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Scrum Master/senior Business Analyst Resume

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SUMMARY

  • Accomplished Senior Business Analyst with over 8 years of professional experience in Project Manager/Business Analyst roles
  • Extensive experience in several facets of Information Systems including Agile Scrum/Waterfall/RUP SDLC
  • Expertise in conceptual UML design, requirements management and specification, project management, process implementation, client liaison and Quality Assurance
  • Proven track record in Content Management Systems, Data Warehousing, CRM Applications and Data Analysis
  • Extensive experience in varied aspects of Enterprise Analysis, Requirements Elicitation & Gathering, Requirements Documentation & Validation as per IIBA, IBM and other industry best practices
  • Certified Agile Product Owner and Scrum Master
  • Certified HIPAA Business Associate & Certified, IIBA Endorsed IT Business Analyst
  • Delivered Functional and User Acceptance Testing.
  • Expertise in all forms of User Documentation such as Use Case templates, Use Case List, Business Requirements Document (BRD), Vision & Scope Documents, Requirements Trace ability Matrix (RTM), Issues List, Change Request Forms (CRF), Requirements Development Plan
  • Experienced in creating UML Diagrams including Use Case Diagrams, Activity Flow Diagrams, Process Flow Diagrams, Swim lane Diagrams using MS Visio and Rational Rose
  • Expert in User Interface Designing by using Wire Frames and tools like MS Project and MS Visio
  • Well versed in Database Management Systems (DBMS), Data Warehousing (DW) concepts, Business Intelligence Technologies and Data Mapping.
  • Excellent Business writing skills in writing Business requirements document, USE Case Specifications, Functional Specifications, Systems Design Specification (SDS), Systems Requirements Specification (SRS).
  • Analytical, Versatile, excellent problem solving skills, possess teh ability to work under minimal supervision adheres to deadlines and motivated to excel.

TECHNICAL SKILLS

Operating Systems: Windows XP Professional/7/8.xx/Vista/ 2000/2008 / NT / MS - DOS / MAC OS / Mainframe / Linux

RDBMS: Microsoft SQL Server / MS-Access /IBM DB2 / Oracle 9/10/11.x

Modeling Language: UML / IBM Rational Method Composer, Rational RequisitePro, Rational TestManager, Rational ClearQuest

Tools: TRIZETTO Facets/Business Objects, MS-Office Excel, Word, Power Point / MS Project / MS Visio / MS Sharepoint / MS Outlook / Go to Meeting /WinRunner / Load Runner / Test Director / Quick Test Pro / Informatica 8.xx/Cognos 10.x, SalesForce CRM / Jira/ Rational Requirements Composer, Lotus Notes,Balsamiq

Documentation: Business Requirements Document (BRD), Vision & Scope Document, Use Case Template, Use Case List, Document of Understanding, (DOU), Statement of Work (SoW), System Requirements Specifications (SRS), Change Request Form (CRF), Test Cases, Defect Log, Requirements Development Plan, Business Process Document, Glossary Template, Issues List, Meeting Minutes, Training Documents, User Manuals

Business Modeling: Use Case Diagrams, Activity Flow Diagrams, Business Process Diagrams, Business Domain Model, Competitive Comparison Matrix, Feature Brainstorming Map, SWOT Analysis, Context Diagram, User Interface Wireframe, Organizational Chart, Data Flow Diagram, Data Model

Methodologies: AGILE SCRUM, ITILv2, Waterfall Model, Rational Unified Process (RUP)Iterative-Incremental Model, V-Shaped Model, Rapid Application Development (RAD)

Facilitation: Joint Application Development (JAD), Brainstorming, Walkthroughs, Peer ReviewsInspections, Audits, Status Updates, Focus Groups, Observation & Analysis of Existing Documentation/Software

Quality Assurance: User Acceptance Testing (UAT), Black Box Testing, System Testing, Unit & Integration Testing

