SUMMARY

• 9+ Years of experience in SalesForce.com CRM Platform both as Developer and Administrator, Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object - oriented enterprise applications.
• Hands on experience in Vlocity Cmt package such as Omniscript, integration procedure, Vlocity Template, Vlocity Cards, etc.
• Experienced in Administration setup like manage Users, Security Controls and Data Management.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Experience in working with salesforce.com sandbox and production environments.
• Extensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML & Visual Force Templates).
• Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom report, report folders, report extraction to various formats, design of Visual Force Pages, Snapshots, and Dashboards.
• Experience with Zuora, Workday, Cognos.
• Experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Proficient in dealing with the functionalities related to the Sales Cloud, Service Cloud and Marketing Cloud.
• Experience in security and sharing model, SSO,Salesforceconfiguration, desktop/mobile SDK integrations.
• Implemented and Integrated services for complete CPQ.
• Created Field Service Lightning Set up for multi-level service territories that represent the regions where you're agents and technician can work
• Track the location and status of you're product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• Experience building new apps with the Lightning App Builder and Lightning Components.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

TECHNICAL SKILLS

CRM tools: Force.com, sales cloud, service cloud, marketing cloud

Salesforce.com Development: Apex language, Apex Triggers, Apex Classes, Controllers & Extensions, Apex REST & SOAP web services, SOQL, SOSL, Visualforce (Pages, Components & Controllers)

Salesforce.com Administration: Reports & Dashboards, Validation rules, users, roles, profiles, deployment (change sets), workflow rules, approval process, sandbox refreshments, apex data loader, import wizard, packages, custom apps, custom labels, sharing settings, communication templates

Lightning Development: Salesforce lightning design system, lightning components, aura framework, JavaScript controllers, server-side controllers

Tools: /Utilities: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production),Tableau

Languages: Apex, Ajax, Java, JSP, XML, HTML, CSS, Bootstrap

Databases: Force.com DB, Microsoft SQL Server 2000/2005/ 2008

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Macintosh, Linux, Unix

PROFESSIONAL EXPERIENCE

Confidential, Addison, TX

Salesforce Lightning Developer

Responsibilities:

