing web service responses.
  • Have written complex workflow rules, field updates and e-mail alerts.
  • Have created and managed users, created roles and profiles, permission sets.
  • Developed and configured various reports and report folders for different user profiles based on the need in the organization.
  • Have created custom components to display high performing stocks.
  • Created customer portal for displaying customer details.
  • Have written test classes for controller classes, triggers.
  • Involved in ANT deployment for moving of meta data from one org to another org.

Confidential, EL Segundo, CA

(SFDC) SalesForce Developer

Environment: Salesforce.com, Service Cloud, Apex, VisualForce, SOQL, Web Services, Java Script, JQuery, Force IDE

Responsibilities:

  • Creation of shopping cart user interface to select multiple offers and packages.
  • Created service console dashboard.
  • Created call center with CTI api.
  • Customized highlights panel.
  • Customized push notifications.
  • Invoked external web services, parsed xml response and persisted data in salesforce objects.
  • Creation of data model with custom and standard objects.
  • Developed custom controllers and visual force pages.
  • Generating classes from web services and parsing web service responses.
  • Have written complex workflow rules, field updates and e-mail alerts.
  • Customized page layouts for Opportunity, Contacts and Accounts depending upon user Roles and Profiles.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Have created and managed users, created roles and profiles, permission sets.
  • Developed and configured various reports and report folders for different user profiles based on the need in the organization.
  • Deployment to production environment using ANT migration tools.

Confidential, San Antonio, TX

Senior SalesForce Developer

Environment: (SFDC) Salesforce.com, Apex, Visual force, SOQL, Java, Data Loader, Java Script, Eclipse IDE

Responsibilities:

  • Worked on various (SFDC) Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
  • Involved in Deployment, deployed all the Classes, Triggers, Objects, Components, Pages from one environment to another environment using Change Sets and Force.com IDE.
  • Manage page layouts, fields, and system interface/capabilities.
  • Create and manage Workflow Rules, Field Updates and E-mail Alerts.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
  • Integrated Sales force with Oracle using Informatica Power Center ETL tool.
  • Involved in various external applications integrating with (SFDC) Salesforce.com.
  • Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
  • Created different Custom objects, Custom fields for various business needs.
  • Worked with the (SFDC) Sales force to (SFDC) Salesforce functionality and automate the process for record sharing from one organization to another organization.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Used Data loader for data management in force.com platform and Knowledge in cast Iron.
  • Managed the Sandbox Environment and refresh the sandboxes and created the new Sandboxes for business needs.
  • Hands on experience in Administration setup like manage Users, Security Controls and Data Management.
  • Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
  • Involved in Mass imports and exports of data.
  • Customized page layouts for Opportunity, Contacts and Accounts depending upon user Roles and Profiles.
  • Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
  • Developed and configured various reports and report folders for different user profiles based on the need in the organization.
  • Customized tabs for among different business users groups and business centers.
  • Deployment to production environment using ANT migration tool.

Confidential, Manhasset, NY

(SFDC)SalesForce Developer

Environment: (SFDC) Salesforce.com, Sales Cloud, Apex, Visual Force, SOQL, Core Java, Java Script, Eclipse IDE

Responsibilities:

  • Implementing and managing various complex sales and service processes.
  • Administering users in (SFDC) Salesforce.com with focus on set up, profiles, roles, and teams.
  • Involved in administering and developing the user registration, customer routing in the (SFDC) Salesforce.com environment.
  • Developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Identifying the need of third party tools, required number of licenses and users
  • Managing enhancement and issue logs and participated in executing necessary development to address requests.
  • Extracted, Transformed, Loaded external data from Oracle to Salesforce using SOAP API.
  • Integrated external services with REST API.
  • Configured Chatter for real time feed updates and user profile.
  • Manage Sandbox environment and deployed.
  • Created visual force pages with apex classes and controllers.
  • Creating and managing workflow rules, data validation.
  • Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and Salesforce Web Services Java API.
  • Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry using case assignment rules.
  • Worked on various (SFDC) Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
  • Involved in various deployments, actively participated in deploying the classes, triggers, objects, components, pages from one environment to another environment.
  • Designed and deployed the Custom objects, Custom Fields, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
  • Customized page layouts for Opportunity, Contacts and Accounts depending upon user Roles and Profiles.
  • Implemented the requirements through Apex on (SFDC) Salesforce.com platform using Force.com IDE.
  • Customized the tabs among different business users groups and business centers
  • Management of mass imports and exports of data.
  • Deployed to production environment using ANT, Eclipse migration tools.

