SUMMARY

• Certified Salesforce Developer/Admin with 7+ years of IT experience with 6+ years’ experience in the Salesforce.com CRM Platform and experience in SFDC development using the Apex classes, Triggers, Batch processes, Components, Reports, Force.com IDE and Eclipse with SOQL, SOSL and Force.com plug.
• Experience in analysis, design, development, administration, testing, and support of salesforce.com application using Force.com, Visual Force, APEX and Java Technologies. Have extensive knowledge in implementing, customizing, integrating, and maintaining Sales Force solutions.
• Experience in classic to lightning migration,lightningcomponentsand lightningdesign systems including analysis, modeling, design, coding, testing, and implementation in various business domains.
• Experience in end - to-end software development encompassing all phases of Software Development Life Cycle such as, Requirement Definition, Detailed Design, Configuration, Software Testing, and post implementation support.
• Demonstrated experience in classic-Lightening data migration Salesforce Customization, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Extensive experience working on custom objects, custom fields, pick list, role-based page layouts, Workflow Alerts and Actions, Approval Workflow, Validation Rules, Approval processes, Custom Tabs, Custom Reports, Report Extraction to various formats, Snapshots, Dashboards, and Email generation.
• Experienced in customizing and implementing with Objects, Custom Apps, Layouts, Tabs, Validation Rules, Workflows, Approval process, Assignment/Sharing Rules.
• Used Vlocity Communications includes Sales, Marketing, Service, Retail, EPC, CPQ, Contract and Order Management applications.
• Extensive experience with DevOps essential tools
• Use Jira for project management and bug tracking, Fisheye for code reviews, Subversion for source code control, and Jenkins for deployment and continuous integration.
• Experience working on Salesforce.com (SFDC) Instances of Service Cloud, Sales Cloud and Marketing cloud.
• Developed Visualforce pages using Salesforce-Lightning-Design-System.
• Developed salesforce Lightning applications using Lightning Components, Controllers and Events.
• Good experience in Einstein Analytics and Dataset data management using API and Jitterbit integration
• Working Knowledge in Generating Reports, Dashboards, customized reports and analysing the data in SFDC.
• Knowledge in Implementing Marketing Cloud from scratch and successfully integrated Sales Cloud with Marketing Cloud.
• Experienced Knowledge about Salesforce lightning schema builder, process builder, app builder, components, Lightning Aura, and lightning connect.
• Extensive Knowledge on Salesforce Query Language (SOQL) and Salesforce Search Language (SOSL).
• Creating objects, fields, OWD, user profiles, roles, sharing rules, page layouts, custom buttons, relationships, junction objects and cross object formula fields.
• Experience in functionality testing, Unit Testing, System Integration Testing, Load testing, and Regression testing
• Worked with Apex Data Loader, Import Wizard for data migration and management in bulk.
• Strong background in successful application of object-oriented design principles and methodologies like UML and Design Patterns.
• Updating data of Parent & Child using Wrapper Classes and Batch Database to manage governor limits & performance improvements.
• Experience in enabling LWC and extensive experience in Salesforce configuration and customization.
• Used Schema Builder, Flows and Process Builder.
• Experience on tools like Data Loader, Work bench, Dataloder.io and Eclipse.
• Deployment experience using Change sets and Force.com IDE as well as hands on Sandbox management experience.
• Good working knowledge in Web Technologies HTML, CSS, JavaScript, Bootstrap and middleware technologies like AJAX, JavaScript.
• Worked on designing SOAP/REST APIs integration architecture to provide the programming interface to interact with Force.com.
• Excellent team player with good interpersonal skills, strong understanding of fundamental business processes, high oral and written communication skills.

TECHNICAL SKILLS

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Apex Web Services, Workflows, Approvals, Email Templates, Web Services, Formulas, Validation Rules, Reports and Dashboards App Exchange, Eclipse, Salesforce.com, Salesforce Lightning, Force.com IDE, Apex Data Loader, SLDS.

Web Technologies: JavaScript, HTML, CSS, Bootstrap, JSON, AJAX, jQuery.

Databases: SQL Server, MySQL

Programming Languages: C, C++, Apex, Java, JSP, Servlets, JDBC, PL/SQL

Operating Systems: MS Windows, Vista, Linux, Unix, MVS

PROFESSIONAL EXPERIENCE

Sr Salesforce Developer/Administrator

Confidential - Madison, WI

Responsibilities:

• Actively participated in quality and continuous improvement initiatives.
• Develop APEX Classes, Controller Classes APEX Triggers for various functional needs.
• Develop Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.
• Used end-to-end software development encompassing all phases of Software Development Life Cycle such as, Requirement Definition, Detailed Design, Software Testing, and post implementation support.
• Created test scenarios onSandboxandproduction environmentand migrated code to deployment upon successful testing.
• Used source control toolsGit,Bit bucket, built salesforce code from the repository.
• Interacted with various business team members to gather and documents the requirement.
• Using Copado for deployment starting from setup to creating User Stories and Promote and Deploy the code from sandbox to production and change sets.
• Designing Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Maintains working-level knowledge of software development best practices, tools, and methodologies.
• Migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.
• Worked on end-to-end Service Cloud implementation likeCase Management, CTI integration etc.
• Implemented salesforce Development Cycle covering Sales Cloud, Service Cloud, Chatter & App exchange applications
• Designing Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Received approval to design and develop POC custom Data Integration Framework to prove viable options to replace Vlocity Data Raptor usage for high volume interfaces.
• Designed and implemented custom Vlocity Omniscript pages for customer information.
• Maintains working knowledge on the systems and tools within the scope of the team's responsibility.
• Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot, Copado.
• LightningDeveloped triggers to process e-mail requests from system to automatically create new notification records.

Sr Salesforce Developer/Administrator

Confidential - Knoxville, TN

Responsibilities:

• Participate in all phases of the development life cycle, including requirements gathering, design, development, and testing.
• Performed administrative responsibilities that include custom fields, workflows, validation rules etc.
• Created a functionality FXO Flow with the Visual flows to interchange the groups and queues to the user by selected pick list values.
• Worked on Vlocity Salesforce AppExchange App various Omni-script to build custom user-friendly UI for create and edit actions with the velocity team.
• Worked on LWC component development.
• Implemented Vlocity cards and reusable templates with comprising SLDS styling.
• Developed LWC by using Aura framework. Also, involved in Data mapping from external system utilized lightning connect to get real -time data from external system.
• Usedauraframework, LWC and Salesforce Lightning Design System (SLDS).
• Develop LWC,CSS Styling and UI Design to enhance look and feel of the Lighting apps and LeveragedServer-side apexControllers to retrieve data from variousAPI'sand display on the Lightning Components.
• Worked onSalesforce1 Platformto build Mobile App by enabling Lightning Components to make Lightning Application mobile.
• Experience in using source control Git, Copado & Blue canvas. Used Visual studio code, DevConsole.
• Writing SOQL, SOSL queries and customized queries to avoid governor limits.
• Build procedures around on boarding automation to help partner v rollout
• Used Salesforce lightning Process Builder, Lightning UI and creating Visual Workflows, Salesforce support Communities, Chatter groups and portals.
• Built components related to Dealer Community cloud partnering with Community cloud implementation partner.
• Worked on Service Cloud implementation like email to chat, CTI integration.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visual Force, which support most critical processes and workflows.
• Created visual flows, workflow rules, Validation rules, configuration and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used Flosum tool for deployments, also have good experience working with GitHub and Jenkins.
• Involved in writing test scripts for the encryption and decryption logic and interacting with the testing team to help them with Integration and UAT testing. Used Agile Methodology.
• Maintenance of installed Managed Packages in Lightningusing Apex. Experienced in using a Data Migration tool called Data Loader.
• Implemented a Node.js server to manage authentication.
• Using theAura frameworkandSalesforce LightningDesign System (SLDS)
• Working with Salesforce.com Marketing Cloud to expand the software for emails, mobile and social applications.
• Used Territory management and designing Sales Territories to manage regional donor management associates.
• Used SOSL and SOQL queries during the data migration and custom development.
• Usedrefined global search inLightningby developing Apex classes and Controllers.
• Developing customlightning components including customUIandGrids.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Chatter & App exchange applications.
• Worked on setting up efficient territory rules as to design an advanced Territory management system which will ensure that all the Lead, Opportunity, Account in Salesforce get automatically get assigned to the right territory and their respective Sales Team.
• ConfigureSalesforceandMarketingCloudintegration user along with configuration inSalesforce.
• Creating Approval process, Email Templates using Visualforce Components according to the requirement
• Developed apexRESTweb servicesclasses for external applications accessing salesforce.com data with restricted access.
• Defining data Import maps and importing new data into Salesforce.com databases.
• Implemented service cloud functionality like case management, field service management andCTIintegration.
• Integrated withSalesforceby usingMarketingCloudconnector (V5).
• Implemented Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology.
• Used Sandbox for testing and migrated the code to deployment.

