SUMMARY

• Around 6 Years of experience in Salesforce.com CRM and Force.com platform with proficiency as administrator and Developer and around 1year of experience as java developer.
• Experience in Salesforce CRM Implementations, Analysis, Design, Development, Configuration, Integration, Supporting the cloud applications, communities, and migration from classic to lightning, lightning components development.
• Experienced in implementing Visualforce pages, Web Services, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards to achieve complex business functionalities.
• Experience in Integrating Salesforce Data with 3rd Party Systems Using SOAP and REST API Web Services.
• SFDC development using Apex Classes, and Custom Controllers, Controller extensions, tests, test cases, SOQL, SOSL, MVC architecture and Force.com IDE from scratch
• Proficient in establishing strong relationships with Engineering, Quality, Regulatory etc.,
• Good understanding of software Development Life Cycle (SDLC) and Agile with Expertise in requirement gathering, Analysis, Designing, Development and Testing.
• Build Apps Visually with Lightning App Builder. Developed re - usable UI Components with the Lightning Framework.
• Writing Apex batches, Schedule classes by implementing interfaces to process large data sets.
• Salesforce CRM UI customization using Apex, Custom Controllers, Visual force, CSS, JavaScript libraries
• Experience in Salesforce.com configuration in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Custom Formula Fields, Field Dependencies, Validation Rules, Assignment rules,Workflows and Approval Processes, etc.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation, and formula fields to the custom objects.
• Experience in SOAP API, REST API, Call Outs, Batch and Schedule Apex programs
• Efficient in executing collection of business requirements and business needs and maintaining scope.
• Customized and deployed new apps for mobiles using salesforce lightning.
• Experience in upgrading some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Good working knowledge in querying salesforce.com database using SOQL and SOSL queries using Force.com Explorer.
• Salesforce Integration Tool:Apex Data Loader, SOAP, web Services, WSDL, Eclipse Force.com IDE Plug-in, Connector, Informatica Cloud Data Wizard, Data loader, Force.com Apex Explorer, Workbench, Force.com Platform (Sandbox and Production), Force.com Excel Connector.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code with respect to those limits.
• Rich experience in Administration, Development and Maintenance of Salesforce Orgs and Custom User Interface using Force.com, Visual Force, Custom Controllers, CSS, Java Script, AJAX and APEX to fulfill the functional needs.
• Created and maintained documentation on processes, policies and application configuration and user support materials.
• Good experience in designing and developing the SOAP and REST Integrations (Consuming and exposing API’s in force.com platform)
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance Testing to prove that system conform to specifications of business and Quality Requirements.
• Experience working with Salesforce.com sandbox and production environments.
• Created and maintained user profiles, workflows, dashboards on Salesforce and other CRM software.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Efficient in completing regular internal system audits and prepare for upgrades and manage datafeeds and other integrations.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Set permissions for users using Object-Level and Field-Level security best practices.
• Having good knowledge in writing test classes before deploying into production.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Skilled in customizing Standard Objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns as per client’s need.
• Strong knowledge in App-Exchange Applications for integrating with Third Party Applications.
• A skilled problem solver and an efficient team player. Can effectively work in both independent and collaborative work environments.
• Excellent communication and inter-personal skills.

TECHNICAL SKILLS

Salesforce.comAdministration: Reports and Dashboards, User Profiles, Opportunities, security, sharing rules, workflow rules, custom objects, Approval process, Page layouts, formula fields, picklists, set permissions, Validation rules, App Exchange, custom lists, Email Templatesetc.

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers) HTML, Ajax, XML, RES, SOAP API’s, salesforce CRM, Community cloud, apex explorer, apex dataloader

SFDC Tools: Data Loader, Force.com IDE, Import Wizard, Eclipse

Programming Languages: C, C++, java

Database: Microsoft SQL Server

Web Technologies: XML, HTML, JavaScript, CSS

Methodologies: Agile, Scrum, SDLC

Operating Systems: Windows 2000, XP, Vista and Mac OS-9/10

PROFESSIONAL EXPERIENCE

Confidential, California

Salesforce Developer

Responsibilities:

