SUMMARY

• Over Eight years of IT experience on Java and ITIL related technologies, including 4 years of experience in ServiceNow Development and Administration.
• Experience in all phases of Service - Now Development including Requirement analysis, Coding, Testing and Implementation of Service-Now Solution for client.
• Hands-on experience in technical implementation of Incident Management, Problem Management, Change Management and Service Catalog.
• Experience in implementing end-to-end Service Catalog.
• Designed and configured different Workflows for various Service Catalog items.
• Worked in Installation and Configuration of different modules of ServiceNow.
• Hands on experience developing Content Management System (CMS) in Service Now.
• Created different Transform maps to import data into ServiceNow.
• Implementing system security by using Access Control Lists (ACL).
• Worked on End to End implementation of CMDB module using Discovery tool in ServiceNow.
• Strong experience in event registration and Email-notifications.
• Experience in generating different kinds of scheduled Reports and marking them as Gauges.
• Thorough knowledge of client and server side (business rules) scripting customized UI actions and UI/Data Policies.
• Experience in creating Update Sets to migrate group of customizations from one instance to another instance.
• Configured MID Server to import data from external sources.
• Enhanced the existing LDAP and Single Sign-On (SSO) integration and modified business rules.
• Experience in integrating ServiceNow with Web services (SOAP and REST).
• Experience in web development (UI) using HTML 5, CSS 3 and JavaScript.
• Open Source JavaScript Library: JQuery (Core, Selectors, Attributes, Traversing, Manipulation, CSS, Events, Effects, Ajax, Utilities, Internals)
• Expertise writing SQL Queries.
• Possess a strong coding experience using Core Java.
• Excellent work experience on Front-end and Backend testing.
• Excellent oral and written communications, interpersonal, negotiation, analysis and problem-solving skills.
• Experience in all phase of SDLC like Requirement Analysis, Implementation and Maintenance, and extensive experience with Agile Methodology.

TECHNICAL SKILLS

ITIL: ServiceNow

Requirement Management: MS Word, MS PowerPoint, MS Excel, MS Visio

Programming Languages: C/C++, Java, J2EE, SQL, PL/SQLScripting Languages JavaScript, HTML, CSS, AJAX, XML, JQuery

Web/Application Server: Tomcat Web Server, MID Server, WebLogic

IDE: Eclipse, Net Beans

Databases: Oracle 10g, MySQL, SQL, DB2

Project Management / Tools: MS Project, MS Office, Version One,Object Modelling Software

Process: SDLC, Waterfall, Agile Methodology, Prototype model.

PROFESSIONAL EXPERIENCE

Confidential, Peachtree, GA

ServiceNow Developer/Administrator

Responsibilities:

• Involved in gathering the Business Requirements and current state processes to develop and configure in the ServiceNow Platform.
• Provided analysis, design and development of Service-Now trouble ticketing and incident management systems to support the company’s technical operations.
• Provided technical documentation for Configuration, Customization, Integration with External Services, Administration ServiceNow processes.
• Worked on various modules of ServiceNow like Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.
• Identifies and Recommends the ITIL v3 methodologies to deliver technical methodologies around the ServiceNow platform.
• Created the Business rules, Catalog Client scripts, Catalog UI policies for the new service catalog requests developed for new employee hire on boarding request.
• Worked on End to End implementation of CMDB and Asset management. Performed Data migration to import data from other applications and external databases.
• Created Data Sources for various external applications. Used Import sets and Transform maps to import data into ServiceNow.
• Worked on service now performance analytics module, involved in configuring the incident dashboard.
• Created Access Control List (ACL) rules for forms, tables, modules and also managed groups/roles according to the requirement.
• Developed Email Templates and Email Notifications.
• Created and modified various Business Rules, Script include Ajax Query, JavaScript, UI Actions, UI Policies and Service Level Agreements (SLA) for the existing and customized applications as per the business requirements.
• Designed Workflows, along with standard Workflow templates which can be reused.
• Developed reports as per requirements from management.
• Documented all implementations and best practices defined within team.
• Created Update Sets to migrate customizations from one instance to another instance.

Application Environment: ServiceNow, KPI, Windows 7/8, XML, Java script, Jelly Script, Oracle, Toad.

