SUMMARY

• 8 years of experience in SFDC Administration, Configuration and Development for both classic and lightning.
• Experience on implementing Apex classes, Visual Force Pages, Lightning Applications/Components and Controllers, Triggers, and working with Force.com IDE.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Expert Knowledge of customize the Salesforce Mobile App Quick actions (Global Quick Actions, Object - specific Quick Actions), Compact layouts, Mobile navigation, for Lightning apps and Mobile only app.
• Strong Confidential ecosystem knowledge and integration components (APIs, Apex controllers, Apex Web Services, data loaders, etc.) including performing multiple
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Proficient in MuleSoft AnyPoint API platform on designing and implementing Mule APIs. Strong working knowledge on API Gateway.
• Worked with Pardot Functionality, Pardot A/B Testing, Auto responder emails and Pardot Email Rendering.
• Knowledge of TIBCO Architecture and Common Exception & Logging Framework. Ability to administer and configure TIBCO products under various platforms.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Practiced with the new Lightning Design System (LDS) which helps to easily create modern enterprise apps using Lightning App Builder and Lightning Components.
• Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Have good experience in writing Test Methods, SOQL and SOSL queries.
• Worked on Force.com sites and developed many Custom Applications using force.com platform.
• Added Lightning Components to Lightning Pages (App Page, Home Page, Record Page) with Lightning App Builder.
• Experience in managing DevOps pipeline and also in AWS services.
• Performed Troubleshooting, Debugging and Unit Testing of various TIBCO code related configuration issues in QA and Production environments
• Application integration using MuleSoft ESB and IBM Message Broker for integrating and orchestrating the services.
• Expert in Salesforce Sales cloud, Marketing cloud and Service cloud implementation.
• Good Knowledge on creating LWC Lightning components and Lightning Applications.
• Build LWC Components for Migrating VF pages using Life-Cycle Hooks.
• Used @track and @api for reactive property declaration.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Data Extraction, Data Import Wizard and Data Export Wizard.
• Good knowledge of relational databases and data modeling.
• Used Lightning process builder for visualizing and creating automated business processes.
• Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes & Workflows.
• Have Worked extensively on Formula fields, Roll up Summary Fields, Junction Objects and Look-up and Master-detail Relationships.
• Used Event Handling to communicate between components using Custom Event Interface.
• Expertise at administrative tasks such as User management, creating Pro les, Roles and Permission Sets, Work ow, Tasks and Events, Email noti cation and templates, Reports and Dashboard.
• Ability to adapt to any environment such as working with small or large groups or independently and excellent communication skills.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard, and Informatica Cloud and have knowledge of integrating Legacy systems with Salesforce.
• Worked on Chatter implementation and customization using Chatter API.
• Configured and maintained User Profiles, Role hierarchy, Sharing rules and Security Password policies.
• Proficient in user interface and web technologies like HTML, XML, CSS, AngularJS, JSP, JavaScript, WSDL, and SOAP.
• Used Lightning Data Service for getting data from salesforce using record ID.
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Experience with Salesforce Field Service Lightning including configuration and objects.
• Proficient in creating Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Worked on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Experience on Deployment using ANT, Workbench and Inbound and Outbound Change Sets.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Lightning, Apex Classes, Apex Triggers, custom controllers & Extensions, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Work ow Rules, LWC, Approval Process, Case Management Automation, Process Builder, Flow Builder, Custom Objects.

IDE & Integration Tools: Anypoint Studio, Eclipse, My Eclipse, MuleSoft ESB, IBM Message Broker

Force.com Tools: Force.com Eclipse IDE plug-in, Force.com Data Loader, nCino, Force.com migration tool, Force.com Explorer, Workbench, WEB /WEBAPP,GITHUB,GITLAB,VSCode, ANT

Migration Tool: Eclipse, Automation SQL Query Analyzer, MS Visio, Selenium

Languages: Apex, JavaScript, HTML, CSS.

Database: Force.com Database, SQL server 2005/2000, Oracle 10g/9i and PL/SQL.

