SUMMARY

• 8+ years of experience in Salesforce.com CRM Platform both as Administrator and Developer.
• Certified Salesforce.com Administrator and Platform Developer - I with proficiency in Salesforce CRM and Force.com platform.
• Excellent understanding of Force.com architecture and sound working knowledge on Object oriented programming and core java concepts.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Community Cloud. Expertise in Vlocity application modules like Insurance,Communications.
• The OmniScript form can be configured to include information on the interface, but to collapse (i.e., hide) that information by default (see below).
• Involved in building Custom Applications that includes administration, configuration, implementing and support experience with Force.com platform.
• Experienced in customizing and implementing Objects, Custom Apps, Layouts, Tabs, Validation Rules, Workflows, Approval process, Salesforce Flows, Assignment/Sharing Rules.
• Experience with AWS, Cloud, API, Jenkins, GIT, Azure, CI/CD pipelines, Visualforce, Apex, ANT
• Experience in performing the administrative related tasks like consigning Roles, creating Profiles, Permission sets, Users, queues, Email Alerts and Page Layouts, Master-Detail, Lookup Relationships, Junction Objects, Reports and Dashboards as per requirements. Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Lead, advocate and enforce solid CI/CD best PolSource Devops practices.
• Adept in Unified Modeling Language (UML) and creating Use Case Diagrams, Data Flow Diagrams, Flow Diagrams (Business and Navigation) and Sequence Diagrams.
• Closely worked with Product Managers on creating Visio flows.
• Experienced at facilitating Joint Requirement Planning (JRP) and Joint Application Development (JAD) sessions with Subject Matter Experts (SMEs) /end users/development group/Client, asking detailed functionality aspects of business process and carefully updating the information related to requirements.
• The OmniScript form (see below) provides important additional context by automatically displaying a list of all the steps (screens) that the user needs to complete, and flagging their current step.
• Coordinating project kick-off meeting, sprint planning meetings, sprint review/demo meetings, sprint retrospectives, daily scrum meetings with Scrum teams.
• Involved in Automated business process by using Workflow Rules and Approval Process for automated alerts, field updates, and Email generation according to application requirement.
• Experience in SFDC development using APEX Classes, Triggers, SOQL & SOSL queries with consideration to Governor Limits.
• Lead architecture and design of billing and contract management capability in the order to cash space, leveraging Salesforce CPQ and Billing
• Captured requirements as agile user stories and expand stories into narratives to ensure a standard team understanding of the requirements; guide prioritization of requirements based on business value, risk, architectural significance, and other drivers
• The OmniScript form can be configured to include information on the interface, but to collapse (i.e., hide) that information by default (see below).
• Extensive knowledge of product configuration, complex pricing rules & sequence, quote configurator plugins & Salesforce CPQ APIs
• Expertise in Vlocity application modules like Insurance,Communications.
• Experience with Visualforce Pages, S-Controls, Force.com IDE, Lightning Components, Lightning Web Components.
• Experience in salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Proficiency in Salesforce Lightning
• Good knowledge on implementing Price Rules, Constraint Rules, Categories, Price List, Quote Creationand few more complex pricings functionalities using vlocity
• Experience with Flow Builder, Cases, Reports Dashboards and Process Builder
• Experience with deployment management
• Ability to work with cross functional teams.
• Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce in order to support business requirements,
• The OmniScript form can be configured to include information on the interface, but to collapse (i.e., hide) that information by default (see below).
• A demonstrated ability to understand and articulate complex processes and translate them into easily understandable requirements
• The OmniScript form (see below) provides important additional context by automatically displaying a list of all the steps (screens) that the user needs to complete, and flagging their current step.
