Customer Service Representative Resume Milwaukee, WI - Hire IT People

Objective

Seeking a position in Customer Service/Banking that will allow me to utilize my excellent skills.

PROFESSIONAL EXPERIENCE

Confidential, Milwaukee, WI

Telecollector/Customer Consultant

Responsibilities:

Responsible for interacting with delinquent account holders, applying solutions to collect past due amounts by negotiating payment arrangements.
Issued reconnection orders, made follow - up calls,and educated customers on the collection process.
Processed move service orders,service quotes,and counseled customers on how to conserve energy and reduce the amount of their bill.

Confidential, Milwaukee, WI

Collector

Responsibilities:

Utilized knowledge of company services, policies and procedures when communicating with delinquent customers.
My ability to interpret and document information from the mortgagor led to a successful resolution.
Utilized an auto-dial system to initiate customer contact. Provided inbound support when needed.
Determined reason for delinquency and evaluated mortgagors financial situations to negotiate terms of repayment.

Confidential, Milwaukee,WI

Inside Sales Assistant

Responsibilities:

Assisted Inside Sales Representatives with creating a database of prospective members.
Answered inbound calls from senior citizens interested in Medicare Advantage insurance programs.
Obtained information from callers to determine eligibility and offer a plan that best fit their needs.

Confidential, Milwaukee,WI

Bankruptcy & Foreclosure Team Leader

Responsibilities:

Duties consisted of assisting delinquent mortgagors with their loan accounts.
Analyzed data and provided resolution to customer's concerns.
Extensive contact with internal departments and third parties directly related to resolving account research.
Responsible for handling maintenance and follow-up to ensure all issues are resolved and documented.
Provided training and supervised team of five members.

Confidential, Brown Deer,WI

Customer Service Representative

Responsibilities:

Responsibilities included servicing mortgage and consumer loans in both an inbound and outbound call center environment.
Inbound duties consisted of answering customers inquiries by phone and correspondence.
Inquiries included requests such as loan modifications,information regarding taxes and insurance, and balance information.
Outbound duties consisted of contacting customers regarding past due accounts, documenting accounts for payment arrangements, and sending correspondence regarding delinquency.
Resolving issues at point of contact or tracking inquiry to completion through appropriate department.