SUMMARY

• 7+ years of experience in IT industry with hands on Salesforce experience involving in both administration and development of salesforce.com applications.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation
• Strong knowledge of sales, marketing, service, and support automation
• Extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Experience in implementing Security and Sharing rules at Object, Field, and Record levels for different users in the Organization
• Good knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements
• Experienced in data migration from ACT, Excel, MS outlook and Legacy Systems using various data migration tools
• Experience in developing Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs
• Proficient in creating triggers, Apex classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Hands-on experience with Workbench (online cloud tool)
• Experience in wide range of languages and technologies such as Apex, Visual force, Java, HTML, CSS, AJAX, DOM, and JavaScript.
• Experience working on Developer Console and Workbench for executing SOQL queries, line by line Code Coverage from test classes and to execute batch class or any piece of apex code from Anonymous Window.
• Experienced on integrating salesforce and CPQ application to automate fulfilment process.
• Experienced with Salesforce.com Web Services APIs- Force.com SOAP and REST based Web Services APIs, the Bulk API, and the Metadata API.
• Experience working on extracting data from SQL database using Workbench.
• Expertise in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Experience with Service Cloud and Sales Cloud Functionalities
• Good experience working on Live Agent, Email to Case, Web to Case.
• Experience working on Claim Vantage which manages the Insurance Policy, Annuity and Claims Data.
• Excellent work ethics, self-motivated, quick learner, and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.
• Knowledge of DevOps, Continuous Integration, and Continuous deployment

TECHNICAL SKILLS

Salesforce Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, DML operations, SOSL, SOQL, Validation Rules, Process Automation, Visualforce Pages, Data Loader, Reports Dashboards, Force.com IDE

Languages: APEX, C#, SQL, Java Script, HTML, CSS

Custom Integration Tools and Management: Custom Objects, Settings, Labels and Tabs, Security Controls, Field updates, Jitter bit, AppExchange Package & Custom Application and Sandbox Data Loading, MS Visio, JIRA, Tableau, Info gram

Data Migration Tools: Apex Data Loader, Data Import Wizard, Force.com Excel Connector and Force.com migration tools

Build Tools: ANT, MAVEN

Databases: SQL Server 2008/2012, MySQL

Operating Systems: Windows 98/NT/XP/Vista/7/8/10, Linux, MacOS

PROFESSIONAL EXPERIENCE

Confidential, Boise, Idaho

Salesforce Lightning Developer

Responsibilities:

• Created many Lightning Components and server-side controllers to meet the business requirements.
• Developed various relationships for components using LWC to ensure the components are well communicated.
• Implemented LWC from the scratch using the several decorators to combine the data required.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API' Confidential and displayed them on to the component.
• Managed Salesforce platform for 1300 end-users
• Participated in the project discovery phase with valuable inputs of Salesforce development knowledge and its restrictions.
• Developed various Custom Objects, Tabs, validation rules, Components.
• Used Visual Studio Code for code development using Salesforce CLI.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Worked on Lightning Web components (LWC), Converted buttons to LWC.
• Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity, and Custom Objects.
• Developed and deployed workflows and approval processes for custom objects for different request types as per the requirement.
• Custom lightning web components include developing components, controller, helper, and design.
• Development, implementation, and update focusing on Sales cloud and Service cloud.
• Implemented CSS and Design Parameters that makes the Lightning component look and feel better.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API' Confidential .
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Employed Data Loader to import data from Oracle to Salesforce database and completed the configurations in Oracle application to Salesforce platform Development.
• Worked on salesforce community to publish, update, and approve content. Salesforce Chatter feed company to Collaborate directly with experts. Employees will be able to post, share and get feedback from the customers.
• Used JIRA to document tickets, Confluence to handle all the documents, Data Dog for monitoring Salesforce performance, G-Suite and Slack for communication.
• Build Lightening controllers with the AURA framework.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Developed Live Chat custom objects for enhancing the opportunity for agents to chat with customers with two factor authorization.
• Unit testing of LWC was also done using Jest by us during development and during developer testing.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Involved in daily stand-up meetings, participate actively in team retrospective meetings with valuable feedback on the completed sprint.

Environment: Lightning Web components, Salesforce service cloud platform, Apex Classes, Agile, JIRA, Data Loader, Workflow & Approvals, Flows, VS Code IDE, Process Builder, Custom Reports, Dashboards, Controllers, triggers

Confidential, Manhattan, NY

Salesforce Developer

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Worked with Visual Force Pages, Custom Controllers, Extension, Apex Coding, Batch Apex and Apex Web Services.
• Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with Lightning.
• Integrated Salesforce.com with external systems like DocuSign and assign these permission sets automatically whenever a new user is created or updated or deleted based on their profiles using SOAP API and REST API.
• Implemented Lightning components as left panel and right panels for service cloud console apps.
• Designed and developed custom UI using HTML, CSS, Visualforce components and used jQuery, Java Script for front-end validation
• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Working with Administration activities like Users, Profiles, Permission Sets, Public Groups, Queues, OWD settings, Sharing Rules and Users &Security Settings based on Role hierarchies.
• Implemented Single Sign-On with SAML on force.com
• Created Reports and Dashboards according to the business user' Confidential requirement.
• Worked with SOQL, SOSL queries within Governor Limits to store and download the data from Salesforce.com platform database.
• Used Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.
• Migrated Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Performed Unit, Integration, Regression and User Acceptance Testing.

Environment: Salesforce CRM, Force.com, Salesforce1, Salesforce Lightning, Apex classes, Apex Triggers, Apex Batch class, Schedule classes, SOQL, SOSL, Web Services, SOAP, WSDL, REST, XML, JSON, Workflows, Custom Tabs, Page Layouts, Search Layouts, Validation Rules, Reports, Dashboards, Eclipse, Data Loader, HTML, JavaScript, jQuery, CSS3, XML, Force.com Ant Migration tool, JIRA, Bit Bucket, Sublime Text, IntelliJ

Confidential, Dallas, Texas

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Developed various Custom Objects, Tabs, Visualforce Pages and Controllers.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’ Confidential need.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.
• Developed VF components in mobile apps. Created and used Email templates in HTML and Visualforce.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Conducted Administrative duties which included working with c-level executives, system administrators, and end users to gather their business requirements, then develop customized solutions to meet their needs.

Environment: Saleforce.com platform, Apex Language, Apex Triggers, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential

Salesforce Administrator

Responsibilities:

• Performed the roles of administrator.
• Designed, implemented, and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Gathered requirements, analysed, estimation and provided design and coordinated for application enhancements.
• Worked on enabling notifications and getting certificates for SSL web services, creating user groups, and read only groups on Informatica cloud.
• Customized Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Developed and customizing salesforce.com application based on the user needs.
• Worked on enhancing the applications based on business process changes and implement continuous service improvements.
• Also developed customizable dashboards to track the productivity of business centres and sales teams.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created the workflows for automated lead routing, lead escalation, alerts, and action items.
• Worked as support engineer for internal users and guided through the application.

Environment: Salesforce.com platform, Salesforce CRM platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls