SUMMARY

• Has 8+years of professional experience in IT with strong Experience in design, development, implementation and maintenance of Siebel applications.
• Rich Experience in Siebel Configuration, eScripts, Workflow Process,Siebel Assignment Manager and Siebel TBUI
• Rich Experience in Open UI Concepts Presentation Model/Physical, Renderer/Manifest Files, Java Script, JQuery, HTML, CSS and PHP.
• Designed the custom theme in Siebel Open UI meeting the Accessibility Standards (Section 508)
• Well versed with Siebel Public Sector, Siebel Sales and Marketing, Siebel Field Services and Siebel Financial modules
• Has rich experience on EAI (Enterprise Application integration), Integration Workflows, Data maps, and EAI value maps, integration objects and XML Converter and hardware integration
• Executed full life cycle Siebel Implementations and Upgrade projects
• Experience of implementing key industry solutions from Siebel - Siebel Call Center, Siebel Financial, Siebel Field Service and Siebel Public Sector.
• Experience in preparation and execution of unit testing.
• Excellent oral and written communication skills with proven ability to TEMPeffectively communicate with technical and non-technical individuals at all levels of management.

TECHNICAL SKILLS

Siebel Applications: Siebel Public Sector Siebel Finance 8.x Siebel Call Center 8.x, 7.x, 6.x Siebel Sales 8.x Siebel Public Sector eServices Siebel Field ServicesSiebel Modules Siebel Architecture Siebel Configuration Siebel EAI Siebel Workflow Siebel Business Services Siebel Assignment Manager Siebel eScripting / VB Siebel TBUIProgramming languages Siebel eScript HTML C/C++ XML CSS JavascriptDatabase Oracle Sybase SQL Anywhere MS SQL Server

Operating systems: LinuxWindows NT, 2000, XP

Tools: and Methods Siebel Tools Notepad++ BI Publisher Visio

PROFESSIONAL EXPERIENCE:

Confidential

Siebel EAI and Open UI Specialist

Responsibilities:

• Integrated Siebel with GIS system which provides global coordinates of assets managed by City of Atlanta throughout the state. Develop seamless real time integration to and from Siebel and GIS so dat users can search for nearby Assets of a Work Order location.
• Developed the whole integration system from Siebel to GIS throughout the whole life cycle.
• Created Integration Object and used custom Business Service in addition to EAI Siebel Adapter to sync data between Siebel and GIS.
• Worked with Siebel administration team to create new EAI components to handle web service load.
• Used Open UI to display, reload and pass data to iFrames to show Map and hence seamlessly integrate custom realtime Maps with Siebel.
• Fixed Major Open UI issues throughout the application and leveraged the Open UI Technology to in corporate maximum into Siebel for different requirements and enhance real time feedback to users.
• Designed attractive dashboards for users to view wide variety of useful information in one screen itself.
• Perform unit testing and validation of the code.
• Did automation of creation of objects in Siebel Repository using scripts to speed up the process of development. (Involved creation of large number of toggle applets).

Confidential

Siebel EAI Consultant

Responsibilities:

• Fixing Siebel configuration and Open UI conflicts issues after upgrading to Siebel IP 2015.11.
• Played a role of a Technical lead for the Siebel development team, responsibilities include conducting Team meetings, understanding the problems and suggesting solutions, tracking issues to closure.
• Involved in Creation/Modification of workflows
• Involved in creating Data Validation Rule Sets, Action Sets.
• Fixed Open UI issue, modified custom web templates, CSS file and Jqgridrender files
• Involved in Siebel admin Upgrade activities from Siebel 8.0 SEA to Siebel IP 2015.11 SIA (Open UI).
• Resolving Upgrade Issues and conflicts.
• Performed Dev upgrade, Production test upgrade, Production Upgrade.
• Executing release cycle migrations from development to test,, UAT and production environments.
• Deployments using ADM and EIM.
• Created Integration Object and used custom Business Service like EAI Siebel Adapter & EAI XML Write to file to load data into Siebel from an xml file
• Participate in database tuning, Application Tuning & performance monitoring.

Confidential

Siebel Open UI Specialist

Responsibilities:

• Involved in a 4 member siebel team and worked in all the phases of the project.
• Provided solutions to conflicts occurring during the upgrade and ensure a smooth upgrade to Siebel Innovation pack 2015.
• Implemented Siebel Open UI to change the UI at the applet level, View level and Application level
• Resolving Upgrade Issues and conflicts.
• Performed Dev upgrade, Production test upgrade, Production Upgrade.
• Implement additional functionalities dat would halp the users to improve the turnaround time and make the UI simple to use.
• Involved in CTI Integration.
• Involved in Creation/Modification of workflows.
• Involved in creating Data Validation Rule Sets, Action Sets.

Confidential, Minneapolis, MN

Siebel CRM Consultant

Responsibilities:

• Responsible for the technical design, development of both Call Center and field service applications, interfaces design using EAI MQ server/HTTP.
• Designed, developed and tuned EIM process for Initial Data Load.
• Created IFB files for the import process and executed EIM import task.
• Extensive field to field validation with data from Siebel 7.7 EIM tables and Siebel 8.0 base tables using MS Excel.
• Created Informatica mappings using various transformations like Source Qualifier, Filter, Joiner, Router and Lookup.
• Created Workflows & Sessions using Workflow Manager.
• Interacted with Business users to gather requirements and Map source fields to Siebel fields and create Mapping documents.
• Created Record Status Reason Picklist, Reason Expense Not Verified Picklist, Drilldowns.
• Customized Siebel Database tables to include extension columns to map new Business Component fields.
• Created Field User Prop to make field required based on value in another field.
• Created new Contact - Expense View to display all expenses associated to one contact.
• Extended Siebel base table.
• Created Technical design documents TDD for EIM and Informatica Process.