Confidential, Minneapolis, MN

ServiceNow Developer/Administrator(Contractor)

Responsibilities:

• Gatheird requirement from stake holders for attributes needed to develop Service Catalog items. Identifies and Recommends the ITIL v3 methodologies to delivered technical methodologies around the ServiceNow platform.
• Attended review meetings and project meetings, Analyzed Business Requirements and Functional Specifications and performed Service Catalog, Incident, Problem and Service Level Management Implementation.
• Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules
• Configuration and customization of Help Desk and different Modules including: Business Rules, Client Scripts, Dictionary Overrides, UI Policies and UI Actions based on user requirements.
• Responsible for creating homepages including basic Reporting.
• Worked on Configuring the IP Addresses to identify the undiscovered CI's and insert them into CMDB.
• Worked on CMDB and Asset management. Performed Data migration to import data from other Applications and external databases.
• Created Data Sources for various external applications. Used Import sets and Transform maps to import data into ServiceNow.
• Created Update sets to move customizations between different systems.
• Developed solutions using JavaScript, Web Services, SOAP and other web technologies to integrate ServiceNow with internal/ external systems and tools.
• Created full documentation for Service-Now applications.

Application Environment: ServiceNow, Java Script, XML, AJAX.

Confidential, Hillsboro, OR

ServiceNow Developer/Administrator(Contractor)

Responsibilities:

• Created Data Sources from various external applications, scripts to parse incoming data and transform into Service Now.
• Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.
• Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
• Created Buttons and context menus both on form and lists using UI actions.
• Worked with Apache Jelly to create various kinds of UI pages.
• Create and use update sets to move customizations between ServiceNow instances.
• Worked on COTS software implementation.
• Develop custom integration components (SSO, LDAP, etc.) and integrate legacy systems with ServiceNow using MID server, web services, email and other relevant technologies.
• Experience in the development and ongoing management of the ServiceNow cloud environment to align organization with ITIL Best Practices, grow the Service Catalog across mission support and to build out CMDB.
• Created and maintained API and data integration processes between ServiceNow and other services.
• Involved in creating and configuring the SLAs as per the requirement.
• Designed, developed new Service Catalog items.
• Work on variousServiceNowcustomization, enhancements as per Client requirements.
• Created Inbound Email Integrations.
• Created and modified various Business Rules, Script includes, Ajax, JQuery, JavaScript, and Jelly scripts, UI Actions, UI Policies for the existing and customized applications as per the business requirements.
• Participated in daily scrum meeting and developer meetings.

Application Environment: ServiceNow, Java Script, Jelly Script, XML, JSON, AJAX, HTML.

Confidential

Java developer

Responsibilities:

• Involved in creating requirements document by analyzing the functional requirements given by clients.
• Played key role in the analysis, design and development of this application.
• Implemented Web Tier components, layout templates and pages using JSP, JSTL, and Struts Tag Libraries.
• DevelopedJSPsand implementedJavaScriptvalidation of data.
• Developed the Server side using Model View Architecture implemented byStruts2.0 MVC
• Developed Form Beans, Action Classes and JSP pages.
• ConfiguringHibernate ORM methodologies,writing SQL and PL/SQLStored procedures.
• DevelopingHibernate mapping and Hibernate configuration files.
• DevelopedDAOto perform CRUD operations over database.
• Used extensive JavaScript for creating the Global templates that can be used across the JSP Pages
• Used Struts & JavaScript for client-side validation.
• Configured Logger and appender using log4j.
• Wrote Hibernate configuration and mappings xml files for Data store and retrieval.
• Development of build scripts to deploy applications.
• Involved in performing unit testing, Integration testing and writing Test Cases and Test Plan
• Followed Extreme-Programming (XP) concepts one of the method of Agile Methodology to produce high Quality Software.
• Documentation of common problems prior to go-live and while actively in a Production Support role.
• Designed and Developed Stored Procedures, Triggers in Oracle to cater the needs for the entire application. Developed complex SQL queries for extracting data from the database.
• Configuration and deployment of the web application using Web Logic Server.
• Fix defects as needed during the QA phase, support QA testing, troubleshoot defects and identify the source of defects.

Application Environment:JDK 1.6, JSP, Struts 1.2, Hibernate 3.0, Spring 2.5, Oracle 10g, PL/SQL Developer, Web Logic Application Server 10.3, Eclipse, JavaScript, HTML, CSS, Log4j 1.3, SVN, Bugzilla.