SKILLS SUMMARY

• Extensive Business Analysis experience in all phases of Software Development Life Cycle including requirements gathering, analysis, design, implementation, testing and deployment
• Expertise in requirements gathering through direct user interviews, workshops, secondary market research, database analysis etc. Experienced in facilitating JAD sessions with business users and development teams to drive out detailed business requirements
• Skilled in writing use cases and functional requirement documents (FRD). Also skilled in creating use case diagrams, activity diagrams & state diagrams based on UML Methodology and business process flow diagrams using MS Visio and Enterprise Architect
• Coordinates and assists with the testing of Content Systems as part of upgrades, development projects or initiatives.
• Involved in Project Management and Content Management activities like Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling and Drafting remedy procedures.
• Hands-on experience of implementing MS Project Server
• Extensive working experience and knowledge of structured SDLC
• Skilled in drawing wireframes diagrams (using MS Visio, Axure, MS Paint and SnagIT) to provide easy understanding of the application to SME’s, Developers, Testers and Quality Analysis professionals. Experienced in using these wireframes diagrams to maintain design consistency
• Experienced in documenting complex business process models using MS Visio and Enterprise Architect
• Experienced in applying software engineering methods such as Waterfall, Rational Unified Process (RUP) and AGILE in business analysis
• Experienced in gap analysis and impact analysis of software systems and applications
• Experienced in writing specifications for system enhancements based on existing legacy system documentation and procedures. Experienced in mapping data elements for information exchange between systems
• Experienced in defining test cases, creating test scripts, analyzing bugs, interacting with QA / Dev teams to fix errors, performing User Acceptance Testing (UAT) etc.
• Multi-year experience in coordinating with offshore development and testing teams
• Excellent team player with effective verbal and written communication skills. Proven skills to communicate across all levels of hierarchy in the organization

TOOLS, METHODOLOGIES & SOFTWARE EXPOSURE

Requirements Management Tools:

MS Word, MS Excel, Rational Requisite Pro, Enterprise Architect

Wireframe Tools:

MS Visio, Axure, MS Paint

Modeling Tools:

MS Visio, Enterprise Architect

Software Methodologies

Waterfall, Rational Unified Process, Agile

PROFESSIONAL EXPERIENCE

PA March 2011 – Till Date
Business Analyst

Pharmaceutical Rebate Contract Management and Billing System Re-engineering: The goal of the project was to replace the legacy AS400 application with a web based application that houses a decision engine, which allows the users to enter all contractual terms for every pharmaceutical company as well as build a classification tree and an exception tree. This also includes Medicaid and Medicare space. The system also performs predictive modeling, which in turn allows the users to negotiate better terms on the rebate contract with pharmaceutical companies.

Responsibilities:

• Interviewed SMEs and created business requirements document and functional specification
• Created As-Is Business Process Models using MS Visio.
• Conducted JAD sessions with Sales Rep, Sales Manager, Campaign Analysts and Analysts Managers to identify business rules, functional requirement and non-functional requirements.
• Created Functional Requirement Specifications following the Agile Methodology using HP Quality Center.
• Created Wire frames and Activity Diagrams using MS Visio to outline the “To-Be” screens and “To-Be” processes respectively.
• Implemented MS Project 2007 and worked extensively on that
• Created many UML diagrams like Sequence Diagram, Class Diagram and Use Case Diagrams
• Have SMEs reviewed the diagrams and obtained sign-off
• Participated in Daily Scrums to report the daily work status.
• Organized and driven Medicaid and Medicare requirements and process meetings with SMEs and obtained input to create Use Case and other UML diagrams
• Conducted Requirement walkthroughs with Developers and QA team to help them understand the requirements and identify feasibility issues, if any.
• Involved in creating Test Cases using HP Quality Center and participated in Manual Testing.
• Maintained Traceability Matrix between requirements and test cases using HP Quality Center
• Used Rational Clear Quest to report defects.
• Conducted Bug Triage with QA and Development team to go over the defects.
• Created Release Notes to support the monthly releases.

Bloomington, IL December 2008 - February 2011
Business Analyst

The project involved moving from an existing legacy system to a web based environment. It involved streamlining Country Financials online quotation system as well as the claims-processing system for commercial auto insurance in the Property and Casualty Division, providing an all-digital workflow and the ability to track performance. The automated web-based system gave the ability to get an immediate quote, retrieve a quote, buy or change an insurance policy online. The system could also remotely monitor repair shop performance and give a detailed status report of the repair work being performed.