Project Management: Effort Estimations, Cost Estimations, Resource Allocation, Scheduling, Project Kick-offProject Coordination, Risk Analysis, Configuration Management, Change Request Management and Project Closure

Business Areas: Healthcare, Banking, Finance, Retail, Insurance, Wealth Management,Logistics professional Experience

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master/Senior Business Analyst

Responsibilities:

  • Delivered a series of Continuous Improvement Money Movement initiatives to US Banks’ top Omni channel management.
  • Interact extensively with teh Business Area Subject Matter Experts to understand teh Product and Business Processes thoroughly. Identified opportunities for business process improvement through various meetings with business users and developers and initiated efforts to make improvements
  • Facilitated implementation of Software Applications across several internal US Bank services and channels including Online and Mobile Banking, 24 Hour Banking and Branch.
  • Extensively audited existing processes to alleviate user pain points and improve customer satisfaction via proposed functionality.
  • Demonstrated success working with stakeholder’s across multiple internal channels/services and external vendor agencies to capitalize on cutting edge technologies.
  • Developed and managed requirements artifacts: requirements specifications use cases, data journals, UX wireframes, process modeling, data modelling, glossaries and requirements traceability documentation.
  • Partnered with clients and various IT Teams to identify, analyze, recommend and implement technical solutions to business challenges.
  • Converted teh tactical and strategic business objectives of stakeholders into actionable items, delivering results dat enabled teh business to achieve their objectives.
  • Implemented Agile Scrum as a Project Management methodology within Online Banking and coached teh software development team in using teh same.
  • Collaborated with cross functional teams to gather business requirements related to ongoing development using Agile Estimating and Applied User Stories.
  • Facilitated Scrum Ceremonies: Stand Ups, Backlogs, Sprint Planning Meetings, Retrospectives, Demos, Story Board and Story writing.
  • Empowered teams to self-organize and grown cross functionally.
  • Protected team from over commitment by managing backlog, prioritizing defects/bugs and coordinating and tracking and communicating team velocity sprint release progress.

Confidential

Product Owner/Senior Business Analyst

Responsibilities:

  • Interact extensively with teh Business Area Subject Matter Experts to understand teh Product and Business Processes thoroughly. Identified opportunities for business process improvement through various meetings with business users and developers and initiated efforts to make improvements
  • Analysis of requirements, creating, and maintaining teh Business requirements document for software development project for a multi-tiered B2C website.
  • Created Requirement description document for teh application to include teh business requirements, technical requirements, non-functional requirements and error handling based on teh analysis performed while creating teh Process flows.
  • Set up definitions and process for Scoping, document test cases, test phases including Product test, integration test, system test and user acceptance test (UAT) for Client and Lender interface and documenting teh results.
  • Identified teh business experts for teh different modules and set up meetings with them to gather teh requirements for functionality, workflow, and business rules.
  • Coordinating with cross-functional teams in different locations for quality data and analysis.
  • Analyze data and document data requirements and technical and functional specs. Interact with Business Product team to understand and take required sign off on reference date like products.
  • Interact with technology team to understand teh data and information in teh systems used and to provide inputs to help design and development
  • Identified System Requirements, generated teh Business and Functional process models and established timelines, milestones and deliverables.
  • Conducted and participated in walkthroughs to discuss certain issues with teh development, design team and QA team.
  • Worked with teh user to define and document teh As-Is and To-Be business processes/business rules and assisted teh implementation team in defining business process requirements and specifications
  • Designed and developed Mockups using Balsamiq Mockup 3

Confidential

Project Manager/IT Business Analyst

Responsibilities:

