SUMMARY

• Over 10+ years of experience in IT industry with 9 years of experience in Salesforce applications across a range of domains, platforms and environments. 6 years exclusively as a solution design & architect.
• Dedicated experience in Salesforce.com development, Sales cloud, Service cloud, Apex Classes, Apex Triggers, and Visualforce pages, Lightening Integration, SOQL, SOSL and Force.com API.
• Excellent understanding ofForce.comarchitectureand sound working noledge onObject oriented programming and core javaconcepts.
• Experience managing onshore and offshore project. Experience in leading team 8 of people.
• Extensive experience in customization/configuration tasks like creating Profiles, Roles, Users, Page Layouts, Search layouts, Validation rules, Email Templates, Workflows, Approvals, Reports, Dashboards, SSO and Network settings.
• Expert in Agile/Scrum methodologies. Able to coordinate with large project teams and non for high - quality deliverable dat meet or exceed time-line and budgetary targets Used JIRA, JAMA, AHA as a Project management Tool.
• Performed Feasibility analysis, Risk analysis and Gap analysis.
• Creation of FDD, TDD and story mapping for sign off to client.
• Experience in working onSales Cloud,Service Cloudas well as Community cloud.
• Accomplished leader, capable of motivating a staff to its full potential and proven ability to communicate complex information clearly to individuals at all levels.
• Knowledge in ImplementingMarketing Cloudfrom scratch and successfullyintegratedSales CloudwithMarketing Cloud
• Exceptional analytical problem-solving ability with good verbal and written communication skills.
• Mentored and helped other engineers on the team to refine and fine tune the design of projects from performance and scalability perspective.
• DevelopedLightningapps usingLightningComponents and made them compatible with salesforce1 mobile app.
• Lead and mentored the project team from both technical and functional perspectives including database development, data architecture, integration development, requirements identifications, testing, and project management.
• Highly motivated, a self-starter and very strong in troubleshooting & problem-solving skills.
• Always willing to learn and can quickly adapt to new technologies and working conditions.
• Lightningexperience on Reports, Dashboards and Visualforce.
• Experience in Salesforce Sales & Service Cloud, Marketing Cloud Platform and community.
• Hands on experience in developingSalesforceLightningWebComponents (LWC).
• Extensive experience on configuration, customization and administration in Salesforce.
• Technical strengths - Salesforce.com Apps development, customization and configuration using Apex, Trigger, VISUAL FORCE Controllers, Visualforce Pages, Web services API, JavaScript, JQuery, HTML, CSS, AngularJS, Bootstrap, Batch Apex and Schedule Apex, Standard object, Custom Objects, Join Objects, Eclipse IDE, Apex Data Loader Tool and ANT.
• Salesforce Integration - Cast Iron, Mule soft, Informatica, App Exchange Products (Financial Force, Glovia Order Management, and Oracle), SMS, FAX, ALOQA, Siebel, Google Map, REST API and SOAP, Google Analytics, Outlook connect, CTI, Lightning, Surveyforce, FITBIT, and Workbench.
• Proficient in dealing with functionalities related tosales cloud&service cloud,Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Service Cloud feature - Service Console, CTI Implementation, Live Agents, Omni Chanel, Field Service Lightning, Social Customer Service, Omni Supervisor etc…
• Developed SOQL and SOSL queries to get data from different related objects.
• Strong working Knowledge inMVCArchitecture.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform -- world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Extensive experience with the Salesforce.com developmentlife cycle,application design patterns,integration patternsanddeployment planning.
• Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
• Experience in SFDC Development implementing theAPEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
• In-depth experience in CRM business processes like Forecasting,Campaign Management,Lead Management,Pipeline Management,Order Management,Account Management, andCase Management.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Worked withPardotFunctionality,PardotA/B Testing,Auto responderemails andPardot Email Rendering.
• Proficient in dealing with functionalities related tosales cloud & service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Experience with SFDC Service console, customer portal, case management, noledge base, customer communities and service account management
• Good insight in to theHealTEMPthandFinancial Domain.
• Developed and recommended CRM roadmap for customers in theFinancial Domain
• Experience working inAgile methodology,Scrum methodology,Waterfall modelandTest-drivendevelopment.
• Created test scenarios onSandboxandproduction environmentand migrated code to deployment upon successful testing.
• Extensive exposure toBlack Box testing,Smoke testing,Usability testing,End-to-End testing,System testing,Regression testingandUser Acceptance testing (UAT).
• Created customized UI as per the client and application requirements usingVisualforce.
• Review/Adjust/WriteApexandVisual Forcepage builds to ensure we keep code coverage at a high percentage as well as meet business needs.
• Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers.
• Experience in data migration fromACT, Excel, MS outlookusingData Loader, Data Import Wizard, SFDC Data Export,MassDelete,Informatica.
• Experience in Creatingpage layouts, search layoutsto organizefields, custom links, related listsand other components on a record detail.
• Working with different aspects of Web Services (XML,WSDL,SOAP,REST).
• Expertise in customizing standard Objects likeAccounts,Contacts,Opportunities,Products,Cases,Leads,Campaigns, Reports(Summary reports,tabular reports,Pie charts) andDashboardsandReport foldersfor different user profiles as per the requirements.
• Createdlookupandmaster-detail relationshipson the objects and createdjunction objectsand various advanced fields likePick-list,Field Dependencies,Custom Formula,Approval Process,Sharing rulesforautomatedalerts,field updatesandEmail generation.
• ImplementedSecurityandSharing rulesatObject FieldandRecord levelsfor different users in the organization.
• Exposure toApptusandSteelBrick, developed POC’s in Apptus CPQ and steelBrick CPQ.
• Experience withSteel Brick CPQfor subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically withSteel Brick CPQ.
• Excellent communicationandinter- personal skills, accustomed to work in both large and small team environments. A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.
• Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.
• Setting upService CloudConsole,Cases(Web to case, Email to case), Solutions, Case Assignment andCTIIntegration.
• Expertise inLightning app builder(salesforce 1) and implemented new application based on Lightning to has compatibility of the app in mobile, Tab and Desktop versions.