• Involved in creating a functional specification that describes the solution requirements, the architecture, and the detailed design for all the features.
• Implemented Service Cloud modules Case Management, Web to Case, Knowledge, Article Management and Solutions.
• Created the data design that describes objects, relationships between objects and field types, transformation mapping and data processes.
• Implemented sales cloud, service cloud and marketing cloud using Pardot.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Customized Salesforce CRM beyond native functionality with Visualforce and Apex code as per the requirements.
• Used Amp Scripting to use data from data extensions.
• Responsible for technical coordination including emailQAinhtml, writingSQLquery andAmp Scriptlogic and leveraging assets to build and deploy email campaigns
• Working on integrating Oracle Service Cloud application with Salesforce Sales Cloud for Opportunities, Sales Person and Organization.
• Automated marketing cloud using Pardot like lead qualification, lead management and sending messages
• Designed, developed, test and deployed customsalesforceapplications using APEX Classes, Controller Classes, Batch APEX and APEX Triggers, VisualForce Pages for various functional needs in the application.
• Developed and maintained dashboards in salesforce Wave (Analytics Cloud) Platform for all marketing business units.
• Integrated Salesforce.com with an external application using SOAP, REST based web services.
• Set up field service featuresaccording to client unique business needs. This includes installing theField Service Lightning managed packageandField Service Lightning mobile app.
• Use App Cloud mobile to instantly deploy apps to users with Salesforce1. Build user friendly and native android IOS and windows app with the mobile SDK, design and run massively.
• Created and updatedusers, reports,and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts such asConga Merge and Outlook.
• Working on implementing CRM functionalities in Oracle Right Now and Oracle Field Service Cloud
• Ability to build apps onHerokuand experience using Heroku connect.
• Uses SFMC Amp script, scripting language, to build dynamic content into HTML.
• Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, JavaScript and other technologies
• Developed Lightning Applications and Lightning Components using Aura, Lightning framework, SLDS and Java Script.
• Worked on integrating Pardot into Salesforce for improving web lead information by configuring Pardot.
• Developed Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• UseAMP scriptlanguage to create various email campaigns; create automated marketing campaigns
• Setting upService CloudConsole,Cases(Web to case, Email to case), Solutions, Case Assignment andCTIIntegration.
• Worked with Salesforce Sales Analytics and Service Analytics standard applications in Einstein Analytics.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Process Builder, Tasks, and Events, Leads, Campaigns, Reports and Dashboards.
• Experienced in marketing benefits of integrating Pardot and Salesforce,
• Using Pardot implemented lead qualification, lead management, and more targeted messaging.
• Using Pardot automated lead behavioral tracking, lead nurturing functionalities
• Created CPQ process using Apttus CPQ and CLM AppExchange tool in Quote.
• Integrated Apttus CPQ and CLM applications and automating processes on Salesforce platform
• Perform SFDC Administrative tasks like creating/modifying Profiles, Roles, Users, Page Layouts, Email Services, Workflows, Approval Processes, Reports and Dashboards.
• Worked with theFinancial service cloudto integrate the business model and to increase the productivity
• Successfully deployed all the Vlocity/Salesforce components using Vlocity Data Packs through managed org connections and Change sets to Production Environment.
• Created Duplicate rules to prevent duplicate records from entering the system through user interface or through API.
• Written Apex Rest web services for accessing CRM data and showing in external web application for internal users.
• Extensively Used Excel to operate on less than 100K records and used Microsoft Access to operate on over 100k Records as excel is slow to process records over 100K.
• Create service resourcesandservice crewsthat represent you'refield service techniciansinField Service Lightening appand add details about their skills, service territories, and availability
• Worked onHerokuconnect to build apps. Used Heroku processes for deploying.
• Performed day-to-day Salesforce.com functions for database maintenance and worked on an environment which has over 2000 + user accounts and licenses.
• Worked with Tools-Jira, Visual Studio Code, Bitbuket, Jenkins, Source Tree, Mercurial, SFDX for Feature Development Process. Used Jenkins for Continuous Integration and Continuous Delivery (CI/CD).
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.
• Worked on Data Loading Activities usingsalesforce.com Import Wizard, Force.com Data Loader, Informatica Cloud, and Workbench & Data Loader.

Environment: Saleforce.com platform, Force.com API, Field Service Lightning, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force, Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Change Sets, VS Code.

Confidential, Houston, TX

Salesforce Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked on integrating Pardot into Salesforce for improving web lead information by configuring Pardot.
• Developed various Custom Objects, Components, Controllers, Custom Reports, Custom Tabs, Labels, Visual force pages, Validation rules, Process Builder Approval Processes and Auto-Response rules for automating business logic and Report folders for different users and profiles based on the requirement.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Tasks, and Events, Leads, Campaigns, Reports and Dashboards.
• Developed Salesforce Lightning Applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Created Field Service Lightning Set up for multi-level service territories that represent the regions where you're agents and technician can work
• Track the location and status of you're product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Good with Configure Price Quote (APTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Implemented Pardot B2B Marketing Automation platform for lead generation/nurturing.
• Increased leads & sales with Pardot email drip programs. Administrator for two instances of Salesforce with Pardot and Docusign add-ons. Provide Release Management support for processing configs and custom code changes.
• Involved in queryingsalesforcetables using SOQL & SOSL queries usingForce.com Explorer.
• Analyze large volumes of data and developed dashboards using Salesforce Einstein Analytics
• Migrated consistently to lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Well versed with custom HTML templates for use in Vlocity Cards and Omni scripts
• Involved in creating advanced Tableau functionalities such as geographic mapping, data blending, extract optimization to create advanced chart types and visualizations.
• Used Salesforce DX to Salesforce environment in Scratch orgs which Salesforce code or metadata that can be easily created or destroyed, halping to speed up the standard development workflow.
• Worked on Vlocity, for 360-degree customer views, customer history feed, and complete policy information in simple, card-based formats, driving new business and renewals, and tracking producer credentials. Coordinated and transferred noledge to the offshore team.
• Integrated Salesforce.com with an external application using SOAP, REST based web services.
• Experience on all CRM tools (JIRA, Confluence, Artifactory, SVN, Maven, Jenkins, ANT, Git, GitHub, Visual Studio) and their usage ensuring traceability, repeatability, quality, and support.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.
• Worked on Data Loading Activities usingsalesforce.com Import Wizard, Force.com Data Loader, Informatica Cloud, Workbench & Data Loader.

