SUMMARY

• Overall 7+ years of IT experience including 5+ years of experience as SFDC consultant, 2 years as a Software programmer in Java.
• Adept in various stages of SDLC (Software Development Life Cycle) including analysis, architecture design, developments, enhancements, testing. Deployments, web and portal based object oriented enterprise applications.
• Experience in configuring and administrating Salesforce CRM environment.
• Administration, Configuration, Implementation and Support experience on Salesforce.com platform.
• Solid experience with Salesforce.com Lead to Order process, development using Apex, Visual Workflows, Visual Force, J Query, Data Management, Data analysis, Apex Triggers, Apex Classes, Apex Test Methods, Apex Data Loader, Salesforce Data Loader, Web Services integration.
• Expertise in developing Apex classes, Triggers, Visual Force pages, CSS and HTML.
• Experience with Force.com Configuration and Apex / Visualforce / API development with IDE and Salesforce.com sandbox environments.
• Experience in customizing standard objects and creating custom objects, custom fields, Custom Tabs, Apex Classes, Triggers, Master Detail relationships, Lookup relationships, Validation rules, Workflows, Custom Reports, designing Visual Force pages, Dashboards, report extractions, page layouts and email generation according to application requirements.
• Expert in implementing Sharing rules, Permission sets, Field level securities, Profiles, roles and Resource monitoring.
• Strong knowledge of SQL Server, MySQL, SOAP, SOQL and SOSL, Visual Force Pages or Components, Workflow & Approvals.
• Hands on experience inSalesforce.com CRM integration, developing and deploying custom integration solutions using Apex Language ( Classes, controllers & Triggers), Visual force Pages, Custom Tabs, Custom objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Experience with Web Development using JSF/JSP, HTML, CSS and JavaScript.
• Experience in working with Visual force, Apex, CSS, Force.com Web Services, REST, SOA& Metadata API.
• Experience in Salesforce products like Sales Cloud and Service Cloud.
• Profound experience and understanding of Object Oriented Design (OOD), MVC, multi-tier architectures and distributed architectures.
• Expertise in working on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Proficient knowledge of Governor limits and experienced in optimization of existing code in according to teh governor limits.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Expertise in maintaining teh Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Good team player with teh ability to adapt quickly.

TECHNICAL SKILLS

Salesforce Technologies: SFDC Certified Force.com Developer, Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production)

Other Programming Languages: Java, JavaScript, HTML, XML, DHTML, C, C++, C#.

Databases: MS SQL Server 2000/2005, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access, and MySQL

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Linux.

PROFESSIONAL EXPERIENCE

Confidential, Richmond, West Virginia

Salesforce Developer / Administrator

Responsibilities:

• Interacted with Business Team member to gather and document Project requirement.
• Experience working inbackend/Legacy Integration withSalesforce.com
• Administered thesalesforce.com instance. Involved in creating users Profile, defining page layouts, and workflows.
• Created new custom objects and relationships, custom fields, record types, page layouts, custom labels, customs settings and custom tabs to better suit teh organization's business needs.
• Worked on variousSalesforceAdmin tasks like setting up Permission sets, User Profiles, Email Templates, and Validation Rules etc.
• Developed various Triggers, custom buttons and Links, Visualforce Pages, Visualforce components, Apex Classes and other customizations.
• Created Triggers as needed while customizing teh application and testing teh functionality.
• Developed Apex classes and Controller classes and used SOQL, SOSL to select teh data fromsalesforce.com platform database.
• Migrated data from existing systems to SFDC using Apex Data Load by using DML operations.
• Created Test Cases for new development and migrated them from sandbox to production environment.
• Created various Reports for teh Business Development Program.
• Configured and used Dashboards and Dashboard components as requested by Business user.
• Performed Functional Testing, Unit Testing and Performance Testing of new product functionality. Analyzed and mitigated issues identified during testing.
• Deployed metadata between different sandboxes using Change Sets.

Environment: Force.com Platform,SalesforceEnterprise Edition,Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Reports, Force.com Eclipse Plug-in,SalesForce.com, Sandbox, Email Services, HTML, Apex Data Loader/Workbench.

Confidential, Hingham, MA

Salesforce Developer /Administrator

Responsibilities:

• Worked in agile methodology Process and Sprint System, attended daily standup calls.
• Interacted with various business team members to gather teh requirements and documented teh requirements.
• Involved in business requirement design meetings, prepared data model and technical design document with what components need to be developed like apex classes, visualforce pages, formula fields and validation rules etc.
• Involved inSalesforce.com administrative tasks like point and click and declaration actions like creating Objects, field, Users, Roles, Profiles; writing validation rules, formula fields, workflow rules, approval process based on requirements.
• Used Apex and VisualForce to create unique customer-based solutions.
• Used Force.com Migration tool to make deployments to different sandbox environments.
• Designed and Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in teh application.
• Customized varioussalesforce.com objects like Leads, Accounts, Opportunities, Cases, Reports and Dashboards.
• Created and configured workflow rules and approval process for sending email alerts, creating Tasks and Field updates for business process.
• Worked on different Integration issues and worked on developing Visualforce Pages, Apex controller classes.
• Integrated teh REST Web Services API for extracting teh data from external systems to display in teh pages ofsalesforce.com.
• Worked on Web services and XML parsing and mapping teh XML string into teh object entities.
• Worked on different portals like Self Service Portal, Partner Portal and had good knowledge on Customer Portal.
• Responsible for data like configuring Apex Data Loader, uploading data in CSV files intosalesforce.com, checking for teh correctness of teh data.
• Using Apex Data Loader and Import Wizard for migrating records to sources and loaded data into Call Center application and for cleaning of data.
• Developed Custom Report Types, Reports and configured teh Analytic Snapshots to dump teh data on regular basis for teh sales performance and Lead generation statistics.
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying teh projects components into different Sandbox.

Environment: SalesforceCRM, Apex Classes, Visualforce pages, CSS, HTML, JavaScript, JQuery, Eclipse IDE, Force.com IDE, Force.com Explorer,Salesforce.com, Import Wizard, Sharing Rules, Workflows, Email Updates, Web Services API, Data Loader.

Confidential, New York

Salesforce Developer /Administrator

Responsibilities:

• CustomizedAccounts, Contacts, Leads, Campaigns and Cases.
• Customized severalValidation Rules, tasks, Workflow rules, Triggers, Apex classesto achieve teh complex business functionality.
• Createdpage layouts, search layoutsto organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployedApex Classes, Controller Classes, Extensions and Apex Triggersfor various functional needs in teh application using teh Eclipse IDE.
• Migrated Current Outlook ConnectortoSalesforceOutlookwhich provides for teh synchronization of information from Outlook toSalesforce.
• DevelopVisual Force Pages, Visual Force Custom ControllersComponents, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• UsedSOQL & SOSLwith consideration toGovernor Limitsfor data manipulation needs of teh application using platform database objects.
• UsedForce.com web serviceAPI for implementingWSDLin teh application for access to data from external systems and web sites.
• Imported teh product and pricing information fromSalesforceinto theBig Machinesusing Informatica.
• Profilebasedpermissionson fields and objects are enforced.
• Load/Manage teh data usingApex Data Loader.
• CreatedCustom Objectsand definedlookup and master-detail relationshipson teh objects. Also createdjunction objectsto establish connectivity among objects.
• Createdworkflow rulesand defined relatedtasks, time-triggered tasks, email alerts and field updatesto implement business logic.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• PerformedData Migrationfrom legacy system to Force.com with knowledge ofData Mapping.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions),Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in.

Confidential, New York, NY

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized apps to match functional needs.
• Performed Salesforce.com Developer and Administrator roles.
• Interacted with various business team members to gather and documented requirements.
• Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed Custom objects, Page layouts, Custom tabs, Components, to suit to application needs.
• Created Custom Objects and defined lookup and master-detail relationships on objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured permissions based on organizational hierarchy requirements.
• Implemented Apex Classes & Triggers and linked them to manage workflows implemented in system.
• Implemented various Custom Reports and deployed them for different business user levels.
• Provided training to internal business users to use application and develop their own custom reports.
• Used sandbox for testing and migrated code to deployment instance after testing.
• Supported data migration activities for migrating data from various business centers and business center users with teh support of Saleforce.com.

Environment: Windows XP, Force.com Platform, Salesforce Enterprise Edition, S-Controls, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP, AJAX, MVC Design Patterns.

Confidential

Java Developer

Responsibilities:

• Interacting with Business teams and marketing specialists to understand teh specifications and requirements for designing/revamping all teh surveys.
• Gatheird detailed design specifications and strategies which were utilized by teh functional team and teh development team for performing detailed development and testing on business applications.
• Implemented Java components and deployed under teh weblogic server.
• Worked with JSF as teh Web-container framework in teh presentation tier.
• Developed Server side components with beans in JSF framework.
• Used JSF validator for teh Server side Validation and Used JavaScript for teh Front-end validation.
• Made use of JSFs, HTML, JavaScript and CSS to develop teh frontend UI
• Involved in test plan, test cases and unit testing of teh system
• Involved in different activities of project such as information meeting, analyzing data, validation of data, documenting business/functional supplies
• Worked actively with teh Development team, providing assistance with programming issues and post production bugs.
• Work as Technical Support and perform all sorts of IT Administrative Tasks.

Environment: Java Servlets, Struts, CSS, Hibernate, JavaScript, HTML, Toad, Oracle database, Apache Tomcat, Eclipse, Webserver, Linux.

Confidential

Programmer Analyst

Responsibilities:

• Involved in designing and implementation of application flow.
• Involved in Developing UI screens in Administrator module.
• Developed Servlets and JSP pages for displaying both dynamic and static pages using HTML and CSS.
• Developed Action and Form Bean classes to retrieve data and process server side validations.
• Used JavaScript for performing client side validations.
• Created JDBC stored procedures, triggers, queries and PL/SQL statements to interact with teh database.
• Involved in implementing Internationalization for supporting different country languages using Unicode formats.
• Involved in Code Reviews to make sure best coding standards and java best practices are used before placing teh code in version control.

Environment: Java 1.4, Servlets, JSP, Struts, EJB, Design patterns, HTML, java script, Eclipse IDE, Ant, Clear Case and Web sphere application server (WAS 5).