• Experience in Salesforce lightning schema builder, process builder, app builder, Lightning components, Lightning Web components.
• The OmniScript form fields provide powerful options for ensuring users enter the correct data in the required format. For example, in the Mobile field (see below),
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Worked on designing SOAP/REST APIs integration architecture to provide the programming interface to interact with Force.com.
• Vlocity certification strongly preferred - Apex Class and Visual force development should met NTT DATA and Salesforce.
• Experience in developing Web Services using SOAP and REST API’s
• Responsible for creating Reports and Dashboards for Business Users.
• Experience in data migration, handling large sets of data using Import wizard, Apex Data Loader, and Bulk APIs in Salesforce. Performed GAP ANALYSIS between the “AS-IS” models of the Current system and “TO-BE” model to identify the project gaps.
• Use them on any device via any channel, without having to change the configuration. Unlike screen flows, OmniScripts are responsive.
• Worked with Different Approaches like Duration Analysis, Cost Benefit analysis, Job Shadowing, Etc.
• Worked towards preparation of requirements management plan, business and functional requirement documents and creating RFP for the required projects.
• Worked on User Management in SFDC by creating Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Assisted with Automation of Business Rules with Record Types, Validation Rules, Work Flows and Process Builder.
• Planned and conducted requirements Elicitation meetings with business to collect Non-Functional and Functional requirements related to Salesforce initiatives.
• Conducted brainstorming sessions with the development team during the requirements stage level analysis.
• The OmniScript form can be configured to include information on the interface, but to collapse (i.e., hide) that information by default (see below).
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Worked on various Salesforce.com objects like Leads, Case Management, Accounts, Contacts, Content and Reports.
• Analyzed the changes performed in CRM application for marketing, sales etc., translated them to business and functional requirements for Sales and Service Clouds in SFDC.
• Configured Partner portals (Communities) for better communication between IT teams and Business users
• Use them on any device via any channel, without having to change the configuration. Unlike screen flows, OmniScripts are responsive.
• Collaborated with Sales and Marketing teams in Lead and Opportunity Generation Process by marketing automation on Sales Cloud.
• Apex Programming and Force.com Capabilities - Vlocity Health Quoting Developer preferred - SFDC Certification Architect is an advantage - Experience in Continuous Integration is preferred Basic Qualifications4 Year College Degree (preferably in Computer Science or Business)SalesForce.com Certifications Preferred
• Worked with Service teams for Service automation for the easy routing of cases to agents using Email to case and Web to case, and Entitlement feature in Service Cloud. Good knowledge on implementing Price Rules, Constraint Rules, Categories, Price List, Quote Creationand few more complex pricings functionalities using vlocity
• Designed and developed workflow rules, validation rules, customizations with in Salesforce.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.
• Implemented various Custom Reports and deployed them for different business user levels.
• Experience in functionality testing, Unit Testing, System Integration Testing, Load testing, and Regression testing
• Provide day to day CPQ platform and user support
• Ability to document as-is and to-be architecture solutions.
• Vlocity certification strongly preferred - Apex Class and Visual force development should met NTT DATA and Salesforce.
• A result-driven, analytical, and coherent software developer with excellent skills in programming languages like Java and web technologies like HTML, CSS, XML, JSP and JavaScript.
• Collaborated with multiple implementation partners, vendors, and client resources, contributed to the smooth and successful delivery of many projects simultaneously.
• Working with integrated applications such as Oracle CPQ, D&B, Heroku, AWS etc.
• Good experience in assisting management in terms of project scoping, estimates and project scheduling.
• Worked in Agile Framework methodology and participated in Sprint grooming, retrospectives, daily stand ups for project planning.

