SUMMARY

• Having 9 years of hands on experience in IT with around 5+ years of strong hands on experience in Salesforce Developer/Administrator with domain experience involves configuration, customization, communities, integration, deployment, classic to lightning development, lightning components, lightning design system, lightning locker services and lightning data services, Designing of service Cloud, Sales Cloud, Marketing Cloud, Apttus CPQ, force.com. 4 years of experience in developing web application using Java J2EE.
• Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
• Experience in SFDC Development implementing theAPEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
• In-depth experience in CRM business processes like Forecasting,Campaign Management,Lead Management,Pipeline Management,Order Management,Account Management, andCase Management.
• Highly proficient in preparingBusiness Requirement documents(BRD),Functional Requirement Documents(FRD),User Requirement Document(URD), essential in bridging the gap between Business Management and the Development Teams.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Expertise inLightning app builder(salesforce1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• DevelopedLightning Component Frameworkand builtLightning componentusingaura framework.
• Knowledge onSalesforce Lightning Process Builder,Lightning UI/UX,app builderand creatingVisual Workflows, salesforce supportcommunitiesandChattergroups.
• Creating lightning pages using Component, controller, helper, style, documentation, render, design, SVG.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Worked on both lightning frameworks Aura and LWC.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in building re-usable Lightning components and using Lightning Framework.
• Experience in using client side and server-side controllers in Lightning Design.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Good Domain Knowledge inCRM,ERP, Insurance and Manufacturing, Hotels domains.
• Proficient in dealing with functionalities related tosales cloud service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Setting upService CloudConsole,Cases(Web to case, Email to case), Solutions, Case Assignment andCTIIntegration.
• Having experience on Marketing Cloud implementation.
• Strong Knowledge about Sales cloud, Service cloud, Community Market Configuration, and Customization and good understanding with Client/Server architecture, Object oriented design techniques and web application design
• Experience in security and sharing model, SSO, Salesforce Configuration, desktop/mobile integrations.
• SuccessfullyconfiguringtheMarketing CloudConnect (formerly the v5 Salesforce Integration) to connect the digital marketing capabilities of the Salesforce Marketing cloud with the data management, segmentation and campaign management tools in Salesforce.
• Extensive exposure toBlack Box testing,Smoke testing,Usability testing,End-to-End testing,System testing,Regression testingandUser Acceptance testing (UAT).
• Experience in data migration fromACT, Excel, MS outlookusingData Loader, Data Import Wizard, SFDC Data Export,MassDelete,Informatica.
• Experienced working on Accounts,Contacts,Opportunities,Products,Cases,Leads,Campaigns, Reports(Summary reports,tabular reports,Pie charts) andDashboardsandReport foldersfor different user profiles as per the requirements.
• Experience withApttus CPQfor subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically withApttus CPQ.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, Marketing Cloud and Service Cloud.
• Having experience on CPQ Zuora quote to cash integrating with salesforce CRM application.
• Having good experience on CPQ tools, integrating salesforce and CPQ using SOAP API and Rest API
• Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.
• Experience in the complete life cycle of project development (SDLC) and in working with Agile Scrum Methodologies.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service and Visual force (Page, Component & Controllers), Lightning Components, Lightning Builder.

Custom Integration: Outbound Messages, Salesforce CPQ, SLDS, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels & Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application & Sandbox data loading.

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Programming Languages: Java, C, C++ and APEX

IDE: Eclipse and Force.com Eclipse IDE plug-in

Methodologies: Agile, Waterfall Model.

