SUMMARY

• Over all 10+ Years of IT experience in Software Development and Skilled in Salesforce CRM, Apttus CLM & CPQ, In - depth Analysis of Business Processes, AGILE Methodology, SCRUM and SPRINT Techniques.
• Worked on Batch Apex, Apex Scheduler and Test Classes.
• Experience developing solutions for the Apttus Contract Lifecycle Management (CLM) and Configure, Price Quote (CPQ) systems including X- Author for Word &Excel, development of clause libraries and contract templates.
• Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ, APPTUS
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of page.
• Good Experience on Salesforce Lightning experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Experience in integrating external web systems with Salesforce using REST and SOAP web services.
• Creating Custom Apps, Custom fields, Profiles, Applying Sharing Rules, Handling Page Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons, Validation Rules, workflows, approval processes.
• Proficient in dealing with functionalities related tosales cloud&service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Proficient in dealing with functionalities related to sales cloud & service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Experienced in scripting languages like HTML, XML, CSS, JSP, WSDL, SOAP, AJAX, APEX Web Services API development skills and Java Script, Web Services-Axis.
• Experience working in DevOps, Continuous Integration and Continuous Deployment (CI/CD) environments.
• Experience in Test date driven (TDD) & Behavior-driven development (BDD) framework using Cucumber.
• Created Custom Objects and outlined lookup and master-detail relationships and Junction objects to implement many-to-many relationships on objects and Roll-up Summary fields to aggregate data from child records on the parent. Modified data object relationships with the help of Schema Builder.
• Strong Knowledge in AppExchange Applications for integrating with third party application.
• Experience in Apex coding for the implementation of complex business logic within Governor Limits.
• Excelled in working with various Salesforce.com Standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Developed SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Record Types etc.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Good Knowledge on data migration from standard Excel and the legacy systems like Data Import Wizard and Data loader and used Data loader for Data management like Import, Export & Delete in salesforce.com.
• Excellent understanding of Salesforce.com in terms of Organization hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
• Efficient in setting up restricted login hours and IP ranges on profiles and resetting the user passwords.
• Created and updated users, reports, and dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts such as Outlook.
• Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework & options.
• Experience working with Eclipse IDE and Force.com Plug-in environment.
• Deployed Customization from Sandbox to another Environment by Eclipse IDE and Change Set.
• Experience working with Salesforce.com sandbox and production environments. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, multi-tier, web-based, and portals-based object-oriented enterprise applications.
• Experience working with SalesForce.com Sandbox and Production environments.

TECHNICAL SKILLS

Lightning Experience Development: Salesforce Lightning Design System and Lightning Components, Aura Framework, JavaScript Controllers, Server-side Controllers.

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex REST and SOAP Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers), HTML. Live Agent Chat Integration on multiple websites, Knowledge management configuration

Programming languages: C, C++, Java, SQL, Apex.

Web Technologies: HTML, JavaScript, SOAP, WSDL

Operating Systems: Microsoft Windows platforms, Linux

Project Life-Cycle Management Tools: JIRA

IDE Tools: Eclipse, Force.com Eclipse IDE plug-in, Force.com IDE

Other Tools: Workbench, Force.com Explorer, MS Office Suite

PROFESSIONAL EXPERIENCE

Confidential, Reston, VA

Salesforce Developer

Responsibilities:

• Performed the role of Salesforce Developer and Administrator in the organization.
• Responsible for providing solution and Implementation of Apttus CLM & CPQ for different business internally.
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Responsible for performing all tasks required to develop, implement, and support the Salesforce.Com application integration of the Apttus CLM and CPQ
• Configured the Contract management and revenue management with using of Apttus CPQ
• Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Worked onService cloudto provide support to the client andSales Cloudto manage and maintain the organization’s sales territories using Enterprise Territory management.
• Created Burndown charts, Velocity charts, Average age charts, pie charts for analysis and reporting.
• Track and communicate team velocity and sprint/release progress.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Maintenance of installed Managed Packages in Lightning using Apex.
• Experienced in using Data Migration tool called Data Loader.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Experience in APEX Programming by creating Custom Triggers and perform Asynchronous calls to implement the business logic as per the requirements.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created many app pages, home pages integrating the custom components for Salesforce lightning and salesforce1 mobile app.
• Developed Salesforce.com custom application using Apex, Visual force and AppExchange.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects & fields, Web Services, SOAP, REST, Eclipse IDE with Force.com plug-in.

Confidential, Charlotte, NC

Salesforce Developer/Administrator

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Creating the Quotes through automation process by using Apttus CPQ functionalities
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows
• Implemented Service Cloud modules Case Management, Web to Case, Knowledge, Article Management and Solutions.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Extracted data from Salesforce.com application into large databases (Oracle 10g) for generating large data reports. Worked onService Cloudfull lifecycle implementation.
• DevelopedAPEX classes, Visualforce pages and APEX triggersto develop the custom functionality as per the requirement. Worked with Sales cloud, service cloud and marketing cloud.
• Good experience in development and maintenance ofSales & Service clouds.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Works with the Pre Sales Team to drive Sales Growth for the Community Cloud Products.
• Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Improved transparency by sharing team progress through Burn down and Team velocity charts.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Developing BDD test scripts in cucumber using selenium Web Driver (Using page object model) and integration tests.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Familiar with Cucumber and BDD test automation frameworks.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST, Agile/Scrum.

Confidential, New York, NY

Salesforce Developer

Responsibilities:

• Worked on analysing, estimating complexity, story pointing and implementing the user stories.
• Interacted with various business team members to gather detailed business requirements, use cases, translate technical specifications into product requirements.
• Analysing the user stories and breaking in to the tasks for Apheresis and infusion modules.
• Technical Knowledge about Salesforce lightning schema builder, process Builder, App Builder, Components, and lightning connect.
• Enhanced the existing portal functionality and moved tocommunity cloudfor more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community.
• Worked onCommunity Cloudimplementations in two different portals.
• Worked on provisioning of community users, profiles and setup the community usingcommunity builder.
• Provide thought leadership and consultation throughout the life cycle of aSalesforce Community Cloudimplementation.
• Provide thought leadership and consultation throughout the life cycle of aSalesforce Community Cloud implementation.
• Created custom service cloud application on top existing solution to improve the productivity of CRMs.
• Implemented the customized functionalities using Apex, Visualforce, and Apex triggers.
• Create and setup the communities for the Partner users using Standard and Custom Lightning components with the Salesforce lightning design system (SLDS) styles.
• Implemented the code coverage and deployment process using change sets.
• Worked on tasks including Design Module & Implementation, Mapping the Requirements, assessing and mapping Business Processes and Documentation
• Worked on Customizing the Modules, Testing/ Integration with other modules & platforms.
• Integrating REST API web service to extract data from internal applications and displayed in the UI.
• Handled SOAP /Restful Web services consumption for fetching content from the Internal Web server
• Done the bulk data base operations using the Apex Data Loader.
• Worked on the weekly deployments using change set for defect fixes.
• Implemented some validation rules and workflows to perform the condition checks and email to users.
• Using the configuration part provided the additional features to diff users by applying the permission set.
• Implemented knowledge management through batch job and scheduled jobs.
• Done the complete setup of a sandbox environment and fixed the defects for post release.

Environment: Salesforce.com platform, Service Cloud, Sales Cloud, Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, REST API, SOAP API, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Hartford, CT

Salesforce Admin

Responsibilities:

• Working in close coordination with Client to resolve issues arising using agile methodologies.
• Managed different users and customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles and groups.
• Worked extensively onSalesforce Community Cloud. Created various customer support communities with which customers/partners can directly with the business and upload files, any data.
• Special projects & Ad-hoc analysis relating to, but not limited to new product launches, software/SaaS tool launches, and organizational process changes.
• Communicate the power of theCommunity Cloudto stakeholders and defining Salesforce lighting components to replace visual force pages.
• Helped developers to develop various custom objects, tabs, components and Visualforce Pages and controllers and created and deployed several reports using salesforce.com platform.
• ImplementedCommunity Cloudlightning components in working ability for conversion of visual force pages into lightning.
• Involved in CRM process like Design, development, planning, testing and integration of Salesforce Cloud services, data and accounts.
• Shared perspective and knowledge ofCommunity CloudPractice initiatives with team members.
• Developed and configured various Reports and Report Folders for different groups based on the need of the organization.
• Provide implementation and support to customers with numerous enhancements and AppExchange packages to Salesforce including DocuSign, Conga, Quip, WebMerge, Pardot, Zillow, Zynbit, Zendesk, Pitchbook, Box.com, and LinkedIn.
• Wrote SQL commands and Stored Procedures to retrieve data from MySQL and Oracle databases.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules, Reports, Dashboards.
• Created the Validation Rules, Workflows for automated lead routing, lead escalation and email alerts.
• Configured Omni-Channel for both Queue based, and Skill based routing technic, and monitored routing performances by Omni-Channel Supervisor.
• Experience with Salesforce CPQ applications, which includes Configure bundles (features, options, option constraints, configuration attributes), product rules, price rules, discount schedules, pricing, contracted prices, quote templates, quote processes and custom actions.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Cases, Campaigns, Reports, and Dashboards.
• Designed and deployed Custom tabs, validation rules, Approval Processes, and Auto- Response Rules for automating business logic.
• Configured Creating Roles, Security Access, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Created lookup, master-detail relationship, formula field and roll-up summary on the fields to establish business requirements.
• Worked on pick lists, dependent picklists, validation, and formula fields based on requirement.
• Established relationships between various objects using Master Detail relationship, look up relationships and created the Junction objects.

Environment: Agile, MySQL, Oracle, Data Loader, CPQ

Confidential, Midland, TX

Salesforce Administrator

Responsibilities:

• Managing Salesforce Production and sandbox instances: Creation, customization, configuration and maintenance of standard and custom objects Platform Workflow & Approvals, Reports, Standard & Custom objects, Tabs, Security Controls.
• Worked in agile environment with Monthly Releases, working on Different enhancement requests in sprints.
• Written test cases for the enhancement requests for end user testing in the testing Sandbox.
• Migrated Change sets across different Sandboxes and production instance for monthly Releases.
• Experience in creating Process Builder, workflow rules by assigning tasks to the record owners based on the necessary conditions to follow up with a particular record, alerting the users with workflow emails wherever necessary and also written some batch classes in order to automate the deletion of records.
• Written Apex batch Classes and Test Classes to automate deletions to help maintain healthy Data in the Salesforce instance.
• Worked as Salesforce Analyst by taking part in Requirement Gathering meetings and gathering requirements from the stakeholders.
• Migrated Change sets across different Sandboxes and production instance for monthly Releases.
• Major role in salesforce Classic to salesforce Lightning Migration Project.
• Created Different Lightning Pages using Lightning Components for different Objects and Customized Lightning Home pages based on the User Profiles.
• Created Different Quick action Buttons in Lightning to replace the Java Script Buttons Functionality from Classic.
• Customized Paths and Kanban Views across different Objects.
• As a part of Lightning Migration, Different Applications were installed in the org to analyze Salesforce lightning compatibility includes Salesforce optimizer, Field trip, Java script button converter, Magic Mover, Configuration Workbook.
• Taking Part in the sprint Planning, Retrospective and Backlog Refinements Meetings along with other salesforce team members along with the Scrum Master and product Owner.
• Discussing the complexity in the task and rating the prioritization as required.
• Worked on Deploying Service requests related to Form Assembly.
• Used Data loader API for Loading Data from a CSV file also used data import wizard.
• Assigning Salesforce engage user Licenses for Sales users.
• Experience in Making Enhancements to various Forms on Form Assembly Application.
• Created Different reports and dashboards and added them to the lightning Home page.
• Worked on ACS (SCS) to resolve the production - SFDC ACS Failure Notifications using the cargo integration log in Salesforce

Environment: Apex Batch classes, test classes, data loader API, ACS, SFDC ACS, java script.

Confidential, Dallas TX

Salesforce Administrator

Responsibilities:

• Managing Salesforce instances: Creation, customization, configuration and maintenance of standard and custom objects Platform Workflow & Approvals, Reports, Standard & Custom objects, Tabs, Security Controls.
• Customization of SF apps, objects (standard, custom, external), fields, record types, layouts.
• Experienced in customizing standard objects accounts, contacts, opportunities, products, price books, cases, leads, campaigns, reports and dashboards.
• Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Created new user accounts, roles, Profiles and sharing settings.
• Involved in setting up field level access for each custom object created based on the user's role within the organization.
• Hands on experience in apttus CLM/CPQ to streamline configuration also to ensure pricing and quoting accuracy.
• Worked on apttus support project to solve ongoing bugs/issues/enhancements
• Created custom objects, Batch APEX, SOSL & SOQL queries, Visual force Pages, Triggers, and validation rules to help track internal help desk cases and lead qualification.
• Worked on Different salesforce applications like Conga Suite, Dupe Catcher, Cirrus Insight, Map anything, Inside Sales, Data.com, Insight Squared, Desk.com, Get Feed Back, Rollup Helper, Jitter bit, DocuSign
• Created various Reports and Report Folders to assist managers to better utilize Salesforce system as a sales tool and configured various Reports and for different user profiles based on the need in the organization
• Worked with field & page layout customization for the standard objects like Account, contact, Leads.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need. Created pick lists, dependent picklists, validation and formula fields.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created the workflows for automated lead routing, lead escalation, alerts.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Imported excel based customer information records in to accounts, contacts and assets using Data Loader and import wizard.
• Used import wizard for insert, update, of data from Salesforce.com. Used it to read, extract and load data from comma separated values (CSV) files
• Created various reports (Summary reports, matrix reports, joint reports), pie charts, dashboards
• Worked on customization of Sales and Service cloud and configured Web-to-Lead, Email-to-case, Assignment, Escalation and Auto-response rules.
• Worked on customization of Sales cloud objects Leads, Accounts, Opportunity, Products and Price books, implemented, and configured Web-to-Lead, Assignment rules, custom lead conversion, Account Teams in sales cloud.
• Manage cases within Salesforce for daily troubleshooting create and maintain Visualforce forms utilized by users for sales and activity used the sandbox for testing and migrated the deployment instance after testing.

Environment: Salesforce.com, CSV, Templates, Aptus CLM/CPQ, SOSL & SOQL, Triggers.

Confidential, Nashville, TN

QA Tester

Responsibilities:

• Reviewed and Analyze client business requirements and prepared Test Plan and Test Cases accordingly.
• Executed and validated the claim process in HP interchange portal based on the business required documents.
• Good working knowledge of all the HIPPA EDI X12 Transaction 837P, 837D, 837I, 834, 835, 270, 271 and
• Paper Claims, DMR and Hospital Claims.
• Performed Smoke Testing, Model testing, E2E Testing, Integration Testing, Regression Testing, and UAT Testing.
• Extensively used Quality Center and ALM for writing Test Plan and uploading and executing the Test cases related to the
• Client requirements, logging and tracking the defects, and reporting Issue logs.
• Created HIPPA EDI X12 files based on the Business requirement also extensively used Ultra-Edit.
• Extensively used FileZilla, Transaction Management and Ultra Edit to process EDI files through the claims Engine.
• Expertise in documenting defects with high level of detail, accuracy, and informative recreation steps using Quality Center and ALM.
• Connected to Putty and used UNIX to pull the EDI X12 files from client server.
• Used MySQL server and Toad to run the SQL Queries and SQL Scripts to extract the data from the database.
• Submitted, Maintained and delivered all the project related documents in timely manner to the end clients and end users.

Environment: MySQL server, Quality Center, HIPAA/EDI, Interactive MS Word, MS Project, MS Excel, Ultra-Edit, Transaction Manager, Putty, WinSCP, FileZilla, Notepad++, PowerBuilder, Interchange.