Confidential

Siebel CRM Consultant

Responsibilities:

• Involved in a 10 member siebel development team from discover phase of the project to go-live and support.
• Owned critical modules in the application like “Group Benefit Change”, “Group Termination/Reinstate’ etc.
• Provided solutions and implemented complex and functional logics for entities in the application using workflows, taskflows, e-scripting and other configuration techniques.
• Independently handled many taskflow implementations in the application like - Terminate/Reinstate Group, Terminate/Reinstate Members, Benefit Change, Move Members flow etc
• Owned Siebel to Core System Crosswalk configuration and management.
• Involved in development of entities - Individuals, Small Group.
• Find proper solution to fix defects raised in the Siebel Application.
• Performed various UI customizations in the application.
• Fixed Open UI issue, modified custom web templates, CSS file and Jqgridrender files

Confidential

Senior Siebel Consultant

Responsibilities:

• Working on Outbound interfaces between Modernization (Siebel) and MMIS (Medicaid system) through SOA layer for Medicaid eligibility and enrollment using XSL transformation.
• Working on Inbound interfaces from Cover Oregon Online application to Siebel through SOA Layer.
• Working on Inbound interfaces between Siebel and Oracle Policy Automation (OPA).
• Configuration, EAI, Workflow & Scripting
• Involved in preparation the Functional & Technical Design Documents
• Implemented Siebel eScript code to meet client's critical business needs: For Base Package Integration with the external Web Service.
• Created SQL Reports to identify ‘In Progress’ quotes and ‘Pending’ orders.
• Extensive involvement in integration Order Generation Application, and CPT - Quote Generation System
• Involved in the Design and development of the Rate Load Integration with the external webservices
• Involved in the Design and development of the Various workflows for the Integration with the external Middleware to cater the business requirements of the client
• Designed UI for new requirements (e-Script, Virtual Business Components, Business Components, Business Object)
• Modified the existing screens, views as per user requirement in the Product Administration.
• Modified and created new applets based on the business requirements
• Configured Joins, Links, and Pick applets using Siebel Tools.
• Customized static and dynamic pick lists
• Worked with web templates to change the look and feel of the application
• TEMPEffectively used joins and links to fetch data from DB

Environment: Siebel Financial Services 8.1, Oracle 11g, Siebel Tools, Siebel eScript, Siebel Workflows, Siebel EAI, TBUI

Confidential

Sr. Siebel Consultant

Responsibilities:

• Developed technical design, Test cases, Deployment plan, and Operations guide.
• Developed EAI daily interfaces for entities like Member, Vendor and Claims.
• Developed Interfaces to Create Siebel File Attachments.
• Was Part of the team dat resolved many complex data issues within the organization in perspective of integration.
• Developed VBC’s for getting Member Enrollment, Member Referrals, PCP Details
• Developed functional, technical and end-user documents
• Developed Taskflows for Processing Member Service, Claim Requests
• Was part of the team through the full life cycle of the project from requirements gathering to go-live.
• Was key in the Integration & Data team through Requirements gathering, Design, Build, Test and Deployment phases

Environment: Siebel Call Center 8.1, MS-SQL 2005, Windows 2003

Confidential

Siebel Analyst/Developer

Responsibilities:

• Led the Member Services discovery phase and was instrumental in putting together the functional specifications (use cases, business process flows and business requirements) for all Member Services functionality
• Was part of the architecture team dat designed the end-to-end integration architecture from Siebel->JCAPS Enterprise Integration Hub -> FACETS Member Services Legacy Application
• Developed numerous demonstrations as part of the user workshops to halp in the finalization of the desktop functionality
• Led the technical design team for Member Services and designed over 50+ UI and integration specification documents.
• Led the development team to configure all views, screens and task flows necessary to complete all the technical elements for Member Services team
• Establishing the Development Environment, creation of complete development environment (Installation of Gateway server, Siebel Enterprise server, Siebel database server (Oracle) and Siebel Client, Siebel tools)

Environment: Siebel 8.0, Siebel Tools, eScript, Siebel Workflows, Siebel Configuration, Siebel Financial Services, Oracle 10g, Initiate, Genesys CTI

Confidential

Siebel EAI Consultant

Responsibilities:

• Preparing Functional & Technical Document.
• Developing the Siebel application using Configuration, Scripting, & Wokflows.
• Configured Screens, views, Applets, BC, BO and rationalized user navigation process by setting up suitable drilldowns.
• Configured the application using Integraion Objects & Data Mappers.
• Created Workflows and Invoked WFs using RCR’s, Runtime events, User Properties relevant to the requirement
• Implemented conditions in State models to control user transitions from one state to other states, configured Multilingual List of Values, Toggels and Drilldowns.
• Imposed the new business rules by implementing validations and restrictions in the application objects through User Properties, Scripting and visibility control using Bus comp view mode objects.
• Customized the applicaiton using Siebel eScript as alternative to configuration on extending the functionality.
• Extended the Siebel tables and columns
• Configured BO layer objects- Joins, Links, Multi Value Links, Pick lists.
• Customized Pick Applets, Associate applets, Shuttle applets and configured MVGs using Links, MVLs & MVFs.
• Involved in creating Unit Test cases.
• Involved in SIT, QA, Production deployment and support.
• Customized the application by changing the User Interface Cascading Style Sheets .
• Cusomized the application for integration with scanner.

Environment: Siebel 8.1, Oracle 11g.