PROFESSIONAL EXPERIENCE

Confidential, Naperville, IL

Sr Salesforce Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement needs in the application.
• Worked in development of LWC Lightning components and Lightning Design System along with modifying the Visualforce Pages to work in both Classic and Lightning environments.
• Played a Selenium Architect role and designed framework from the scratch
• Design & development of Selenium Web driver or Selenium RC/Grid based framework using Java, SVN, GIT, Cucumber
• Developed Visualforce Pages to include extra functionality wrote Apex Classes and Controller to provide functionality to the visual pages.
• Salesforce Health Cloud
• United Kingdom, Canada, and Australia Demandware new implementation as either Greenfield installation (or integration of Microsoft Dynamic Navision)
• US Demandware Administrator
• Creation of JDE ERP Demandware C# Download Software
• Architect of US Demandware XML Nodes download formats on-going updates
• Regular updating of Vertex Tax errors by updating Demandware Order Header details in MS SQL (T-SQL)
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Used Lightning process builder for visualizing and creating automated business processes.
• Implemented field level security, profiles and system audit trail setup.
• Developed code to call the web service/APIs to fetch the data
• Performed Troubleshooting, Debugging and Unit Testing of various TIBCO code related configuration issues in QA and Production environments.
• Involved in Developing, Testing and Deploying the application in UAT and QA servers.
• Integration of Mule ESB system while utilizing MQ Series, Http, File system and SFTP transports.
• Involved in creating http inbound & outbound flows, transformers, filtering and Security of Mule Flows.
• Created Request & Response transformers, Custom Components & configured them in Mule-config.xml.
• Created Mule Flow using End Point, Connector and Component bean using Mule ESB to communicate client/server systems.
• Involved in writing SQL Stored Procedures, Functions, Triggers and Views for Oracle database, mapping done through Hibernate.
• Extensively used Mule components that includes File Transport, SMTP Transport, FTP/SFTP Transport, JDBC Connector, and Transaction Manager.
• Developed RESTful/SOAP web services in Mule ESB based on SOA architecture
• Deployed Mule ESB applications into MMC (Mule Management Console and used MUnit to validate mule flows.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects.
• Developing Test plans, distinct test cases and execution of Test cases and Performing UI Testing and Functionality Testing.
• Worked on designing part like enabling Aura framework- migration from standard Salesforce static to lightning for better UI purpose.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created templates, approval processes, workflow rules, approval page layouts and defined approval actions on them to automate the processes and defined related tasks, email alerts, and field updates.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilizeSalesforceas a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Designed and developed enterprise services using RAML and REST based APIs and used various transformers in Mule ESB based on use case and had implemented the custom transformations.
• Created and consumed soap and REST services using CXF and used MULE ESB to route various calls to do validation of service input and to handle exceptions.
• Configuring the Mule process for fetching the data from topic and makes web service calls to the middle tier Mule ESB for processing.
• Worked on the Mule API Gateway for the application of policies to API as well for managing the security. Also worked with the Proxy settings using the API Gateway for the API’s.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Force.comdevelopertoolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Planned community rollout framework as four step - cyclic process (Establish, Manage, Engage and measure)
• Responsible for all custom code development across our 600-person Salesforce org (Sales Cloud, Service Cloud, Service Console, Community, Marketing Cloud)
• Strong development knowledge and experience in Service Cloud and Community Cloud
• Experience working in the following: Salesforce.com areas, Sales Cloud, Service Cloud, Community Cloud, Salesforce Integration, Data.com and Salesforce
• Worked on salesforce shield (Combination of platform encryption, Event monitoring, and field audit trails).
• Worked on java security like encryption, decryption, and generation of signature.
• Experience with Salesforce.com configuration, Apex coding, Force One, API integration, Lightning Connect, Lightning Components, Sales Console, and Platform Encryption
• Confident with Lightning Components and explored Lightning Web Components LWC.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Application development experience such as C++, ASP, SQL, jQuery, JSON, Native and Hybrid Mobile Development (iOS, Android, etc.)
• Application development experience such as Java, JavaScript, C++, ASP, SQL, jQuery, JSON, Visual Force, Apex, Native and Hybrid Mobile Development (iOS, Android, etc.)
• Develop new native products on the force.com platform
• Use App Cloud mobile to instantly deploy apps to users with Salesforce1. Build user friendly and native android IOS and windows app with the mobile SDK, design and run massively.
• UsedJDBCto access data from backendMySQLdatabase.
• EnabledAura Framework, by addingAura AttributesandAura HandlersforEventsto focus on Logic and Interactions in Lightning Applications.
• Knowledge of JavaScript UI frameworks including AngularJS and Salesforce Aura
• Lighting Enablement and Aura framework Awareness
• Data migration and updates through the tool provided by Sales force.com and Copa do tools.
• Desirable experience with AppExchange Applications including Conga Composer and EchoSign
• Data load using X-Author for excel app document generation using X-Author for word
• Create and document testing scenarios and validate test results
• Solves complex system and system-related problems, resulting in timely and accurate document reporting and project team communication
• Interfaces with end users to document requirements and develop effective solutions
• Ability to present and translate highly technical capabilities to business in a way to gain understanding and to conceptualize business value, develop technical presentations, document technical detailed design
• Participate in design discussions with users, technical and functional stakeholders to analyses Salesforce.com functional, technical, integration and data needs and clarify, refine, and document requirements
• Document all operational, system, and support requirements
• Independently code, debug, revise and document intricate objects or systems. May design systems based on functional area assigned
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people and Used field level security along with page layouts to manage access to certain fields.
• Involved in migrating the data from Oracle database toSalesforceapplication using Apex Data Loader.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved withSalesforce.com Premier Support and handled the support cases with the helpSalesforce.com support. engineering, architecture design, development, enhancements, testing.
• Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers for various functional

Confidential, Waltham, MA

Sr Salesforce Developer/Administrator

Responsibilities:

• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Strong knowledge of SQL Server, MySQL, SOAP, SOQL and SOSL, Visual Force Pages/Components, Workflow & Approvals
• Experience with a relational database such as SQL Server, MySQL or MS Access
• Created custom objects, custom Fields, Validation Rules, and formula elds.
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Work ows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pulls information that has changed since the last successful sync run.
• Deploy using Force.com IDE tool, ANT for sandbox to production environments.
• Created technical design documents and functional design documents as per business requirement.
• Involved in Developed integrations to integrate data from Salesforce.com using SFDC APIs.
• Created Page Layouts to organize elds, custom links, related lists, and other LWC components on record pages.
• Implemented various advanced elds like Pick list Fields, Master-Detail Fields, Custom Formula Fields, and de ned Field Dependencies for custom pick list elds.
• Involved in data mapping activities to import data provided by the internal data warehouse into salesforce.
• Created and usedEmail templatesinHTML and Visual force.
• Created Reports, Dashboards,Queues,Public Groups.
• UsedData Loaderto import or export of data from Salesforce.com objects using CSV files. management team to ready client for Data Configuration stage of implementation.
• Used ANT with Force.com IDE plug in for development and deployment.
• Worked with Conga Composer to generate Word, Excel, and PowerPoint documents for various purposes like client documentation for product guidelines to presentation and data representation in front of future clients.
• Experienced in Conga Mail Merge, Conga Composer and Conga Conductor and in creating Conga Template and Quick Merge Links
• Implemented Salesforce Inbound Email Handler service to process incoming emails.
• Provided basictrainingto internal business users to use the application and develop their custom reports.
• Provided CRMLevel 1 and Level 2 Supportin troubleshooting the issues and working closely with the users to ensure that applications meet their needs and keep pace with changes in CRM application.
• Worked on various salesforce.com standard objects likeAccounts, Contacts, Leads, Opportunities, Cases, Campaigns, Reports and Dashboards.
• Proficient in dealing with functionalities related to sales cloud & service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• Implemented field level security, profiles and system audit trail setup.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Implementation of Salesforce Service Cloud from Business case to operation.
• Experience with Lightning / AURA Framework
• Implemented Copa do to improve the efficiency of salesforce release management and version control.
• Hands on experience with tools such as Data Loader, Eclipse, AJAX tool kit and Copa do
• Experienced with Version control and Release management with Bitbucket, Copa do
• Built efficient Client Services Ticketing system using Case’s object.
• ImplementedEmail to case, Web to CaseFunctionality in the ticketing system.
• Created Record types,roll up Summary,Workflow rules, Approval process, Auto Response rules and Validation rulesto ensure data is validated and automate business logic conditionally
• Implemented Case Assignment Rules to direct the case to appropriate groups such as Stories and PCS Central Support.
• Wrote Case Escalation Rules to escalate cases depending on the time frame and di culty of the case issues

Confidential, Atlanta, GA

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the business requirements and documented the requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Worked on both Sales and Service Cloud.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• FinancialForce HCM/PSA
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented Service Cloud and worked on administration tasks like creating page layouts, building custom objects, con guring work ows and validation rules and generating reports and dashboards.
• Based on requirements Created Custom Apps, Custom objects, Custom elds, record types, validation rules, work ows rules, Approval processes, email templates, tasks, and email alerts.
• Worked on Salesforce.com setup & con gurations, Data migration and conducting end-user trainings
• Used work ow rules to automatically assign tasks, update elds, or send e-mail alerts when certain business events occur, such as the creation of a new record or a change in the value of a record eld.
• Implemented pick lists, dependent picklists, lookups, junction objects, master detail relationships and formula elds to the custom objects.
• Implemented security and sharing rules at object, eld, and record level for di erent users at di erent levels of organization, also created various pro les and con gured the permissions sets based on the organizational hierarchy.
• Performed the roles of Salesforce.com Administrator for the organization.
• Developed various Custom Objects and Tabs.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Implemented record types, lookup and master detail relationships for custom objects.
• Maintained user roles, profiles, and created permission sets, sharing rules.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented field level security, profiles and system audit trail setup.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Involved in Data mapping specifying which data will be extracted from an internal data warehouse, transformed, and sent to an external entity.
• Created and used Email templates in HTML.
• Conducted Administrative duties which included working with c-level executives, system administrators, and end users to gather their business requirements, then develop customized solutions to meet their needs.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events, and tasks.

Confidential, Tampa, FL

Salesforce Administrator

Responsibilities:

• Implemented minor enhancements on standard objects including Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes and Activities.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Salesforce Health Cloud
• Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.
• Designed, implemented, and deployed the Custom objects, Page layouts, Custom tabs and Components to suit to the needs of the application.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Confidential, checking for the correctness of the data.
• Worked with Confidential team to make application certified.
• Implemented field level security, profiles and system audit trail setup
• Involved in creating gap analysis document, clearly identifying the data, business process and workflows of the organization with respect to salesforce.com implementation.
• Customized tabs for among different business users’ group and Business centers.
• Created custom links and Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Supported the data migration activities for migration of the data from various business sources with the support of Salesforce CRM.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom.
• Implemented various Custom Reports and deployed them for different business user levels.