SUMMARY

• Around 6 years of experience in Salesforce.com CRM platform with proficiency as a Salesforce Developer & Administrator.
• Proficient in developing Service Cloud, Financial cloud, Marketing cloud and Sales Cloud functionalities, partner and Customer portals, Salesforce CRM AppExchange applications.
• Strong experience in integration, development and customizations of Salesforce.com application using Force, Apex classes, apex triggers, Sharing rules, Page layouts, S - Controls and migration tools.
• Good knowledge in using declarative features like Validation rules, Assignment rules, Auto-response rules to satisfy complex business process automations.
• Implemented Pick lists, Dependent picklists, Junction objects, Master detail relationships, Lookups, Validation and formula fields of the custom objects.
• Expertise using Permission sets, Object Level Security, Record Level Security and Field Level Security.
• In-depth understanding of OWD Org hierarchy and SFDC Administrative skills, Apex Data Loader, import wizard, Dashboards, workflows and validation rules, governor limits, Informatics Cloud Data Loader and data manipulation language for data migration and management in bulk.
• Good understanding of CRM Business process like Campaign, lead, account and case management.
• Experienced in Salesforce1 mobile apps, SFDC chatter feeds and Salesforce Customer Community, knowledge base, live agent, web-to-lead, web-to-case, email-to-case.
• Configured Sandbox environments for successful production, QA testing and deployment of the applications, migration applications from Sandbox to Production using Force.com IDE and Salesforce.com change sets. Written queries using SOQL and SOSL in apex classes and triggers.
• Integrated Salesforce.com with other internal/external applications usingSOAPandRESTbased web services, Integrating Force.com and SFDC application and with existed apps from App Exchanges
• Technical knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect, MVC and Aura Framework. Used Tabular, summary and matrix reports, to create standard reports and custom reports.
• Created queues, public groups, email templates, custom, reusable Lightning Components and Applications. Designed and modified Approval process and created Approval steps which uses email alerts and field updates. Implemented escalation rules and automatic case generation.
• In-depth understanding of various technologies like HTML, CSS, J2EE, XML, JSON, JavaScript, AngularJS, Spring framework, Hibernate, Ajax, Servlets.
• Good command over database development using SQL/PL-SQL with MYSQL, Oracle and SQL Server.
• Built Lightning applications and made Lightning Components available to other developers through unmanaged packages. Knowledge on wave analytics, Salesforce CPQandSteel brick.
• Excellent understanding of Software Development Life cycle (SDLC) with expertise in Requirement gathering, analysis, design, development and testing.
• Expertise in Agile, scrum methodologies and waterfall model. Experience with Production support.
• A well-organized, dedicated, goal-oriented and a hard-working team member with excellent analytical, interpersonal, time managerial and problem-solving skills.
• Highly motivated with the ability to work independently or as an integral part of a team and committed to the highest levels of professional and personal excellence.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex, Apex Triggers, Apex Classes/Controllers, Visualforce Pages/Components, apex Web Services, Apex Data loader, Workflow & Approvals, Case management custom objects, Dashboards, S-Controls, Snapshots, SOQL, SOSL

Salesforce Tools: Force.com IDE, Force.com, API tools (Data loader), Force.com Explorer, Force.com Migration tool, Force.com Excel Connector, AppExchange, Jira, Sandbox environment, Lightning components

Languages: Apex, C, C++, Java

Databases: MS Access, Oracle Applications, SQL Server, MySQL, MongoDB

Web Technologies: HTML, DHTML, HTML-5, XHTML, CSS, JQuery, JSP, AngularJS, NodeJS, Primefaces

Web Services: JAVA EE, Servlets, JDBC, SOAP, RESTful web services, WSDL, XML, AWS, Glassfish server 3.1, Tomcat Server

Scripting: JavaScript, JSON, AJAX

Operating Systems: Windows NT, 2000, XP Pro, Windows 7, Windows Server 2000, 2003, Linux and Mac

Version Control: GitHub, Bitbucket, Tortoise SVN

Testing Platform: Selenium IDE

Data Modelling: MS Visio, Tableau, Infogram

Other tools: NetBeans, Eclipse, XCode, Visual Studio

PROFESSIONAL EXPERIENCE

Confidential, Mountain view, CA

Salesforce Developer

Responsibilities:

• Writing Apex Classes, Triggers, Visual force pages as per the requirement.
• Working on the test classes and its code coverage.Analyze and working on JIRA Story as per Requirement. Complete Development with proper Code Alignment and comments.
• Involved in SCRUM meetings for day-to- day updates. Worked on Cloudcraze package.
• Created Custom Objects, Custom Settings, Page Labels, Validation rules, Record types, Custom Tabs, Workflow rules, assignment rules and approval process.
• Created sharing rules and Permission sets according to the business.
• Experience in using POSTMAN and RESTUI web tools in testing the service calls.
• Involved in Continuous Integration with the use of GITLAB repository for version control and used Source tree to create the feature branches for the stories that are worked upon and using tools like ALM, Jira to work on the assigned tickets.
• Working with offshore development team and maintained the project in sync. Doing the code reviews.
• Demo what has been implemented by developer on Dev call to share the knowledge with all the Team members. Involved in Deployments by creating a Final package that is to be Deployed. As per latest Release Branch, Pushing the code to Stash. Completing the Post Deployment Steps.

Environment: Apex classes, triggers, Visual force pages, Apex Controllers, SOQL and SOSL, Cloud craze, Sublime, Mavensmate, Source tree, Sandbox testing, REST API.

Confidential, New York City, NY

Salesforce Developer/admin

Responsibilities:

• Designed, developed and deployed Apex classes, Controllers, Extensions and Apex triggers in Visual force and Force.com for various functional needs of the application.
• Worked on Communities, developed a Customer portal using Lightning framework.
• Developed Visualforce pages. Created various Profiles, roles, and Page layouts and configured the permission based on the Organization hierarchy requirements.
• Worked on Service cloud to provide support to the client and Sales Cloud to manage and maintain the organization’s sales territories using Enterprise Territory management.
• Worked on Leads, Accounts, Cases, Contacts Standard objects, search layouts, page layouts, Migration tool, App Customization, custom links and related links.
• Implemented Salesforce Automation (SFA) for Campaign Management, Lead Management, Opportunity Management. Writtenapex REST web serviceclasses for inbound calls to salesforce.
• Created workflow rules to create email alerts, update fields, send outbound API messages to external partners. Generated quotes using salesforce Steelbrick CPQ
• Implemented Approval processes to provide additional control over the content and the process used to approve them. Designed HTML Email templates for Auto-response to customers, created approval page layouts and tested using Sandbox.
• Worked with Lightning App Builder to build custom interfaces and lightning component actions to provide a secure way of building client-side custom functionality.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Built and integrated mobile optimized Visual Force Pages of Salesforce1 application and Lightning experience.Used Eclipse based Force.com IDE and Change sets to deploy Apex code.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, custom tabs, reports and dashboards.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Created Roles, Role Hierarchies, sharing rules and implemented Object Level Field Security to manage critical information on the profile users.
• Managed field tracking and following records through Salesforce Chatter and enabled notifications and publisher actions.
• Extracted data from Salesforce.com application into large databases (Oracle 10g) for generating large data reports. Worked on Service Cloud full lifecycle implementation.
• Implemented web based case management, automatic - Web to case (on Case Object) to track and solve customer’s issues.
• Developed estimates for the project and implemented Salesforce.com customizations and drove User Acceptance Testing (UAT).
• Worked closely with sales team and business analysts, trained internal business users to use applications, performed detailed analysis of business and user requirements, and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Created various Reports (summary reports, matrix reports, dashboards, pie charts and graphics) and folders to assist managers to properly utilize Salesforce as a sales tool and configured test scenarios in Sandbox environment to implement QA testing.

Environment: Apex Classes, Apex Triggers, Visual force, Security Management, Workflows and Approval processes, HTML, Web services, SOQL, SOSL, JavaScript, Sandbox testing environment, Force.com Eclipse IDE Plug-in, Apex Data loader, Sales Cloud.