Responsibilities

• Participated in the identification, definition and documentation of current business process including the customer service model and how the processing of payments and updates to corporate card features happen in the As-Is world.
• Participated in Joint Application Development (JAD) sessions by convening project sponsors, end-user representatives, development team members, subject-matter experts, technical personnel, and different stakeholders to communicate their perspectives with each other, resolve any issues and come to consensus.
• Responsible for communications between Project Team and other related departments and involved in content management
• Responsible for the development and maintenance of the content of the firm’sintranet and portal systems (SharePoint 2003, SharePoint 2007), client extranets, internal contact management infrastructure and other related enterprise content and search systems.
• Identified Use Cases and wrote Use Case Narratives.
• Worked with the departments, practice groups, administrative department staff and IS Business Relationship staff to ensure that the Content Systems and the content thereof meets and continues to meet the needs of the Firm.
• Worked closely with the development team to help them understand Use Case Narratives.
• Conducted requirement workshops among all project stakeholders to verify and validate the business requirements
• Worked with Project Manager in creating a Project Plan
• Worked on the UML methodologies and modeled many UML diagrams
• Created Activity Diagram, Use Case Diagram and Sequence Diagrams using Visio
• Handled the development of business requirement documents (BRD) resulting from JAD sessions.
• Gathered Business Requirements from users and used Enterprise Architect for documenting the requirements.
• Involved in maintaining Requirements Traceability Matrix (RTM).
• Participated in identifying opportunities and parameters for business process improvements.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to release multiple iterations of the deliverable over the span of the project lifecycle; propounded early development and base-lining of a robust executable architecture.
• Assisted QA department to write and execute Test plans and Test Cases.

Northbrook, IL July 2006 - November 2008
Business Analyst

Project1: Broker Portal Sales application is being rewritten to provide a more accessible, secure, and integrated user experience to the customers of the company's Business Units. The newly updated Sales application will be known as Broker Portal. ”Forms Wizard Project” is initiated to be implemented at the same time as the newly updated Broker Portal. The scope of the Forms Wizard Project includes organizing the 100's of forms and marketing materials used by Broker Agents on a day-to-day basis in the extranet (company’s external website) and intranet sites (i.e. Broker site), and improving the process of adding and modifying forms/ marketing materials.

Project 2: The need of the project was to move from an existing legacy system in AS/400 environment to a web based application. The project was to build a web based claim management system for commercial auto insurance in the Property and Casualty Divison. Functionalities added were reporting of claims online, checking claim status, checking repair status, uploading photographs and using templates to describe the accident.

• Responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans.
• Worked with production staff to identify and map detailed current processes identify gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Acted as a liaison between the technical staff and the users (staff and management).
• Responsible for communications between Project Team and other related departments and involved in content management/ Change control and Version Management.
• Lead client facilitation meetings to gather requirements (Inception phase), there after assisted tech leads in Analysis & Design of architecture using OOAD approach using UML & Rational Unified Process.
• Design a company-wide service catalog that offers a collection of services.
• Present a customized UI for a knowledge base.
• Analyze and design Use Case diagrams, Sequence diagrams, Business Objects, Domain Object Model, and Visio to depict process flows and PowerPoint presentations.
• Implemented Traceability Matrix and User Requirement Specification Document (URS) verified the functionality coverage.
• Acted as a resource in understanding how IS systems carried out business functions and assisted in ensuring timely and effective implementation.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Coordinates and assists with the testing of Content Systems as part of upgrades, development projects or initiatives.
• Involved in developing the test strategy and designed User Acceptance Testing.
• Helped developed QA Test plans for Functional, Integration and System Testing.
• Used Test Director to maintain test cases and test scripts.

AR June 2005 – June 2006
Business Analyst

Walmart.com: The goal of the project was to re-engineer walmart.com to provide a user experience enabling the user to effectively search for products, find deals, add a product to cart, checkout product and track the order.