Environment: Saleforce.com platform, Force.com API, Field Service Lightning, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Visual Force, Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Change Sets, GIT, VS Code, SQLite 3.0.

Confidential, Waukegan, IL

Sr. Salesforce Consultant

Responsibilities:

• Incharge of the complete salesforce development activities for the entire organization after the initial package deployed by Salesforce.com.
• Involve in developing visual force pages, triggers and apex classes based on the requirements.
• Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Served as Solution Architect and Lead Enterprise Administrator
• Led cross-functional content and platform development initiatives
• Projects included implementing Enterprise Territory Management and Salesforce CPQ (SteelBrick, multi-currency)
• Identified strategic objectives and priorities across organizations and provided solutions.
• Created new custom objects and business logic to meet specialized business needs
• Supported the Sales organization by optimizing CPQ, Zuora subscription pricing and HTML notification templates
• Created dashboards and customized reports related to operations, customer support, sales, marketing campaigns
• Manage integrations between Salesforce and third-party vendors such as Docusign and Pardot. Work closely with these vendors to address integration issues and build custom integrations.
• Optimized system performance, data integrity, user, security, and overall process administration
• Supported the Sales organization by optimizing CPQ, Zuora subscription pricing and HTML notification templates
• Implement pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.
• Worked on various scenarios of Salesforce.com APIs like SOAP, REST.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Created new custom objects, custom fields, designed page layouts, developed triggers and conducted unit testing.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, components, VisualForce Pages to suit to the needs of the application.
• Adhered to the Best Practices by avoiding Governor Limits in SOQL and SOSL statements within the custom Controllers, Extensions, and Triggers.
• Created Workflow rules, Process Builder, Visual Flows and defined related tasks, email alerts, and field updates for Business Automation.
• Worked extensively on managing Products, Categories, Product Attributes, and defining Product Visibility for Apttus CPQ package.
• Developed Apex Classes, Apex Triggers, Visual force Pages and Custom Controller classes for various functional needs in the application.
• Experience with the integrating SFDC and AppExchange partners such as CPQ/Apttus.
• Adhering to the best Practices while creating Triggers.
• Used Salesforce Automation for Territory Management and Opportunity Management.
• Worked extensively with Salesforce.com Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports. Architected solutions to meet business needs mostly within Salesforce.com Service Cloud.
• Integrated Salesforce.com with External Applications like using SOAP/REST API based web services.
• Worked onSalesforceLightning (Lightning Design Systems, App Design and Lightning Components).
• Created and modified templates using CPQ & Author CLM. Modified profiles and permission set access as per requirement.
• Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
• Worked on designing and developing Lightning Community Builder and developed Lightning Components.
• Assisting in migrating existing functionalities fromSalesforceclassic interface to lightning interface.
• Refactoring of code to fix the existing issues in the sequence of operations on real-time.
• Worked closely with users to understand the issues and fix them.
• Develop test classes and maintain sufficient organizational code coverage.
• Worked closely with informatica and other middleware teams for fixing issues.
• Incharge for fixing deployment issues and ensure successful deployment through change sets and Force.com IDE.

Environment: Saleforce.com platform, Informatica Cloud, Agile - TFS, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force, Salesforce.com Data Loader, CPQ, Security Controls, HTML, Java Script, Sandbox, Change Sets, Eclipse IDE Plug-in.