Confidential, West Chester, PA

(SFDC)SalesForce Developer

Environment: (SFDC) Salesforce.com, Apex, VisualForce, SOQL, Sales Cloud, Java Script, Force IDE, XML

Responsibilities:

  • Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Created sites using Sales force Site.com.
  • Automated sales process using Sales Cloud.
  • Creating and managing workflow rules, data validation and formula fields.
  • Designed various Visual Force Pages for supporting of Customer Portal and Learning Management Systems.
  • Involved in Deployment, deployed all the classes, triggers, objects, Static Resources, components, pages from one environment to another environment using Change Sets.
  • Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
  • Designed and deployed the Custom objects, Custom Fields, Custom tabs, Validation rules, Email Templates, Auto Response Rules, Assignment Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
  • Customized page layouts for Opportunity, Contacts and Accounts depending upon user Roles and Profiles.
  • Management of mass imports and exports of data.
  • Customized page layouts for Opportunity, Contacts and Accounts depending upon user Roles and Profiles.
  • Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Implemented the requirements on (SFDC) Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Customized tabs for among different business users groups and business centers.
  • Deployed to production environment using change sets and Force.com migration tools.

Confidential, Costa Mesa, CA

Sales Force Developer

Environment: ( SFDC) Salesforce, Apex, Visual Force, SOQL, C#, Web Services, Java Script, XML

Responsibilities:

  • Developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Worked on various (SFDC) Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
  • Involved in Deployment, deployed all the classes, triggers, objects, components, pages from one environment to another environment.
  • Involved in various external applications integrating with (SFDC) Salesforce.com.
  • Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
  • Implemented Service Cloud and Sales Cloud Functionality’s.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
  • Manage page layouts, fields, and system interface/capabilities.
  • Maintain internal files for digital marketing/direct marketing.
  • Maintenance of data entry standards & data integrity process.
  • Experience with maintain user roles, security and profiles.
  • Working with Scrum Agile methodology.
  • Create and manage workflow rules, field updates and email alerts.
  • Customized page layouts for Opportunity, Contacts and Accounts depending upon user Roles and Profiles.
  • Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Implemented the requirements on (SFDC) Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Imported data from (SFDC) Salesforce objects and generated reports in Excel.

Confidential, Kansas

Dot Net / SharePoint Developer

Environment: C#, ASP.Net, SharePoint, Oracle, Network Management System, HP Open View, CSS, JavaScript

Responsibilities:

  • Understood NMS system and HP Open view.
  • Involved in implementation and enhancement.
  • Involved in requirement gathering, analysis, design.
  • Created web services in C#.
  • Created web applications, site collections and sites using share point Central Administration.
  • Created master and content pages.
  • Interaction with the Lists and Libraries through object model.
  • Actively participated in testing and bug fixing.
  • Prepared requirement specification document.
  • Prepared user manual.

Confidential

Java Developer

Environment: Java, J2EE, JDBC, Servlets, EJB, Apache Server, JSP, Struts, SQL, HTML, JavaScript, JavaBeans, CSS.

Responsibilities:

  • Developed web application using Struts Framework.
  • Involved in capturing the business requirements, design, development and testing of the application.
  • Involved in documentation, review, analysis and fixed post production issues.
  • Designed and developed UI screens with XSLT and JSF (MVC) to provide interactive screens to display data.
  • Developed the business layer logic and implemented EJBs Session beans.
  • Maintained the Production and the Test systems.
  • Developed user interfaces using JSP, HTML and CSS.
  • Used Eclipse as IDE tool to develop the application.
  • Created Web.xml, Struts-config.xml, Validation.xml files to integrate all the components in the Struts framework.
  • Worked heavily with the Struts tags- used struts as the front controller to the web application.
  • Implemented validation framework for creation of validation.xml and used validation-rules.xml
  • Worked on bug fixing and enhancements on change requests

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