SUMMARY

• Over 8+ years of Experience in IT industry Working on Salesforce Administration/Salesforce CRM Tester
• Experience in configuration of Salesforce Sales Cloud, Service Cloud & Custom Applications.
• Experience in creating Custom Fields, Page Layouts, Compact Layouts, Tabs, Record Types, List Views, Related Lists, Custom Settings, Custom Labels, Static Resources, and Email Templates/HTML Email Templates.
• Experience in Generating Reports and Dashboards and also customized various Dashboards to track usage for productivity and performance of Business Centers and their Sales Teams.
• Experience in working with Process Automation using Validation Rules, Assignment Rules, Escalation Rules, Workflows, Process Builders, Approval Process and Auto - Launch Lightning Flows.
• Worked on all aspects of Data Loader as per the need of the organization.
• Experience in setting up Organization-Wide Defaults(OWD) for Standard Objects and Custom Objects and also setting up Role Hierarchy, Profiles, Permission Sets, Sharing Rules, Public Groups, Queues, Network Access (IP Whitelisting).
• Extensive Experience in working with Data Import Wizard and Data Loader for Insert, Update & Delete for Data Import & Export Activities along with 3rd party tools.
• Experience in migrating applications from Classic to Lightning & Training Users.
• Experience in Creating Custom Report Types, Reports and Dashboards using Salesforce.com Platform for Business Leaders.
• Experience in creating Custom Objects and defining various Relationships like Lookup & Master-Detail Relationships on the Objects & created Junction Objects to establish Many-To-Many Relationship.
• Validated Data security and Sharing rules in Salesforce. Tested Users, Profiles, Role hierarches and Permission sets as per user profile and Public group.
• Tested lookup and master- detail relationships on the objects and created junction objects to establish connectivity among objects.
• Collaborate with Vendor team and County IT and Business teams to test and verify that solutions will meet the business requirements.
• Demonstrated experience in test strategy development, test planning, test designing, and test execution
• Ability to perform root cause analysis when triaging bugs
• Strong analytical ability to identify, document, present, and report issues accurately and effectively.
• Extensive Experience in analyzing Organization Processes, converting Business Workflows into Workflows and configuring them to meet Business Requirements.
• Experience in Communicating with the SFDC designated Super Users to support them in their Role and provide information and Training on new features and functionality and document the respective changes.
• Worked in all stages of Software Development Life Cycle (SDLC) methodologies such as Agile, Waterfall, etc.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of Organization and individually as well.
• A Team Player with strong work ethic, a positive attitude and ability to make the best use of individual resources. Committed to excellence, and a prudent developer with strong problem-solving.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce Configuration, Workflow Rules & Approval Process, Process Builder, Validation Rules, Assignment Rules, Escalation Rules Reports, Dashboards, Sharing Rules, Chatter, Analytic Snapshots, Custom Objects, Custom Fields, Case Management, Import Wizard, Chatter, AppExchange.

Salesforce Tools: Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production).

Databases: SOQL, SOSL, SQL.

Languages: C#.NET, VB.NET, MVC, JavaScript, JQuery, HTML, CSS, XML.

Operating Systems: Windows 7/10, Mac OS.

PROFESSIONAL EXPERIENCE

Confidential, Houston-TX

Salesforce Admin/Salesforce CRM Tester

Responsibilities:

• Served as primary system administrator for the Salesforce.com environment.
• Handled all basic administrative functions including user account maintenance, reports and dashboards, workflows/process builders/flows, and object configuration.
• Complete regular internal system audits and prepare for upgrades.
• Manage Salesforce.com data feeds including outbound messages, Marketing Cloud integrations, and 3rd party integrations.
• Involved in User Acceptance Testing. Involved in reviews for functional requirements and Test case scenario and Test case designing.
• Tested Saleforce.com setup, Configuration, customization. Worked on data migration from databases to SFDC using Data Loader.
• Tested Saleforce.com setup, Configuration, customization. Worked on data migration from databases to SFDC using Data Loader.
• Tested salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, fields validations and its access to the user based on defined profile.
• Enhancing the Test Scripts for Global Execution. Involved in solving Environmental problems with Technical Support People, especially in Server Connections and Database sharing activities.
• Preparation of Weekly and Monthly Status reports.
• Work with our management team to establish suitable processes to support administrative, development, and change management activities.
• Assisted in training of new users and grow the Salesforce.com skill set across the organization.
• Worked independently with members of the user community to define and document development requirements.
• Approved new accounts and create new trade shows within Salesforce
• Troubleshoot and fix backend issues that arise within Salesforce
• Regularly manage users and permissions
• Build reports, dashboards, alerts, and more to assist the Sales/Accounts and Accounting teams
• Worked in Salesforce Sales Cloud/Service Cloud configuration for Acquisitions sales & service process flow.
• Daily administration and support of Salesforce, including configuration updates to Security, Sharing Rules, Profiles, Roles Custom & Standard Objects, Fields, Record Types, Page Layouts, Workflow Rules, Process Builder, Reports/Bash boards and Validation Rules.
• Client Interaction/Customer iteration on daily basis for requirement gathering to get work done on given SLA.
• Designed and Implemented Custom Objects, Custom Fields, Custom Tabs, Page Layouts, Validation Rules, Workflow Rules, Auto-Response Rules, Page layouts, Pick List, Formula Fields, Record Types, Assignment Rules, List Views, Custom Reports & Dashboards as per the Business needs.
• Generated Reports and Dashboards and also customized various Dashboards to track usage for productivity and performance of Business Centers and their Sales Teams.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Implemented Single Sign-On (SSO) using Federated Authentication.
• Performed on Customer Portal Set Up and also involved in Case Management Services.
• Involved in Creating Users, Roles, Profiles and Field Level Security Settings and Configured the Permissions based on the Organizational Hierarchy Requirements.
• Created Custom Objects and defined Lookup and Master-Detail Relationship on the objects and created Junction Objects to establish Many-to-Many Relationship among Objects.
• Created and Managed Users, Profiles, Roles and Permission Sets in Salesforce.
• Worked on Lead Management, Conversion, Opportunity and Sales Process, Case Management, Assignment, Auto Response Rules, Email-to-Case and Web-to-Case.
• Worked on migrating applications from Classic to Lightning and Training Users.
• Involved in the entire SDLC process using agile methodologies.
• Using Sandbox Migrated the Code and Deploying Inbound and Outbound Change set instance after Testing.

Environment: Salesforce.com Platform, Data Import Wizard, Data Loader, Workflow & Approvals, Process Builder, Reports & Dashboards, Custom Objects, Custom Fields, Custom Tabs, Data Security, Email Templates, Chatter.

Confidential, Atlanta GA

Salesforce Admin/Salesforce CRM Tester

Responsibilities:

• Involved in the Analysis, Design, Development, and Customization in the Implementation of Salesforce.com Modules.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom Objects, Custom Fields, Custom Tabs, Validation Rules, Approval Processes and Auto-Response for Automating Business Logic.
• Created Email Templates and Inbound Emails using Visual Force for Clients and Customers.
• Enabled Chatter for the Organization and to effectively communicate with the Users in the Organization.
• Imported Accounts, Contacts, Opportunity and Sales using Data Loader.
• Have extensive experience in implementation of Workflow Rules, Role based Page Layouts, Record Types, Approvals and Assignment Rules.
• Extensive experience in writing Test Plans, Test Scenarios, Test Cases and analysing Test Results.
• Hands on expertise in moving Apps from lower sandboxes to production environments and addressing issues related to functionality, integration, and deployment.
• Tested salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, fields validations and its access to the user based on defined profile.
• Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.
• Discovered missing data needed for reporting and worked closely with the client to get the correct fields and objects created to complete the project.
• Tested Salesforce1 Mobile App, Salesforce custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.
• Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.
• Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Involvement in the System Test Plan Preparation and Requirements Streaming. Involvement in Preparation of Test Procedures, Test Scenarios, Cases and Test Data
• Managed Salesforce Objects and Process for the Organization.
• Worked on Lightning Flow, Process Builder, Platform Events and Quick Actions to automate process.
• Worked on migrating applications from Classic to Lightning and Training Users.
• Using Sandbox Migrated the Code and Deploying Inbound and Outbound Change set instance after Testing.
• Coordinate and collaborate with on and offshore team members to ensure continuous delivery of work and process adherence.
• Provide guidance, support, and mentoring to junior testers.
• Involved in Integrating Web service with Salesforce to Leads back and forth from Salesforce to Legacy and vice versa.
• Participated in various Client meetings with the Team and the Project manager to discuss Improvements/Enhancements.
• Supported and Involved in the development of Integrations between provider portal (.Net) and Salesforce CRM.