PROFESSIONAL EXPERIENCE

Salesforce Lightning Developer

Confidential - Tampa, FL

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers on Force.com for various functional needs in the application and experienced in creating lighting pages inside lighting Community builder.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Also embedded Lightning Components in Visual force Page by using new Lightning out feature by event-Driven Programming.
• Worked on Salesforce Platform to build Mobile App by enabling lightning components for use in the Salesforce1 mobile platform to make Lightning application to mobile
• Created Lightning page with somecustomizationsbased on thecomponentsused and created theLightning app.
• Added Lightning Component to Lightning Pages and Record Pages. Have worked on Apex classes Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Worked on salesforce Lightning components for building customized components replacing the existing ones and embed Lightning components in Visualforce page by using new lightning out feature by event-driven programming.
• Created complex workflow rules criteria for field updates and email alerts and used field level Security along with the page layouts in lightning to manage access to certain fields
• Good knowledge onSet up field service featuresaccording to client unique business needs and knowledge ontheLightning mobile apphow it works and aids on - site job management to a mobile workforce.
• Created Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work.
• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Lightning.
• Hands-on Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and ApttusCPQ.
• Closely worked withSalesforce.com consultants for implementing the business solutions for their client requirements, using APTTUS CPQ within the exclusively developed framework.
• Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals
• Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• Created integration with ApttusCPQand CLM applications and automating processes onSalesforce platform.
• Worked on Apttus CPQ configuration and integration and responsible creating TDDS, finalizing design & implementation on salesforce security model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.
• Worked on the core enterprise service cloud salesforce projects spanning across multiple salesforce instances within legal and financial & risk bus & have also administered the salesforce environment.
• Created new user accounts and configured Salesforce.com to fit security needs at the user and organizational levels.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Full SDLC designing and implementing Salesforce or other CRM platforms (Siebel, Oracle, Microsoft), and/or CPQ, Apttus technologies.
• Experience with APTTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APTTUS CPQ within the exclusively developed framework.
• Used the Health Cloud Empower Components in other applications to create a patient or member site.
• Expert in metadata Customizing, deploying, packaging, and upgrading application metadata.
• Used the objects, fields, and metadata that extend Salesforce for Emergency Response Management.
• Expert in using the Health Cloud Business APIs for building integrations with Health Cloud or for creating custom UI components.
• Worked on APIs wrap complex business logic by executing multiple tasks within a single API call. The aim is to fulfill business use cases specific to the healthcare industry, such as enrolling patients into a care program or creating requests for prior authorizations.
• Expert in using HL7 (Health Level Seven) is a standard for exchanging electronic health records (EHR).
• Involved in parse EHR data transmitted via HL7 data messages and store it in the Salesforce Health Cloud data model. Created parsers and used parsers supplied by Health Cloud.
• Used Salesforce Lightning inspector to debug the lightning components during the development process.
• Added geographical redundancy to the computing needs to track the customer location using community cloud.
• Used Community cloud to perform computing types of application massive data simulations with data rich, real time visualization.

Environment: Salesforce.com Platform, Apex Language, Lightning, LWC, Health Cloud, Sales & Service Cloud, Marketing Cloud Admin, Marketing Cloud Integration, Data Loader, Apttus CPQ, HTML, Omni script Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SOAP/REST API, Sandbox data loading, CTI, Eclipse IDE Plug-in, Windows XP.

Salesforce Developer

Confidential

Responsibilities:

• Created server-side controllers to meet the business requirement. Experienced in migrating the standard and custom objects in standard experience to lighting experience
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application with lightning.
• Hands-On Experience in Implementing Sales cloud, Service cloud, Chatter, Marketing Cloud, Customer Portal and Partner Portal and recommended solutions to Improve Business processes using Salesforce CRM.
• Responsible for deployments to Production environment using Ant tool, change sets and Force.com migration tool.
• Expertise in working with Cisco CTIOS and CTI Server platform.
• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects and Custom Objects.
• Worked on Apttus CPQ configuration and integration and responsible creating TDDS, finalizing design & implementation on salesforce security model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.
• Developed Apex Test Classes with the assurance of maximum code coverage.
• Experience with custom application development in Force.com, utilizing Visualforce and Lightning Components/Framework.
• Performed the role of SFDC Developer, Lightning Developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Developed component using Lightning Aura Framework.
• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Developed applications visually using custom-built Lightning components.
• Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using the lightning framework.
• Configure salesforce andmarketing cloud integrationuser along with configurationin salesforce.
• Responsible for supporting day to day SFMC operations and cross-channel digital marketing campaigns including email and SMS
• Integrated with Salesforce by usingMarketing cloud connector(V5).
• Scheduling deployments in the Salesforce Marketing Cloud application and providing completion communications to the client.
• Build marketing camping reports in Salesforce and utilize it as a main source of data to integrate with marketing cloud.
• Integrated the API and Web Services for extracting the data from external systems to display in the pages of Salesforce.com using the SOAP and REST services.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Deployed Salesforce components from Sandbox to Production using Force.com ANT migration tool and change sets.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.

Environment: Saleforce.com platform, APEX Language, Visual Force (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java, Web Services, Sandbox.

