SUMMARY

• Over 7 years of IT experience that includes 5+ years’ Experience in Salesforce.com CRM platform as a Developer and Administrator. Strong knowledge in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object - oriented enterprise applications.
• In Depth understanding of the Salesforce.com CRM application as well as Force.com IDE from a development standpoint, including configurations using Force.com Builder and customizations using Apex and Visualforce.
• Extensive experience in development of Salesforce.com applications, designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows and Approval Processes for automated alerts, field updates and Email generation according to application requirements.
• Knowledge in creating Picklists, Dependent Picklist, Tabs, Role based Page layouts, Validation Rules, Email Templates, Workflow Alerts and Actions, Workflow Approval, Approval Processes, and Custom Reports.
• Expertise with Salesforce.com Sandbox and production environments. Experience building Visualforce Pages, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Developed Lightning Components Framework and built a Lightning component using AURA Framework.
• Upgraded some Apps fromSalesforce ClassictoLightning Experienceto develop rich user interface and better interaction of pages and EnabledAura Framework, by addingAura AttributesandAura HandlersforEventsto focus on Logic and Interactions in Lightning Applications.
• Strong Salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes, Visual force pages, App Exchange Package & Custom Application.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visualforce, which support critical processes and workflows.
• In-depth experience in CRM business processes like Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Proficient in dealing with functionalities related to Sales cloud & Service cloud, Marketing cloud.
• Implemented Data segregation through Record Types and Field level security and efficient in monitoring Apex asynchronous processing usingfuture methods,batch apex, controlling processes withqueueable apexand scheduling jobs usingapex scheduler.
• UsedSOQLandSOSLQueries withinGovernor limitsfor data fetching and manipulation needs of the application.
• Used Web Services to Integrate Salesforce application with external applications using REST API and SOAP API.
• Used tools like Data Loader and Import Wizard to migrate data between environments.
• Migrating the data to salesforce using dataloader.io which help in gathering the record and updating the database.
• Developed and configured various Custom Reports and Dashboards for different users to help them understand and analyze the business better.
• Experienced in working with clients to map out their existing Business Processes to SFDC and providing system-based solutions that increase efficiency and reduce operating costs.
• Involved in tracking bugs and expertise in using Agile Methodology for project management tickets in JIRA.
• Strong Knowledge in SalesforceAdministration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Hands on working experience inRole Hierarchy, Custom Profilesandpublic Groupscreation and user management.
• Expert in implementing security and sharing rules on object, field, record level for various users at various levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Good Leadership and Interpersonal skills. Good Team player with ability to work effectively with all levels of the organization and individually as well.
• Flexible and willing to undertake a variety of challenging tasks and projects.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, S Controls, Salesforce Outlook, Apex Web Services, Workflow & Approvals, Dashboards, Apex Data Loader.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform Tools/Technologies: HTML, CSS, JavaScript.

Database Tools: SQL, PL/SQL, SOQL, SOSL.

Languages: Apex, Java, Java Script, HTML, XML, XHTML, SQL

Operating Systems: Windows XP / 2000 / Vista, Windows Server 2008, Windows 7, LINUX, Mac.

PROFESSIONAL EXPERIENCE

Confidential, Memphis, TN

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather requirements, design, development, implementation & enhancement of projects usingSalesforce.com CRM& followed Agile (SCRUM)Methodology.
• EnabledAuraframework, by adding Aura attributes and Aura Handlers for Events to focus on logic Developed Lightning Apps usingLightning Design System.
• Worked with SalesforceLightningschema builder, process builder, app builder, components andlightningconnect.
• Involved in developing, debugging, testing, and deploying of Lightning Web Components using Visual Studio Code and Salesforce DX.
• Creating/Customizing objects, record types, fields and their relationships, picklists, related lists, and pagelayouts in Salesforce environment based on business processes.
• Reengineering/Optimizing visual workflow for multiple sales and support processes based on users'feedback.
• Good Experience with Sales Processes and Implemented features using Salesforce to enhance the user's sales pipeline management and track other business flows.
• Managing and administering organization wide default settings, user profiles, role hierarchies, sharingcapabilities and field level securities.
• Administrated and monitored the company's Salesforce Sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Implementing and coordination of day-to-day email operations, building and segmenting audiences, and involved in creatingautomated campaigns.
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages.
• Designed Test Scenarios and Expected results for the Use Cases and documented them and Implemented mass data loads using Data Loader and performed data migration of CSV files into salesforce application.
• Worked on tools like Work bench, Data loader, Demand tools for mass updates, import and export of data using dataloader.io.
• Integrated the SOAP/REST API based web services on demand for extracting the data from external systems.
• Designed UI screens using JSP, CSS, Java Script, and HTML and made page designs, search formats to organize fields, custom links, related lists, and different segments on detail pages.
• Contributed to the development and testing of web services to integrate with external system.
• Created Visual Force pages and components to render data from associated controllers as needed
• Created Objects and Field level security to hide the critical information on the profile users.
• Imported accounts and contacts data through Import Wizard.
• Implemented an automated CI/CD pipeline with GitLab to conduct code reviews, manage issues, collaborate on merge requests, and automate workflows through GitLab pipelines before changes get to production environment.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, SOAP, SOQL, SOSL, Sandbox, Eclipse IDE Plug-in, Windows 7.

Confidential, Boca Raton, FL

Salesforce Admin/Developer

Responsibilities:

• Interacted with Business Stakeholders to gather the requirements and implement these requirements.
• Designed and developed Apex Classes, Controller Classes, and Apex Triggers for functional needs in the application.
• Developed the application interface using Visual Force Pages and Apex.
• Created Aura Components to expose the code which are to me shared and server-side controllers to meet the business requirements.
• Designed and enhanced functionality of several Aura Components (LWC) by optimizing code in the component bundle consisting of Markup, JavaScript, and CSS files.
• Agile Development Methodology was followed for implementing the application.
• Created custom reports and dashboards for analyzing the information provided by the user.
• Designed, implemented the custom objects, Custom tabs, Validation rules, Page Layouts, Compact Layouts, communities, chatter to suit the needs of the Application.
• Used Sales force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management.
• Configured and worked with various salesforce.com CRM standard objects Lead, Account, Contact, Opportunity, Campaign, Cases and Solutions and created custom Objects, Fields of various data types and established relationships using Lookup, Master-Detail and created Junction objects.
• Worked on creating the users and assigning the roles, profiles for different users in the organization.
• Created Object and Field level security to hide the critical information on the profile users.
• Created Workflow rules, defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Custom Formula, Filed Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Integration of Sales cloud with external information systems using REST API web services.
• Responsible for managing Profiles, roles, public groups, queues, Permission sets, Sharing settings in the Organization.
• Utilized Data Management tools like Data Loader, Jitterbit for bulk import/export of data from SQL database connection and CSV files to Sandbox orgs for testing functionality of certain lightning components.
• Used SOQL and SOSL within Governor Limits for data manipulation needs of the application using the platform database objects.
• Involved in Unit Testing using Test Methods of Force.Com utilities.
• Deployed changes from SFDC sandbox environment to Production environment using change sets and Force.com IDE tool.
• Conduct knowledge transfer sessions for associate resources working in SFDC technology.

Environment: Force.com Platform, Apex, SOAP API, Rest Webservices, Visual Force, Data loader, Java, Security Controls, Sandbox, CSV, Windows 07.

Confidential, Columbia, MD

Salesforce Admin/Developer

Responsibilities:

• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles,Roles,and Page Layoutsand configured thePermissionsbased on the Organization hierarchy requirements.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data from .csv files.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• Developed business documents for Salesforce.com Custom objects.
• Implemented Salesforce web services to connect different systems.
• DevelopedCascading Style Sheets (CSS)for creating effects inVisual force pages.
• Developed severalCustom Reports&Dashboardsto better assist managers and report folder to provide report accessibility to appropriate personnel.
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates.
• ImplementedPicklists, Dependent Picklists, lookups, Master- detail relationships, validation, and formula fields to the custom objects.
• Working on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed variousApex classes,Controller classesandApex Triggersfor various functional needs in the application.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Provided thetrainingto Business users about the system.

Environment: Saleforce.com, Service cloud, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows

Confidential, Pittsburg, PA

Salesforce Admin/Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controllers to provide functionality to the visual pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships and formula fields to the custom objects.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions sets based on the organizational hierarchy.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events, and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce with Oracle database.
• Well used Apex data loader using “Insert”, “Delete”, “Update”, “Upsert” and so on.
• Created Support Pages for end users using HTML, JQuery, JavaScript, and Visual Force.
• Invocated the queries and Apex methods from JavaScript.
• Coordinated with the development team for the defects, which were raised in UAT.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential

Jr. Software Engineer

Responsibilities:

• Worked with clients to list down the requirement and prepared designed documents.
• Redesigned the GUI using HTML and CSS.
• Developed validation codes for various fields using Java Script.
• Developed and deployed UI layer logics of sites using JSP, XML, JavaScript, HTML, and CSS.
• Developed SQL queries and XML to retrieve and process the data from DB2 database.
• Involved in fixing the bugs.
• Involved in promoting the changes and enhancements to the production.
• Designed and developed Reports using Crystal Reports.
• Involved in application release and responsible for defect free migration in different environments.
• Responsible for identifying repetitive problems in application and come up with the solutions to fix them.
• Responsible for production support and maintenance of various releases.
• Responsible for handling and coordination with the offshore team and resource management based on the client requirement.

Environment: Eclipse 3.2, JIRA, Java, J2EE, Java Script, JQuery, JSP, Servlets, CSS, HTML, SQL, Oracle.