• Management of support system setup for creating and resolving tickets.
• User and business interactions for resolution of issues and updating the status of tickets in system.
• Involved in various activities of the project like development meeting, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements.
• Worked in Agile methodology, attended daily scrum meetings, weekly grooming meetings and sprint review meetings.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible withlightning.
• Created the workflows for automated lead routing, lead escalation, alerts, and custom coaching plans.
• Developed Apex program and Apex triggers for various functional needs and worked with dynamic Apex to access objects and fields to describe information, execute SOQL, SOSL and DML queries from scratch
• Developed web apps for desktop using Salesforce Lightning Component UI framework.
• Responsible for handling the defects and enhancements.
• Experience in working onSalesCloud(Partner Portals) as well as ServiceCloud(Customer Portals). Good knowledge in writing test classes before deploying into production.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages and Custom Approval Processes.
• Managing users over all the organization based on their profiles and making enhancements to the page layouts of standard, custom objects and configured the permissions based on the organization hierarchy.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Apex Data Loader to migrate data such as accounts, campaigns from legacy system ACT.
• Added Budget object to the Campaign resulting into ability of managers to effectively allocate budgets and review based on budget reporting.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Provided support ongoing salesforce.com maintenance and administration services including custom objects, workflow, campaign management and triggers.
• Created profiles and implemented Object level security and field level security to hide critical information.
• Automated 80% of our manual processes using declarative tools like workflows, process builder, Flows, Approval processes and formula fields thus reducing significant manual effort across all our internal teams.
• Performing data migrations using Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Involved in developing Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Managing and implementing customization requests by Business users, including Formula fields, Validation rules, Workflow Rules and Workflow Approvals.
• Enabled chatter for the organization and to communicate with the users in the organization.

Environment: Salesforce.com Platform, Lightning Experience, Lightning Components, Standard and Custom objects, Validation rules, Workflow and Approvals, Record types, Reports, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, JAVA/J2EE, Custom Tabs, Access and Security Controls, Rest API, Force.com IDE.

Confidential

Salesforce Developer

Responsibilities:

• Designed and Developed Visual Force pages, Custom controller, Controller extensions.
• Worked on integration with AppExchange packages like Grid-buddy from the AppExchange package.
• Configured lookup and master-detail relationships, picklist, and field dependency on custom objects.
• Extensively used export, insert and update functions in data loader.
• Participated for preparing the Technical Design Document regarding the user requirement.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force Pages to develop custom business logic.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.Created new sandboxes and deployed Components and Data from one environment to another and managed sandbox refreshes.
• Designed, Developed and Deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs of the application.
• Wrote Apex Triggers to implement business logic which sends E-Mails to the customers.
• Configured Single Sign On by creating a connected App with OAuth2.0.
• Customized the Company Profile, page layouts, record types, security & Access Controls as per the Organization Requirements.
• Interacted with the Confidential premium tech support team on a regular basis.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Designed & Deployed the Custom objects, Custom tabs, Validation rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.
• Created Custom Reports to track the Cases, assets to be available to different levels in the organization based on their Profiles.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Configured Profiles and Permission set to meet the Information security needs of the organization.
• Help users with Chatter teams/Groups and follow application as well.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.

Environment: Apex, Visual force, Apex Classes, Apex triggers, Visual force, Pages, Batch Apex, Schedule Apex, Workflows and Approvals, Data Warehousing, Case Management, Automation, Sandbox testing, SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential

Java Developer

Responsibilities:

• Used and implemented Spring MVC 3.0 to decouple the object classes dependency, to keep the MVC configuration simple.
• Implemented AJAX to make web pages more interactive, also enabling switching between different independent tabs.
• Extensively used Eclipse for writing code
• Written *.hbm.xml file for developed POJO to map the object to relational database.
• Designed and implemented data model using Hibernate 3.0 as the persistence layer that uses Oracle as backend database.
• Used LDAP for Authentication and Authorization
• Transfer of data from presentation tier to web tier is done using Value Object (VO)
• Developed front end modules and consumed various Web services in the business layer using protocols like SOAP, UDDI and WSDL for business processes like financial resolver, net worth calculator, Credit Card Application, and tax calculator etc. in the application
• Developed web services using Restful.