TECHNICAL SKILLS

CRM TOOLS: Salesforce.com

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages, Component & Controllers), ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing

SALESFORCE API TOOLS: Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader

LANGUAGES: C, C++, Java, PL/SQL, Apex, Ajax, C#

OPERATING SYSTEMS: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Macintosh, Linux, Unix

WEB TECHNOLOGIES: Web Services, XML, HTML, XHTML, CSS Dreamweaver, Java Script, PHP, Servlet, Bootstrap, JQuery, OOD

Version Control Tools: CVS, Clear Case, Subversion, VSS

Web services: SOAP, Cast Iron, WSDL, XML, JSON, REST

Database: MS SQL Server 7.0, Oracle 10g/9i/8i, MS Access

PROFESSIONAL EXPERIENCE

Salesforce Architect

Confidential, Durham, NC

RESPONSIBILITIES:

• Design develop the various Salesforce Portal UIs for the customer portal.
• Convert portal to useSalesforce's Force.com Apex /Visual Forceportalcustom pages, custom objects/fields, controllers, sites, triggers.
• Involvedin Analysis, migration and deployment of the Classic Salesforce applicationtoLightningapplication.
• Created modern EnterpriseLightningApps combiningLightningDesign System,LightningApp Builder andLightningComponent features.
• Upgraded some Apps from Salesforce Classic toLightningExperience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enablingLightningComponents for use in Salesforce1 mobile platform to makeLightningApplication mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within thelightningcomponent.
• Created multipleLightningComponents, added CSS and Design Parameters dat makes theLightningcomponent look and feel better.
• UsedLWCfor passing and accessing the Data with reactive wire service.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions inLightningApplications.
• UsedLWCin Aura components.
• Configure the Sandbox for multi-developer environments, create/manage users, sites, portal configurations.
• Chatter integration, integration design interfaces for user registration, reports, sales and marketing departments and payment systems with Authorize.NET.
• Extensive experience in Demandware and Commerce Cloud.
• DevelopedLightningWeb Components(LWC)to display the Events on Calendar using Full calendar JS.
• Played a key role inimplementingService Cloudwith Communities.
• Builtcomplexlightningformsto capture the scheduling information entered by the customers through portal.
• Integrate with the In-Store POS system for each Goodwill Denver area store usingIBM Cast Iron Cloud and SFDC to SFDC integration using Cast Iron.
• Experienced in using Multiple HTML files inLWC.
• Design Develop the workflows, UIs flow, Lead, Web-to-Lead forms, Apex Pages/Controllers.
• Design the UI/UX modules with HTML5/css3 and web services in Apex/Visual force, with jQuery Mobile, JSON, Ajax. Web charts, web dashboards.
• Implemented and maintainedSalesforceService CloudandSales Cloud. Built custom solutions with Apex and Visual Force, which support most critical processes and workflows.
• Design and develop the Custom objects models and SOQL and SOSL queries within Governor limits.
• Design Salesforce reports from default custom objects and custom fields.
• App Exchange apps setup, install like quote Quickly, Docusign.
• Write tests for Code Coverage of 75 as required by Salesforce deployment.
• Deploy Sandbox to live production Org and data load/migration usingCast Iron, Apex Data Loader.
• Consolidate multiple Lead sources for easy tracking by marketing/Sales department throughout the process.
• Design, develop and test the Force Workflows, Analytics, and Dashboards.
• Experience inauraframework,LightningComponentsand SalesforceLightningDesign System (SLDS).
• Developed jQuery Mobile UIs, with HTML 5, CSS 3, JavaScript and jQuery.
• Developed various custom Objects, Tabs, Components and Visual Force pages and Controllers.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Planned community rollout framework as four step - cyclic process (Establish, Manage, Engage and measure)
• Experience in building reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Responsible for setting up web service integrations.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System(SLDS).
• Created API services for data integration from legacy system to SFDC using Mulesoft ESB.
• Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder.
• DevelopedLightningpages with skuid and AURA components for rich UI.
• Service Cloudenhancements - Portal entitlement wizard changes.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in lightning App builder.
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Salesforce Lead/Architect

