SUMMARY

• 10+ years of experience in which 6+ years in Telecommunications and 4+years in IT as a Business Operations Analyst
• 4Excellent skills in Business Analysis, Sales management, HR management and Use Case Development.
• Proficient in Use of Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Collaboration Diagrams, Class Diagrams and document them using MS Visio.
• Extremely proficient in learning new concepts quickly and independently.
• Skilled at assessing client needs, working in a group setting, and training/supporting end users.
• Expertise in Loading Test Cases and mapping the same to the business requirements in Test Manager
• Experience in developing business and functional Requirements, including requirements traceability, categorization, and prioritization.
• Extensively exposed to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
• Extensive experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Experienced to maintain, enhance and create workflows and validation rules.
• Extensive knowledge about Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration.
• Successfully worked on iterative offshore/onshore IT Business Development.
• Able to effectively converse, relate and liaise with multifunctional teams, including business owner, stake holders, mangers, architects, developers and testers at all levels.
• Strong communication, written and presentation skills.

PROFESSIONAL EXPERIENCE

Confidential, Sunnyvale, CA

Salesforce Business Analyst

Responsibilities:

• Requirement gathering and functional requirement gathering for migration to and enhancements for Salesforce.com.
• Configuration, Customization, Implementation, Support of Salesforce CRM.
• Trained global Sales and Marketing teams how to use Salesforce.com
• Responsible for training office employees for salesforce.com CRM system.
• Function as the administrator for the organization's salesforce system,
• Provide end user support of Salesforce.com the company CRM system.
• Create and update all system related documentation.
• Interact with the sales, marketing and media departments to generate, maintain and support Salesforce.com based reports.
• Gather requirements for system upgrades, modifications and enhancements.

Confidential, Commack, NY

Salesforce BA /CRM Systems Analyst

Responsibilities:

• Oversee the CRM Systems Salesforce.com activities .
• Created and administered Roles, Profiles, Page Layouts, Record Type, and Assignment rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Provide ongoing application support by analyzing, troubleshooting, resolving and modifying applications to meet user specifications and to remedy Salesforce incidents.
• Worked on the integration of SAP CRM with Salesforce.com which included the customization and configuration of user account creation, fields and data types, roles and profiles, validation and workflows, and page layouts in Salesforce.
• Review and test developed objects, programs and configure and monitor middleware queues.
• Manage and process quarterly territory realignment and yearly HR loads within the CRM system.
• Collaborate with the development/backed team, technical architects, and on - site and offshore consultants to resolve technical challenges and work with third party team to provide required technical and functional information.
• Coordinate customized developments as the liaison between the business user and technical team and develop configuration and maintenance documents for operations and internal teams.

Confidential, Minneapolis, MN

Salesforce Administrator

Responsibilities:

• Worked in Administration, Configuration, Implementation and Support of service max and Salesforce applications.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Reports, and Dashboards.
• Packaged and Deployed customizations from Sandbox to other environments.
• Loading data to CRM system.
• Experience working with Salesforce.com sandbox and production environments.
• Generated different kinds of reports and Dashboards as per the user’s requirements.
• Created different workflow rules and approval processes for custom objects.

Confidential

Country Office Manager

Responsibilities:

• Administration, Management of media monitoring and news team, for their daily news from all over Afghanistan.
• Manage and assist with administration and monitor of all budgetary, financial, procurement and routine aspects of project delivery
• Review of Confidential budgets to confirm if funds are available; run budget reports, including transaction details and exceptions; Monitor expenditures, verified for accuracy of expenditure requests and availability of funds, completeness of the documentation submitted;
• Regular Interaction with colleagues, clients and partners exchange information on administrative issues and seek co-operation.
• Resolution of routine administrative and process problems, referring complex issues to supervisor with recommendations for a course of action;
• Create Requisitions and Purchase Orders (POs); performance of reconciliation activities such as closure and cancellation POs. Inquiries on PO details and activities.
• Generation of PO reports for expedition, status and detailed information; and create receipts, including information such as distributions, rejections and cancellations;
• Draft routine project communications, documentation, reports and contracts, checking documents for accuracy and compliance with Confidential format and style.
• Prepare briefing materials, as required for mission travel and/or discussion on project activities and status;
• Prepare financial authorizations for project activities for approval of the Supervisor;
• Completes operational requirements by scheduling and assigning IT and Security employees; following up on work results.
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Maintains office staff by recruiting, selecting, orienting, and training employees.
• Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Preparation and management of all forms, (Leave Form, Advance Form, Expenses Form, Stationary Request Form, Transportation Use Registry, Fuel Slips, New Purchase Form, Reimbursement Form, and etc.
• Builds strong relationships with clients, government agencies, international organizations, and embassies, - Able to work under pressure and maintain a professional approach.
• Preparing & managing logistics & transport budgets, monitoring expenditure and implementing remedial measures where appropriate.
• Follow up and research about daily news from other social media and multimedia agencies.
• Management of employee benefit programs, keep employee records, establish and implement policies and procedures and ensure legal compliance. Develop and implement strategy for HR management and development (including recruitment and selection policy/practices, discipline, grievance, counseling, pay and conditions, contracts, training and development, succession planning, moral and motivation, culture and attitude development.
• Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

Confidential

Sr Eng, IN & VAS Planning

Responsibilities:

• Planning and documents preparation for new projects, and coordinating with vendors.
• Follow up and preparation of new project plans based on requirements.
• Follow-up and testing of new servers and hardware systems with system provider companies (HUAWEI and Nokia Siemens).
• Testing and inspection of all technical equipment’s for the Operation Support department.
• Management and Configuration of charging matrix, charging rules for new products in the IN system.
• Implementation of all profiles services in the IN. Also management of charge flow IN system.
• Planning and management of all coming projects from other departments. Preparation of test plans.
• Coordinate tasks between different departments such as marketing and network planning as well as within the departments.
• Taking minutes at meetings - translating petitions, project plans and official letters from Dari into English.
• Preparing daily charges matrix report for all telecom customers, reports of all products and reporting to product performance with analysis.
• Providing recommendations for improving or keeping current trend;
• Presenting monthly customer’s statistics reports to board of Director.
• Management and Implementation of all projects administration and payment process work.

Confidential

QS/QC Technician

Responsibilities:

• Quality control and quantity survey of all technical and construction aspects of Roshan telecom sites. Follow up and management of all pending and new projects.
• Implementation and Management of all construction and technical project plans, making sure all drawing and contract requirements are ready for contractors to finalize all TDCA projects in all provinces of Afghanistan.
• Processing of all contractor payments on time, after review and final acceptance of each Deployment project,
• Processing administrative and financial reports of deployment team.