Salesforce Developer

Confidential, Phoenix, AZ

Responsibilities:

• Implemented Service Cloud Modules Case Management, Web to Case, Knowledge, Article Management and Solutions.
• Implemented Marketing Cloud with Sales Cloud. Customized Automation Studio, Email Studio, Data Extension and Customer journey as per the business requirement.
• Supporting Marketing team with daily dashboards and reports analytics using Marketing Cloud.
• Using Automation builder scheduling jobs to refresh data periodically.
• Worked with the development team to reviewandresolve design issues and get required clarifications from business team.
• Administrated and monitored the company's Salesforce sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert.
• Used Data Loader for insert, update and bulk import or export of data from Sales force Objects.
• Created and maintained the documentation for application Design, data mapping document for Migration and integration technical design document.
• Designed and implemented archiving of data using Batch Apex and Scheduling.
• Created custom service cloud application on top existing solution to improve the productivity of CRMs.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Administrated and monitored the company's Salesforce sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.)
• Created Reports & Dashboards to view data from custom object.
• Implemented SSO in SFDC, to utilize corporate windows authentication.
• Extensively worked on SFDC UI using Visual Force Pages.
• Worked on integrating REST API using callouts framework for custom java application of client.
• Worked on integration with SOAP API with Experian for address validation.
• Extensively worked on SOQL and Apex Triggers to implement business logic. Worked in SAAS platform like Amazon, Google to integrate with salesforce to achieve new capabilities.
• Implemented Marketing Cloud and worked with entities Campaign, Campaign Influence, Leads and Contacts.
• Used the force.com IDE (Eclipse) for development and code promotion.
• Developed batch interfaces and processes to integrate Salesforce.com with external systems.
• Experience in using Data loader and scheduling timely data backup operations using Apex scheduler.
• Implemented escalation rules, Automatic Case generation and their escalation to call center representative and generated emails alerts for quick issue resolution.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual Force Pages.
• Developed several Triggers, Apex Classes and Visual force Pages as a part of an application development.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Apex, Force.com, Triggers, API integration, Workflow & Approvals, Salesforce.com Platform, Web Services, HTML, CSS3, SQL, PL/SQL, JavaScript, jQuery, Oracle, SOAP UI, SOAP, API, Chatter, Sandbox data loading, Git, DML Query, Web Service integration, Metadata API, SaaS/PaaS.

Salesforce Developer/Administrator

Confidential - Rockford, Michigan

Responsibilities:

• Analyzed the business requirements and mapped to Salesforce.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Experience in User acceptance testing
• Worked on mobile application ‘UTI Mobi’ to connect with users for fast and easy service.
• Good Knowledge on GIT technology for data integrity and support the user application
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects - comma separated values (CSV) files
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Worked on building strong communication with the customers using communities and site.com
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce with Oracle database.
• Implemented Error Processing for Informatica Mappings and Workflows
• Worked on Accounts. Campaigns, Leads and Opportunity Management in Service Cloud
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit page
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business
• Deployment of code from Sandbox to production using Force.com IDE tool.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Saleforce.com platform, Service Cloud, Customer Community, Force.com CLI, JIRA, GIT BASH, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process, Apex Classes, Apex Triggers, Controller Classes, Eclipse IDE, Visualforce Pages.

JAVA Developer

Confidential

Responsibilities:

• Implemented agile methodology for development of application.
• Developed the presentation layer in JSF using components like Input, Output, Command, Selections and Data table.
• Responsible for requirements gathering and designing the application architecture.
• Developed the code for JSF event handling.
• Extensively involved in the development of PL/SQL Queries, Stored Procedures, Triggers, Functions and Packages.
• Developed the Session Beans.
• Developed ANT required for the project.
• Worked on the validations part of JSF.
• Used spring framework for Dependency Injection.
• Designed, developed and maintained the data layer using the ORM framework in Hibernate.
• Developed the AJAX code for dynamic population of values to the screen without having to reload the screen.
• Developed a JAX-WS Web service to expose business methods for other applications.
• Setup the testing environment for the project.
• Used Java WSDP for developing Web services for the application.
• Developed the JavaScript code.
• Configured the CVS for the project

Environment: J2EE/JEE, JavaScript, Struts, JAVA, JSP, Servlets, Oracle, Ant, Hibernate, Sublime text, JSON, XML.