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It Risk Analyst/sr. Business Continuity Analyst Resume

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Cincinnati, OH

SUMMARY

  • 9+ years of experience as Highly accomplished, experienced, and results - driven Business Analyst, Business Continuity and Disaster Recovery Business Analyst.
  • Strong Knowledge in Technical language and writing approach for documentation of Business Needs.
  • Strong Experience in various Requirement Elicitation techniques like Personal Interviews, Requirements Workshops, JAD Sessions, Prototyping, Document Analysis, Focus groups, surveys and Brainstorming.
  • Project Management, Vendor Management, Business Continuity, and Disaster Recovery, Compliance, and Litigation experience.
  • Strong experience in Waterfall and Agile implementing Scrum, Kanban and Scrumban.
  • TEMPEffective facilitation of Scrum ceremonies including Sprint planning, Backlog grooming, Daily Scrums/Standups, Sprint Review and Sprint Retrospective.
  • Extensive experience in Backlog refinement and management, story pointing based on trend analysis.
  • Strong ability to analyze business problems and carry-out root cause analysis using various problem-solving tools & techniques through continuous coaching.
  • Consistent tracking of metrics including Sprint velocity, Burndown chart, Release Burndown, defect resolution and Workload Vs Availability chart to forecast team capacity versus availability.
  • Monitoring and tracking of team Objectives and Key results (OKRs) and guiding team to focus priorities accordingly.
  • Strong experience in managing diverse Agile teams, cross functional teams and challenging projects.
  • Balancing between business expectations and technical team capacities/workload for team efficacy and maximum output.
  • Strong interpersonal skills, Analytical skills, Coaching skills, Time Management skills and Client facing experience.
  • Experience in working as a project manager, leading a team of professionals in completing projects by set deadline, communicating with staff and clients, making decisions and monitor the progress of the project to keep it on schedule.
  • Concentrated strength in creating, maintaining and implementing Business Continuity Plans, Information Technology Continuity Plans, Continuity of Operations Plans and Disaster Recovery Plans.
  • Experience in conducting GAP analysis, Risk analysis, and Feasibility analysis to validate the compatibility of the existing system infrastructure with the business requirements.
  • Highly skilled at increasing productivity through detailed cost analysis and financial modeling, complex problem solving, and efficient decision making.
  • Expertise in working as a liaison between the client and technical team, managing resources, prioritizing team based activities and establishing schedules while adhering to the objectives.
  • Conducted Joint Application Development (JAD) sessions and interviewed Subject Matter Experts (SME's), requesting detailed functionality aspects of business process and carefully updating the information to the requirements in an easily understandable format.
  • Good understanding of all phases of the BC life cycle and BC or risk governance tools
  • Expertise in performing Defect Tracking Lifecycle Management using Quality Center by logging identified defects, prioritizing defects, root-cause analysis, and generating defects summary reports
  • Well versed with creating & managing Requirements Traceability Matrix at different stages of project
  • Strong communication, problem solving, organizational, interpersonal, and presentation skills.
  • Expert in using MS Visio, MS Excel, MS Word, Confluence, HP Application Lifecycle Management (ALM), MS PowerPoint, mn Fusion - Risk Management Tool, MIR3, JIRA, Innotas and ServiceNow.
  • Supported QA team in designing and developing Test cases, Test plan and test execution (UAT, Adhoc testing). Organized product demo sessions for the stakeholders and provided training for few employees.
  • Excellent Team player to work in conjunction with testers (QA), developers and other team members in validation and testing of complex project scenarios and in the maintenance of Quality Standards of projects.
  • Exceptional communicational skills in handling off-shore teams dat are spread across the globe.
  • Creative and aggressive self-starter attitude with integrative thinking skills, capable of forming and maintaining positive and productive working relationships with internal and external stakeholders
  • Enthusiastic & self- motivated, proven leadership capabilities with excellent time management skills
  • Basis understanding of snowflake development

TECHNICAL SKILLS

Business Modeling Tools: MS Visio, UML, Balsamiq, Zeplin

Processes: Agile, Waterfall Methodologies

Requirements Management: Jira, ServiceNow, Confluence Change Management Project Management Rational Clear Quest, Rational Requisite Pro MS Office Suite, MS Project, Jira

Languages: SQL, C++

PROFESSIONAL EXPERIENCE

IT Risk Analyst/Sr. Business Continuity Analyst

Confidential - Cincinnati, OH

Responsibilities:

  • Coordinate and administer the enterprise Business Continuity (BC) program through innovation and best practices in BC/DR to ensure ongoing business continuation and recovery capabilities
  • Developing and leading exercises to practice BCP/DR .
  • Organizing and facilitating iteration/Release planning, Sprint planning, Backlog grooming, Daily stand-up, Sprint reviews and retrospective meetings.
  • Tracking key metrics through Burn down, team velocity, backlog health and defect summary reports and radiating progress to the team and stakeholders to design preventive actions for any deviations.
  • Leading Business Analysts and Product Owners for TEMPeffective story writing & requirements gathering process, Definition of Ready and Definition of Done leading to quality product and an increase in customer satisfaction.
  • Subject matter expert for all aspects of business continuation and acts as consultant in area of expertise
  • Responsible for continuous improvements and recommending ways to advance the business continuity program
  • Schedule and conduct regular reviews of individual business resumption plans with the plan owners; update changes to the plans as needed
  • Act as the system administrator for the business continuity software; conduct training for all system users; act as point of contact with the software vendor
  • Responsible for ensuring dat Business Unit Resumption plans are reviewed and/or updated quarterly
  • Responsible for responding to all internal and external audit requests; responsible for completing task level work associated with audit recommendations
  • Complete annual business continuity table-top exercises (Loss of Building, Technology, People) and report results/recommendations to senior management
  • Follow-up on all open issues related to business continuity plans
  • Responsible for working with Corporate Compliance to ensure dat all business continuity plans are in compliance with State, Federal, and Industry regulations
  • Responsible for providing and/or completing requests for information from: Regulatory Examiners, State Departments of Insurance, Federal Regulators, and Due Diligence Surveys from critical business partners
  • Develop and maintain a business continuity training and awareness program for “All Associates”
  • Work with Business Continuity Plan owners to develop and maintain policies, standards and procedures for business continuity; maintain and update recovery/contingency plan goals and objectives.
  • Work with Disaster Recovery analyst to ensure recovery plans align with business recovery requirements
  • Coordinate strategic planning of business continuity programs, working with management teams to properly assess vulnerabilities and develop strategies
  • Responsible for oversight of the Business Continuity Plans for Domestic Subsidiaries, including Suffolk Capital Management, Fiduciary Capital Management, and ONESCO
  • Responsible for ensuring dat contingency plans are developed and maintained for all ONFS properties including: Home Office, Print and Distribution, Pfeiffer Place, 10230 Alliance Road, Ft. Lauderdale Office
  • Perform gap analysis on business continuation processes across the enterprise and make improvement recommendations to mitigate risks
  • Coordinate the testing of critical business process recovery with Information Technology for all disaster recovery testing.
  • Providing all support to the team using a servant leadership style whenever possible, leading by example.
  • Coaching product owner; helping them understand their role and how to create a cohesive product vision dat draws in the needs of multiple stakeholders to achieve buy-in and shared understanding
  • Creating projects roadmaps/milestones, resource planning, setting priorities and designing LOEs.
  • Contributing to strengtan the business processes and documentation. Assisted BRM and IT in streamlining the Jira
  • Contributed to implement Demand Intake Process to triage projects versus backlog items and produce metrices for the management/leadership team.
  • Coordination with Scrum team for calculating projects/task Level of Efforts to communicate project timeline and operational readiness tasks for releases
  • Assisted business in research and analysis to explore best possible business solutions.
  • Work with business function owners to identify testing strategies for disaster recovery testing
  • Responsible for conducting Impact (BIA/AIA) and Risk Assessments (RA) of critical corporate functions and individual business continuity plans, including but not limited to the disaster recovery plan
  • Perform risk analysis of corporate business continuity plans to identify and classify risk exposures and work with risk/plan owners to provide recommendations to mitigate risk exposures and improve risk management strategies

Environment: MS Visio, MS Excel, MS Word, MS Powerpoint, Fusion - Risk Management Tool, MIR3, Innotas (Planview PPM Pro) and ServiceNow

Sr. Business Analyst

Confidential - New York, NY

Responsibilities:

  • Assisted stakeholders and PMO to create Business Requirement Documents by identifying functional and non-functional requirements.
  • Acted as an interface between Project Managers, Subject Matter Expert's (SMEs), Developers and QA Team on requirement gathering.
  • Product Development process used for designing the application
  • Developed Risk management plan by proactively assessing risks using impact analysis; created risk mitigation/workaround plan; implemented risk mitigation plan and updated as risk values changed.
  • Conducted Requirement gathering sessions with various SMEs located at the different company locations across US related to assigned tasks.
  • Facilitated Scrum ceremonies (Backlog grooming, Sprint Planning, Daily Scrums/Stand-ups meeting, Sprint Review, and retrospectives).
  • Iinspected and adapted after each sprint to support continuous team improvement.
  • Created and maintained metrics and artifacts such as sprint health, velocity, sprint burn downs in to support release planning and strategic long-term planning.
  • Communicated teams and stakeholders to ensure transparency and alignment with project priorities.
  • Collaborated with the Product Owner and the Team to successfully complete committed user stories and ensured high priority quality deliverables of incremental working software.
  • Utilized meetings and other forms of communication to identify, track and remove impediments while minimizing various organizational distractions and interferences.
  • Tracked and communicated team velocity and sprint/release progress.
  • Conducted meetings with Product Owner and Scrum team for calculating LOEs and to get clarification on the business expectations.
  • Conducted Joint Application Development (JAD) sessions with recruitment team and corporate team to understand screening criteria and Hiring lead time to elicit requirements
  • Performed "As is" process and "To be" process as parts of gap analysis to identify opportunities for process improvement by implementing LEAN to new solution to eliminate redundancy
  • Worked with multiple teams, both internal (recruitment team, cross-functions) and external (portal administrators) to understand the end-to-end talent acquisition process
  • Helped the team in breaking down the Epics into User Stories and tasks
  • Regular participation in User story grooming sessions
  • AttendedAgileand Scrum meetings, which included Sprint planning, Daily Scrums or standups, Sprint Review and Sprint Retrospective
  • Assisted in maintaining Product Backlog, Sprint Backlog and Product increment for the project
  • Collaborated cross-functionally with the Product owners, Stakeholders and Technology team to specify complex recruitment solution
  • Ensured dat goals, scope and product scope are understood by Scrum team and acted as a point of contact in case of any disagreement or any conflict resolution
  • Worked with Product owner to understand the business priorities and the items to be groomed in upcoming sprints
  • Designed and developed various UML diagrams like Use cases, Activity diagram and State diagram
  • Created swim lanes, wireframes, screen mock-ups to present the visual view of the feature
  • Played integral part in reviewing test scenarios and test cases
  • Overviewed defect management and acted as a point of contact in case conflict resolution
  • Create weekly reports to inform management about the status of the project. Used JIRA as the project management tool
  • Helped in coordinating and managing various areas of the project with the determination to finish the project on time.
  • Managed clients contact management including monitoring and recording interactions and communications through CRM (Customer Relationship Management).
  • Involved in documenting Functional Requirements in Functional Requirements Definition Documents (FRD) for Vendor selection, Appraisal, skip tracer and Recovery processes.
  • Depicted User Requirements, Change Management, and Dependencies between other assignments within the project as well as other applications interacting with the assigned application and other possible risks.
  • Created the future state screen shots in Power Point to represent to the business for final validation and signoff.
  • Wrote Test Scripts, Did UAT and a part of Manual Testing
  • Actively involved in walkthroughs and meetings with Project Team members including other Business analysts assigned within the same application and team lead to discuss related issues.

Environment: MS Excel, MS Word, MS PowerPoint, MS Outlook, Windows 7, JIRA, SharePoint, MS Visio, MS Project.

Business Analyst

Confidential - Houston, TX

Responsibilities:

  • Responsible for establishing and maintaining positive business relationships with IT managers and clients, and ensuring dat business objectives and priorities are aligned.
  • Gatheird requirements relating to the configuration of the System.
  • Created high quality functional requirement specifications and supporting documents for business systems. Participated in the planning for the Investigator Meeting.
  • Participated in statistical program validation and quality control activities, as assigned by interacting with other departments, such as Clinical Operations, Project Management, and Data Management to ensure a high level of client satisfaction through successful execution of projects.
  • Successfully designed and implemented statistical reporting processes for regular data collection and clinical data analysis. Analyzed safety and efficacy data from Phase II and III clinical trials.
  • Met with physicians, nurses, billing and administrative personnel. Documented the clinical, financial and administrative business practices, procedures and work-flows.
  • Met with physicians, nurses, billing and administrative personnel. Documented the clinical, financial and administrative business practices, procedures and work-flows.
  • Functioned with Business Owners of IDX, the claims adjudication system, and documented updates and enhancements to the application.
  • Defined the current clinical and financial business processes and practices.
  • Reviewed administrative and clinical practices and procedures: point of care, scheduling, registration, clinical documentation, patient care, and charge entry, medical coding and diagnostic testing procedures associated with multiple business units.
  • Assigned tasks among development team monitored and tracked progress of project following agile methodology.
  • Conducted JAD/RAD sessions and elicited customer requirements by organizing interviews with internal/external stakeholders and subject matter experts (SMEs) to create subject specific questionnaires for clinical trials.
  • Coordinated investigator sponsored research (ISR) by reviewing proposals at monthly meetings, obtain proper documents for sponsor approval, execute research agreement, follow up on milestone completion, review quarterly and obtain final study upon project completion ; use of the Vision tracker system for ISR tracking
  • Developed and implemented the External Research Program (ERP), which centralized and nationalized the management of investigator initiated research throughout MD Anderson enterprise.
  • Worked closely with the project team in planning, coordinating and implemented QA methodology on various phases of the application.
  • Analyzed results of Regression Testing as performed by Testers using QTP and held meetings with Developers and Testers.
  • Interacted with the developers to report and track bugs using Test Director.

Environment: UML, Rational Rose, Requisite Pro, SAS, Zachman Framework,Vision tracker, ClearCase, Agile

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