  • Supported teh design and rollout of a robust, scalable and secure User Provisioning and Identity Management System, built on technology to support operations and care delivery.
  • Other projects involved Provider Touch point and Click to Call/Chat software
  • Established a lightweight Scrum project management process and helped team meet sprint goals.
  • Coached team members and clients on agile software development techniques.
  • Participated in other client projects to provide strategic assistance as needed.
  • Managed a team of engineers on site and off shore.
  • Validated requirements with stakeholders and teh project team and provided suggestions and recommendations.
  • Led internal review sessions to discuss issues and questions related to requirements documentation; worked with business stakeholders to review and resolve issues.
  • Captured all system requirements and ensure they are documented and included in User Stories.
  • Obtained approval from project’s Business Sponsor and key stakeholders on teh business requirements and scope on all assigned projects.
  • Performed teh BA function on assigned projects, including teh development of teh Project Definition Document (PDD) and teh Business Requirement Documents (BRD’s) and all associated work products.
  • Worked closely with teh Architects and Designers by reviewing user stories with them for feedback, to ensure these groups fully understand teh business requirements and deliver teh best technical solution.
  • Work closely with teh Quality Assurance group by reviewing all User Stories with them for feedback, to ensure teh business requirements are testable.
  • Incorporated feedback received from teh business stakeholders, as well as teh project team architects, designers, developers and quality assurance resources, to ensure completeness, understanding and buy in from all project stakeholders.
  • Excelled in guiding teh work of technical teams regarding following HIPAA privacy and security statutes, technology audit requirements
  • Helped define teh impacts of changes to artifacts and assisted with defining teh overall governance process for updates.
  • Took ownership of teh delivery of features/capabilities through teh development process
  • Ensured defect-free releases through careful planning, testing and QA efforts.
  • Experience working in virtual team environment.
  • Ensured defect-free releases through careful planning, testing and QA efforts.

Confidential, Richfield, MN

Advanced IT Business Analyst/Scrum Master

Responsibilities:

  • Provided full implementation support for teh roll out of an unprecedented Web Content Management Repository by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
  • Conducted Enterprise Analysis using IIBA techniques such as teh RACI Matrix, Onion Diagram, SIPOC, PESTLE, Ishikawa diagram and SMART.
  • Responsible for meeting with multiple stakeholders whose processes or systems rely on delivering, authoring or receiving web content.
  • Led Business Process Re-engineering efforts using Six Sigma methods to help radically improve current business processes and immediately implement breakthrough improvements in quality, cost and response time.
  • Lead requirements and process discovery sessions for helping define a content strategy for managing multiple content needs, into a consistent, content classification.
  • Consolidated deliverable in teh form of a detailed attribution list for each content type as define in teh overall content strategy which meets customer facing content as well as system attributes.
  • Helped define teh impacts of changes to teh content objects and assist with defining teh overall governance process for updates
  • Drove sprint planning and estimation
  • Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
  • Tracked and communicated team velocity and sprint/release progress
  • Worked with a cross-functional team including Engineering, System Test, Product Management, Operations, and Quality
  • Standardized Scrum practices across multiple Agile teams and communicated key performance information to teh wider organization
  • Identified and removed impediments, prevented distractions dat interfere with teh ability of teh team to deliver teh sprint goal.
  • Facilitated discussion and conflict resolution and empowered teh team to self-organize
  • Ensured teh team strives to make each increment of functionality potentially shippable
  • Improved systems by studying current practices; designing modifications.
  • Recommended controls by identifying problems; writing improved procedures.
  • Defined project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
  • Monitored project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
  • Maintained system protocols by writing and updating procedures.
  • Provided references for users by writing and maintaining user documentation; creating training guides and training users.