Corporate Credit Card Self Service Application: The goal of the project was to allow a self-service model via enabling the corporate business users to manage their corporate credit cards. This would help reduce the call volume on the customer service as well as provide a better customer experience as the corporate business users can add/delete/pay and manage their corporate card features at their own convenience. The application also housed a dashboard feature, which can be customized by the authorized corporate card users to access the desired information on fingertip.

• Acted as a liaison between system users, client managers and software development team to gather requirements and document workflows and results of Business Analysis into the Business Requirement Document (BRD).
• Converted business requirements into functional requirements, created Functional Requirement Document (FRD), managed and maintained requirements traceability using Rational’s Requisite Pro.
• Prepared Business Workflow models and used agile software development methodology to build new business processes.
• Re-engineered the business model using data modeling tools like MS Visio.
• Conducted and participated in JAD Sessions periodically with various Subject Matter Experts at various phases of the Development Life Cycle to discuss open issues and resolve them.
• Functioned as a development liaison and advocate to outside departments and end users.
• Worked with User Interface (UI) team to create report mock up’s from wire frames to ensure that functionalities are captured and presented on the front end as per the BRD’s.
• Involved in Gap Analysis and assisted the development team to understand the To-Be process.
• Used SQL statements to retrieve data for reporting purposes.
• Supported QA in the creation of release notes and for change management documentation.
• Involved in preparing detailed risk assessment plan.
• Used MS Project to maintain the project schedule and track its status.

King of Prussia, PA October 2004 – May 2005
Business Analyst

WebReach is a Yellow Book product line that places performance based—pay per click (PPC)— advertising onto Search Engines and their network of sites. The WebReach Product included the following 4 portals:

• Sales Portal: Sales Portal is a one stop shop for Sales Reps and Sales Managers to get a 360° view of their accounts. Sales Portal also enables the Sales Rep to generate realistic monthly estimates for potential YellowBook Advertisers to run their performance based ads on Google and Yahoo search engines using BET (Budget Estimator Tool)
• Operations Portal: SAMI (Search Engine Management Interface) is SEM (Search Engine Marketing) Tool used by the Campaign Analysts to create campaigns, add keywords and upload the campaign on Google and Yahoo Search Engines. This tool also enables to tweak the campaign, once it’s live, to meet the desired campaign performance output. The tool also housed various custom reports and alerts which enabled the campaign analyst to monitor the campaign performance on a daily basis.
• Advertiser Portal: Advertiser Reporting Center is used by the YellowBook Advertiser to go online and view the performance metrics of their campaigns. They can also use this portal to contact the Campaign Analysts to suggest changes to their existing campaigns.
• ChatterHub: This application provides advertisers with an aggregated view of all online chatter i.e. business reviews, business mentions in blogs and social media accounts (Facebook and Twitter) under the same hub.

• Actively involved in requirement gathering and requirement management. Analyzed requirement, assigned attributes and segregated them into high level and low level use cases using Rational Requisite Pro
• Conducted JAD sessions with different stakeholders and development team as and when necessary to elicit use cases
• Developed requirement traceability matrix and attribute traceability matrix to manage changing requirements
• Created full life cycle documentation from product requirements in the developmental stage to functional specifications for the completed modules of application components

• Designed Wireframes which allowed development of variations of a layout to maintain design consistency throughout the E-Commerce site
• Carefully analyzed vision document and devised detailed interview plan and guidelines for the interview process
• Interviewed the domain experts and carefully recorded the requirements in the format that can be reviewed and understood by both business people and technical people
• Assisted in documenting various business related texts
• Helped in designing workflow diagrams with the help of UML
• Prepared documents to conduct professional meetings for the client and team members
• Participated in enhancement meetings to make the product more effective in real time. Worked with developers and QAs to clarify
• Extensively used brainstorming sessions to generate ideas

EDUCATION:
Masters in Business Administration
CERTIFICATION:

• Brain bench certification of Written English, and HTML
• Business English Certification (BEC) from Cambridge University, UK

CORE COMPETENCIES:
Multi-tasking/Time Management, Team Building / Leadership Skills, Project Management Expertise, Collaboration Skills, Business Analysis/Technical Writing, Data Mapping/Data Analysis, External Vendor Management, High-Profile Presentation, Training, People Management

PROFESSIONAL TRAINING:
Data Mapping/Data Analysis, Requirement Gathering, Unified Modeling Language, Rational Suite, Member of IIBA – International Institute of Business Analysis.