Environment: s: Apex class, Process builder, Workflows, Jenkins, SOQL Queries, Apex Triggers, Agile, Validation Rules, Change Sets, Service Cloud, Community cloud, Visualforce Pages, Work Bench, GIT

Salesforce Developer/Administrator

Confidential - Phoenix, AZ

Responsibilities:

• Worked with the sales operations team, product management team and other stakeholders to capture requirements.
• Worked on customization of visual force to have lightning experience for desktop and mobile applications.
• Designed Apex Triggers and Apex classes for performing additional functionalities using controllers. Wrote Apex Text class (Methods) for SFDC testing.
• Worked with both desktop and Mobile view UI issues in Community Cloud.
• Worked on end-to-end Service Cloud implementation likeCase Management, CTI integration.
• Create Lightning Components, Client-side, and Server-side controllers to meet the business requirements.
• Using the Aura framework and Salesforce Lightning Design System (SLDS).
• Manages API integrations and WEB Services.
• Implementation of CI/CD pipeline for the cloud-based analytical data ecosystem using devops (VSTS) GIT as versioning controlling and hosted pipelines for build and release.
• Deployed Salesforce components using meta-data API across various sandbox and production instances with Gearset.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in the system.
• Designed and developed Salesforce bi-directional real-time Integrationbetween Salesforce and SQL Server using Apex Web services.
• Implemented Validation rules, Email Templates, Sharing and Security rules for the application.
• Developed Lightning Components from Scratch by using Aura framework.
• Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects and close the deals faster.
• Migration of data from Microsoft Excel to Sales force using Import Wizard.
• Worked extensively on TFS (Microsoft Team Foundation Server) for drafting User Stories, Effort Estimation Tasks, and Velocity Benchmark and as a Version Control. Jenkins for Continuous Integration.
• Implemented Configuration, Customization and Development withSalesforce.com on Community and SalesCloud.
• Used Marketing cloudapplication,web servicesand requirements for automating web services.
• Formatting and migrating user data into LE, Implemented Salesforce Lightning Components within the organization. Used Salesforce Lightning Design Systems (SLDS) components in the Lightning Application.
• Replaced all the JavaScript buttons with Quick Actions or Lightning Components in Lightning.
• Used Sales cloud, service cloud and Marketing cloud.
• Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.
• Developed customLightningcomponents, Global actions, process Builders, object specific actions and server-side controllers to meet business requirements.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.

Java Developer

Confidential

Responsibilities:

• Worked in Software Development Life Cycle (SDLC) for documentation, designing, development and user acceptance of the system.
• Developed web services in java and Experiences with SoapUI, WSDL
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
• Designing and coding JSP's, Custom tags, client validation code using java scripts, java classes for controllers, data access layer to support multi account type login.
• Implemented SQL queries and used Oracle stored procedures, and built-in functions to retrieve and update data from the databases.
• Expert involvement in Creating and Consuming Restful Services utilizing Node JS and Express Framework.
• Involved in Full Software Development Life Cycle (SDLC). Used Agile Methodology to develop the entire application. Implementing JUnit test cases to test Java classes.
• Involved in writing the unit test cases using JUNIT and integration testing.
• Developed several stored procedures/Triggers for automated action items to integrate with default tracking module.
• Created SQL queries and stored procedures for CRUD (create, read, update, and delete) operations on database.
• Designed User Interfaces using JavaScript, Ajax, CSS JQUERY, functionality
• Designed & Created Stored Procedures, views, tables, constrains & triggers for Data consistency.