Environment: Salesforce.com Platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox, C#.Net, ASP.NET 3.5/4.5, MVC, LINQ to SQL, TFS 2017, HTML5, SQL Server 2012,WEB API, WCF, CSS, JQuery/JavaScript.

Confidential, Irving-TX

Salesforce Admin

Responsibilities:

• Worked extensively with the users and with different levels of management to gather business requirements.
• Demonstrated excellent technical writing skills by developing Business Requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Good interacted with QA team members, Developers, Project Managers and Clients to resolve issues
• Regularly participated in Technical and Use Case review meetings for various functionalities in the application.
• Involved in User Acceptance Testing.
• Involved in reviews for functional requirements and Test case scenario and Test case designing.
• Sent out daily status reports to the QA managers, QA team members and Developer teams.
• Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Business Requirement Document (BRD)andFunctional Specification Document (FSD)
• Used SDLC methodology for Business Requirements, Business Process Design.
• Designed Use Cases and worked on activity and sequence diagrams to analyze requirements.
• Maintained and monitored project progress and status through MS Project.
• Created requirements analysis and facilitated design phase artifacts usingMS Visio.
• UsedSQLto analyze and validate business requirements.
• Developed Test scenarios and implemented test plan and implemented the same in the production support environment.
• Participated in bug review meetings.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for Insert, Update, and Bulk Import or Export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined Lookup and Master-Detail Relationships on the Objects and Created Junction Objects to establish connectivity among objects.
• Perform on call responsibilities to support production environment and address potential failures.
• Ensuring availability, stability, and reliability of the code and solutions built
• Execute task level estimation of work assigned during all phases of SDLC using agile processes.
• Involved in Field & Page Layout customization for the Standard Objects like Account, Contact, and Leads.
• Involved in Creating and Customizing Email Template and configuring them to the Email Alert within the Workflow rule for a Standard/Custom object.
• Involved in the Analysis, Design, Development, and Customization in the Implementation of Salesforce.com Modules.

Environment: Salesforce Reports & Dashboards, SQL, MS Visio, MS Word, MS Excel, MS Power Point, MS Share Point, MS Project.

Confidential, Houston-TX

Salesforce Admin

Responsibilities:

• Skill in troubleshooting, characterizing, and describing software defects.
• Experience building test plans, test cases and test scenarios.
• Background with end to end testing process and methods in Salesforce environment including System Integration.
• Experience with API testing.
• Have In-depth understanding of Salesforce capabilities and constraints.
• Validated workflow rules, approval processes, and validation rules.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Tested lookup and master- detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on Data migration from lower environment to higher environment and validation the data.
• Created Test scripts, Test cases, executed Test cases and logged the defects in QC environment.
• Performed GUI, Functional, Regression, Retesting, Usability, Acceptance, Smoke testing
• Good interacted with QA team members, Developers, Project Managers and Clients to resolve issues
• Regularly participated in Technical and Use Case review meetings for various functionalities in the application.
• Involved in User Acceptance Testing.

Environment: MS Visio, MS Word, MS Excel, MS Power Point, MS Share Point, MS Project, SQL.