Confidential, Chevy Chase, MD

Salesforce Developer

Responsibilities:

• Created Tabs, record types, Organization wide default-settings, Sharing rules and queues and groups. Created custom objects and fields for contractual and transactional information.
• Developed APEX classes, Visualforce pages and APEX triggers to develop the custom functionality as per the requirement. Worked with Sales cloud, service cloud and marketing cloud.
• Developed custom Visualforce pages to automate Approval processes that used Email approvals and parallel Approval steps. Generated custom dashboards and reports to analyze clients and claims.
• Designed, built, test and deployed enhancements to Salesforce custom objects, UIs, workflows, Triggers, Alerts and Reports within Salesforce using Apex and Force.com.
• Written project specifications including technical, functional and solution design documents using UML.
• Created Visualforce pages to identify a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display values depending on whether it is in progress or completed.
• Worked on various Salesforce.com standard objects like Case Management, accounts, Contacts, Content, Reports and Workplaces. Provide Tier-2 support level tasks and resolved issues for end users.
• Developed the custom logic to invoke the REST API to encrypt and decrypt the barcodes based on the customer email. The decrypted barcodes are scanned and the physical address is retrieved.
• Developed Validation Rules on various objects and created Assignment Rules on Lead object to assign the leads automatically to various group of users.
• Migrated meta data among various salesforce environments and other tools such as Snapshot, Data expert, etc. using Change sets.
• Worked with Dynamic Apex to access Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Worked on Data management including data integration from external data sources using API’s, web services, importing and exporting large volumes of data.
• Worked with Lightning App Builder to build custom interfaces and lightning component actions
• Implemented Data integration using Master Data Management (MDM) and Data Governance.
• Setup activities and customized the apps to match the functional needs and built Custom applications to match the existing business needs with the required enhancements.
• Worked on Wave analytics, a cloud based platform for collecting data from multiplesources, create interactive views of that data, and share views in dashboards.
• Worked on Bulk API and Data Loader in both importing and exporting data from custom and standard objects.
• Involved in writing test scripts for the encryption and decryption logic and interacting with the testing team to help them with Integration and UAT testing. Used Agile Methodology.
• Worked on Test methods to include the controllers and Trigger Handlers to ensure all the apex code has coverage and is being pushed to other sandboxes and production environments.
• Leveraged Project management standards including repeatable timeline, WBS, and SDLC milestones.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), S-Controls, Apex Triggers, Custom objects, Web services, Data loader, Security Controls, Wave analytics.

Confidential, Dallas, Texas

Salesforce Developer/admin

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs of the application using the Eclipse IDE.
• Developed Visual Force Pages, Visualforce Custom Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Customized Accounts, Contacts, Leads, Campaigns, Cases, Validation Rules, Workflow rules, Triggers, Apex classes to achieve business functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed User Interface using the CSS, HTML tags, Visualforce Components and used JavaScript for front-end validation.Experience in working with Collections like List, Set and Map.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects. Profile based permissions on fields and objects.
• Involved in customization and integration of mobile optimized VF Pages of Salesforce1 application.
• Managed the data using the Apex Data Loader and used GitHub for code versioning.
• Experience in working on different deployment tools including Change sets, Eclipse etc.
• Created Custom Objects and defined lookup and master-detail relationships of the objects.
• Created junction objects to establish connectivity among objects.
• Create Wave datasets from using internal Salesforce data and external data sources.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Knowledge in AppExchange Applications for integrating with third party applications.
• Work with user groups to provide training, resolve questions, assess user needs, and recommend changes.Scheduled one-on-one meeting with the Product Owner to understand the changes, potential impacts of the changes and to review unit test cases and results.
• Performed a full product review for impacts to assigned product.

Environment: Saleforce.com platform, Apex Language, Data Loader, SOQL, SOSL, Visual Force (Pages, Components, Controllers & Extensions), Apex Triggers, Security Controls, Eclipse IDE Plug-in.

Confidential

Salesforce Developer/admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. Involved in CRM Fusion for data migration.
• Worked on Sales Cloud and Service Cloud with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Worked on Marketing Cloud by creating Campaigns standard objects. Involved in solving support incidents/tickets through Service Cloud.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and configured various Custom Reports and Report Folders
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers, custom Apex classes for Visualforce page custom controllers using Salesforce.com IDE and Apex.
• Created custom reports and developed Email handlers. Established deployment strategy for implementing Salesforce.com changes. Evaluated Support module for call-center / help desk application.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Javascript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls