Customer Service Representative Resume San Diego, CA - Hire IT People

AREAS OF EXPERTISE

Bilingual Japanese/English. Translation and interpreter.
Proficient using Microsoft Office programs (Word, Excel, PowerPoint, Access), Adobe Acrobat.
QuickBooks Pro & Accounting course certified
State of NJ Real Estate License

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

Customer Service Representative

Responsibilities:

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Coordinate customer service needs with other departments as required ensuring excellent customer service
Receive/process orders; provide information on pricing, service changes, and shipping
Process proof of delivery or services, track customer orders, research missing/late deliveries.

Confidential - San Diego, CA

Medicare Enrolments Processer

Responsibilities:

Confidential, San Diego San Diego, CA

Purchasing /Data Entry Clerk

Responsibilities:

Obtained bids and quotes for consumable items and negotiated best possible prices from subcontractors and material vendors
Issued and tracked purchase orders using JAMIS (software), scheduled and coordinated vendors
Generate and print invoices for the vendors and account department.
Created Bill of Materials, Filing.

Confidential, San Diego, CA

Import Data Specialist

Responsibilities:

Updated Electronic shipping details/Accounts payables and receivables in IES and Excel.
Arrange customs clearance for all the import shipments and truck status.
Collected, validated and distributed necessary documentation to ensure timely freight delivery
Request checks from accounting for the fright payments, arrange FEDEX pick up daily.
Invoiced all imports shipments to the customer.

Confidential, San Diego, CA

Logistics Assistant

Responsibilities:

Generated invoices, purchase orders and delivery orders.
Data entry for the vendor shipments and input shipping information to log sheet.
Completed billing and updated reports daily.

Confidential, Dunellen, NJ

Translator/Trading Coordinator

Responsibilities:

Coordinated distribution of merchandise to buyer as liaison between U.S. and Japan.
Handled export transactions and assisted production process of merchandise.
Translated contracts, correspondence, DVD covers, labels, packing materials in English and Japanese.

Confidential, Bernardsville, NJ

Administrative Assistant

Responsibilities:

Confidential, South Kearny, NJ

Import/Export Sales Support Representative

Responsibilities:

Responsible for following up customer inquiries/requests such as booking, rate quotes, and shipping schedules.
Tracked cargo and customs release.
Generated reports, prepared sell sheets and shipping information.
Support and back up for sales representative and manager.

Confidential, Piscataway, NJ

Import/Export Sales Coordinator

Responsibilities:

Supported Japanese Sales Manager.
Generated reports (shipping schedules, tracing cargo, rates and tariffs).
Responsible for following up customer inquiries/requests such as booking, rate quotes, and shipping schedules.
Tracked cargo and customs release.
Processed expense reports, coordinated travel arrangements, and maintained files.
Provided customer service to clients (trouble shooting and problem solving).