SUMMARY

• About 8+ years of experience as a Business Analyst with expertise in business process analysis, business requirements, and business analysis in the field of Telecom, Retail and Food Industry.
• In - depth noledge of creating use case, activity, logical, component and deployment views with rational tools to extract business process flows and workflows thereby halping development and quality assurance teams in understanding the requirements.
• Results-oriented Joint Application Development (JAD) Facilitator and meetings coordinator with excellent interpersonal skills.
• Proficient with OSS/BSS processes for various service providers on Telecom Provisioning, Order & Inventory Management across a variety of technologies such as IPTV, Ethernet, and Broadband.
• Experience in SDLC Methodologies like Agile and Scrum and related terminology such as Daily Scrum, Product Backlog, Release Burndown, Scrum Master, Sprint Planning Meeting, To-do and Work in Process Charts.
• Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, MS Access, MS Visio, technical assessment tools, and web design and development.
• Excellent meetings facilitator with excellent inter-personal and conflict resolving skills.

TECHNICAL SKILLS

Web Technologies: HTML, JavaScript, XML, AJAX, SOAP

Testing tools: SoapUI, Postman

Methodologies: Agile Modeling, Scrum, SDLC model, Waterfall model, Use Cases, JAD

Database Tools: Oracle 9i/10g, MS SQL Server, Adobe Creative Cloud

Middleware: WebSphere MQ 6.0 z/OS, and TIBCO, Oracle Fusion Middleware

Databases: Oracle, MySQL 5.0, IBM DB2 9, MS SQL Server 2008/2012

Languages: UML, MS SQL, PL/SQL, XML, JSON, Java, PowerShell, C#.Net (4.0/3.5/3.0), VB.Net (10.0/9.0/8.0 ).

Business Tools: MS Visio, MS Project, MS Access, MS Office Suites, Office365, Sharepoint

Requirement Management: JIRA, Rally, HP ALM, StartNow, Version One, Microsoft TFS, Confluence

Data Warehousing: Data Modeling, Data Marts, OLTP, OLAP, Data Dimensions, Schemas

Business Skills: Process Modeling, Change Management, GAP Analysis, Impact Analysis, Risk Analysis, Cost-Benefit Analysis, SWOT Analysis, JAD Sessions

PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

Telecom Product Owner/Business Analyst

Responsibilities:

• Gathered and documented business requirements for existing and future business systems.
• As a BA in the RW Systems Integration API team I is involved with cross functional teams for building the necessary code requirements for the Business.
• Worked with multiple clients such as epay and incomm in the payments division for gathering the business requirements for Confidential ’s API team.
• Worked with the Client incomm for a project where multiple functional code changes was required for 10 digit and 14 digit recharge coupons.
• Developed swagger hub specifications for the new APIs being developed by the RW payments development team for client epay and cybersource.
• Developed product specifications and code specifications documents for the development team and worked as a liaison between the development team and the client.
• Led the daily stand up scrum meetings for the team and developed the story points for the developers and the testers and ensured dat the development and testing work was produced flawlessly on time.
• Worked with the customer management team for the project which involved developing user stories for the development team for a feature which involving customer address validations.
• Worked with the payments and the customer management support team for all the daily incident call and coordinated with the respective resources for effective resolution of the defects and the incidents.
• Requirements Gathering/Documentation - Designed and documented detailed business requirements, functional requirements utilizing PMO & Governance approved templates.
• Conducted grooming sessions with the participation of the users and the stakeholders to gather requirements.
• Worked with SQL queries using MS Access for data manipulations.
• Extensively used SQL to query the database and created ad hoc reports and validated data
• Created test scripts and plans for UAT Phase.
• Conducted UAT (User Acceptance Testing) to make sure dat all the user requirements are catered by the application.
• Wrote Test Cases in Mercury Quality centre dat would test various Test scenarios.
• Rational ClearCase was used to manage all the changes and change requests in the projects. Worked with QA team with the aid of ClearQuest for the bug tracking.
• Monitored test scripts developed by QA team to check the integrity of the test plans.
• Drafted business Use Cases such dat any future changes could be easily managed.