Confidential, Pittsburgh, PA

RESPONSIBILITIES:

• Daily interactions with Client to analyze and gather business requirements specifications and. Provide architecture & solution design; conduct code reviews; and mentor, guide, and monitor programmers, ensuring adherence to programming and documentation policies and standards; develop, test, and release software.
• Worked on end-to-end functionalities related toService Cloud,Sales Cloud,Omnichannel,LiveAgent,OpenCTI,LightningDialer,andSnap- Ins.
• Knowledge onHeroku ConnectArchitectureto integrate salesforceand heroku with heroku connect.
• BuiltCustomLightningAppHomePages,AppPages,andRecordPages.
• Upgraded some Apps from Salesforce Classic toLightningExperience to develop the rich user interface and better interaction ofpages.
• Responsible for creating the Requirements User stories in Dev Ops tool and grooming the stories to create detailed tasks
• Salesforce.com Configuration and Design ofService Cloud,Sales Cloudand Force.com solutions, with an emphasis onService Cloudsolutions
• Providing design leadership involving configuration, application development, migrations, and Integration APIs Driving End to End Salesforce implementation coordinating with Onsite & Offshore teams.
• Building Lightning Components & creating Salesforce REST APIs to integrate with External Applications
• Create data flow diagrams and process flow diagrams to facilitate better system understanding.
• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user
• Configuring bundle products (features, options, option constraints, configuration attributes), product rules, price rules, discount schedules, pricing, contracted prices, quote templates, quote processes and custom actions.
• Manage products, price books and price book entries.
• UsedLightningDesign System to build rich enterprise experiences and custom applications with the patterns and established practices on salesforce.
• Provide design leadership in large or complex projects involving configuration, application development, migrations, and additions to existing SF custom objects apps.
• Developed a custom Visualforce page for the DDP Clone functionality.
• Developed Apex Custom Controllers & Controller Extension classes
• Configured the customer journeys with the company, worked on Journey Builder, Email Studio and Automation Studio of SalesforceMarketing Cloud(Exact Target).
• Integration ofSales cloudwith external information systems using SOAP API web services.
• CreatedLightningComponents, added CSS and Design Parameters which improves performance.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions
• DevelopedLightningapps usingLightningComponents and made them compatible with salesforce1 mobile app.
• Designed and configured PARDOT integration with Salesforce for Supply team withlightning.
• Integrated with Salesforce by usingMarketing cloudconnector (V5).
• Integrated Salesforce with APT (External System) using the REST API (http) call.
• Integrated Salesforce with Video recording System - HireVue using Http Widget API.
• Created Custom Objects, Custom Fields, Validation rules for different functional scenarios
• Developed Apex Triggers for Complex scenarios wherever needed.
• Worked onUI componentsfor Event Handling purposes inLightning.
• Developed Process Builder with multiple branch decision points which avoids the problem of having too many Workflows.
• Implemented Sky High Security Broker Integration for Data Security at rest.
• Started exploring on Salesforce Shield for data security at rest.
• Data Backup activities using App Exchange Tools
• Taking Production Code Backups & Regular Sandbox refreshes.
• DevelopedSalesforceLightningApplicationsusingAuraLightningComponents,Controllers,andEventsandusedcustomCSS in thecomponents.
• Develop or review development of test protocols for testing application before user acceptance. Review test results and direct further development.
• ImplementedSalesforceDevelopment Cyclecovering extensively inSales Cloud,Service Cloudand Call Center.
• Driving End to End implementation coordinating with Onsite & Offshore teams.

