SUMMARY

• Having 8+ years of professional experience in IT and finance Industry Involving in various phases of Software development in Salesforce.com CRM including System Analysis, Designing, Development, Unit testing, and implementation of SFDC.
• Experience in declarative configuration and optimizing the business solution..
• Experience in capturing, analyzing, documenting, and realizing the business requirements to design on Salesforce.com platform.
• Experience in creating app and consoles based on requirement.
• Experience in creating Custom objects, creating the relationships/junction objects like - Child, lookups, Fields, Objects, Tabs, Page Layouts, Field Level Security, Record Types, Validation Rules, Relationships, Email Templates, Sharing Settings, Sharing Rules, Users, Profiles, Permission Sets, List Views, Public Groups, Queues.
• Experience into Einstein opportunity and insights configuration and maintenance.
• Experience in data loading using salesforce inspector, data loader wizard.
• Experience in creating reporting, report types and dynamic dashboards.
• Experience in creating app builder pages.
• Experience in creating dynamic actions, compact layouts, activities layout.
• Experience in creating global picklist, company settings, locale, currency, user provisioning.
• Experience in automating business process using Workflows, Process Builder and Approval Process, Flows, Assignment Rules and Role Hierarchy.
• Experience in translations based on user locale, org health check activities, installing and maintenance of managed packages.
• Experience into bot configuration, routing configurations, presence status, chat buttons.
• Experience in clouds service and sales cloud..
• Experience in refreshing and maintaining sandboxes and production org.
• Experience in CI/CD, Change Set deployment.

TECHNICAL SKILLS

Salesforce: Salesforce CRM, Lightning Web Components, Aura, Apex Custom Controllers, Apex Classes, Apex triggers, Visualforce Pages/Components, Apex Web Services, SOQL, SOSL, AJAX Toolkit for S-Control, Workflow & Approvals, Reports, Dashboards and Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Data Loader, Force.com, Excel Connector, Force.com

Integrating Tool: Apex Data Loader

Programming: Apex

Web Technologies: HTML5, XHTML, XML, CSS3, AJAX, XRX

Database: Oracle 8i/9i/10g/11g, MS SQL Server

Operating systems: Microsoft Windows (2000/XP/Vista), Linux Apache Mac

Business modeling: Rational Rose Enterprise Suite, UML CASE Tools, MS-Visio.

Requirement Analysis: Rational Requisite Pro

Repository Management: Rational Clear Case, SharePoint Server (MOSS), SharePoint Portal, SharePoint Designer

Methodologies: Agile-Scrum, XP, RUP- Rational Unified Process, SDLC, Waterfall.

Change Management: Rational Clear Quest

Languages: .NET, JAVA, C, C++, SQL, PL/SQL

ERP: SAP-FI/CO, MM, PP, BI, BW, Oracle, PeopleSoft

PROFESSIONAL EXPERIENCE

Confidential, Bridgeport, NJ

Salesforce Administrator

Responsibilities:

• Creation of custom obects, fields, validation rules, duplicate and matching rules.
• Creation of public groups, queues, auto assignment rules, case escalation rules.
• Creation of profiles, page layout and implemented field level security
• User provisioning, adding permission set to user and maintenance of user records.
• Implemented omni channel, omni supervisor, queue based routing and user presence configuration.
• Implementation of messaging channel. Chatting configurations.
• Implemented Omnichannel routing based on queue for bot.
• Created custom metadata and custom settings.
• Implementation of Order Management System and customization of Page layout, list views.
• Managing releases, deployment activities and refreshes of sandbox.
• User provisioning, creation of profiles, permission sets, sharing rules.
• Implementation of validation rules, case assignment rules, auto assignment rule, escalation rules.
• Implementation of knowledge articles, change data capture, data categories.
• Created dynamic dashboards, reports, report type for different objects and stored in specific folder.
• Created workflow, process builder, approval process, formula field.
• Configuration of Azure SAML SSO(AD and B2C).
• Created connected app, remote site settings for integration requirement.
• Implementation of 360 customer view with dynamic forms and actions.
• Custom case management using custom status and assigning assignment rules.
• Implemented knowledge articles, created data categories.
• Enabled field history for objects, implemented field level security, object creation and relationship fields.
• Created lightning record pages, app pages and lightning tabs.
• Customized lightning record pages using dynamic forms and added dynamic actions.
• Added component visibility filter to lightning components and dynamic actions on pages.
• Scheduling of apex classes using schedule job. Monitoring of logs.
• Data migration using data loader and salesforce inspector.
• Installed eat Audit trail managed package for field history tracking.
• Installed Experian data validator for address verification.
• Mule Integration, Tableau Integration, Creation of Apex Classes, Triggers, Lightning components
• Creation of global layout for each individual record type for activities.
• Outlook integration with Einstein email capture activity, Einstein email insights.
• Implemented Einstein scoring and Einstein insights for opportunity management.