TECHNICAL SKILLS

Salesforce Technologies: Saleforce.com platform, Apex Language, Apex Trigger, Apex Class & Apex, Visual Force, SOSL, SOQL, Email Services, Sales Cloud, Service Cloud, Community Cloud, Lightning, Formula, Validation rules, Controllers, Users, Packages, Data Loader, Import Wizards, vlocity Workflow Rules& Approvals Process, Process Builder, Communication Templates, web services SOAP, REST, Lightning web Components

Custom Integration & Mgmt. Tools: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Sandbox Data Loading, MS Visio, HP ALM, QC, JIRA, GIT HUB, OmniScript

Force.com Tools: Force.com Explorer, Eclipse IDE plug-in, OmniScript, Apex Data Loader, ETL Data Extraction, Workbench, Force.com Apex Explorer, ANT Migration Tool, vlocity Force.com Excel Connector and Force.com Eclipse IDE Plug-in

Scripting Languages: HTML5, CSS3, JavaScript, Bootstrap, jQuery, JSON, AJAX, XML.

PROFESSIONAL EXPERIENCE

Confidential, Fort Collins, CO

Sr. Salesforce Developer/Admin

Responsibilities:

• Worked on both Administration and Development of the project, Worked on Sales, Service and Community Cloud.
• Maintained and developed the Custom objects, Custom fields, Custom tabs, and Validation rules and S-Controls HTML, JavaScript. Expert Salesforce.com admin, solution design and implementation capability
• Proven development (Apex, SOQL, API, Lightning Components) experience with Salesforce is required
• Excellent documentation / solution design skills Good knowledge on implementing Price Rules, Constraint Rules, Categories, Price List, Quote Creationand few more complex pricings functionalities using velocity
• Identify and Align customer's business requirements to the native Vlocity functionality and construct a development plan that will deliver the desired solution
• Data obsessed: duplicate management, data integrity, change control, definitional integrity, documentation (data dictionary) Gathered Business and Functional Requirements and worked on RFP, BRD, FRD creation during JAD sessions.
• Interacted with the stakeholders, developers, Project Manager and SME's to formulate Business Processes.
• Use them on any device via any channel, without having to change the configuration. Unlike screen flows, OmniScripts are responsive.
• Worked in Cross Functional team environment, served as a liaison between SME's, Project Manager, and stakeholders to ensure accuracy in the SFDC implementation and other business requirement.
• Developed Customer portal to implement Web-to-lead functionality and enable lead capturing in real time and implemented and automation products with marketing automation techniques.
• Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce in order to support business requirements,
• Perform development, testing, implementation, documentation within the Salesforce Industries/Vlocity platform
• Familiarity with CPQ (Configure Price Quote), Informatica Cloud, and MS SQL Enterprise Manager a big plus.
• Vlocity certification strongly preferred - Apex Class and Visual force development should met NTT DATA and Salesforce.
• Developed Apex Classes, Controller Classes, and Apex Triggers on Force.com for various functional needs in the application and created lightning pages, Lightning web Components for customized user interface.
• Retrieved customer data from third party APIs and migrated the data to be displayed on Salesforce Lightning Web Components.
• Created Lightning Web Components Apps and Customized Lightningweb components using JavaScript on client side and Apex on server side.
• Developed Lightning Web Components as per the enhancement requirements for the existing lightning application.
• Experienced in creatingLightningComponents, usedLightningDesign System to convert existing Visualforce pages tolightningcomponents. minor and standard changes for the respective technology tower - Implement Vlocity solution for in the health insurance sector - Able to work independently and Single resource projects
• Involved in creating Lightning Web Components to make callouts on controller side, integrated salesforce with external applications using REST/SOAP web services.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for events to focus on logic and interactions in Lightning Applications. Involved in end-to-end testing and gathering feedback from business users.
• Use the computer in the analysis and solution of business problems, such as development of integrated production and inventory control and cost analysis systems.
• Created Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria. minor and standard changes for the respective technology tower - Implement Vlocity solution for in the health insurance sector - Able to work independently and Single resource projects
• Working with integrated applications such as Oracle CPQ, D&B, Heroku, AWS etc.
• Implemented administrations to help Service cloud execution, which incorporates Order Status Query, Asset/item query, Claim status query, Up-Sell and Cross-offer related administrations.
• Used SOQL, SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Involved in uploading of data through Data Loader.
• Integrated Providers system and Salesforce for Patient details and results to Providers, Fax system is automated increasing the response by 40%. Worked on product to establish easy communication with Patients Providers, Care takers. minor and standard changes for the respective technology tower - Implement Vlocity solution for in the health insurance sector - Able to work independently and Single resource projects
• Managed Users, Profiles, Roles, Permission sets, Groups and Queues in the association.
• Performed customization of Accounts, Contacts, Opportunities, Cases, Opportunity Products, Quotes, Opportunity Line Items, and Price books, Products, Attachments and Custom Objects.
• Created Relationships, Formula Fields, Validation Rules, Page Layouts, Search Layouts, Record Types, Custom Buttons, Links, List Views, Dependent pick lists.
• Designed and executed various Tests cases.
• Organize all QA tasks so that business deadlines are met without affecting the quality of the product
• Created various kinds of summary reports, matrix reports, joined reports, and cross object filters.
• Built various agent-specific and management-specific reports and dashboards to track and provide key leading and lagging indicators for same day resolution and average queue times of cases.
• Packaged and deployed components from Sandbox to higher environments using CI/CD Process.

Environment: Salesforce.com, Visualforce, Service Cloud, Service Console, Lightning Components, Lightning Web Components, Custom Objects, Custom Tabs, Email Handler, CSS, JavaScript, HTML, REST, Eclipse IDE, CSS, Oracle.

Confidential, Bloomfield, Connecticut

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Development and maintenance of Sales, Service and Community Cloud
• Enabled, designed, and developed the Custom Objects, Validation Rules, Page Layouts, Custom Tabs, Search Layouts, Custom Links, Related Lists, Lightning Components, Lightning Web Components to suit to the needs of the application.
• Working with integrated applications such as Oracle CPQ, D&B, Heroku, AWS etc. Planned and conducted requirements Elicitation meetings with business to collect Non-Functional and Functional requirements related to Salesforce initiatives.
• Conducted brainstorming sessions with the development team during the requirements stage level analysis. Perform development, testing, implementation, documentation within the Salesforce Industries/Vlocity platform
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic
• Defined Lookup and Master-Detail relationships on the objects and created junction objects to establish connectivity among objects.
• Augment Acceptance criteria in each user story to ensure system specific items are included so that scripts can be written to adequately test for working software to meet the business needs and product vision.
• Implemented Lightning web components to pass the carousal component to embedded service chat.
• Worked extensively on creating Lightning Web Components to convert existing classic programming work like Visualforce into Lightning web components.
• Worked on Formula Fields, Validation Rules, Custom Fields, and Objects.
• Worked with data import, export and delete operations using APEX Data
• Loader and Work Bench for bulk data.
• Used Apex to build Service Oriented Architecture (SOA) applications that integrate to Web services from billing, inventory, and order entry systems.
• Used SOA to build rich applications on-demand for business processes.
• Connected the Data with Heroku Postgres Database.
• Implemented DML activities of Inserting and Updating records.
• Written SOQL, SOSL inquiries in Apex triggers and controllers, utilized Salesforce workbench to produce questions.
• Implemented Apex Classes, Triggers and linked them to manage the workflows implemented in the system.
• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Configured outbound messages to advice outside frameworks on Salesforce occasions.
• Performed salesforce.com administrative activities such as Creating Users, Roles, Profiles, Record Types, Page Layouts, Search Layouts, Validation Rules, Communication Templates, Workflow Rules, Process Builder, Salesforce Flow, Approval Process, Reports and Dashboards, implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• OmniScripts include usage analytics that enable you to capture granular details of actions that users perform (e.g., the time it takes to complete the steps in an OmniScript, or even how often an individual picklist item is selected). You can use this data to improve your forms’ usability and completion rates.
• Implemented the Salesforce.com applications using Agile Methodology that involves the iterative development methodology.
• Identify and Align customer's business requirements to the native Vlocity functionality and construct a development plan that will deliver the desired solution

Environment: Salesforce.com, Visualforce, CSS, JavaScript, CSS, HTML, XML, Web Services, REST API, SOSL, SOQL, ETL, Lightning Components, Lightning Web Components, APEX controllers, Security controls, Visualforce pages and triggers, APEX-Plug in, DML operations, Reports, Dashboards.

Confidential, New Jersey

Salesforce Developer/Administrator

Responsibilities:

• Involved in project maintenance and enhancements, performed the roles of Salesforce.com Administrator and Developer in the organization.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes, Triggers and Visualforce Pages for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Experience working with Salesforce communities, Apex, SOQL, VisualForce, Lightning, JavaScript, Eclipse IDE, WorkBench, Data Loader, Ant tool, Reports and Dashboards
• Used JavaScript, Cascading Style Sheets (CSS) for creating Visualforce pages.
• Created Workflow rules and defined related workflow actions like task creation, sending email alerts and field updates.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Identify and Align customer's business requirements to the native Vlocity functionality and construct a development plan that will deliver the desired solution
• Strong experience with SFDC Advanced approvals
• Extensive knowledge of product configuration, complex pricing rules & sequence, quote configurator plugins & Salesforce CPQ APIs
• Proficiency in various CPQ functionalities like perpetual and subscription-based licensing, various discounting models, amendments, extensions, co-terming and renewals
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Performed inbound, outbound integration with external systems using REST, SOAP Web services API and JSON Serialization and Deserializations.
• Ability to develop effective relationships with business users, technical staff and executive management.
• Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment.
• Excellent writte
• Developed several Custom Reports & Dashboards to better assist managers and report.

Environment: Salesforce.com, Apex Language, Visualforce Pages, Component, Controllers, JavaScript, HTML, CSS Custom Objects, Page Layouts, Force.com IDE, Sandbox data loading, Security Controls, Reports, Dashboards.

Confidential

Jr. Salesforce Developer/Admin

Responsibilities:

• Involved in identifying, planning, and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Strong experience with SFDC Advanced approvals
• Extensive knowledge of product configuration, complex pricing rules & sequence, quote configurator plugins & Salesforce CPQ APIs
• Proficiency in various CPQ functionalities like perpetual and subscription-based licensing, various discounting models, amendments, extensions, co-terming and renewals
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Upgraded some apps from salesforce classic to Lightning experience to develop rich user interface and better interaction of pages.
• OmniScripts include usage analytics that enable you to capture granular details of actions that users perform (e.g., the time it takes to complete the steps in an OmniScript, or even how often an individual picklist item is selected). You can use this data to improve your forms’ usability and completion rates.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

Environment: Salesforce.com platform, Apex Language, REST API, VisualForce(Pages, Component & Controllers), Workflow & Approvals, Custom Objects, JavaScript, Dojo, JSP, Ajax, Sandbox data loading, Eclipse IDE Plug-in.