Senior Salesforce Developer

Confidential, San Francisco, CA

RESPONSIBILITIES:

• Work with the client to build out their CRM strategy and roadmap, enabling both quick wins and longer-term strategic goals, leveraging salesforce.com technology
• Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Permission sets, Approval Processes and Tasks etc.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers etc.
• Extensive experience in creating relationships, workflows, process builder, approval processes, pages, classes, interfaces, email alerts, validation rules, sharing & security rules.
• Implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers & Triggers), Visual Force Pages, Custom Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Experience in writing batch classes, Schedule Apex, http callouts, dynamic apex, single e-mail methods, mass e-mail methods, test classes, wrapper classes, etc.
• Good Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Experience in querying Salesforce.com database using SOQL/SOSL queries and handling Governor Limits.
• Experience in working with Agile/ Scrum environment, Waterfall software development methodologies.
• Experience in developing Test Plans, Test Scenarios, Test Cases and performed testing for various applications at Unit Testing, Feature Testing, Regression and Integration Testing.
• Custom solution for Email Campaigning by leveraging salesforce and Eloqua
• Development of data processing Jobs using Eloqua and Informatica
• POC’s using Salesforce Marketing cloud tools, Talend and Eloqua API
• Deployments and maintaining various Eloqua and Salesforce environments
• Process enhancements, Code reviews and Email asset reviews.
• Designed and developed Integration layer between salesforce and Talend ETL.
• Responsible for smooth delivery and task assignment allocation
• Evaluated various marketing cloud tools like Eloqua, Exact Target and Padrot.
• Gatheird requirements to Scope and Design Visio Campaign flows, System Test scripts and formalize testing approach to run email campaigns in Eloqua.
• Weekly reporting on the effort and the finances with the Senior Management for project scope, goals and deliverables.
• Constant involvement in exploring APEX change apps and using the apps wherever necessary & used apps like Aptos, target, cloud converter, chatter un-follow rules, field trip, conga composer, AKARD, doc-u-sign & created relationships among objects using lookup and master-detail relationships and responsible creating TDDS, finalizing designs and FDDS.
• Pricing factors like variance pricing, volume-based pricing, attribute-based pricing has been configured using Steel brick CRM.
• Integrated Steel brick and Salesforce integration for automating quoting, contracting and billing process.
• Followed Agile methodology.
• Worked on cloud craze application in ERP systems to build business activities in salesforce platform.
• Perform smoke testing during new product version release from Salesforce / Veeva.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects and backend testing.
• Worked with Dynamic Apex to access objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Responsible for designing system/Unit/UAT test cases.
• Worked with the Veeva analytics team to gather the requirements and make a structure of the total Informatica cloud jobs.
• Involved in creating macros to meet the requirements, data dictionaries and maintained metadata for each model
• With help of Informatica integrated Salesforce with MS SQL Database (In house BI Data warehouse) developed and implemented scheduled jobs for both batch and real-time Salesforce integration scenarios.
• Used Apex Data Loader for migrating records to Salesforce.
• Involved in data migration to Sand-box and production.
• Used sandbox mode for testing and migrated the code to the production instance in iterations.
• Involved in administrative activities like periodic data cleansing, security setup and workflow update.
• Worked in Agile project model and involved in documenting IT Stories and scoping sprints.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.

Salesforce Developer

Confidential, New York

RESPONSIBILITIES:

• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com(SFDC).
• Developed APEX triggers, classes, Visual Force pages.
• Used agile methodology to achieve high performance.
• Guided colleagues how to overcome the complex scenarios when they are experiencing some critical issues like duplicating of records, bug fixes in coding etc.
• Developing Test plans, distinct test cases and execution of Test cases and Performing UI Testing and Functionality Testing.
• Documented test cases, test results, test procedure and reported to client and also coordinated with development team for Bug fixing.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Involved in system integration using Call Outs, Triggers and outbound messaging.
• Performed data migration into Salesforce application using apex data loader through CSVfiles.
• Created custom controllers implementing complex code for retrieval from Salesforce to VISUALFORCE pages.
• Developed Apex class and triggers to format phone/fax/zip code in account object.
• Extensively used REST APIs for integration between Salesforce and on-premise systems.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.)
• Involved in Setting up Service Cloud (Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules).
• Involved in Configuring Campaign Management, Lead Conversion and Case Management Process.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created Price books and also migrated the active Products from these Price books.
• Created Workflows and Approval processes and developed validation rules.