SUMMARY:

• Enthusiastic Sales Manager with over 12 years of experience supervising staff in multiple settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes as well as loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction with a motivational approach and upbeat nature.
• Well versed in employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward - thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance.

SKILL:

• Sale expertise
• Excellent
• Inventory management
• Excellent
• MS Office
• Very Good
• Staff supervision
• Excellent
• Process and procedure development
• Very Good
• Multi-location management
• Excellent
• Culture development
• Very Good
• Team coaching abilities
• Excellent
• Employee reviews
• Very Good
• Relationship building
• Excellent
• Business development
• Very Good
• Effective leader
• Excellent
• Conflict resolution
• Very Good
• Profit and loss accountability
• Very Good
• Resourceful nature
• Excellent
• Customer service focus
• Excellent

PROFESSIONAL EXPERIENCE:

Retail Sales Manager

Confidential, Champaign, IL

Responsibilities:

• Trained team members in successful strategies to meet operational and sales targets.
• Mentored 5-member sales team in applying effective sales techniques and delivering top-notch customer service.
• Delivered in-depth information on product features so customers could make educated decisions before purchase.
• Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
• Submitted reports to senior management to aid in business decision-making and planning.
• Mentored and trained 10 sales associates for two store locations.
• Planned and prepared work schedules to assign 5-member team to specific tasks.
• Conducted ongoing staff development to help employees achieve growth within job roles.
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
• Taught junior employees how to meet operational and sales goals with proactive strategies.

General Manager

Confidential, Bloomington, IL

Responsibilities:

• Devised hiring and recruitment policies for 1000-employee company.
• Managed 30 employees to reduce workflow stoppage and ensure on-time project completion.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Elevated new business opportunities while implementing effective networking strategies.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Automated office operations while managing client correspondence, record tracking and data communications.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.

Warehouse Lead

Confidential, Champaign, IL

Responsibilities:

• Tracked production and quality control systems to proactively identify deficiencies.
• Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
• Managed scheduling and task delegation for 30-member warehouse team.
• Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
• Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.
• Maintained quality service by establishing and enforcing organization standards.
• Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
• Managed resource allocation and scheduling of all employees.
• Supervised warehouse operations by managing 30 employees during 16-hour shifts.
• Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
• Maintained excellent performance standards while working in hot warehouse environment.
• Supported production workers in meeting goals without compromising safety and compliance.

Retail Sales Manager

Confidential

Responsibilities:

• Rebuild store from less than 60 to over 140 activations/month.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
• Recruited, hired and trained 15 associates to develop into productive team members with excellent product knowledge.
• Mentored and trained 20 sales associates for two store locations.
• Coached 15 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 75%.
• Mentored 15-member sales team in applying effective sales techniques and delivering top-notch customer service.
• Delivered in-depth information on product features so customers could make educated decisions before purchase.

General Manager

Confidential

Responsibilities:

• Started as Cook then promoted to shift lead and General Manager.
• Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
• Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
• Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
• Set schedules for 30 staff by planning and designating shifts and hours.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Hired and managed all kitchen staff.
• Maximized quality assurance by completing frequent checks of line.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Motivated staff to perform at peak efficiency and quality.
• Purchased food and cultivated strong vendor relationships.

Quotations Specialist / Sales

Confidential

Responsibilities:

• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Conducted and change management processes to improve operations.
• Coordinated with Sales team in developing project plans for prioritized initiatives.
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
• Investigated and resolved customer complaints to foster satisfaction.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Improved quality processes for increased efficiency and effectiveness.
• Developed standard operating procedures and document workflows for current and future process steps.
• Read blueprints and schematics for each project to develop understanding of job requirements.
• Moved supplies and tools to site areas to keep work moving smoothly.

Retail Sales Manager

Confidential

Responsibilities:

• Increased accessory sales from $1.76 per activation to $45.
• Doubled data sales per activation from $5 to $10.
• Provided strong service to customers, increasing customer loyalty 90%.
• Delivered in-depth information on product features so customers could make educated decisions before purchase.
• Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
• Submitted reports to senior management to aid in business decision-making and planning.
• Coached 6 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 100%.
• Mentored and trained 10 sales associates for two store locations.
• Recruited, hired and trained 10 associates to develop into productive team members with excellent product knowledge.
• Planned and prepared work schedules to assign 10-member team to specific tasks.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
• Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.