Confidential, Phoenix, AZ

System Analyst

Responsibilities:

• Defined and received top-leadership (SVP) alignment on WMS launch selection strategy for SKU-level buying, customer demand forecasting, and inventory management across all product categories
• Set up and lead a team of 11 experienced and high-performing Operations Managers from 7 warehouses of Shamrock supporting vendor purchasing execution and supply-chain improvement initiatives
• Led the discussions with Supply-chain Optimization Tech to ultimately enable automated forecasting & continuous buying in TR, 9 months ahead of original commitment through creative workarounds
• Worked with web-based technologies e.g., HTML, CSS, and Responsive Web Design for the enhancement of the UI design
• Coordinated with the UI design, Development and Testing team for proper implementation of the project
• Made appropriate tradeoffs to optimize time-to-market, communicated goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams
• Reduced 50% of the gap between return-rates of used and new products through strategic customer experience initiatives
• Expanded geographical coverage to new counties in western USA and ramped-up to 100% coverage of Shamrock dairy products decommissioning external service providers

Confidential

SharePoint Business Analyst

Responsibilities:

• Facilitated Joint Requirement Planning (JRP) sessions with SMEs, one-on-one sessions, Requirement Workshops in understanding the requirements pertaining to Loan Origination to Loan Processing
• Involved in the analysis of the existing credit card processing system, mapping phase according to requirements and functionality along with data conversion procedure necessary for upgrading the existing system
• Examined the current application system and managed website content by using various modules to create a user-friendly environment for better customer experience.
• SharePoint 2013 custom development using object models like CSOM, SSOM in Visual Studio and C#.
• Documented and presented project specific details (Requirements, User stories etc.) as power point slides and charts to the simplest possible levels for the senior management
• Worked as a User/Customer advocate and negotiated with user as well as with developers and management staff to resolve any requirement conflict to bridge the gaps between IT and Business
• Assisted in developing and managing Project Plans and Schedules, managed resolution of Project issues and conflicts

Environment: Waterfall-Scrum Hybrid, MS Office Suite, C#, MS-VISIO, Tableau, UML, JIRA, HP ALM, Office 365, MS Project, Business Intelligence (BI), SQL, Oracle 11g, MySQL Server.

Confidential

Business Analyst

Responsibilities:

• Determined the priority of defect along with developers and managers based on business value of the functionality and halped in resolving it by efficient tracking and timely follow-up using JIRA
• Well versed in conducting various types of testing including User Acceptance Testing (UAT) and halped in designing and developing test plans and wrote and implemented manual and automated test scripts
• Extensively worked in Property and Casualty Data Requirement Analysis and identified the source data and assisted ETL Developer in designing ETL process based on the Data Mapping Documentation
• Responsible for organizing the Quality Analyst (QA) walk through to explain proposed changes. Used Regression Testing, UAT for Automated Testing. Coordinated with the test team to check the weekly status and report the same to the project manager and discussed with project manager and other team regarding State Flow Process.
• Acted as a liaison between the Subject Matter Experts and User Experience team and conducted meetings with User experience team to communicate the requirements and ensure there is no ambiguity
• Analyze the existing data and interpret the data to identify trends or patterns in the data, and solutions including transcripts of focus groups and surveys
• Managed relationship with telecom expense management provider to ensure the accuracy of vendor billing and timely payments to vendors
• Worked directly with Telecom Expense Management (TEM) providers for provisioning, management, and billing issues
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements
• Collected data on customers, customer needs for the project dat was related to IVR and web based and big data and telecom

Environment: Agile/Scrum, JIRA, SQL Server, MS SharePoint, SharePoint 2007/2010, UML, MS Excel, MS Word, MS-VISIO, Tableau, Informatica, HP QC, HP ALM, Balsamiq Mock-Up, HCM, SAP, SharePoint Designer, Capital Management, Unit Testing.