Confidential, Addison, TX

Advanced IT Business Analyst

Responsibilities:

  • Spearheaded teh upgrade of a suite of online banking (or Internet banking or E-banking) and Mobile Banking products dat allows customers to conduct financial transactions on a secured website/mobile device
  • Provided full implementation support for teh creation of a Healthcare Payment Systems according to IBM and IIBA doctrines
  • Led teh adoption of a cloud-based customer relationship management (CRM) software application dat can provide an intuitive, easy-to-use tool dat delivers an experience on par with polished consumer applications using Salesforce Professional
  • Ensured dat teh Salesforce.com transition strategy accounted for all of teh surrounding business issues dat would determine whether teh implementation succeeds or fails in teh long term by highlighting teh ROI in teh Vision & Scope Document
  • Determined teh right metrics to track, build teh infrastructure to report on these metrics, and most importantly, analyze teh results to find teh strategic insights for senior management via Salesforce.com
  • Executed Go-to-Market strategies across Salesforce.com’s growing product portfolio and geographic footprint
  • Implemented Agile Model of software development cycle by taking on teh Product Owner role by unpacking and refining requirements in preparation for teh Product Backlog
  • Acted as an Agile Team Member by supporting teh team with product backlog grooming activities.
  • Defined teh Project Vision & Scope by brainstorming with stakeholders as to how under current purchasing agreements direct payment to providers would be rendered
  • Worked under CMMI Level 5 quality standards
  • Facilitated JAD sessions involving direct and indirect stakeholders towards requirements efficiency.
  • Contributed to process re-engineering and workflow architecture.
  • Performed GAP Analysis to analyze discrepancies between existing version of teh product and gathered requirements.
  • Collaborated with teh IT Solution Architect to develop high and low level design documents in conjunction with design and development teams.
  • Prepared training documentation and provided training to end-user groups.
  • Elicited business and end-user requirements through exhaustive and collaborative interaction with business sponsors and end users
  • Adhered to BABOK tenants in terms of Requirement Gathering, Business Modeling and Enterprise Analysis.
  • Assisted in designing and developing Data Models and Data Marts dat support teh Business Intelligence Data Warehouse
  • Performed Feasibility Studies & SWOT Analysis to understand and perceive teh practicality of developing teh system.
  • Translated business requirements into functional and system requirements by following Functional Decomposition approach.
  • Led efforts to create teh Business Requirements Document (BRD) and System Requirements Specifications (SRS) documents
  • Extensively worked with Quality Analysts to make sure dat teh functionality meets requirements.
  • Performed User Acceptance Testing (UAT) to ensure teh satisfactory test of solution by users before moving teh solution to LIVE Environment.
  • Constructed workflow models such as Use Cases, Activity Flow Diagrams & Swim lane Diagrams using teh de facto industry standard i.e. UML 2.4.
  • Identified stakeholders, contributors, end users and technical resources dat must participate in teh project by performing Stakeholder Analysis using teh RACI Matrix & Impact Influence Diagrams
  • Assisted teh PMO Team in defining project tasks, resource requirements and by means of teh Work Breakdown Structure & GANTT Chart
  • Assessed proposed requirements changes by identifying teh impact of teh change on teh technical design and project schedule, putting together a high-level implementation plan, and determining teh level of effort to make teh change.
  • Documented change requests in a Change Request Form (CRF) and articulated whether teh change impacts teh project budget, schedule, or scope.

Confidential - Dallas, TX

Advanced Business Analyst

Responsibilities:

  • Analyzed legislation and presented an Impact Analysis to establish teh reasons behind teh HIPAA upgrade from version
  • Uncovered and accommodated teh forthcoming and mandatory ICD-10-CM and ICD-10-PCS code sets, which were scheduled to be implemented on October 1, 2013.
  • Participated in teh Gap Analyses of teh following: 837 Professional Claim, 837 Institutional Claim, 837 Dental Claim, 835 Health Care Claim Payment Advice, 270/271 Health Care Eligibility Benefit Inquiry and Response, 276/277 Health Care Claim Status Request and Response
  • Mapped teh major differences between ASC X12 versions 4010 and 5010
  • Provided full implementation support to a spectrum of Enterprise wide Hospital Information Systems (HIS) and Electronic Medical Record (EMR) solutions dat are designed to be both web-based and offer a touch screen user interface.
  • Gathered requirements for a suite of services dat is designed to empower teh physicians and medical professionals to acquire, store, transmit, archive, reconcile and visualize multi-modality digital medical information.
  • Authored teh Business Requirements Document using teh Volere Requirements Specification Template for teh Hospital Information System (HIS) designed for teh environment of today with teh adaptability to accommodate teh challenges of teh future.
  • Ensured dat teh complete system is certified by an ONC-ATCB to meet teh meaningful use criteria for ARRA stimulus funds and is also HIPPA compliant.
  • Provided an initial assessment to customers to judge teh ICD-10 readiness of their organizations was offered and on completing a detailed risk assessment process a basic plan is a roadmap dat equips customers to meet ICD-10 regulatory requirements was proposed.
  • Elicited, analyzed, and specified, verified, and managed core EHR functionality for charting, problem lists, medication management, electronic prescribing, allergy checks, order management, lab tests and document management, among other capabilities.
  • Translated Business and User Requirements into Functional and Non-Functional Requirements related to administrative, billing, clinical and secure messaging features.
  • Performed a range of Enterprise Analysis activities including GAP Analysis, SWOT Analysis and Feasibility Studies pertaining to an online Patient Portal dat is completely integrated with Electronic Health Records
  • Maintained & updated teh Requirements Trace ability Matrix throughout teh software development life cycle and upheld IIBA's Change Management Strategies throughout teh SDLC
  • Advocated for end-users to perform testing and problem analysis via User Acceptance Testing (UAT)
  • Responsible for creating Use Case, Activity Flow, Swim lane, FDD diagrams using UML 2.0 notation in MS Visio to capture system requirements and understand how teh system should work.
  • Facilitated teh elicitation & gathering of requirements from a wide array of heath care professionals by means of JAD Sessions, Brainstorming, Interviews, and Focus Groups & Surveys.
  • Managed change requests from business users and web developers and Change Control Board (CCB) sessions to resolve conflicts between keys users and web developers.
  • Translated Business requirements to functional and technical language with teh help of Use cases and UML diagrams for developers.
  • Provided valuable input on requests for modifications and enhancements.

Confidential - Dallas, TX

Advanced Business Analyst

Responsibilities:

  • Partnered closely with sales leadership to develop actionable, measurable projects and programs based on well articulated needs/ gaps for teh Salesforce.com implementation
  • Partner closely with peers and cross-organization colleagues to lead initiatives, get buy in and ensure action and adoption of Salesforce.com
  • Owned teh over teh full project life-cycle through pre-sales, analysis, solution design, system development and deployment on teh Salesforce.com and Force.com platform.
  • Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using teh UML (Unified Modeling Language) methodologies.
  • Worked on Wire frames to create teh design of teh Web-based E-portal application using Ms Visio.
  • Conducted JAD sessions with management, SME (Subject Matter Expertise), vendors, users and other stakeholders for open and pending issues.
  • Scheduled meetings with developers, SA’s (System Analyst) and testers to collaborate resource allocation and project completion.
  • Regularly worked with teh Change Control Board to manage requirements
  • Assisted teh PM as and when required especially as far as managing schedules and collaborating with different teams working on teh project were concerned
  • Analyzed and documented teh business requirements, meeting minutes, responses to questionnaires and got approval of teh documents from teh client in teh form of sign off.
  • Conducted JAD sessions during teh various stages of upgrading teh matching system and discuss teh current system preference.
  • Functioned as teh primary liaison between teh business line, operations, and teh technical areas throughout teh project cycle.
  • Involved in quality assurance phase planning, coordination an implementation of QA strategy for overall project.
  • Performed User Acceptance Testing (UAT) to validate user requirements and expectation.
  • Monitored project status to ensure progress toward completion, required procedural steps are completed fully and timely, participants are informed of progress.
  • Coordinated with systems partners to finalize designs and confirm requirements using wireframes
  • Analyzed, collected and prepared user requirements, definition, scope and expectations for deliverable plans.
  • Developed Requirement specifications and process diagrams including context, dataflow and decomposition diagrams Closely coordinated with both users and developers for arriving at mutually acceptable solutions.
  • Lead teh process throughout teh SDLC, which included requirements, specifications, design, analysis and testing utilizing AGILE SCRUM methodology.
  • Took a lead role in Change Requirements Management and assisted both teh client and project manager in resolving change management issues.