Environment: Salesforce.com, Salesforce1, Salesforce Lightning, Apex Classes, Triggers, Controllers, Visualforce pages, Data Loader, Data Migration, Sales cloud, Service Cloud, SOSL, SOQL, Reports, Custom Objects, Custom Tabs, Email Services.

Confidential, St Louis, MO

Salesforce Business Analyst

Responsibilities:

• Interacted with various business team members to gather the requirements and document the requirements.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities,Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs,validation rules.
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs and Approval Processes.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automatedalerts, field updates and Email generation according to application requirements.
• Created Master-Detail relationships to implement Roll-up Summary fields to aggregate data from child records on the parent.Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Providing filed level access, monitoring of debug logs, time-based workflows and apex jobs.

Environment: Apex, Force.com, Visual Force Pages, XML, Trigger Controllers, API, Workflow, Custom Objects, Page Layouts, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services and Windows.

Confidential

Sr Requirements Analyst

Responsibilities:

• Analyzed data and business operations, andSubmitted reports.
• Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve productivity.
• Pinpointed inefficiencies in business processes and recommended improved policies.
• Analyzed businesses to determine fiscal impact of potential investments to support risk assessment.
• Identified key growth and contribution opportunities for business.
• Computed, recorded, and proofread data in preparation of records and reports.
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Boosted company productivity and customer satisfaction by streamlining or eliminating inefficient processes.
• Optimized management roles at all levels, facilitated communication and adjusted culture to be more open and productive.
• Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
• Reviewed company software and business programs to determine value and assess viability in live environment.
• Reconciled and reported record discrepancies to prepare for annual audit.
• Identified and analyzed business strategy implications for growing companies to increase longevity.
• Worked with cross-functional resources to implement direct marketing programs to increase customer base.
• Diminished project gaps to facilitate smooth inventory workflow while reducing task duplication.
• Developed organizational change management strategies adopted by key stakeholders and evangelized across all departments.
• Streamlined operational efficiencies, gathering requirements to facilitate on-time, under-budget corporate transitions.
• Manipulated data using pivot tables, pivot charts and macros in Excel.
• Explained technical concepts to non-technical staff members in easy-to-understand language and concepts.

Environment: BMC Remedy, HP Quality Center, IBM DOORS, Clearcase, ClearQuest, SharePoint, BusinessProcess Management (BPM), Microsoft Word, Microsoft Visio, Microsoft Excel etc.

Confidential

Business Analyst

Responsibilities:

• Gathered Business Requirements, interacted with the stakeholders, developers, Project Manager and facilitated JAD sessions to identify Business Processes.
• Develop strategies for cross - selling mortgage products to existing customers
• Performed analysis to inform credit policy and pricing strategies
• Tracked compliance with corporate credit governance policies
• Analyzed performance of marketing strategies and apply learning to future campaigns
• Synchronized the disparate source master data
• Took part in gap analysis to understand what new changes were needed in the existing system.
• Analyzed and collected business requirements, identified system interfaces and created the BRD by user interviews identifying ambiguous, incomplete and incorrect requirements.
• Prepared vision document for defining the scope of the project and the various functional and non- functional requirements involved in it.
• Collected and documented business processes as well as business rules.
• Prepared and documented Use-Cases using UML based on requirements gathered from stakeholders.
• Developed requirement specifications and process diagrams including Data flow diagrams.

Environment: MS Visio, MS Word, MS Excel, Win-Runner, Load Runner, Oracle 10g, Java, Windows 2000