Senior Technical Project Manager Resume

SUMMARY:

PMP - certified project/program management professional with strong technology and business management experience in telecommunication, financial services and public sectors. Current project assignments include managing the identity fraud management program in the Identity Fraud Department at Verizon Wireless. Prior project assignments include managing a portfolio of transactions-based marketing projects utilizing waterfall and agile project management methodologies in the global project management offices (PMO) at Visa. Well-versed in SPLC (Software Project Life Cycle) and RUP (Rational
Unified Process) with extensive experience in delivering enterprise projects and business solutions, best practices customization, wireless application deployment, SAP infrastructure and ERP applications implementation. Key strengths include the ability to quickly adapt to a variety of roles and projects, to apply thought leadership to these roles, to bring together data, people and systems to drive alignment between business objectives and solution outcomes and to focus on achieving high customer satisfaction.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Project Manager

Responsibilities:

Driving project milestones deliverables throughout the software development life cycle (SDLC) using waterfall project management methodology as well as agile collaboration practices serving as a value team facilitator, conducting chartering, daily touch points and retrospectives.
Working with QA team to develop test cases, manage system environments and collaborate with business stakeholders in user acceptance testing (UAT).
Managing regular enterprise software releases and departmental software releases.
Keeping project stakeholders up to date on most current project status and other vital information

Confidential

Global PMO Project Manager

Responsibilities:

Preparing the project charter, project estimates and budget for approval as well as developing and executing the project plan and project schedules
Achieving project goals by collaborating with stakeholders at all management levels across Visa, including architects and strategists, technical IT subject matter experts, business partners, vendors, and Visa senior management
Demonstrating skills in conflict management and negotiation to achieve project goals and develop trust with stakeholders
Orchestrating Quality Assurance testing, UAT (Users Acceptance Testing), design and conducting project gate reviews with business leaders and IT functional groups to ensure performance and quality of project deliverables
Serving as scrum master in applying agile software development methodology to drive project deliverables in sprints with application and infrastructure staff as well as offshore software engineers
Collaborating with implementation teams from IBM, Strong Mail and Akamai to develop joint project schedules, business solutions, security penetration testing, user acceptance testing (UAT) and product implementation

Confidential

Senior Software Implementation Manager

Responsibilities:

Performing customer requirements analysis and writing the requirement specifications for the projects. This involved:
Interviewing users and stakeholders within the organizations
Attending and contributing to project meetings with the main stakeholder groups of the organizations
Researching the capabilities and weaknesses of existing legacy systems, and the relevance of data and processes to the projects
Ensuring that any new or changed business processes needed by the new software solutions are flagged for business analysis
Resolving different user requirements that conflicted with each other

Confidential

IT Manager/Senior Wireless Applications Manager

Responsibilities:

Acting as the primary interface between regional stakeholders and the global project teams responsible for all tasks related to re-engineering local business processes to resolve gaps in business and standard Oracle system requirements as well as configurations, setup and user
Collaborating with cross-functional teams in U.S. and China as well as utilizing external Oracle consultants and internal resources
Consolidating local data marts into a regional data warehouse to meet with management reporting requirements responsible for designing and implementing the data conversion methodology from legacy systems to Oracle 11i applications
Improving software development quality and cost by reducing bugs through comprehensive testing and standardized technology roadmap for the department that was recognized by the global IT group in the head offices and used across the region in Asia