Confidential, Louisville, Kentucky

Salesforce Developer

Responsibilities:

• Interacted with various business user groups to increase the user adoption for halping them use the software.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked as an enthusiastic team member performing the roles ofSalesforce Developer as well as Administrator in the organization.
• Developed Apex Classes, Controllers, Extension Controllers and Apex Triggers in the application for various Business/Functional requirements.
• Designed the Custom Objects, Record Types, Report Types, Formula Fields, Page Layouts, Workflow Rules, Tasks, Field Updates, Emails and Alerts to track customer related tasks and activities.
• Maintained Reports and Dashboards to provide fast access to key business metrics.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Developed VF components in mobile apps.
• Designed web pages in Visualforce for capturing various customer’s data.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Used Apex Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Performed day-to-day Salesforce.com functions for database maintenance and managed over 4,000 + user accounts and licenses.
• Setup Marketing Campaigns, Campaign Hierarchies, and Lead Queries, Assignment Rules, Web-to-Lead and Auto-Response Rules.
• Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls and Sharing Settings.
• Configured and tested SalesforceService Cloud to enable servicing, tracking, and reporting of incoming requests via Email, Web and Phone.
• Used agile methodology and got good experience in daily Scrums and sprint meetings.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Resolved issues connected to Call Centers, usage of CTI adapters and Mobile/IOS applications.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Designed various Email templates.
• Worked extensively in customization of Sales and Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Participated in the training sessions provided by the Salesforce team and support end users.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Reports, Workflow & Approvals, Sales Cloud, Mobile SDK, Service Cloud, CTI Tool Kit, IDE, Sandbox, Eclipse IDE.

Confidential

SalesForce Developer

Responsibilities:

• Serve as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.
• Maintain consistency between territory management application and SFDC accounts and leads, assuring all Sales Person are assigned the correct accounts and leads.
• Interacted with business user groups spread over the sales, marketing and customer service for gathering customer requirements.
• Design of a standardized a Sales Process to be used by all team members in each service line and division based on Sales and Marketing preference and requirements
• Built and managed custom reports for sales manager and executives.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity and Lead.
• Designed, Implemented and deployed the Service Cloud with various custom built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Implemented Sales cloud to support online advertising including Lead, Opportunity and Campaign.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management in Sales cloud.
• Maintained data cleanliness and accuracy by adding custom validation rules.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Extensive experience in Apex/Visual force development.
• Worked in developing and consuming RESTFULL, SOAP web services in service oriented architecture.
• Adhered to the best practices by avoiding Governor Limits in SOQL and SOSL statements within the custom Controllers, Extensions and Triggers.
• Worked on Apttus for providing Quote-to- cash software delivering CPQ, Contract management, E-commerce & Revenue Management on salesforce.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute
• Developed complex validation rules, formula fields according to the application requirements. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.

Environment: Salesforce.com, Force.com Explorer, Apex Triggers, Visualforce Pages & Apex Controllers, Sales Cloud, Service Cloud, Cast Iron, Data Migration, Data Loader, Siebel, Eclipse IDE, Custom Objects, Custom Tabs.

Confidential

Java developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
• Responsible for development of variousGUI ScreensusingHTML, DHTML, JavaScript and JSP.
• Responsible for Coding usingJSP, Java Servlets, Struts and XML
• ImplementedModel View Control (MVC) architectureusing Struts Framework
• Responsible in writing Data Access codes usingJDBCand Oracle database as backend as Model component
• Responsible writingJSPs, Data Beans
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Used Ant tool to build and deploy application onTomcat Server.
• Writing proceduresandPackagesfor Report Generation using Oracle as Database.
• Writing code for printing of Report pages inHTML formatandMicrosoft Excel files.

Environment: Java, JSP, Servlets, Struts, XML, JDBC and Servlet, ANT, Apache Tomcat 4, Java Script, XML, DB2, JUNIT, Eclipse.

Confidential

Software Development Engineer

Responsibilities:

• Involved in Requirement capturing, Prototyping, Designing, Estimating, Planning, Developing and Testing.
• Involved in requirement analysis from business owners and designed the application components.
• Implemented business logic in C#.Net.
• Stress test automation using C#.Net and WTT tool.
• Created stored procedures for getting performance counter for stress execution.
• Test Case automation using C#.Net and WTT tool
• Extensively used Object Oriented programming and modular approach for the Confidential .
• Source Depot was used as source control tool.
• Involved in User Acceptance testing and training.
• Maintenance.

Environment: C# 4.0, WTT, SQL Server 2005, Source Depot, VS 2010/2008, Windows 7/ Windows XP