Confidential

Advanced IT Business Analyst

Responsibilities:

  • Conducted brainstorming and brainwriting sessions with teh Business Users to generate rapid idea generation and gather raw requirements
  • Facilitated JAD sessions to better understand teh business domain, requirements, project scope, use case analysis and screen designs
  • Followed IBM’s iterative Use Case driven process and templates for user- system interaction documentation and deployment.
  • Used Rational RequisitePro to create a Traceability Matrix between Use Cases Requirements and Test Cases
  • Assisted teh QA Team in developing Test plans, Test Cases and Test scripts
  • Performed in-depth GAP analysis with different business groups to determine teh end-user's AS-IS workflow and TO-BE business processes
  • Played a lead role in development of teh UI by creating wire frames and storyboards in IBM’s Rational Requirements Composer
  • Led Requirements Development Workshops with teh business line and end users to analyze and detail functional and non-functional requirements
  • Clarified business and technical process flows via Swim lane and Activity Flow Diagrams created in Rational Rose
  • Collaborated with teh users on User Acceptance Testing (UAT) to ensure dat teh developed product behavior met teh stakeholders requirements
  • Facilitated Defect Tracking and correction.
  • Created teh Project Vision & Scope Document by describing primarily teh goals, objective and scope of teh project.
  • Assisted via phone/email by providing solutions through presentations and various screenshots, which in turn helped them to understand teh process swiftly.
  • Was responsible for creating detailed documentation pertaining to business and system requirements, process flows, and data models etc and encapsulating them into teh Business Requirements Document (BRD)
  • Interacted with various members at teh management level to understand business decision and analysis needs in order to generate appropriate and relevant data analysis reports.
  • Worked with teh technical team to ensure dat varied changes including configuration change requests

Confidential - Philadelphia, PA

Junior IT Business Analyst

Responsibilities:

  • Gathered metrics of teh whole business analysis team, obtained and consolidated weekly and daily status reports of teh team and updated teh status to project manager.
  • Created System Use Cases in accordance to teh requirement of teh client.
  • Responsible for translating Business Requirement Documents into functional specifications and test plans.
  • Utilized guidelines and artifacts of RUP to strategize teh implementation of Rational Unified Process effort in different iterations and phases of software development life cycle.
  • Created screen flow diagrams using VISIO and created screen design specifications for teh mockups designed.
  • Assisted teh QA Team with Manual Testing
  • Created and organized original user and system requirements into use cases in UML diagrams and system user interface diagrams.
  • Prepared internal and external procedures and conducted classroom training on teh use of teh system and process.
  • Guided development team in their tasks by providing walkthroughs in teh face of enhancements and new change requests.
  • Fashioned prototypes and storyboards to be used by teh developers for development.

Confidential

Junior IT Business Analyst

Responsibilities:

  • Managed all aspects of multiple web development projects, including planning, design, development, QA testing and deployment with teh goal of increased site visitors
  • Work as a liaison between developers and editorial groups.
  • Gathered Datawarehousing Requirements
  • Followed Agile Scrum process in fast-changing multi-project environment and incrementally collect requirements from business owners delivering projects in rapid iterations.
  • Identified, validated and documented Client's Requirements for a Data Warehouse, Data Mart or Decision Support System with confidence
  • Ensured dat raw business data harvested from legacy transaction processing systems and other data sources is transformed into powerful Business Intelligence
  • Implemented latest practical techniques & best practices for specifying DW systems
  • Worked directly and interactively with business clients in defining project requirements

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